Customer Expansion Specialist

Join our dynamic team at Docplanner as a Customer Success Specialist focused on AI solutions. In this pivotal role, you will be instrumental in ensuring our clients achieve their desired outcomes through our innovative technology. You will work closely with customers to understand their needs, provide strategic guidance, and drive engagement. Your ability to foster relationships and provide exceptional service will be key to your success.

Join MioDottore as a Customer Success Specialist (AI) and revolutionize healthcare experiences for patients!About UsMioDottore is Italy's premier Health Tech platform, dedicated to connecting patients with healthcare professionals and facilities nationwide. Our mission is simple: Helping people live longer, healthier lives.Since 2015, MioDottore has been a part of the Docplanner Group, the largest global Health Tech network, backed by investors such as Goldman Sachs and operating in 13 countries. With a team of over 450 professionals, we are constantly expanding and seeking new talent for the role of Customer Success Specialist (AI).Your Role as a Customer Success Specialist (AI)In this position, you will focus on clients utilizing MioDottore's AI features, such as Noa Notes, guiding them in the effective adoption of these innovative solutions and ensuring optimal use of AI technologies. Your responsibilities will include:Leading clients in the activation and advanced use of AI features.Providing targeted training and support on Noa Notes, assisting professionals in integrating it into their daily workflows.Monitoring the usage of AI tools and identifying opportunities to enhance user experience.Gathering specific feedback on user experience with AI features and sharing insights with the product team for future development.Who We Are Looking For:We seek dynamic, enthusiastic individuals who are committed to professional growth. Ideally, you possess:Experience in customer success or post-sales roles.A strong customer support orientation, with a passion for helping clients and satisfaction in resolving their issues.Organizational skills to manage multiple goals and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good command of the English language (B2 level).

Join docplanner as a Customer Success Specialist in our B2C division, where your passion for enhancing customer experiences will shine. In this role, you will be the guiding force for our users, helping them maximize the value they gain from our platform. You will proactively engage with customers, provide support, and ensure their satisfaction with our services.

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, part of the global group Docplanner, stands as the leading platform in Italy connecting patients with healthcare professionals. Our mission is to help people lead longer, healthier lives. Backed by investors like Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals and are on the lookout for new talent to fill the role of Customer Success Specialist GP.Your Role as a Customer Success Specialist GPAs a key point of contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as a dedicated advisor for MioDottore, providing effective support and solutions to clients.Foster client retention: Through targeted interventions, you will boost their satisfaction while minimizing churn risk.Promote the proper use of our products by offering tailored consultations and addressing client needs with customized proposals.Increase business opportunities by identifying client needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to enhance customer satisfaction.Who We Are Looking For:We are seeking dynamic, enthusiastic individuals who are focused on professional growth. Ideally, you possess:Experience in customer success or post-sale rolesA strong customer support orientation, with a passion for caring for clients and satisfaction in solving their problems.Organizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and an interest in the Health Tech sector.Good command of the English language (B2 level).

Join our dynamic team at docplanner as a Customer Success Specialist, where you will play a key role in enhancing customer satisfaction and driving customer loyalty. In this position, you will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our services.

The Customer Success Specialist role at miodottore focuses on supporting clients and improving their overall experience. This position is based in Rome and involves direct interaction with customers, answering questions, and guiding them through the company's services. What you will do Assist clients by responding to their inquiries and providing clear guidance on available services Work with different teams to ensure customers receive consistent and effective support Help clients reach their goals by understanding their needs and offering tailored assistance What matters for this role Strong commitment to customer service Ability to empathize and communicate well with clients Comfort working collaboratively across departments This position is registered with targeted placement (L.68/99).

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, a part of the global Docplanner group, is Italy's leading platform connecting patients with healthcare professionals. Our mission is to help people live longer, healthier lives. Backed by investors such as Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals. We are currently seeking talented individuals for the role of Customer Success Specialist B2C.Your Role as a Customer Success Specialist B2CAs the primary contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as the representative of MioDottore, providing dedicated consultancy, support, and effective solutions to clients.Enhance customer loyalty: Through targeted interventions, you will increase satisfaction and reduce churn risk.Promote the proper use of our products by offering tailored consulting, addressing client needs with customized proposals.Identify business opportunities by recognizing needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to elevate customer satisfaction.Who We Are Looking For:We seek dynamic, enthusiastic individuals focused on professional growth. Ideally, you possess:Experience in customer success or post-sales rolesStrong dedication to customer support, enjoying taking care of clients and finding satisfaction in solving their problemsOrganizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good knowledge of English (B2 level).

Join our dynamic team at Docplanner as a Customer Success Partner B2B, where you will play a crucial role in ensuring our clients thrive using our innovative solutions. In this position, you will foster strong relationships with B2B clients, guiding them towards achieving their business objectives while enhancing customer satisfaction. If you are passionate about helping businesses succeed and have a knack for problem-solving, we want to hear from you!

Join our team at Docplanner as a Customer Success Specialist, where you will play a crucial role in ensuring our clients achieve their desired outcomes with our services. You will be the voice of the customer, helping to resolve issues, provide training, and build strong relationships. Your expertise will help us to enhance our offerings and create an exceptional experience for all users.

Join MioDottore and be the architect of success for our B2B clients!MioDottore is not just a platform; we are leaders in Health Tech in Italy. With over 450 professionals and the trust of investors like Goldman Sachs, we are redefining the future of healthcare in 13 countries. Our mission? Helping people live longer, healthier lives.We are seeking a Customer Success Partner who can blend genuine empathy with tangible goals: retention, upselling, and shared growth with clients. This individual should not merely respond to requests but anticipate needs and build true strategic partnerships.Your Responsibilities:Account Management: Proactively manage a B2B client portfolio focusing on retention and growth.Strategic Consulting: Analyze needs to propose tailored solutions.Revenue Growth: Identify upselling and cross-selling opportunities to create real value.Customer Advocacy: Gather and analyze customer feedback to guide product evolution.Cross-functional Collaboration: Coordinate with product, marketing, and sales teams to optimize the customer experience.Who We Are Looking For:We seek dynamic, enthusiastic individuals with a growth mindset. Ideally, you possess: B2B Experience: Management of client portfolios in technology or healthcare sectors. Business Acumen: Strong analytical skills and a results-oriented mindset. Soft Skills: Excellent interpersonal and communication skills. Growth-oriented Mindset: You see opportunities where others see challenges. Results-driven: You want to see the concrete impact of your work on metrics.Don't just send your CV! We truly want to get to know you through a cover letter where you share:What has been your greatest

Are you ready to take the lead in the digital revolution within the healthcare sector?Do you have a passion for selling innovative digital products powered by Artificial Intelligence? If so, this opportunity is perfect for you!Join MioDottore as a Customer Expansion Specialist and be at the forefront of digital transformation in healthcare!In this role, you will serve as the key point of contact for physicians and healthcare professionals, assisting them in enhancing their online visibility and optimizing patient management.Your responsibilities will include:Promoting our flagship AI-based product, designed to support doctors in managing appointments and clinical information.Engaging in upselling, cross-selling, and upgrading digital solutions to existing clients (B2B and B2C).Providing consultancy on advanced marketing tools and management solutions.How you will drive our clients' growth:Offering value-added solutions: you will be a trusted advisor to strategic clients, presenting tools that optimize their operations.Managing negotiations with empathy and expertise: you will handle the entire sales process using phone and video calls for personalized consultations, negotiations, and building valuable relationships.Collaborating with the post-sales team: you will work closely with Key Account Managers to enhance retention and strengthen customer loyalty.You could be our future Customer Expansion Specialist IF:You are a strategic thinker: able to identify upsell and cross-sell opportunities that add value.Consultation is second nature to you: you are passionate about helping clients discover impactful solutions, confidently endorsing a product you believe in.You tackle challenges with determination and teamwork: you embrace obstacles and believe in collaborative efforts as the key to achieving great results.You have sales experience: ideally, you possess at least one year of experience, particularly in upselling activities.

Please submit your CV in English and indicate your level of English proficiency. Mindrift connects professionals with project-based AI work for leading technology firms, focusing on testing, evaluating, and improving AI systems. This Mathematics & Python Specialist - Freelance AI Educator position is project-based and not a permanent role. What you will do Design original computational mathematics problems that reflect real research workflows Create problems that require Python programming to solve, using libraries such as Numpy, SciPy, and Sympy Ensure problems are computationally intensive and cannot be solved manually within a reasonable timeframe Develop problems involving complex reasoning in areas like number theory, combinatorics, graph theory, and numerical analysis Base problems on genuine research challenges or practical mathematical applications Validate solutions using Python and standard mathematical libraries Document problem statements clearly and provide verified solutions Requirements Degree in Mathematics (Pure or Applied) or a related field Proficiency in Python for numerical validation; experience with MATLAB, R, C, SQL, Numpy, Pandas, SciPy, or similar libraries is also acceptable At least 2 years of professional experience in applied, research, or teaching settings Background in numerical methods and symbolic computation Ability to design problems that mirror authentic mathematical research workflows Familiarity with computational complexity theory Strong written English skills (C1 or higher) Project details Project tasks typically require about 10–20 hours per week during active phases. Actual workload depends on project needs and is not guaranteed outside of active periods. Compensation Contributors can earn up to $29 per hour, depending on experience and the pace of contribution. Rates vary by project based on complexity, scope, and required expertise. Other projects on the platform may offer different earning potential depending on their requirements. Application process Submit your application Pass qualification(s) Engage in a project Complete assigned tasks Receive compensation

Mindrift brings together specialists and AI projects from leading technology companies, with a focus on practical applications of Generative AI. The team values real-world expertise and works globally to advance AI-driven solutions. Role overview This is a part-time, remote freelance role supporting the Tendem project (https://tendem.ai/). As an AI Workflow Engineer (also referred to as an AI Pilot), the work centers on developing automation systems that blend Large Language Models (LLMs) with human input. The main objective is to build scalable and dependable AI-powered workflows for content creation, communication, and automation tasks. What you will do Design and evaluate workflows that utilize LLM APIs, including OpenAI, Claude, Gemini, and others. Develop and enhance AI automation systems for generating content and managing communications. Create prompt frameworks to ensure consistent, high-quality results across workflows. Set up personalized automated outreach systems, such as email and messaging flows. Organize and preprocess data to support stable model performance and reliable outputs. Analyze and refine AI-driven pipelines to improve scalability, efficiency, and accuracy. Who succeeds in this role Candidates with direct experience in LLM integrations, prompt engineering, and building AI automation systems tend to do well. Structured thinking and attention to quality control are important, especially in an environment where AI and human collaboration are key. Location This freelance position is remote, based in Rome, Metropolitan City of Rome Capital, Italy.

This project-based freelance role is open to candidates based in Rome, Metropolitan City of Rome Capital, Italy, with remote work arrangements. Engagements are not permanent employment but are structured around specific projects. Mindrift connects subject matter experts with technology companies to help test, evaluate, and improve AI systems. Projects focus on practical, real-world input to strengthen AI tools. Role overview The Freelance Supply Chain Consultant - AI Trainer works on short-term projects that use hands-on supply chain knowledge to shape AI development. This includes building realistic disruption scenarios, defining outcomes and mitigation strategies, and reviewing AI-generated recommendations for business accuracy and sense. Experience in procurement and manufacturing is key to ensuring scenarios reflect actual industry challenges. What you will do Design realistic supply chain disruption scenarios, such as supplier delays, quantity changes, logistics issues, and quality failures, based on real-world manufacturing and procurement experience. Define expected outcomes and practical mitigation steps for each scenario. Assess AI-generated proposals for alignment with practical business logic. Review outputs for accuracy, completeness, and relevance, particularly in ERP environments (including Microsoft Dynamics 365, Coupa, Jaggaer, Ariba/SAP). Support structured data creation and validation, following detailed project guidelines. Requirements Minimum 4 years of hands-on experience in procurement, supply chain, or purchasing, ideally within manufacturing. Strong grasp of procurement processes, including purchase orders, vendor management, inventory, and production planning. Proficiency with ERP systems such as SAP, Oracle, or Microsoft Dynamics 365. Ability to design and analyze disruption scenarios and mitigation plans. Knowledge of supply chain disruptions: delays, shortages, quality issues, and logistics challenges. Familiarity with Incoterms and logistics management. Understanding of BOM structures and production planning. Experience tracking supplier performance metrics (OTIF, lead times, quality scores). Analytical skills for evaluating AI outputs using business logic. Background in data validation, structured data entry, or annotation work. Excellent written English communication skills. Project steps Apply Pass qualifications Join a project Complete assigned tasks Receive compensation Time commitment Active project phases typically require 10-20 hours per week. Actual workload may vary depending on project needs. Compensation Compensation is up to $50 per hour, depending on experience and qualifications.

Toloka AI is seeking a Freelance AI Trainer with a background in Biology and Python programming. This remote position is based in Rome, Metropolitan City of Rome Capital, Italy. Role overview This contract role centers on supporting AI training projects. The focus is on applying subject matter expertise in biology and hands-on Python skills to help improve machine learning models. Collaboration with a team of professionals is a key part of the work, aiming to advance AI capabilities. What you will do Contribute biological knowledge and Python programming experience to AI model training tasks Work remotely with a diverse team to enhance project outcomes Help refine and improve the quality of machine learning models Requirements Expertise in biology Proficiency in Python programming Ability to work effectively in a remote, collaborative setting

Mindrift supports the Tendem project, which combines AI and human expertise to automate business processes. The team is seeking freelance n8n Workflow Developers to help build and refine automation solutions. More information about the project is available at https://tendem.ai/. Role overview The AI Pilot role focuses on designing, building, and improving automation workflows with n8n. These workflows enable Tendem Agents to manage repetitive business tasks more efficiently. Success in this position depends on structured problem-solving, familiarity with automation tools, and a commitment to quality control. Main responsibilities Create and optimize n8n workflows for specific business requirements Work with Tendem Agents to understand and automate manual processes Monitor workflow performance and resolve issues as they come up Use best practices to improve automation and processes Who succeeds in this role Direct experience with no-code automation platforms, especially n8n Background in workflow design and process improvement Ability to work with various business systems Strong analytical and communication abilities Position details Freelance, part-time Remote role based in Rome or elsewhere in Italy

Mindrift connects chemistry specialists with freelance, project-based AI work in partnership with major technology companies. This is not a permanent employment role; participation is on a per-project basis. The focus is on optimizing, testing, and enhancing AI systems through real-world computational chemistry challenges. Role overview As a Chemistry and Python Specialist, projects involve designing and validating advanced computational chemistry problems. These tasks often require Python programming and a strong grasp of research workflows in chemistry. Contributors may: Create complex chemistry problems that reflect current research practices Design problem sets requiring Python solutions, using tools like NumPy, SciPy, and specialized chemical libraries Ensure problems are computationally intensive, beyond manual resolution within days or weeks Develop questions that call for advanced reasoning in physical chemistry, quantum chemistry, or molecular modeling Base problems on real research scenarios or practical chemistry applications Validate solutions using Python and established computational chemistry techniques Document problem statements clearly and provide verified solutions Requirements Degree in Chemistry or a closely related field Strong Python skills for numerical validation; experience with MATLAB, R, C, SQL, or libraries like NumPy, Pandas, and SciPy is also considered At least 2 years of relevant experience in applied research or teaching Knowledge of numerical methods in chemistry Solid understanding of computational chemistry principles Excellent written English (C1 proficiency or higher) Application process Submit your CV in English and indicate your level of English proficiency Complete the qualification steps Join a project and complete assigned tasks Receive payment after project completion Time commitment Estimated workload is 10-20 hours per week during active project phases. Actual hours may vary depending on project needs and are not guaranteed. Compensation Contributors can earn up to $29 per hour, depending on experience and pace. Rates may vary by project based on complexity and expertise required.

At Veeam, the leading global innovator in data resilience, we empower businesses to manage their data seamlessly, anytime and anywhere. Our comprehensive solutions encompass data backup, recovery, portability, security, and intelligence, serving over 550,000 customers worldwide. Based in Seattle, we pride ourselves on protecting organizations across the globe. Join us in our mission to reshape the future of data resilience and make a significant impact for some of the world's largest brands.About the Role: Following our acquisition of Securiti AI, the leader in AI-driven data security posture management, we are on the lookout for seasoned Sales Specialists to spearhead growth in this dynamic sector.In this role, you will concentrate on Securiti AI solutions, collaborating closely with Veeam account executives to cross-sell within Veeam’s existing customer base, secure new business opportunities, and expand our Securiti AI accounts. You will share a territory with multiple AEs, enjoy significant earning potential, and receive assistance from a specialized Securiti AI solution engineer for technical engagements. Additionally, you will have access to Veeam’s comprehensive go-to-market resources to ensure customer success.What You’ll Do: Craft and implement a territory plan to generate sustainable revenue within designated accounts.Work in tandem with account executives to discover and optimize cross-sell opportunities for Securiti AI solutions.Oversee the entire sales process, acting as a trusted advisor and presenting compelling business propositions to clients.Manage a pipeline of high-value opportunities, ensuring precise forecasting and maintaining CRM discipline.Strengthen partnerships with key channel partners and resellers to expedite deal flow and enhance market reach. What You’ll Bring: Demonstrated success in closing complex enterprise software deals, with 10-15+ years of experience in security software sales.In-depth experience navigating multithreaded sales cycles involving various stakeholders.Established relationships with C-suite executives and channel partners within large enterprises.

Toloka AI is looking for a freelance Mechanical Engineer with strong Python experience to assist with AI training projects. This contract position is remote and based in Rome, Metropolitan City of Rome Capital, Italy. Role overview This role combines mechanical engineering knowledge with Python programming to support the development and training of AI systems. The position involves working independently as a contractor while collaborating with Toloka AI’s technical team. What you will do Apply expertise in mechanical engineering to guide and improve the training of AI systems. Use Python to create or enhance tools and processes that support AI projects. Offer technical insights to help shape technology solutions for ongoing initiatives. Requirements Background in mechanical engineering. Proficiency in Python programming. Interest in AI and technology development. Available for freelance, remote work.