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Experience Level
Experience
Qualifications
Proven experience in customer experience analysis or audit roles. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work collaboratively with different teams. Experience with customer feedback tools and methodologies. Knowledge of customer service principles and best practices.
About the job
Formlabs is looking for a Customer Experience Audit Specialist in Budapest, Hungary. This role focuses on reviewing customer interactions and shaping how the company delivers service. Insights from your audits will help raise customer satisfaction and refine the entire customer journey.
What You Will Do
Conduct detailed audits of customer interactions across various channels
Spot trends and areas where service can improve
Develop clear, practical recommendations to enhance the customer experience
Work closely with teams across the company to maintain high standards in customer service
Analyze customer feedback and monitor service quality
Support the rollout of best practices that strengthen customer engagement
About Formlabs
Formlabs is a pioneering 3D printing company that empowers professionals and businesses to produce high-quality prototypes and parts. With a commitment to innovation and excellence, we are transforming the way industries approach design and production.
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