About the job
Embrace the Future of Commerce with Whatnot!
Whatnot is the leading live shopping platform in North America and Europe, dedicated to helping you buy, sell, and discover the items you cherish. We're revolutionizing e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, we are driven by innovation and grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are shaping the future of online marketplaces together.
From fashion and beauty to electronics and collectibles such as trading cards and comic books, our live auctions offer something for everyone.
And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while bringing communities together through commerce.
Role Overview
As a member of the Customer Experience team, you will play a crucial role in delivering exceptional user experiences through effective order management, insightful problem-solving, and ongoing improvement initiatives. This position will provide you with valuable exposure to real user needs and insights into the daily operations of a rapidly growing company. As a Customer Experience Agent, your mission will be to guarantee that customers receive their orders promptly and efficiently. When challenges arise, you will be at the forefront, ensuring resolution. This role is an excellent starting point for developing strong problem-solving abilities, understanding product scalability, and advancing your career in a dynamic marketplace environment.
This is a high-impact position where your contributions will significantly enhance our users' experiences:
Engage with buyers and sellers with a customer-first approach, ensuring a memorable experience.
Resolve customer inquiries regarding payments, orders, shipments, and general questions with excellence and efficiency.
Become adept in Whatnot’s products, processes, and systems to drive positive outcomes for our users.
Collaborate with various departments to troubleshoot, research, and resolve open questions.
Continuously seek opportunities for process improvement and contribute to team goals.

