Customer Experience Specialist

Are you ready to enhance global connections?If you feel you may not meet every qualification listed below, we still encourage you to apply. No candidate is perfect – we are looking for individuals who excel in certain areas while possessing interest and ability in others.About the Role:We are seeking a proactive Web Experience Manager to take charge of the d…

Join ConnectWise as a User Experience Manager, where you will lead the design and improvement of our user interactions. Your expertise will be vital in enhancing our product usability and ensuring customer satisfaction. Collaborate with cross-functional teams to create intuitive interfaces, conduct user research, and analyze user feedback. Drive innovation in user experience design and advocate for user-centered design principles across the organization.

Nium is a pioneering global infrastructure company that facilitates real-time cross-border payments. Our mission is to create the payment systems of tomorrow, enabling seamless, programmable, and compliant money movement across borders. We empower a diverse range of clients, including banks, fintechs, payroll providers, travel platforms, marketplaces, and global enterprises, to conduct transactions instantly and securely, no matter where they are in the world.With co-headquarters in San Francisco and Singapore, and a presence in 14 markets with team members spread across over 20 countries, we pride ourselves on a collaborative culture rooted in our core values: Keeping It Simple, Making It Better, and Winning Together. The year 2025 marked a significant milestone in our 10-year journey, achieving record revenue, transaction volumes, and EBITDA profitability. We are excited to embark on the next dynamic chapter of our growth story. We believe that the best work occurs in person, which is why we embrace a hybrid work model, requiring three in-office days per week to enhance collaboration, alignment, and innovation.Annually, we process over $50 billion across a vast network encompassing 190+ countries, 100 currencies, and 100 real-time corridors. Our platform facilitates rapid payouts to accounts, wallets, and cards; enables local collections in 35 markets; and supports card issuance in 34 countries, all backed by licenses in over 40 markets.With investments exceeding $300 million to date, Nium invites ambitious innovators to help shape the future of global money movement at scale.Nium powers global money movement for some of the world’s most respected companies, from AI-first unicorns to major Silicon Valley firms and international banks, through our developer-first APIs. Our platform handles billions in transactions monthly, and the developer experience we provide is essential for how our customers build their applications.We are seeking a Staff Product Manager to take charge of our comprehensive developer experience. You will be responsible for overseeing our documentation platform, SDKs, sandbox environments, integration flows, and embedded developer tools, including inline code samples and interactive “Try It Now” features. This high-impact role will significantly influence how the most demanding developers onboard, test, and scale their applications on Nium.

a3c41b8b71eff8c4 is hiring a Senior Product Manager to lead user experience efforts for IT and Enterprise Services Management. This role is based in Bangalore, India and centers on improving how users interact with core service platforms. Role overview The Senior Product Manager will set the vision and strategy for user experience across IT and enterprise service offerings. The position involves shaping product direction to create more effective and intuitive solutions. What you will do Define and communicate the product vision for user experience on IT and enterprise platforms. Collaborate with teams across functions to identify and prioritize product requirements. Apply user research and insights to enhance usability and overall product effectiveness. Guide service development with a focus on delivering strong, user-centered experiences. Collaboration This position works closely with engineering, design, and business teams, ensuring alignment across all stakeholders involved in product development.

Role overview The Workplace Experience Specialist at Zscaler plays a key part in supporting daily operations and employee satisfaction in the Bangalore office. The focus is on maintaining a safe, efficient, and welcoming workplace for everyone on site. Main responsibilities Oversee workplace operations to ensure the office runs smoothly each day. Act as a primary contact for employees regarding workplace services and amenities. Collaborate with teams across Zscaler to implement initiatives that enhance productivity, well-being, and belonging. Offer suggestions to improve the workplace and contribute to a collaborative, inclusive culture. Collaboration This role works closely with multiple departments to deliver a positive employee experience and support ongoing improvements to the office environment.

Join our innovative team at Bosch Group as an AWS Serverless Web Developer. In this role, you will leverage your expertise in serverless technologies to develop and maintain robust web applications. Collaborating with cross-functional teams, you will be instrumental in enhancing our cloud-based solutions.

Join our innovative team at Oleria Security as an App Engineer - Web & Design. In this role, you will be responsible for designing and developing web applications that contribute to our security solutions. We are looking for a passionate engineer who thrives in a collaborative environment and is eager to create secure, user-friendly applications.

Join Bosch Group as an AWS Serverless Web Developer in Bangalore, where you will leverage serverless architectures to build scalable web applications. Collaborate with a dynamic team, utilizing your expertise in AWS technologies to deliver innovative solutions that drive business success.

Role overview Oleria Security is seeking a Design Engineer focused on Web & Marketing for its Bangalore office. This full-time role combines creative design with hands-on technical work to help advance the company’s brand and marketing objectives. Key responsibilities Design visually appealing and user-friendly assets for web and marketing initiatives. Collaborate with teams across the organization to enhance user experience. Develop materials that effectively communicate Oleria Security’s brand message. Offer design ideas and practical solutions that support marketing campaigns. Collaboration This position works with cross-functional groups to make sure marketing materials reach the right audience and align with company-wide goals.

Role overview Zscaler seeks a Lead Principal Web Development Engineer in Bangalore, India. This senior position sets the technical direction for the company’s web platform, with a focus on both performance and user experience. The role requires strong technical expertise and values collaboration across teams. What you will do Design and build improvements that enhance platform performance and usability Collaborate with engineering, product, and design teams on key projects Mentor junior engineers and help define high standards for web development Encourage the adoption of best practices and modern web technologies

Black Duck Software, Inc. helps organizations build secure, high-quality software by reducing risk and improving efficiency. As a leader in application security, Black Duck delivers solutions such as SAST, SCA, and DAST, supporting teams as they find and address vulnerabilities in proprietary code, open source components, and application behavior. With a mix of proven tools, services, and expertise, Black Duck supports security and quality throughout the DevSecOps process and the entire software development lifecycle. Role Overview The Digital Experience Specialist will strengthen and grow our Digital Experience (DX) program in Bangalore. This role centers on customer-focused digital communications, lifecycle automation, documentation, and performance tracking. The position requires hands-on execution and operational ownership to deliver consistent, high-quality customer experiences. Collaboration and Focus This specialist works closely with the Digital Experience, Customer Community, and Education teams to put scalable digital engagement initiatives into action. The role suits someone who enjoys building repeatable systems, managing details, and improving program scalability through strong execution. Key Responsibilities Digital Communications & Automation Source and design content and messaging for customer-facing digital communications Build, QA, launch, and maintain automated customer lifecycle and engagement workflows Set up audience segmentation, logic, and scheduling based on established strategy Manage the DX communications calendar for coordinated, timely delivery Intake and triage ad-hoc communication requests with the DX Program Manager Perform ongoing QA of automated workflows and support incremental improvements Reporting, Documentation & Program Operations Extract, prepare, and validate data on email performance and customer engagement Maintain dashboards and recurring performance reports (such as open rates and click-through rates) Create summaries and visuals to support program insights and visibility Ensure accuracy and usability of DX documentation and internal resource sites

Join Scopely as a Workplace Experience and Facilities Coordinator, where you will play a pivotal role in ensuring a seamless and efficient workplace environment. You will be the driving force behind the operational excellence of our facilities, enhancing employee experiences through effective coordination and management.In this dynamic position, you will collaborate with various teams to facilitate workplace services, manage facilities projects, and foster a welcoming atmosphere that aligns with our company culture.

Role overview Speechify is looking for a Tech Lead to guide the Web Core Product and Chrome Extension team in Bangalore, India. This position oversees a group of developers dedicated to refining features, improving stability, and enhancing the user experience across web and browser extension platforms. What you will do Lead and mentor developers working on the core web product and Chrome Extension Drive efforts to boost product performance and reliability Work with cross-functional teams to deliver new features and enhancements Ensure delivery of high-quality, maintainable code Requirements Strong background in web technologies Experience leading engineering teams Focus on delivering excellent user experiences Dedication to quality and ongoing improvement

Design, build, and implement innovative features and improvements for our web applications.Ensure web applications are compatible across various browsers and devices.Engage in software architecture discussions, design brainstorming sessions, and conduct code reviews.Demonstrate a deep understanding of JavaScript, including its nuances and effective workarounds.Perform unit testing to guarantee code robustness, covering edge cases, usability, and overall reliability.Continuously explore, assess, and integrate new technologies to enhance development efficiency.Take full ownership of UI features from estimation through to collaboration with UX, product, and backend teams.

About the Role: The Principal Engineer position is a strategic role comparable to that of an Engineering Director. Within the Developer Platform organization, you will spearhead the technical strategy for numerous pivotal systems and technical areas that significantly enhance the company's Software Development Lifecycle (SDLC), developer experience, and core engineering productivity. Your work will encompass interactions across multiple complex systems and engineering teams, centering on the comprehensive flow of software delivery, the scalability of Developer Platforms and Infrastructure, and the innovative application of AI to enhance productivity. You will be at the forefront of these critical advancements, ensuring that our platform evolves to support the company's growth objectives. Your primary focus will be on problem identification and resolution. This includes crafting strategies for ambiguous challenges (e.g., 'How do we scale our platform tenfold while minimizing costs?') and pinpointing key issues essential for the future of engineering productivity, proposing strategies for their resolution, such as the strategic integration of AI/ML into core developer workflows.

Be a vital part of empowering our global customers to connect with culture through their passions.Why You'll Love This RoleAs a Learning Experience Specialist, you will be instrumental in fostering team performance and enhancing learning excellence within the Customer Service division.In this position, you will serve as a subject matter expert, trainer, and coach, guiding team members to provide exceptional customer experiences while equipping them with the necessary knowledge and tools for success. You will extend real-time operational support to both front-line and back-line agents while also designing, facilitating, and refining training programs across the Customer Service organization. Collaborating closely with Customer Service leadership, program managers, instructional designers, knowledge managers, and subject matter experts, you will contribute to driving consistency, performance, and continuous improvement throughout the team.This role demands a blend of servant leadership, coaching, operational support, and training development, catering to both new hires and seasoned team members in a dynamic and evolving environment.Key ResponsibilitiesLearning & Training DevelopmentDesign, develop, and maintain training resources and programs across various delivery formats, including facilitator-led training, video, and eLearning.Conduct in-person and virtual training sessions, encompassing onboarding, systems training, change management training, and other learning initiatives.Create and oversee training schedules and learning assignments in the Learning Xchange.Monitor and document training progress, learner engagement, and completion metrics through scorecards and reporting tools.Assess training effectiveness through feedback, assessments, and review cycles, continually enhancing training content and delivery methods.Collaborate with People Development and leadership teams to test, refine, and enhance training resources and programs.Implement and reinforce job aids, quick reference guides (QRGs), and process updates to ensure team alignment on operational changes.Provide ongoing training support and mentorship for both new hires and existing team members.Team Leadership & Operational SupportAct as a Subject Matter Expert (SME) delivering real-time support and guidance to team members, fostering a culture of excellence.

Join RapidAI, a pioneering leader in deep clinical AI, dedicated to enhancing patient care through advanced imaging and streamlined workflows. Our Rapid Enterprise™ Platform is designed to support various disease states across the healthcare spectrum. With a commitment to clinical excellence, we empower healthcare providers to make informed decisions, improving patient outcomes and system efficiency. Our platform is trusted by over 2,500 hospitals across more than 100 countries and is supported by 700+ clinical studies, including pivotal research that influenced national stroke treatment guidelines. As the most clinically validated AI platform in the healthcare sector, RapidAI is at the forefront of medical innovation.

Manager, Product Design Location: Bangalore, IndiaAbout RubrikJoin an industry leader that is shaping the future of artificial intelligence.Rubrik has embarked on an exciting new chapter. Following a highly successful IPO and achieving over $1.3 Billion in ARR, we possess the robust stability of a large enterprise combined with the innovative spirit of a startup. Having excelled in Data Security, we are now focused on our most ambitious endeavor: Securing and Accelerating the World’s AI Transformation.As a Manager, Product Design at Rubrik, you will lead the charge in crafting the next generation of user experiences for enterprise solutions! Our technology stack, which includes AI-driven capabilities and air-gapped immutable backups to combat ransomware, epitomizes cyber resilience. Recognized as a Gartner Magic Quadrant Leader and recipient of the Red Dot and iF Design Awards, we believe that security and protection should be both powerful and user-friendly. Join us in building a safety net for the AI-driven future.About the Team & Role:Our design team is diverse and dynamic, comprising around 60 talented individuals from various backgrounds across the globe. As our company and products expand rapidly, it is vital to scale our product experience and design team effectively with the right talent. Every addition to our team is significant!We are looking for a Manager, Product Design for our Bangalore location. This critical leadership position will not only involve supervising a skilled team of designers but also acting as a strategic partner to Engineering and Product leadership, ensuring Rubrik sets the standard for enterprise design.Sneak peek into our product: https://www.youtube.com/watch?v=F9949Q-_onc&t=9sRed Dot Design AwardiF Design AwardRubrik Design Medium Page

At Reltio®, we are committed to transforming how businesses leverage data to drive success. Our innovative AI-driven data unification and management solutions—including entity resolution, multi-domain master data management (MDM), and advanced data products—convert isolated data from various sources into cohesive, trusted, and interoperable datasets. The Reltio Data Cloud™ ensures data is accessible and actionable when needed, providing data leaders with exceptional business agility. Renowned enterprise brands worldwide depend on our award-winning capabilities to enhance operational efficiency, mitigate risks, and foster growth.Our core values shape our operations. We prioritize a 'Customer First' approach, ensuring our clients' success is at the forefront of our initiatives. By embracing diversity, we affirm that we are 'Better Together' as One Reltio. We promote a culture of knowledge sharing to collaboratively overcome challenges, holding ourselves accountable for our actions and outcomes as we 'Own It'. With a spirit of continuous improvement, we strive for 'Always Better Than Yesterday'. If these values resonate with you, we welcome you to join our dynamic team at Reltio and contribute to our mission of excellence.Reltio has received numerous accolades for our technology, culture, and the quality of our people. Founded on the principle of a distributed workforce, we offer flexible work arrangements that empower our team members to balance their personal and professional lives. If you're eager to work with cutting-edge technology within a collaborative environment focused on enabling digital transformation through interconnected data, we want to hear from you!The RoleWe are in search of a Senior UX Designer who excels at crafting AI-native, agentic experiences.This role transcends traditional UX design; you will function as an Experience Engineer—integrating product vision, UX expertise, and AI-driven prototyping to develop intelligent systems that enhance, automate, and expedite user workflows.What You’ll DoDesign AI-enhanced product experiences, such as copilots, conversational interfaces, and agent-driven workflows.Create holistic user experiences that align user intent with system intelligence and data.Quickly prototype concepts using contemporary AI tools, moving beyond static mockups.Simplify complex AI functionalities into intuitive, user-friendly, and reliable UX.Establish interaction patterns for agentic systems, including multi-step reasoning, automation, and feedback loops.Collaborate closely with Product, Engineering, and AI teams to translate concepts into production.Guide and mentor fellow designers in best practices and innovative approaches.