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Customer Enablement Specialist

WisedocsToronto, Ontario, Canada
On-site Full-time $60K/yr - $100K/yr

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Experience Level

Experience

Qualifications

• Proven experience in customer enablement, training, or technical support roles.• Exceptional communication and presentation skills.• Strong ability to create engaging content tailored to diverse personas and learning styles.• Experience with Learning Management Systems (LMS) is a plus.• Knowledge of the insurance industry or related fields is advantageous.

About the job

Wisedocs is an innovative and rapidly expanding AI platform dedicated to revolutionizing the way insurance companies analyze claims. With approximately $20 million USD raised, a diverse global team of over 100 members, and a growing clientele of more than 90 customers across North America and Australia, we are on a trajectory to double our revenue year over year.

Founded by industry experts who understand the intricacies of the claims process, Wisedocs merges extensive domain expertise with cutting-edge AI technology trained on over 100 million documents. Our platform simplifies complex medical records into clear, structured insights, supported by expert human oversight.

Join our mission-driven team as we develop intelligent products that simplify complexity, expedite decision-making, and generate meaningful impact when it is most critical.

Role Summary

We are seeking a Customer Enablement Specialist to enhance and expand how our customers engage with and derive value from our platform. This role is integral to our Customer Success team, overseeing our self-service content experience, from governance of the knowledge base to the creation of short-form videos and task-based guides. Your mission will be to facilitate independent product adoption by our customers at their own pace.

Our platform caters to various user personas (adjusters, paralegals, lawyers, IME Doctors, nurse evaluators, and clerical staff) within complex enterprise organizations. Therefore, the content must be tailored to specific personas and workflows: modular, appropriately sized, and scalable alongside our product. While live training for strategic accounts is part of the role, the primary focus will be on scalable, self-service enablement.

Looking forward, we are exploring the integration of a Learning Management System (LMS) to further structure and enhance learning paths, this role will be pivotal in that transition.

Key Responsibilities

  • Take ownership of the self-service enablement experience.
  • Manage the structure, quality, and governance of our knowledge base, including taxonomy, templates, style standards, and release updates.
  • Create diverse short-form content: articles, quick-start guides, GIFs, brief videos, and task-based job aids.
  • Convert product features and workflows into clear, persona-specific content tailored for each user type (adjusters, legal, clinical, clerical).

Design persona-focused content and learning paths

  • Develop learning paths aligned with real workflows, covering onboarding, new feature rollouts, and common how-to tasks, properly scoped with clear objectives and actionable steps.
  • Collaborate with Product, Support, and Customer Success teams to ensure content accuracy and alignment with product updates.
  • Implement content design best practices to accommodate various learning styles through written, visual, and live formats.

Support strategic account enablement

  • Deliver live training sessions to key accounts, enhancing their understanding and utilization of our platform.

About Wisedocs

Wisedocs is a pioneering AI platform transforming the insurance claims analysis process. With a strong foundation built by seasoned professionals, we leverage advanced technology to deliver clear insights that facilitate informed decision-making for our clients.

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