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Customer Experience Agent, 2026 New Grad

WhatnotPhoenix, AZ
On-site Full-Time

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Qualifications

Ideal candidates will possess excellent communication skills, a customer-centric mindset, and a passion for problem-solving. A bachelor's degree or equivalent experience in customer service or related fields is preferred. Proficiency in using digital communication tools and a strong understanding of e-commerce are advantageous. Candidates should be adaptable, detail-oriented, and eager to learn in a fast-paced environment.

About the job

Embrace the Future of Commerce with Whatnot!

Whatnot is the leading live shopping platform in North America and Europe, dedicated to helping you buy, sell, and discover the items you cherish. We're revolutionizing e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, we are driven by innovation and grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are shaping the future of online marketplaces together.

From fashion and beauty to electronics and collectibles such as trading cards and comic books, our live auctions offer something for everyone.

And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while bringing communities together through commerce.

Role Overview

As a member of the Customer Experience team, you will play a crucial role in delivering exceptional user experiences through effective order management, insightful problem-solving, and ongoing improvement initiatives. This position will provide you with valuable exposure to real user needs and insights into the daily operations of a rapidly growing company. As a Customer Experience Agent, your mission will be to guarantee that customers receive their orders promptly and efficiently. When challenges arise, you will be at the forefront, ensuring resolution. This role is an excellent starting point for developing strong problem-solving abilities, understanding product scalability, and advancing your career in a dynamic marketplace environment.

This is a high-impact position where your contributions will significantly enhance our users' experiences:

  • Engage with buyers and sellers with a customer-first approach, ensuring a memorable experience.

  • Resolve customer inquiries regarding payments, orders, shipments, and general questions with excellence and efficiency.

  • Become adept in Whatnot’s products, processes, and systems to drive positive outcomes for our users.

  • Collaborate with various departments to troubleshoot, research, and resolve open questions.

  • Continuously seek opportunities for process improvement and contribute to team goals.

About Whatnot

Whatnot stands at the forefront of the live shopping revolution, providing an engaging platform for users to connect through commerce. Our mission is to empower individuals to share their passions and thrive in a community-driven marketplace. With a diverse and inclusive team spread across multiple countries, we foster a culture of innovation and collaboration, making Whatnot not just a marketplace, but a vibrant community of enthusiasts.

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