Indigo Books & Music logoIndigo Books & Music logo

Customer Experience Representative

On-site Part-time

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Experience Level

Entry Level

Qualifications

Excellent communication skills, both verbal and writtenStrong problem-solving abilities and a customer-first mindsetAbility to thrive in a fast-paced environmentBasic knowledge of retail and customer service principlesWillingness to work flexible hours, including evenings and weekends

About the job

About the Role

Indigo Books & Music is hiring a Customer Experience Representative in Calgary. This position centers on supporting customers and representing the Indigo brand on the sales floor. Daily tasks involve answering questions, guiding shoppers through a wide selection of books and music, and ensuring each visitor has a positive experience.

What You Will Do

  • Assist customers in finding products and making selections
  • Share knowledge about books, music, and store offerings
  • Deliver attentive, friendly service at every interaction
  • Contribute to a welcoming and engaging store atmosphere

What We Look For

  • Enthusiasm for books, music, and customer engagement
  • Strong communication and listening skills
  • Friendly attitude and willingness to learn

About Indigo Books & Music

Indigo Books & Music is Canada's largest book and lifestyle retailer. We offer an extensive selection of books, gifts, and lifestyle products, fostering a community of readers and music lovers. Our commitment to providing excellent customer service and a welcoming atmosphere makes us a leader in the retail industry.

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