Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Manager
Qualifications
We are looking for candidates with a solid background in customer service management. Strong communication skills and the ability to analyze customer feedback are essential. A Bachelor’s Degree in a relevant field is preferred, along with experience in leading teams and projects.
About the job
About the Role
elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services.
What You Will Do
Lead projects and initiatives to improve customer satisfaction
Spot opportunities to enhance the customer journey
Develop and implement solutions that address customer needs
Work proactively to identify and resolve pain points
About elvespeed
At elvespeed, we are dedicated to innovation and excellence in customer service. Our mission is to create seamless experiences for our users, and we are looking for a dynamic individual to join our team in San Francisco. We pride ourselves on fostering a collaborative and inclusive workplace.
Full-time|$74.8K/yr - $110K/yr|Remote|San Francisco, CA; New York, NY; Los Angeles, CA; Seattle, WA; Washington D.C.; Chicago, IL; United States - Remote
Join DoorDash's dynamic Customer Experience and Integrity team as a Senior Associate, where you will play a crucial role in ensuring our frontline support workforce is equipped for major company initiatives. You will oversee the readiness lifecycle, translating complex product launches and policy changes into actionable plans that empower our 15,000 agents. …
Full-time|On-site|New York, NY; San Francisco, CA; Phoenix, AZ
As a Senior Manager of Customer Experience Partner Success at DoorDash, you will play a pivotal role in enhancing our customer experience initiatives. You will lead a dynamic team dedicated to fostering strong relationships with our partners, ensuring their success aligns with our company goals. Your strategic insights and leadership will be essential in driving customer satisfaction and operational excellence.
About ShepherdAt Shepherd, we are a forward-thinking Managing General Underwriter (MGU) that is reshaping the landscape of commercial Property & Casualty insurance for industries facing high hazards. Our core mission is to eliminate risk-related friction for the innovators and builders who shape our physical world, ensuring their progress is safeguarded from the initial concept through to construction and throughout decades of operation.Our vision is to develop the fastest and most intelligent commercial risk platform, where our underwriting expertise, innovative data solutions, and automation converge to provide:Quicker decision-making processesMore precise and intelligent pricing modelsImproved risk management outcomesAt Shepherd, we believe that safety, speed, and quality can coexist and enhance each other. We are not just updating insurance products; we are building the risk infrastructure necessary for the next generation of financial services, where technology, underwriting, and strategic partnerships work in unison to bolster the world’s most vital industries.Our InvestorsSo far, Shepherd has successfully raised over $20 million from esteemed investors, including:Spark CapitalCostanoa VenturesY CombinatorSusa VenturesIntact VenturesAnd several other notable backersJoin Our TeamWe are a passionate team of technologists and insurance enthusiasts, dedicated to bridging the gap between technology and traditional insurance practices. Discover more about us on our About page.Your RoleAs a Customer Experience Associate, you will play a pivotal role in enhancing client servicing and ensuring customer success. Your efforts will be directed towards cultivating customer champions and streamlining internal processes to elevate the overall customer experience.
Thuma is dedicated to providing a seamless, high-quality experience for every customer. The team values integrity, initiative, collaboration, open-mindedness, and continuous learning. Every interaction aims to uphold these principles and deliver outstanding service. Role overview The Customer Experience Associate plays a key part in ensuring each customer receives thoughtful, attentive support. This position involves making independent decisions to resolve issues, remove obstacles, and maintain Thuma’s standards for quality and satisfaction. Building positive relationships and delivering a premium experience are central to the work. What you will do Respond to customer inquiries and resolve issues with professionalism and care Make decisions that enhance customer satisfaction and reflect Thuma’s values Support customers throughout their journey, from first contact through post-purchase Work closely with team members to ensure a seamless service process Requirements Clear, polished communication skills Interest in service, design, and bedroom furnishings Ability to work both independently and as part of a team Motivation to learn and grow in a customer-focused setting Location and schedule This role is based in San Francisco, California. Work can be performed remotely or onsite at Thuma’s headquarters in the Presidio neighborhood. Flexible scheduling is available, with shifts running Saturday to Wednesday or Wednesday to Sunday. Team culture Thuma encourages in-person connection and organizes events throughout the year to foster collaboration and strengthen team relationships.
Join Crusoe as a Category Manager for New Product Launches, where you will play a pivotal role in bringing innovative products to market. You will collaborate with cross-functional teams to define product strategies, assess market trends, and implement effective go-to-market plans. Your expertise will drive product lifecycle management and maximize revenue potential.
Full-time|Hybrid|Mountain View, California; San Francisco, California
Join our dynamic team at Databricks as a Senior Software Engineer specializing in Customer Experience Intelligence (CXI). In this role, you will be at the forefront of shaping and enhancing customer interactions through innovative software solutions. Your expertise will drive the development of tools that empower our clients to leverage data for superior customer engagement.
Full-time|$83K/yr - $122K/yr|On-site|San Francisco, CA; New York, NY; Seattle, WA; Chicago, IL; Los Angeles, CA; Tempe, AZ; Denver, CO; Boston, MA, Austin, TX, Atlanta, GA; Miami, FL; Washington D.C.
About the TeamAt DoorDash, we are dedicated to enriching and empowering local economies by creating innovative last-mile delivery solutions. Our platform connects consumers with the local businesses they cherish, fostering growth within communities. We seek a dynamic marketer to join our integrated marketing team, responsible for crafting comprehensive marketing strategies that bridge growth, brand, product, and operations.About the RoleAs a Senior Associate in Consumer Integrated Marketing for New Verticals, your mission will be to transform DoorDash users into loyal advocates. You will devise audience-centric, insight-driven strategies and implement go-to-market plans across various channels. Reporting to the Senior Manager of Integrated Marketing, your focus will be on recognizing, testing, and amplifying user engagement opportunities that encourage consumers to explore new categories, thereby driving monthly active user (MAU) growth.This role is highly collaborative, intersecting brand, growth, social media, analytics, and operations. You will work closely with teams across Marketing, Product, Analytics, and Strategy & Operations to activate campaigns across paid, owned, earned, and in-app channels. This opportunity is perfect for someone adaptable, inquisitive, and eager to engage in diverse integrated and partnership-driven initiatives.What You’ll DoEvaluate marketing opportunities for consumer habituation and generate insights through testing, experimentation, and performance analysis, representing the consumer's voice within the marketing team.Contribute to the design and implementation of comprehensive retention strategies, anchored in audience-first principles, clear objectives, category focus, and compelling consumer value propositions.Assist in creating and executing integrated campaigns and initiatives in collaboration with various teams.
DoorDash is seeking a Senior Manager of Workplace Experience to help shape the culture and daily life of teams in New York, NY and San Francisco, CA. This position centers on building a workplace where employees feel supported and engaged. Role overview This leader will guide efforts to improve workplace policies, programs, and facilities. The goal: create an environment that encourages collaboration and sparks new ideas. The Senior Manager will also ensure team members have access to the resources and support needed to do their best work. What you will do Lead projects and initiatives that enhance employee satisfaction Develop and refine workplace policies and programs Oversee improvements to facilities and resources Promote a culture that values collaboration and innovation Location This role is based in New York, NY or San Francisco, CA.
Full-time|$150K/yr - $170K/yr|Remote|San Francisco, Seattle, Portland, New York, or Remote (USA only)
About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.
Full-time|On-site|San Francisco, California, United States
About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points
Full-time|On-site|San Francisco, CA or New York, NY
Become a Catalyst in the Sleep Fitness RevolutionAt Eight Sleep, we are dedicated to unlocking human potential through exceptional sleep. As pioneers in the sleep fitness industry, we are reshaping the concept of restful sleep by developing state-of-the-art hardware, software, and AI technologies that facilitate this transformation. Our innovative products enhance mental, physical, and emotional performance, converting each night’s rest into a personalized, data-driven recovery journey.We have earned the trust of high achievers, professional athletes, and health-focused individuals across over 30 countries. Celebrated as one of Fast Company's Most Innovative Companies in 2019, 2022, and 2023, and recognized by TIME's “Best Inventions of the Year” on two occasions, we pride ourselves on operating as a high-performance team: swift, focused, and driven by impactful outcomes. We don’t merely deliver; we continuously enhance and obsess over the details that empower our members to sleep better and awaken stronger.Every position at Eight Sleep presents an opportunity to engineer groundbreaking technology, collaborate with elite talent, and contribute to a future where sleep is not just a passive experience, but a formidable tool for improved living. If you are seeking to break free from the mundane and are passionate about pushing the boundaries of what's possible, seize this moment. Join us as we lead the transformation of how the world sleeps and the potential we can unlock upon waking.Uncompromising Standards. Relentless PursuitWe operate with unmatched intensity, driven by the demands of our mission. At Eight Sleep, we embody the focus and relentless spirit of the world’s top performers: always striving to be in the top 1% of our craft. Inspired by Kobe Bryant’s mamba mentality, we apply this mindset to bold concepts, next-gen technologies, and impeccable execution. This isn’t a standard 9-to-5; our team commits to extra effort, not out of obligation, but from a genuine concern for the impact of our work. We are here to innovate rapidly, challenge limits, and deliver without compromise. If you excel under pressure and desire to engage in the most significant work of your career, you’ll find your place with us. If you seek something easier, this may not be the right fit.The RoleWe are in search of a Full Stack Engineer to serve as the technical cornerstone of our Customer Experience (CX) transformation. In this role, you will develop tools, integrations, and monitoring systems that enable our AI agents and human support teams to resolve customer issues with increased speed and efficiency. This is a unique opportunity to work at the convergence of AI, customer experience, and software engineering, creating solutions that tangibly impact hundreds of thousands of customers.
Join our dynamic team at Allspice as a Customer Experience Engineer, where you'll play a pivotal role in enhancing customer interactions and satisfaction. In this position, you will utilize your technical skills to optimize our customer experience platforms, ensuring seamless integration and functionality. Your insights and innovative approaches will help shape the future of our customer engagement strategies.
Full-time|On-site|San Francisco, CA or New York, NY
Join the Sleep Fitness RevolutionAt Eight Sleep, we are dedicated to unlocking human potential through the power of optimal sleep. As the pioneering sleep fitness company, we are redefining wellness and developing cutting-edge hardware, software, and AI solutions to enhance your sleep experience. Our innovative products enable peak mental, physical, and emotional performance by transforming each night’s rest into a personalized, data-driven recovery journey.We are trusted by high achievers, professional athletes, and health-conscious individuals across over 30 countries. Honored as one of Fast Company’s Most Innovative Companies in 2019, 2022, and 2023, and featured in TIME’s “Best Inventions of the Year” on two occasions, we embody a high-performance culture characterized by speed, focus, and a commitment to impactful results. At Eight Sleep, we don’t just launch products; we continuously iterate, refine, and obsess over the details to enhance our members’ sleep quality and overall well-being.Every position at Eight Sleep offers an opportunity to innovate, collaborate with top-tier talent, and contribute to a future where sleep is a dynamic tool for improvement. If you seek to break free from the mundane and are eager to push the boundaries of technology, this is your opportunity. Join us and be a leader in the movement that is revolutionizing sleep and maximizing human capability.High Standards. No Compromises.Our mission demands an intense approach. At Eight Sleep, we adopt the mindset of the world’s elite performers: focused, relentless, and consistently striving for excellence. Think of it as the mamba mentality applied to bold innovations, next-gen technology, and impeccable execution. This isn’t a traditional 9-to-5; we are a team that pours extra effort into our work, not out of obligation, but because we are passionate about the impact we create. We are committed to rapid development, challenging limits, and delivering outstanding results. If you thrive under pressure and wish to engage in the most significant work of your career, you will find your place here. If you are looking for an easier path – this is not it.About the RoleWe are in search of an AI Product Manager who will take ownership of and enhance our customer experience. As the designated DRI for our AI initiatives, you will devote your full attention to training, assessing, and optimizing our AI agents to provide exceptional customer service. This role sits at the convergence of product management, AI/ML, and customer engagement, ideal for someone passionate about delving deep into AI systems and quantifying their real-world effects.
Welcome to Bugcrowd. Established in 2012, we empower organizations to regain control and stay ahead of cyber threats by harnessing the collective ingenuity and expertise of our customers and a trusted alliance of elite hackers. Our patented data and AI-powered Security Knowledge Platform™ enables our diverse network of hackers to uncover hidden vulnerabilities and adapt quickly to evolving threats, including zero-day exploits. With unparalleled scalability and adaptability, our CrowdMatch™ technology seamlessly identifies the right talent for your unique security challenges. Join us in creating a new era of crowdsourced security that outpaces malicious actors. Discover more at www.bugcrowd.com. Headquartered in San Francisco and New Hampshire, Bugcrowd is backed by renowned investors such as General Catalyst, Rally Ventures, and Costanoa Ventures.Job SummaryBugcrowd is seeking a dynamic, self-motivated individual to join our expanding Customer Experience Specialist Team. In this role, you will be an essential part of a team dedicated to ensuring the success of various programs on the Bugcrowd platform, which continues to grow daily.As a Customer Experience Specialist, you will engage directly with our small-to-medium business (SMB) clients throughout the entire customer lifecycle. Your goal will be to drive results that align with strategic business objectives. The Customer Experience Team plays a crucial role in establishing and communicating a clear path to success for our clients while offering technical guidance across diverse scenarios.This position reports to the Senior Manager of Customer Experience.Essential Duties & ResponsibilitiesThis is an exciting opportunity to play a vital role in Bugcrowd’s Customer Experience program. We are looking for a highly organized, detail-oriented individual with strong communication, technical, and interpersonal skills to thrive in our fast-paced environment. A keen focus on collaboration with our teams is essential for success.In this role, you will be responsible for:Customer and Program Strategy: Understand client needs, manage expectations, and implement effective strategies to ensure successful program delivery.
Full-time|$110K/yr - $140K/yr|On-site|San Francisco Bay Area, California
Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.
Full-time|Hybrid|San Francisco, CA • New York, NY • United States
Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.
Join Whatnot, a dynamic platform revolutionizing the way collectors connect and trade. We are seeking a passionate Software Engineer focused on Customer Experience to enhance our user interface and optimize our customer interactions. In this role, you will collaborate with cross-functional teams to design and implement scalable solutions, ensuring a seamless experience for our users.
Full-time|$232K/yr - $282K/yr|On-site|United States
Founded in 2007, Airbnb has transformed the way people experience travel by connecting over 5 million hosts with more than 2 billion guests across the globe. Each day, our hosts create unique stays and experiences that enable guests to engage with local communities authentically.The Community You Will Join:The Customer Support (CS) Platform and Experience organization focuses on designing seamless support journeys for our users while developing the products and platforms that assist our agents and community members seeking help from Airbnb. The CS Experience Platforms team is dedicated to delivering world-class support and adapting our service to meet the changing needs of our business through comprehensive technology solutions.The Difference You Will Make:In this pivotal role, you will mentor and lead a team of Customer Support Experience Managers and Platform Managers, equipping them to provide strategic solutions that enhance the overall support experience at Airbnb. Your leadership will have a direct impact on how we assist our users worldwide, elevating our support standards. You will also influence our customer support product and platform roadmaps, driving our CS initiatives forward while shaping Airbnb's broader product and service strategies from a customer support perspective.A Typical Day:Your responsibilities will include providing leadership and coaching to your team, focusing on their career development and performance management while ensuring they possess the necessary tools to succeed. You will collaborate with senior leadership to align your team's goals with the larger CS strategy, ensuring focus on high-impact projects that enhance support experiences for users and agents. Additionally, you will work cross-functionally with Product, Operations, Policy, and Analytics teams to shape key business decisions regarding new products, services, and policies. Monitoring the performance of various programs and technologies will be crucial as you provide decision-making support to your team and remove any obstacles to progress. Lastly, you will encourage innovation by motivating your team to explore new tools and technologies that can improve both the support experience and operational efficiency.
Join Whatnot, a vibrant and innovative platform revolutionizing the way people buy and sell collectibles and unique items. As a Software Engineer specializing in Customer Experience (CX), you will play a crucial role in enhancing our user interfaces and overall customer satisfaction. Your expertise in software development will help us deliver exceptional experiences to our users, ensuring they feel engaged and valued throughout their journey on our platform.
Full-time|On-site|New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States
Join Headway as the Director of Product for Customer Experience, where you'll spearhead innovative strategies to enhance user engagement and satisfaction. We're looking for a visionary leader who can leverage data-driven insights to develop cutting-edge products that cater to our diverse clientele. This role will be pivotal in shaping the future of our customer experience initiatives.
