Customer Experience Specialist

Be a Part of the Evolving Commerce Landscape with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to enabling users to buy, sell, and discover beloved items. We are reshaping the e-commerce experience by merging community, shopping, and entertainment into a unique platform tailored for you. As a fully remote team with hubs in the US, UK, Germany, Ireland, and Poland, we are driven by innovation and guided by our core values. Together, we are crafting the future of online marketplaces.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to diverse interests and passions.As one of the fastest-growing marketplaces, we seek innovative, proactive problem-solvers across all areas. Keep up with the latest updates from Whatnot on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses, fostering connections through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play a key role in ensuring an exceptional user experience through process enhancements, order oversight, and effective problem resolution. Your mission will be to ensure that customers receive their orders promptly and to rectify any issues that may arise.Engage with buyers and sellers with a customer-centric approach, fostering a positive experience.Address all customer inquiries related to payments, orders, shipments, and general questions with exceptional quality and efficiency.Develop expertise in Whatnot’s products, processes, and systems to deliver favorable results for our users.Collaborate with various departments to troubleshoot, investigate, and resolve outstanding inquiries.Proactively identify opportunities to reduce repeat queries and enhance the overall customer experience.We offer the flexibility to work remotely or from one of our global office locations, and we value in-person collaboration for strategic planning, problem-solving, and team bonding. Candidates must reside within the US.

Embrace the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, revolutionizing the way you buy, sell, and discover your favorite items. Our mission is to redefine e-commerce by seamlessly merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-first team, we thrive on innovation, united by our core values. With offices in the US, UK, Germany, Ireland, and Poland, we are on a journey to shape the future of online marketplaces together.From fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into thriving businesses while fostering connections through commerce. Role OverviewAs a member of the Customer Experience team, your primary responsibility will be to deliver an exceptional user experience through enhanced process management, order oversight, and efficient problem resolution. You will be committed to ensuring that our customers receive their orders promptly and that any issues are swiftly rectified.Engage with both buyers and sellers with a customer-centric approach, ensuring every interaction is positive.Address all customer inquiries regarding payments, orders, shipments, and general questions with high-quality and timely responses.Become a knowledgeable resource on Whatnot’s products, processes, and systems to facilitate positive outcomes for our users.Collaborate with various departments to troubleshoot and resolve outstanding questions and issues.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or one of our global office hubs and value in-person collaboration for planning, problem-solving, and connection. Candidates must reside within...

Elevate Your Career with Whatnot!Whatnot stands at the forefront of live shopping, proudly recognized as the largest platform in North America and Europe for buying, selling, and discovering your favorite products. We are transforming e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-co-located team, our innovation is driven by our values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are collaboratively building the next generation of online marketplaces.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to a diverse audience.We're just getting started! As one of the fastest growing marketplaces, we seek bold, innovative problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Position OverviewAs a vital member of our Customer Experience team, you will be instrumental in ensuring an exceptional user experience through process optimization, order management, and effective problem resolution. Your mission will be to ensure customers receive their orders promptly and to rectify any issues that may arise swiftly and efficiently.Engage with buyers and sellers with a customer-first mentality, guaranteeing a positive interactionAddress all customer inquiries regarding payments, orders, shipments, and general questions with high-quality service in a timely mannerDevelop a deep understanding of Whatnot’s products, processes, and systems to drive favorable outcomes for usersCollaborate with various departments to troubleshoot, research, and resolve outstanding questionsProactively identify opportunities to reduce repeat inquiries and enhance the overall customer experienceWe offer flexible work arrangements, allowing you to work from home or one of our global office hubs. While we appreciate in-person collaboration for planning, problem-solving, and connection, team members in this role must reside within the United States.

Be a Part of the E-Commerce Revolution with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, offering a unique space to buy, sell, and explore your favorite items. We are transforming the e-commerce landscape by merging community engagement, shopping, and entertainment into a vibrant marketplace tailored just for you. Our remote, co-located team thrives on innovation, grounded in our core values. With operations across the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion to electronics, collectibles to live plants, our live auctions cater to all interests, ensuring everyone finds something they love.As one of the fastest-growing marketplaces, we seek innovative and proactive problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Role OverviewAs part of the Customer Experience team, you will play a key role in enhancing user satisfaction through effective order management, thoughtful problem resolution, and a commitment to continuous improvement. In this dynamic position, you will gain firsthand experience addressing real user needs while understanding the daily operations of a fast-growing company. As a Customer Experience Agent, you'll ensure customers receive their orders seamlessly, and when challenges arise, you'll take the initiative to make things right. This role is an excellent entry point for honing your problem-solving abilities, grasping product scalability, and advancing your career in a rapidly evolving marketplace.In this impactful position, you will:Engage with buyers and sellers with a customer-centric approach, ensuring an exceptional experienceAddress all customer inquiries related to payments, orders, shipments, and general questions with high quality and promptnessBecome well-versed in Whatnot’s products, processes, and systems to facilitate positive outcomes for customersCollaborate with various departments to troubleshoot, research, and resolve outstanding queries

Embrace the Future of Commerce with Whatnot!Whatnot is the leading live shopping platform in North America and Europe, dedicated to helping you buy, sell, and discover the items you cherish. We're revolutionizing e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, we are driven by innovation and grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are shaping the future of online marketplaces together.From fashion and beauty to electronics and collectibles such as trading cards and comic books, our live auctions offer something for everyone.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while bringing communities together through commerce. Role OverviewAs a member of the Customer Experience team, you will play a crucial role in delivering exceptional user experiences through effective order management, insightful problem-solving, and ongoing improvement initiatives. This position will provide you with valuable exposure to real user needs and insights into the daily operations of a rapidly growing company. As a Customer Experience Agent, your mission will be to guarantee that customers receive their orders promptly and efficiently. When challenges arise, you will be at the forefront, ensuring resolution. This role is an excellent starting point for developing strong problem-solving abilities, understanding product scalability, and advancing your career in a dynamic marketplace environment.This is a high-impact position where your contributions will significantly enhance our users' experiences:Engage with buyers and sellers with a customer-first approach, ensuring a memorable experience.Resolve customer inquiries regarding payments, orders, shipments, and general questions with excellence and efficiency.Become adept in Whatnot’s products, processes, and systems to drive positive outcomes for our users.Collaborate with various departments to troubleshoot, research, and resolve open questions.Continuously seek opportunities for process improvement and contribute to team goals.

Join Whatnot as a Customer Experience Agent specializing in high-value items. In this pivotal role, you will provide exceptional support to our customers, ensuring their experience with our premium products is seamless and enjoyable. You will engage with customers through various channels, addressing their inquiries and resolving issues with empathy and professionalism.We are looking for someone who is passionate about delivering outstanding customer service and has a strong attention to detail. Your ability to communicate effectively and your commitment to customer satisfaction will help us maintain our reputation as a leader in the marketplace.

Join Whatnot as a Customer Experience Agent specializing in high-value items. In this role, you will be the first point of contact for our premium customers, ensuring they receive exceptional service. You will assist with inquiries, resolve issues, and enhance customer satisfaction through effective communication and problem-solving skills.Our ideal candidate is passionate about providing top-notch customer service and has a keen interest in high-value collectibles. This position requires a proactive approach to customer interactions, paired with the ability to understand and address the unique needs of our clientele.

Are you passionate about enhancing customer interactions and creating memorable experiences? Join Opendoor as a Customer Experience Specialist, where you will play a pivotal role in ensuring our customers have a seamless and enjoyable journey with our services. You will be the voice of our customers, helping to resolve inquiries, provide support, and gather feedback to continuously improve our offerings. If you thrive in a fast-paced environment and love making a positive impact on people's lives, we want to hear from you!

As a Customer Experience Specialist at Opendoor, you will play a crucial role in enhancing our customer's journey. You will be the first point of contact for our clients, helping them navigate the home selling and buying process with ease. Your exemplary communication skills and problem-solving abilities will ensure that customers receive an outstanding experience.This role requires a proactive and empathetic individual who can handle inquiries efficiently while working collaboratively with various teams to resolve issues promptly. Your contribution will be key in fostering customer trust and satisfaction.

Join Super, a dynamic startup in Phoenix, AZ, dedicated to enhancing lives through exceptional customer service. As a Customer Experience Specialist, you will play a pivotal role in our growth by engaging with our customers across various platforms including email, phone, and online channels. You will act as the primary liaison for our customers and our extensive service provider network, ensuring a seamless experience. If you are passionate about making a difference and thrive in a fast-paced environment, we want to hear from you!

As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customer interactions and ensuring their satisfaction at every touchpoint. This position requires a dynamic individual who is passionate about delivering exceptional service and improving the customer journey.

Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, where you can buy, sell, and explore the items you cherish. Our mission is to transform e-commerce by merging community engagement, shopping, and entertainment into a unique experience tailored just for you. As a part of a remote co-located team, we thrive on innovation, firmly rooted in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles, including trading cards and comic books, our live auctions cater to diverse interests.And we’re just scratching the surface! Recognized as one of the fastest-growing marketplaces, we seek audacious, forward-thinking problem solvers in every functional area. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while fostering connections through commerce. Your RoleAs the leader of the Customer Experience team, you will play a crucial role in enhancing user experiences through continuous process improvements, effective order management, and adept problem-solving. You will ensure our dedicated agents thoroughly investigate every customer inquiry, delivering optimal solutions while providing invaluable insights to the business. By leveraging these insights, you will collaborate across teams to address product or experience gaps that adversely affect our customers, striving to make Whatnot better every day. Additionally, you will oversee team productivity through performance metrics, guaranteeing our users receive prompt and high-quality service.Lead team performance, enhancing productivity, quality, and overall customer satisfaction.Mentor, motivate, and be accountable for the performance and culture of a team of customer service agents.Maintain deep knowledge of processes, products, and day-to-day operational projects.Ensure adherence to policies and operational guidelines.

Join our dynamic team at ADF Medical Services Inc. as a Live Chat Agent! In this role, you will be the frontline support for our clients, responding promptly and professionally to inquiries via live chat. Your exceptional communication skills and attention to detail will help us maintain our reputation for outstanding customer service.This is a fantastic opportunity for individuals looking to grow their careers in a supportive and innovative environment.

Lucid Motors builds luxury electric vehicles, combining innovation, sustainability, and refined design. Every vehicle aims to deliver a driving experience that feels intuitive and liberating. The company focuses on advancing design, performance, and intelligence in the electric vehicle space. Role overview The Senior Manager, Sales Experience, based in Phoenix, AZ, leads both strategy and day-to-day execution to deepen customer engagement throughout the sales process. This position shapes scalable and consistent sales practices, guiding customers from their first interaction through demo drives, studio visits, and final vehicle delivery. Collaboration is central to this role. The Senior Manager works closely with teams across the company to align systems, processes, and programs, ensuring every step of the customer journey reflects Lucid’s brand values. What you will do Design and roll out strategies that enhance the sales experience and foster stronger customer engagement. Standardize sales practices across all customer touchpoints, including demo drives, studio visits, and delivery. Partner with other departments to align processes and programs for a cohesive customer journey. Spot and resolve friction points to make the experience more convenient and reliable for customers. Lead and mentor a team of project and program managers, setting priorities and providing strategic direction. Champion initiatives that benefit both customers and employees, ensuring every interaction upholds Lucid’s promise. Who will succeed Strategic thinkers who can balance vision with practical execution. Leaders comfortable working independently and influencing others. Professionals who adapt well to change and can deliver immediate results while building for the future. Why Lucid Lucid Motors provides competitive salaries and a culture rooted in innovation and meaningful impact. Team members join a group of industry pioneers working toward a sustainable future in luxury electric mobility.

About PlacemakrAt Placemakr, we redefine the intersection of home and hospitality. By blending apartment living, vacation rentals, and hotel experiences, we offer a unique stay for our guests. We collaborate with developers, property operators, and investors to curate a distinctive selection of apartment-like accommodations located in carefully chosen neighborhoods. Our tech-enabled buildings enhance guest experiences and bring significant value to the underlying real estate. Whether our guests stay with us for a night, a year, or anywhere in between, these spaces are more than just places to sleep; they are places to call home. Our property team members are pivotal in fostering thriving environments by focusing on operational excellence and delivering outstanding experiences for both residents and guests. Our non-property team members play a crucial role in supporting property operations and driving innovation across our platform. They enjoy the flexibility of a remote-first work model, allowing them to choose their location as long as they have a reliable workspace and Wi-Fi. We believe in the power of collaboration, which is why our remote teams and property leaders gather biannually at various locations across the United States.We are in search of motivated, collaborative individuals to help us expand our reach, whether in corporate roles or as part of our on-site property teams.Your ImpactAs a Guest Experience Associate at Placemakr, you will play a vital role in our commitment to exceptional service, acting as the primary point of contact for guests and residents throughout their stay and beyond. We are looking for individuals who embody Placemakr’s Community Norms, exhibit a proactive attitude, and consistently strive to exceed expectations to ensure satisfaction for our internal and external customers. As an essential member of our on-site Property Team, you will uphold our mission through every task and interaction, demonstrating that outstanding service is at the heart of our operations.This is a full-time position requiring availability to work weekdays, weekends, evenings, and holidays on a rotational basis.Benefits and Perks- Competitive pay rate- Generous monthly bonus program of up to $500/month- Company stock options- 401k with a 4% employer matching program

Hillstone Restaurant Group is hiring a Customer Experience Greeter in Phoenix. This role serves as the first point of contact for guests, setting the tone for their visit and ensuring a welcoming atmosphere from the moment they arrive. Role overview As a Customer Experience Greeter, the focus is on making each guest feel valued. Typical tasks include greeting guests with a friendly attitude, helping with seating arrangements, and sharing information about the menu and available services. The goal is to create a positive and memorable dining experience for everyone who walks through the door. What we look for Enthusiasm for customer service Strong interpersonal and communication skills Enjoyment of working with people Comfort in a busy restaurant setting Why join Hillstone Restaurant Group? This position offers the chance to be part of a team dedicated to excellent hospitality. Those who enjoy engaging with guests and contributing to a welcoming environment will find this role rewarding.

The Digital Customer Solutions Manager will drive the strategic vision and operational execution of APS's customer digital experience. This role involves leading the Digital Customer Solutions team and collaborating with various partners to develop and implement strategies, manage day-to-day operations, and oversee the development and maintenance of all customer digital channels, including aps.com, mobile applications, alerts, notifications, and new digital engagement avenues. The manager will also be responsible for cross-departmental governance, reporting, and executive communication. The role requires providing 24/7 operational support and emergency response as necessary, acting as the business owner of all digital experiences crafted for customers.Key Responsibilities1) Lead a customer-centric team to design, implement, and manage all digital experience channels, including APS.com and mobile apps. Responsibilities include developing a digitalization strategy, roadmap, and management plan focused on customer usability, interface design, technical integration, IT coordination, and content creation.2) Develop and manage a digital customer program portfolio aimed at optimizing customer experiences, managing utility expenses, enhancing customer savings, and aligning with relevant regulations. Establish annual goals and operational plans to meet or exceed user experience and participation targets. Utilize customer management systems to analyze inquiries and drive improvements.3) Propose new programs or enhancements to existing ones based on benchmarking, market research, and best practices. Ensure digital strategies are designed and executed to provide an optimal customer experience in compliance with evolving regulations and technologies.4) Lead change management initiatives to enhance internal processes using an agile approach.5) Cultivate and manage relationships with customer solution vendors. Collaborate with the Procurement department to negotiate contracts and agreements to maximize operational performance and shareholder benefits. Monitor compliance and validate vendor performance against program expectations.

Shaping the Future of Luxury Electric MobilityAt Lucid, we are dedicated to revolutionizing the luxury electric vehicle market by crafting vehicles that not only captivate the senses but also enhance the human experience. Our mission is to transcend the conventional boundaries of performance, intelligence, and design. We aspire to lead this new era of luxury electric vehicles by emphasizing exceptional design principles—where every decision is made with consideration for both the individual and the environment. By breaking free from tradition, we empower our customers to redefine their driving experience. Join us and collaborate with some of the brightest minds in the industry. We offer competitive salaries and foster a vibrant community for innovators eager to make a meaningful impact. If you are passionate about building a sustainable future, we want you on our team.We are looking for a Customer Resolutions Manager to act as the primary regional contact for high-stakes, complex customer issues that require executive oversight. This role, situated within the Customer Experience organization, serves as a crucial link between regional operations and headquarters, ensuring that resolutions are delivered in a timely, empathetic manner aligned with our brand values. The Manager will facilitate escalations from social media, executive communications, and mediation requests, providing support to senior leadership while fostering trust and accountability throughout the ownership journey. Our ideal candidate is diplomatic, poised, and highly customer-focused. You thrive in fast-paced regional environments, balancing empathy with policy while managing high-visibility cases. You protect leadership bandwidth and embody our commitment to transparency and excellence. The ideal candidate has experience working with cross-functional teams in dynamic settings and possesses outstanding communication skills. We are looking for a detail-oriented professional who can drive results.

Industrious is hiring a Member Experience Associate for its Phoenix location at 2801 E Camelback Rd (Biltmore). This is a full-time, on-site hospitality role, requiring presence in the office five days a week. Candidates should be able to commute reliably to the location. Commuter benefits are included as part of the compensation package. What you will do Welcome members each morning and prepare the workspace by brewing coffee, setting out breakfast, and keeping shared amenities stocked. Manage inventory and place supply orders for the office. Organize events and create detailed signage to enhance the office environment. Onboard new members by entering their information into multiple systems. Assist members with IT or Wi-Fi issues as needed. Workplace culture The team values collaboration, idea sharing, and celebrating achievements together. Diversity and authentic self-expression shape both the member experience and team culture. Industrious has been recognized by Inc. Magazine as one of America's 500 fastest-growing companies (2020) and is listed among Forbes' Best Startup Employers. For more information, visit www.industriousoffice.com/careers.