companyWhatnot logo

Customer Experience Agent (Overnight Shift)

WhatnotPhoenix, AZ
On-site FullTime

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Qualifications

Strong interpersonal and communication skills, ability to handle conflicts with a positive attitude, experience in customer support or similar roles, familiarity with e-commerce platforms, adept at using various software tools, commitment to continuous improvement.

About the job

Embrace the Future of E-Commerce with Whatnot!

Whatnot stands as the premier live shopping platform across North America and Europe, revolutionizing the way you buy, sell, and discover your favorite items. Our mission is to redefine e-commerce by seamlessly merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-first team, we thrive on innovation, united by our core values. With offices in the US, UK, Germany, Ireland, and Poland, we are on a journey to shape the future of online marketplaces together.

From fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.

And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into thriving businesses while fostering connections through commerce.

Role Overview

As a member of the Customer Experience team, your primary responsibility will be to deliver an exceptional user experience through enhanced process management, order oversight, and efficient problem resolution. You will be committed to ensuring that our customers receive their orders promptly and that any issues are swiftly rectified.

  • Engage with both buyers and sellers with a customer-centric approach, ensuring every interaction is positive.

  • Address all customer inquiries regarding payments, orders, shipments, and general questions with high-quality and timely responses.

  • Become a knowledgeable resource on Whatnot’s products, processes, and systems to facilitate positive outcomes for our users.

  • Collaborate with various departments to troubleshoot and resolve outstanding questions and issues.

  • Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.

We offer the flexibility to work from home or one of our global office hubs and value in-person collaboration for planning, problem-solving, and connection. Candidates must reside within...

About Whatnot

Whatnot is not just a marketplace; it's a vibrant community where commerce meets entertainment. We are dedicated to empowering individuals to buy and sell the things they love while fostering a sense of belonging through our innovative live shopping experiences. Join us as we build the future of e-commerce together!

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.