About the job
Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia.
What you will do
- Redesign and enhance customer and cardholder experiences to support business goals.
- Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey.
- Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution.
- Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes.
- Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction.
Work location
This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia.
Additional information
- This posting is not for an immediate vacancy.
