About the job
Be a Part of the Evolving Commerce Landscape with Whatnot!
Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to enabling users to buy, sell, and discover beloved items. We are reshaping the e-commerce experience by merging community, shopping, and entertainment into a unique platform tailored for you. As a fully remote team with hubs in the US, UK, Germany, Ireland, and Poland, we are driven by innovation and guided by our core values. Together, we are crafting the future of online marketplaces.
From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to diverse interests and passions.
As one of the fastest-growing marketplaces, we seek innovative, proactive problem-solvers across all areas. Keep up with the latest updates from Whatnot on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses, fostering connections through commerce.
Role Overview
As a vital member of the Customer Experience team, you will play a key role in ensuring an exceptional user experience through process enhancements, order oversight, and effective problem resolution. Your mission will be to ensure that customers receive their orders promptly and to rectify any issues that may arise.
Engage with buyers and sellers with a customer-centric approach, fostering a positive experience.
Address all customer inquiries related to payments, orders, shipments, and general questions with exceptional quality and efficiency.
Develop expertise in Whatnot’s products, processes, and systems to deliver favorable results for our users.
Collaborate with various departments to troubleshoot, investigate, and resolve outstanding inquiries.
Proactively identify opportunities to reduce repeat queries and enhance the overall customer experience.
We offer the flexibility to work remotely or from one of our global office locations, and we value in-person collaboration for strategic planning, problem-solving, and team bonding. Candidates must reside within the US.

