About the job
Elevate Your Career with Whatnot!
Whatnot stands at the forefront of live shopping, proudly recognized as the largest platform in North America and Europe for buying, selling, and discovering your favorite products. We are transforming e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-co-located team, our innovation is driven by our values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are collaboratively building the next generation of online marketplaces.
From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to a diverse audience.
We're just getting started! As one of the fastest growing marketplaces, we seek bold, innovative problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce.
Position Overview
As a vital member of our Customer Experience team, you will be instrumental in ensuring an exceptional user experience through process optimization, order management, and effective problem resolution. Your mission will be to ensure customers receive their orders promptly and to rectify any issues that may arise swiftly and efficiently.
Engage with buyers and sellers with a customer-first mentality, guaranteeing a positive interaction
Address all customer inquiries regarding payments, orders, shipments, and general questions with high-quality service in a timely manner
Develop a deep understanding of Whatnot’s products, processes, and systems to drive favorable outcomes for users
Collaborate with various departments to troubleshoot, research, and resolve outstanding questions
Proactively identify opportunities to reduce repeat inquiries and enhance the overall customer experience
We offer flexible work arrangements, allowing you to work from home or one of our global office hubs. While we appreciate in-person collaboration for planning, problem-solving, and connection, team members in this role must reside within the United States.

