Customer Engagement Representative

As an Engagement Manager II at Braze, you will play a crucial role in driving client success and satisfaction. You will collaborate with cross-functional teams to deliver exceptional service and ensure that our clients are maximizing the value of their Braze investment. Your ability to build strong relationships and provide strategic insights will be key to your success.

Join Shakudo as a Senior Engagement Manager and lead the charge in shaping our client relationships and project delivery. In this pivotal role, you will leverage your expertise to foster engagement, drive strategic initiatives, and deliver outstanding results that exceed client expectations. As a Senior Engagement Manager, you will work closely with cross-functional teams to ensure a seamless integration of services and solutions tailored to our clients' needs. Your ability to communicate effectively and manage stakeholder expectations will be crucial to your success in this role.

Role Overview Replicant is hiring an Engagement Manager based in Canada. This role centers on building strong client relationships and supporting clients as they use Replicant’s solutions. The Engagement Manager works closely with clients to understand their goals and ensures they see real value from the partnership. What You Will Do Manage day-to-day client relationships and act as a primary point of contact. Listen to client needs and help shape solutions that fit their objectives. Work with internal teams to deliver consistent, high-quality service and support. Communicate regularly with clients to track progress and address issues. Help clients maximize the benefits of Replicant’s offerings.

MaintainX is the world's leading platform for asset management and work intelligence tailored for industrial and frontline environments. We offer a modern IoT tool powered by cloud computing, ensuring reliability, safety, and optimal operations for physical equipment and facilities. With over 12,000 clients, including renowned names like Duracell, Univar Solutions Inc, Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, MaintainX drives operational excellence across diverse industries. Recently, we secured a Series D funding round of $150 million, bringing our total funding to $254 million and valuing the company at $2.5 billion. The Engagement Manager serves as the primary liaison between MaintainX's sales and service delivery teams, ensuring that enterprise clients fully comprehend the implementation and integration process. This role is crucial in laying the groundwork for a successful partnership by clearly communicating MaintainX's approach, methodologies, and timelines while building trust in the quality and reliability of our services. From the initial client interaction through to project completion, the Engagement Manager ensures that expectations are aligned, risks are anticipated and mitigated, and that clients experience a seamless and transparent journey from contract signing to implementation. Main Responsibilities The Engagement Manager collaborates with the sales team during the pre-selection process to represent MaintainX's professional services organization and explain our client integration methodology. They participate in discovery sessions with clients to understand their business needs and utilize this information to propose clear, realistic implementation plans that reflect MaintainX's structured approach toward success. Once the client is committed to moving forward, the Engagement Manager leads the transition from sales to implementation, ensuring all stakeholders comprehend the project scope, timelines, and responsibilities.

Join Braze as an Engagement Manager II, where you will play a pivotal role in enhancing customer engagement through strategic initiatives. In this role, you will collaborate closely with cross-functional teams to deliver exceptional customer experiences and drive impactful outcomes for our clients. Your expertise will help shape the future of customer engagement, ensuring that our clients maximize the value of the Braze platform.

Semperis has earned recognition from Inc. 5000, DUNS 100, and multiple Inc. Best Workplace awards. The company emphasizes purpose, growth, and a healthy work-life balance, aiming to create a workplace where people feel valued and empowered. Role overview The Services Engagement Manager oversees all phases of Professional Services projects at Semperis. This position manages engagement logistics, clarifies requirements for both clients and consultants, and ensures that project goals, objectives, and scope are clearly understood by everyone involved. What you will do Risk management: Identify, assess, and address project risks, developing contingency plans when necessary. Budget management: Prepare project hour and cost estimates, monitor budgets, and collaborate with Finance to support accurate revenue forecasting. Task assignment: Assign responsibilities to team members and set clear expectations for each role. Project planning and monitoring: Track progress, identify issues early, and take corrective actions to keep delivery on schedule and within budget. Quality assurance: Ensure all deliverables meet quality standards and that every task is completed as required. Communication: Maintain strong engagement with clients, team members, and stakeholders to align project goals with business objectives and manage expectations. PSA management: Use the Semperis PSA toolset to build and manage projects, and contribute to improving workflows, financial forecasting, and reporting methods. Location This role is based in Toronto.

Why Join NeuraFlash, Part of Accenture?At NeuraFlash, a proud part of Accenture, we are at the forefront of transforming business through innovative AI solutions and cutting-edge technologies like Agentforce. As a recognized leader in the realms of AI, Amazon, and Salesforce, we design intelligent solutions that integrate Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more. Our aim is to revolutionize workflows, enhance customer experiences, and achieve measurable results. With advancements in conversational AI and predictive analytics, we empower organizations to thrive in a continuously evolving digital landscape with bespoke strategies.We take pride in leading the way in the generative AI and AI agent landscape. Salesforce’s Agentforce was launched with NeuraFlash as the sole partner for the private beta prior to its debut. Since then, we have proudly earned the title of Salesforce’s #1 partner for Agentforce, solidifying our pioneering status in this transformative field.Join the NeuraFlash journey and contribute to shaping the next era of AI-powered transformation. You will collaborate with innovative experts who are passionate about breaking new ground and harnessing technologies like Agentforce to create meaningful customer outcomes. Whether you're developing advanced AI-driven bots, optimizing business operations, or creating solutions with the latest generative AI advancements, your contributions will drive significant innovation. If you are eager to leave your mark in the AI domain, NeuraFlash, part of Accenture, is your destination.As an Engagement Manager, Your Opportunities Include:Taking ownership of customer relationships within the NeuraFlash portfolio, ensuring flawless project execution for clients.Providing leadership to project teams to guarantee successful outcomes, including serving as an escalation point and ensuring compliance and quality standards are met.Acting as a thought leader, guiding clients towards achieving their goals, while consistently pinpointing areas for further transformation.Engaging in customer sales cycles, building rapport with prospects, and collaborating with the Sales team to develop strategies for account growth and expansion.Facilitating seamless transitions for customers from the sales phase to project initiation, including SOW reviews and defining project roles and responsibilities.

absorblms is hiring a Customer Advocacy and Engagement Manager to lead programs that deepen customer relationships and highlight real customer experiences. This position is fully remote and open to applicants based anywhere in Canada. Main responsibilities Create and launch initiatives to engage customers, including online communities, webinars, events, and recognition programs. Build and energize the customer community by encouraging participation and peer-to-peer connections. Develop and oversee advocacy efforts such as review generation (with platforms like G2), testimonials, and campaigns that showcase customer success stories. Identify enthusiastic customers and support them in becoming active advocates and contributors. Collaborate with Customer Success and Implementation teams to align advocacy activities and deliver a consistent experience. Work with Lifecycle Marketing to promote engagement programs and drive participation. Monitor, analyze, and refine engagement and advocacy metrics to improve program results. Collaboration and impact This role partners closely with Customer Success, Marketing, and Enablement teams. The focus is on connecting engagement programs to customer adoption, retention, and growth. The aim is to turn customer success into a movement that inspires others and helps every learner reach their potential. Our approach absorblms values authentic customer stories. By championing these voices, the company empowers customers to invest in learning, lead with confidence, and foster lasting cultures.

Location: Toronto Metropolitan AreaBase Salary: $160,000 – $180,000 (CAD)Company OverviewAt Teragonia, we are revolutionizing the private equity landscape with our AI Operating System, designed to transform fragmented operational data into strategic decisions that drive EBITDA growth. Our focus is on delivering results in the high-stakes realm of enterprise performance, where success is often dictated by a 3 to 5-year hold period and rapid execution. Through our innovative platform, Astradis™, we seamlessly integrate structured and unstructured data to provide near real-time prescriptive insights, embedding them directly into operational workflows for clear ownership and measurable impact. We are proud partners to private equity firms managing over US$400 billion in assets, and we are rapidly expanding our global footprint.Our impact is measurable, with a consistent track record of delivering 3% to 5% EBITDA uplift across portfolio companies, facilitating accelerated roll-ups through standardized data frameworks, and ensuring continuous exit readiness with high-fidelity performance monitoring. We are shifting away from traditional consulting approaches to a scalable AI platform that enhances expertise across various industries and ownership cycles. Teragonia is the ideal workplace for proactive builders eager to take on responsibilities early in their careers, interact directly with top private equity firms and their portfolio executives, and contribute to defining the operational strategies for value creation in the AI era.We offer a robust career development framework that promotes cross-learning within our multidisciplinary teams. Our workplace culture values diversity, inclusivity, collaboration, and respect. We provide a competitive compensation package that aligns with industry leaders in technology, including 401k matching, comprehensive medical insurance, and additional benefits.

As a Senior Engagement Lead at Gale Partners, you will play a pivotal role in driving client engagement and fostering long-lasting relationships. You will lead strategic initiatives, collaborate with cross-functional teams, and ensure that our clients’ needs are met with the highest standards of service. Your expertise will guide clients through their journey, leveraging data-driven insights to enhance their overall experience.

About IBUInternational Business University (IBU) is Ontario's pioneering independent not-for-profit university. Having earned Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU proudly stands as the only not-for-profit independent university in Ontario. Our educational foundation is inspired by the world’s most prestigious independent universities, introducing a 'next generation' model that is innovative, agile, and responsive. IBU is dedicated to fostering a truly student-focused, industry-aligned educational environment, implementing best practices to prepare future talent for the evolving workforce. We are committed to integrating rigorous academic training with practical skills development, reflecting the latest technologies and societal needs.Position Title: Manager of Business Development and Community EngagementReports to: Director of Recruitment, Admissions & PartnershipsJob Type: Full-time, PermanentExpected Salary Range: $70,000.00 base annually + commission eligibleLocation: Ottawa, ONPosition SummaryThe Manager of Business Development and Community Engagement will be instrumental in cultivating and sustaining strategic partnerships with high schools, settlement agencies, Indigenous Bands, and other community organizations. This role involves outreach, networking, and the development of collaborative programs that enhance educational access and community involvement.

Become a pivotal part of Irth Solutions and spearhead SaaS implementations that enhance operator safety and foster community connectivity with essential infrastructure.The Technical Engagement Manager plays a crucial role in overseeing the complete software resolution implementation process and ensuring that key deliverables meet client expectations. You will collaborate closely with Irth’s clients to tailor and deploy software systems that align with their unique business needs. Your expertise will help translate client requirements into actionable insights, demonstrate software functionalities, and address implementation inquiries.In this position, you will take charge of project management, conduct training sessions, troubleshoot issues, and provide continuous support to ensure that the software solution is effective and compliant with all relevant regulations. This role requires a proactive problem solver who can manage multiple priorities while influencing decision-makers effectively.

Join the Dropbox team as a Principal Engineer specializing in Identity & Engagement. In this pivotal role, you will lead innovative projects aimed at enhancing user experiences and optimizing engagement strategies across our platform. Your expertise will guide architectural decisions and foster collaboration among cross-functional teams to develop scalable solutions that align with our vision.As a Principal Engineer, you will be responsible for designing and implementing robust identity systems while ensuring the highest standards of security and performance. You will mentor junior engineers, drive technical excellence, and contribute to the strategic direction of our engineering initiatives.

Join our dynamic team at Crossmark as a Product Demonstrator. In this exciting role, you will be responsible for showcasing our innovative products to potential customers, engaging them with compelling demonstrations and answering their questions. Your passion for our products and customer service will help drive sales and enhance brand loyalty.

Join AOT Technologies as a Client Engagement Partner in the dynamic field of Financial Services. In this role, you will be the driving force behind building and nurturing long-term relationships with our clients, ensuring their needs are met with exceptional service and innovative solutions. You will collaborate closely with cross-functional teams to deliver value-driven results and enhance client satisfaction.Your ability to understand client objectives and translate them into actionable strategies will be key to your success. You will be responsible for identifying opportunities for growth, upselling services, and coordinating project timelines to align with client expectations. This is an exciting opportunity to work in a fast-paced environment where your contributions will directly impact the success of both our clients and AOT Technologies.

Position Title: Regional Engagement Coordinator for Québec (Rural)Reporting to: Community Engagement and Program Development Manager at The Climate Reality Project CanadaWorkplace: Remote work; candidates must reside in rural Québec, outside of Montreal.Start Date: As soon as possible.Contract Length: Until March 31, 2022, with the possibility of annual renewal.Schedule: 15 hours per week (Monday – Thursday), generally between 9:00 AM and 6:00 PM. Flexibility may be required for communications with stakeholders in different time zones.Compensation: Salary based on experience.Application Deadline: April 30, 2021. What We’re Looking ForThe Climate Reality Project Canada seeks to strengthen community engagement in four primary regions: Eastern Canada, Northern Canada, the Prairies, and Québec (outside of Montreal). To accomplish this, we will hire four Regional Engagement Coordinators, each responsible for cultivating local expertise and support for Lead Mentors, Climate Reality Leaders, Regional Organizers, and Hub members. These representatives will leverage their understanding of the regional landscape and their connections to local climate advocacy networks to foster significant relationships and partnerships. They will recruit participants for Leadership Corps training, support Climate Reality Leaders with their advocacy efforts, and empower local initiatives through our Community Climate Hub program. These Coordinators will also facilitate collaboration across various programs of CRPC, including the Leadership Corps, Campus Corps, and Community Climate Hub initiatives, while connecting with relevant organizations in the area. Who You AreYou are deeply passionate about the Climate Reality Project's mission to empower citizens and grassroots movements through a distributed engagement model. You possess a strong foundation in climate science and community engagement, enjoying both strategic development and hands-on advocacy. You are well-connected within the regional network of climate and community advocates and are committed to addressing the climate crisis through meaningful citizen engagement and multi-stakeholder collaboration. Your dedication to diversity and inclusion is evident in your passion for social and environmental justice, and you thrive in an intercultural work environment. You are a natural convener and consensus-builder with meticulous organizational skills.

About the Role As a Community Engagement Specialist at BrainStation, you will significantly influence how we connect with professionals and organizations in Toronto. This strategic, people-focused position is aimed at enhancing our influence in the vibrant tech landscape, particularly in AI, Data, Design, Marketing, and Product. Your primary responsibility will be to initiate engagement with individuals and businesses, introducing them to BrainStation’s mission, establishing enduring relationships, and providing exceptional experiences that resonate with the dynamic energy of Toronto. From organizing premium events to personalized outreach efforts, you will create impactful interactions that inspire interest, encourage participation, and foster a strong brand presence. By collaborating closely with our Growth, Sales, and Marketing teams, this role offers a unique opportunity to cultivate a fulfilling career at the nexus of community, education, and innovation, while redefining how professionals connect, learn, and evolve in the future workforce.

Position Title: Regional Engagement Coordinator for Northern CanadaReporting to: Community Engagement and Program Development Manager at Climate Reality Project CanadaWorkplace: Remote position. Candidates must reside in Northern Canada (Yukon, Northwest Territories, or Nunavut) for the foreseeable future.Start Date: As soon as possibleContract Length: Until March 31, 2022, with the potential for annual renewal.Schedule: Part-time, 15 hours per week (Monday – Thursday), typically from 9:00 AM to 6:00 PM, with flexibility to accommodate communications across different time zones.Compensation: Salary based on experience.Application Deadline: April 30, 2021 The Climate Reality Project Canada is on a mission to strengthen its community engagement initiatives across four pivotal regions: Eastern Canada, Northern Canada, the Prairies, and Québec (excluding Montreal). To facilitate this, we are seeking four new Regional Engagement Coordinators who will provide local expertise and support to Lead Mentors, Climate Reality Leaders, Regional Organizers, and Hub members. These representatives will possess an intimate understanding of local contexts and will have established connections within the regional network of climate and community advocates. With their help, CRPC aims to foster meaningful partnerships with key stakeholders, expand participation in Leadership Corps training, assist Climate Reality Leaders in their activities, and empower local advocacy through the Community Climate Hub program. The Regional Engagement Coordinators will also promote collaboration across CRPC programs, including the Leadership Corps, Campus Corps, and Community Climate Hub initiatives.

Valiantys, an Atlassian Platinum Solution Partner, helps organizations improve productivity through scalable, people-focused solutions. The company supports clients in adopting ITSM, Agile at Scale, and modern work management practices across various industries. Teams at Valiantys combine strategy and delivery, working closely with clients to address complex business problems using proven methods and leading platforms. Role overview The Engagement Director for North America is a remote position based in Canada. This role leads strategic, IT services-driven client engagements. The focus is on managing relationships with executive stakeholders, shaping business outcomes, and developing strategies that create long-term value for a portfolio of accounts. Direct collaboration with clients is central to this role. The Engagement Director works to understand client goals, identify business challenges, design solution roadmaps, and ensure that engagements consistently deliver measurable value. What makes this role unique This position stands apart from traditional project management. Delivery leaders and project managers handle execution, planning, and operational controls, while Account Executives manage commercial negotiations and deal closures. The Engagement Director adds a strategic layer by focusing on: Executive alignment and relationship management Advisory leadership and outcome governance Escalation ownership Building growth-oriented partnerships