Customer Experience & Process Optimization Manager (Contact Centre)

Cuscal LimitedSydney

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in customer experience management, preferably within a contact centre environment. Strong analytical skills and a data-driven mindset. Excellent communication and leadership abilities. Experience in process optimization and change management. Ability to work collaboratively across teams and drive cultural change.

About the job

Join our dynamic team at Cuscal Limited as a Customer Experience & Process Optimization Manager in our Contact Centre. In this pivotal role, you will lead initiatives that enhance customer satisfaction and optimize operational processes. Your expertise will drive improvements, ensuring we deliver exceptional service to our clients.

About Cuscal Limited

Cuscal Limited is a leading provider of payment solutions in Australia. We empower businesses with innovative technology and exceptional service, making financial transactions seamless and efficient. Our commitment to enhancing customer experience is at the core of everything we do.

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Mechanical Design Engineer - Manufacturing

Anduril Industries

Full-time|On-site|Sydney, New South Wales, Australia

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Customer Experience & Process Optimization Manager (Contact Centre)

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Join our dynamic team at Cuscal Limited as a Customer Experience & Process Optimization Manager in our Contact Centre. In this pivotal role, you will lead initiatives that enhance customer satisfaction and optimize operational processes. Your expertise will drive improvements, ensuring we deliver exceptional service to our clients.

Apr 2, 2026

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