Customer Experience Manager

Gorgias develops a platform that enables brands to connect with shoppers through conversation. By blending product knowledge with AI, the company aims to deliver interactions that feel both personal and efficient. The mission centers on helping every brand create a tailored, human-centered shopping experience. Gorgias emphasizes authentic conversations that …

At Yotpo, we're pioneering the future of trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and enthusiastic advocates. With deep integrations across the eCommerce landscape and the confidence of over 30,000 global brands, Yotpo offers seamless omnichannel experiences that enhance conversion rates, bolster customer relationships, and propel sustainable, profitable growth.We are on the lookout for a technically adept and customer-centric Implementation Engineer to become a vital part of Yotpo’s Professional Services team.In this pivotal role, you will oversee the onboarding process for our upmarket and enterprise clients, guiding them from the initial kickoff through to their successful launch. You will merge your technical skills, project management experience, and strategic insights to ensure our clients are set up for success and achieve long-lasting value from Yotpo.Your role will extend beyond mere software configuration; you will design and implement scalable solutions, manage intricate projects, and act as a reliable technical ally to some of the most cutting-edge eCommerce brands globally.

NetBrain Technologies, Inc. develops no-code network automation platforms used by over 2,500 large enterprises and managed service providers. The company’s tools help IT operations teams automate processes for troubleshooting, outage prevention, and change management across hybrid multi-cloud networks. The Senior Implementation Project Manager position is based in Toronto, ON with a hybrid work arrangement. This role centers on leading client-facing projects and guiding customers through deployment and implementation milestones. What you will do Take full ownership of end-to-end client implementation projects, ensuring successful outcomes. Lead project teams to achieve key milestones and deliverables. Engage with internal and external stakeholders to maintain high standards and consistent results. Independently manage several client projects at once, with durations typically ranging from 30 to over 120 days. Collaborate with Sales, Post-Sales, and other cross-functional groups to support timely deployments. Facilitate a clear understanding of client requirements and maintain focus on delivering value throughout each implementation.

General Information:Job Title: MAWM Implementation ManagerLocation: Toronto, ON, Canada (Remote)Job Type: Full-Time Reporting Line: Co-Founder & COOSalary Range: Base Compensation: ~$135k–$175k CAD per year (negotiable)About Fulfillment IQ (FIQ): Fulfillment IQ is a dynamic supply chain engineering and transformation firm dedicated to empowering brands, retailers, and third-party logistics providers (3PLs) in designing, building, and scaling exceptional logistics operations. At the nexus of strategy, operations, and technology, we tackle intricate, real-world challenges in warehouse design, automation, order management, transportation, and comprehensive supply chain execution.Our teams are characterized by their profound domain expertise and robust technical capabilities, delivering impactful results through consulting, systems implementation, and proprietary platforms that expedite time-to-value while minimizing delivery risks. If you thrive in complex environments, relish collaborating closely with clients, and wish to witness your contributions significantly influence global commerce, this is the ideal setting for your skills and judgement to flourish.Role Overview: We are on the lookout for a talented MAWM Implementation Manager who possesses a unique blend of functional warehouse acumen, technical insight, and leadership in program delivery. This position transcends conventional WMS implementations, necessitating a holistic perspective across systems, processes, and integrations.The perfect candidate will have extensive experience with MAWM implementations coupled with a solid understanding of warehouse operations, along with insights into how enterprise systems, integrations, and digital supply chain ecosystems operate. You will be pivotal in steering end-to-end implementations, aligning business requirements with scalable, technology-oriented solutions.Key Responsibilities: Oversee the entire lifecycle of MAWM implementations, encompassing planning, design, construction, testing, and deployment phases.Enhance traditional delivery by comprehending the interactions of WMS within the broader supply chain ecosystem (ERP, OMS, TMS, MHE/WCS).Engage with business stakeholders, product owners, and engineering teams to delineate:Warehouse processes (Inbound, Outbound, Inventory, Returns)System workflows and user experiencesIntegration points and interdependencies across systems Champion solution design and configuration strategies within MAWM, incorporating functional modules and workflows.

Join Deliverect as an Implementation Consultant and play a pivotal role in transforming the food and retail sectors with our innovative API-first platform. We provide an integrated suite of solutions that enables businesses to expand their revenue streams and simplify operations, ensuring they can sell anywhere and deliver everywhere. Your contributions will be essential in enhancing client experiences and optimizing their operations in a fast-paced global market.About DeliverectDeliverect is a rapidly growing global SaaS unicorn that is at the forefront of providing cutting-edge technology solutions to the hospitality and Q-commerce industries. Our mission is to empower talented professionals to make impactful contributions to their businesses while advancing their careers in a meaningful environment.Department Overview:As part of our Consulting and Implementation team, you will collaborate with a group of experienced professionals dedicated to driving enterprise success. We specialize in creating tailored technical strategies that integrate our products into clients’ operations, resulting in streamlined processes, minimized errors, and enhanced operational efficiency. Our holistic approach encompasses project management, technical proficiency, and a commitment to continuous improvement, ensuring that we meet our clients' unique needs through ongoing support and customization.Your Impact:In the role of Implementation Consultant, you will lead the onboarding and integration of our platform for mid-market and enterprise clients. Your expertise in guiding clients through the implementation process will be crucial to their long-term success with Deliverect. By utilizing your technical knowledge and project management skills, you will help clients realize the full potential of our platform from day one. Your efforts will significantly influence customer satisfaction, retention, and our business growth as we expand in the dynamic B2B SaaS landscape.

Join Adyen as an Implementation Engineer where you will play a crucial role in helping our clients integrate our payment solutions seamlessly. In this position, you'll work closely with cross-functional teams to deliver exceptional service and ensure our customers have a smooth experience from onboarding to implementation.

About Us:Air-tek is a leading Canadian software company renowned for its innovative suite of products, which have successfully captured a significant portion of a vast global market. Our exceptional product-market fit has led to a growing demand from customers worldwide, even as we maintain a stealth mode during this pivotal growth phase. Our diverse and dynamic team is united by a shared passion for tackling complex challenges and a commitment to innovation, all aimed at transforming the passenger-centric travel industry. Located in Toronto, we foster an inclusive culture centered around trust, collaboration, exceptional product delivery, and ongoing personal development. We take pride in our work and in supporting one another. Role OverviewAs an Implementation Consultant, you will play a crucial role in assisting our airline clients with the implementation of our software solutions, ensuring that they derive maximum value throughout their active usage. Your responsibilities will include gathering and analyzing client requirements, hands-on software configuration, conducting testing, providing end-user training, and offering comprehensive support. Leveraging your extensive product knowledge along with strong communication and relationship-building skills, you will deliver a premium, white-glove service that establishes trust and credibility swiftly, positioning yourself as a trusted advisor throughout the client's journey with our software.

About Air-tekAir-tek is a leading Canadian software company known for its innovative suite of products that has captured a substantial share of the global market. Our unique offerings resonate well with customers, driving demand and interest. While we have established a strong presence among global clients, we are currently operating in stealth mode to focus on our growth phase.Our diverse and passionate team is dedicated to tackling complex challenges within the travel industry, striving to create a passenger-centric experience. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, exceptional product delivery, and continuous personal growth. We are committed to supporting each other and thriving in our work.Position OverviewIn the role of Senior Implementation Project Manager, you will play a pivotal role in ensuring the successful delivery of intricate, customer-facing enterprise SaaS implementations for prestigious airlines. You will oversee the complete implementation lifecycle, guaranteeing that projects are executed on schedule, within scope, and achieve high levels of customer satisfaction.This position necessitates strong, proactive project management skills, particularly in critical-path management and scope control. You will collaborate closely with both customer and internal teams to plan, execute, and monitor implementations, while nurturing robust, trustworthy client relationships. The scale and impact of our enterprise B2B (and B2B2C) software means that your contributions will directly influence customer success and foster long-term partnerships.This is a fast-paced and demanding position. To excel, you must be adept at leading without direct authority, managing competing priorities, and aligning diverse teams towards common goals.

General Information:Job Title: Account Executive (Implementations)Location: Toronto, ON (Hybrid)Job Type: Full-TimeReporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO)Salary Range:• Base: $140k–$160k CAD per year• OTE: $230k–$290k CAD per year• Total Compensation: $250k–$320k CAD per year (negotiable)About Fulfillment IQ (FIQ):Fulfillment IQ is at the forefront of supply chain engineering and transformation, empowering brands, retailers, and third-party logistics providers to design, construct, and optimize high-performance logistics operations. We navigate the intersection of strategy, operations, and technology, tackling complex, real-world challenges in warehouse design, automation, order management, transportation, and comprehensive supply chain execution.Our dedicated teams merge extensive industry knowledge with robust technical skills, consistently delivering results through consulting, systems implementation, and proprietary platforms that accelerate value realization and mitigate delivery risks. If you thrive in intricate environments, enjoy close client collaboration, and want to see your contributions make a significant impact on global commerce, this is the ideal opportunity for you.Role Overview:The Implementation Account Executive will spearhead the sales of WMS, OMS, and TMS implementation programs across major enterprise platforms, including Manhattan, SAP, and Oracle. This role emphasizes structured program-based revenue, focusing on platform rollouts, deployment initiatives, and transformation execution. The Account Executive must possess a solid understanding of implementation risks, program economics, and delivery capacity.Mandate:Drive implementation revenue.Sell structured platform deployment programs.Ensure alignment with delivery capacity.Safeguard program economics.Must Have:8+ years of experience in selling enterprise platform implementations.Familiarity with Manhattan, SAP, Oracle, and Blue Yonder ecosystems.Strong program-level commercial acumen.Ability to manage complex RFP processes.Key Responsibilities:Platform Implementation Sales:Sell WMS / OMS / TMS rollout programs.Position FIQ as a certified delivery partner.Manage stakeholder relationships to drive successful outcomes.

At TTEC Digital, our mission is to empower clients by ensuring their employees feel valued and supported, as exceptional customer experiences begin with a committed workforce. We envision a workplace where employees can truly thrive.In collaboration with Five9, we deliver cutting-edge, AI-driven contact center solutions. While Five9 provides the cloud-native CCaaS technology, TTEC contributes extensive expertise in customer experience consulting, integration, deployment, and optimization. We are seeking a skilled Senior Implementation Engineer specializing in Five9 solutions to join our Professional Services team. This remote position, based in the US, will report directly to the Executive Director of Technology Consulting. In this role, you will be responsible for configuring the Five9 Intelligent CX Platform, developing integrations with third-party applications like CRM and ITSM systems, and conducting thorough end-to-end testing to ensure seamless functionality. This hands-on position demands experience in Five9 configuration along with development skills for building API integrations and customizing JavaScript/HTML scripts. You will engage with various components of the Five9 product suite, including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations, delivering high-quality configurations and successful deployments for TTEC’s enterprise clients.

SOCi, the frontrunner in AI-driven marketing solutions tailored for multi-location enterprises, is seeking a skilled Implementation Specialist. In this role, you will provide comprehensive software training and onboarding support to new SOCi clients, ensuring they are equipped for success from the outset. You'll serve as a coach during the initial implementation of their SOCi accounts, addressing any inquiries and recommending additional services such as social media and reputation management support, as well as guidance on utilizing the Facebook Business Manager.Success in this position entails collaborating across various departments including Sales, Client Success, Product, Engineering, and Marketing. You'll play a crucial role in achieving customer objectives through effective communication and teamwork.The ideal candidate will exhibit a unique combination of technical skills, interpersonal abilities, organizational acumen, and a collaborative spirit. You should be driven by a passion for enhancing customer outcomes and success.SOCi offers a competitive base salary ranging from $60,000 to $88,000 CAD, along with a performance-based bonus. Individual compensation depends on factors such as relevant experience, skills, and educational background.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

About the Role Cohere is looking for a Customer Marketing Manager based in Toronto. This role focuses on building and executing marketing campaigns that strengthen customer loyalty and satisfaction. The position works closely with teams across the company to understand customer behaviors and preferences, making sure marketing efforts connect with the right audience. What You Will Do Develop and launch marketing campaigns aimed at engaging and retaining customers Create marketing materials that speak to customer needs and interests Manage communication channels used to reach customers Analyze customer data to track and report on the impact of marketing initiatives Collaborate with colleagues in other departments to align strategies and share insights Location This position is based in Toronto.

Join Behavox as a Customer Success Manager Level 3, where you will play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative solutions. You will work closely with clients to understand their needs, provide tailored support, and foster long-term relationships that drive customer satisfaction and retention.

We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.

eqbank is seeking a Manager, Customer Identity & Access Management (CIAM) based in Toronto. This position takes the lead in safeguarding customer identities and securing access to digital banking services. Key Responsibilities Direct the CIAM strategy and oversee its implementation throughout the organization. Manage a team responsible for developing and maintaining identity management frameworks. Create and roll out access solutions that balance strong security with a smooth user experience. Ensure all identity and access management activities meet regulatory standards. Collaborate with teams across the company to refine and update security protocols. Team Approach The CIAM group at eqbank works to keep customer data secure while making access straightforward. The team values collaboration and is committed to ongoing improvement in its practices.

Role overview HelloFresh is looking for an Associate Manager of Customer Relationship Management (CRM) in Toronto, Ontario. The main focus is to build stronger customer engagement and increase retention using targeted CRM strategies. What you will do Lead initiatives that strengthen how HelloFresh connects with and keeps its customers. Analyze customer data to guide marketing choices and improve communication methods. Coordinate with teams across the company to ensure CRM projects support HelloFresh’s mission to deliver fresh ingredients and recipes. Collaboration This position works closely with colleagues from various departments. The goal is to make sure CRM activities align with company objectives and enhance the customer experience.

As a Customer Success Manager at Samsara, you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative solutions. You will be responsible for building strong relationships with clients, understanding their unique needs, and guiding them to maximize the value of our platform.Your proactive approach will involve onboarding new customers, delivering training sessions, and providing ongoing support to ensure their success. You will collaborate closely with cross-functional teams to advocate for customer needs and drive product enhancements.