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Customer Engineer at Tavus | San Francisco

TavusSan Francisco
On-site Full-time

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Experience Level

Experience

Qualifications

Desired Skills and ExperienceProven experience in customer support, engineering, or a related field. Strong problem-solving skills and ability to debug complex integration issues. Excellent communication skills with a knack for explaining technical concepts to non-technical stakeholders. Familiarity with software development processes and tools. A passion for customer satisfaction and a desire to make a difference.

About the job

Join Our Team as a Customer Engineer

Tavus is at the forefront of human computing innovation. We are dedicated to creating AI Humans—an interface designed to seamlessly connect people and machines, eliminating the barriers present in existing technologies. Our advanced real-time human simulation models empower machines to perceive, respond, and engage as if they were human, facilitating genuine conversations.

Imagine a world where everyone has access to an affordable therapist, a personal trainer that fits your lifestyle, or a team of medical assistants dedicated to providing personalized care. With Tavus, developers, enterprises, and individuals can harness AI Humans to connect, comprehend, and act with empathy at scale.

As a Series B company, we take pride in our backing from renowned investors like Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in crafting a future where humans and machines truly understand one another.

Role Overview

This role transcends conventional engineering jobs. As a Customer Engineer, you will navigate two dynamic environments:

  • Customer Engagement (30–40%) — Collaborate directly with clients to troubleshoot integrations, facilitate adoption, and assist them in creating exceptional solutions with Tavus.

  • Product Development (remaining time) — Create SDKs, prototypes, and enhancements to our core platform, ensuring Tavus remains powerful, user-friendly, and enjoyable.

You will serve as a vital link between our customers and the engineering team, transforming real-world challenges into actionable product improvements. Your goal is straightforward: guarantee that every developer and creator enjoys a seamless and captivating experience with Tavus, supported by comprehensive documentation, guides, tools, and product advancements.

Key Responsibilities

  • Engage directly with clients to debug issues, develop proof of concepts, and design tailored solutions.

  • Construct prototypes, SDKs, sample applications, and tools that enhance the developer experience.

  • Gather user feedback, recognize patterns, and translate insights into product and engineering enhancements.

  • Collaborate on early feature adoption by testing pre-release features with customers, collecting feedback, and proposing iterative improvements.

  • Contribute to the definition of a world-class customer experience.

About Tavus

Tavus is a pioneering research lab dedicated to bridging the gap between humans and machines through AI. We are committed to creating solutions that enhance interaction and understanding, enabling a more empathetic and connected world.

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