Customer-Focused Technical Account Manager

Join Mirantis as a Technical Account Manager specializing in OpenStack solutions. In this fully remote role, you will play a pivotal part in ensuring our customers' success by providing expert guidance and support in the deployment and management of OpenStack environments. You will collaborate closely with clients to address their technical needs and drive the adoption of our services.

As a Technical Service Delivery Manager (SDM) at Mirantis, you will be a pivotal figure in our customer success journey, combining technical acumen with relationship management to deliver exceptional support and operational alignment. This hybrid role integrates the expertise of a Level 2 Support Engineer, the relational finesse of a Customer Success Manager, and the ownership mentality of a Technical Lead, overseeing the entire Mirantis platform stack for our enterprise clients. As the primary operational and technical steward for designated accounts, you will adeptly manage escalations, optimize platform operations, and ensure that customers derive maximum value from Mirantis technologies, including Mirantis Kubernetes Engine (MKE), Mirantis Container Runtime (MCR), k0rdent, Lens, and OpenStack.Key Responsibilities:Technical Ownership & Support LeadershipAct as the leading technical authority for customer environments, focusing on Kubernetes, OpenStack, Linux, networking, storage, and security.Provide advanced L2-level troubleshooting and technical insights across compute, control plane, networking, and storage layers.Diagnose intricate failures across OpenStack and Kubernetes components.Guide clients through upgrades, lifecycle management, capacity planning, and architectural best practices.Excellence in Support DeliveryEnsure customer issues are resolved swiftly within defined SLAs to minimize business disruption.Maintain a customer satisfaction score (CSAT) exceeding 95% across assigned accounts.Conduct proactive platform reviews and implement root cause analysis for recurring issues.Escalation ManagementLead critical P1/P0 escalations, war rooms, and cross-functional incident response teams.Communicate clear and timely updates to customers and internal stakeholders throughout the incident resolution process.Mitigate repeat incidents through structured root cause analysis and strategic improvements.Account Health & AdoptionConduct regular platform health evaluations and risk assessments.Drive modernization initiatives and promote the adoption of MKE, MCR, k0rdent, and other Mirantis technologies.Collaborate closely with Customer Success Managers on retention, renewals, and expansion opportunities.

Join Mirantis as a Product Manager focusing on OpenStack in a fully remote capacity. We are looking for a dynamic individual who possesses a strong passion for open-source technologies and the ability to drive product vision and strategy. You will work closely with engineering, marketing, and sales teams to enhance our product offerings and ensure they meet customer needs.As a key player in our Product Management department, you will leverage your expertise to define product requirements, prioritize features, and guide product development. Your insights will be crucial in shaping the future of our OpenStack solutions.

Join Mirantis as a Technical Product Marketer, where you will play a pivotal role in shaping the marketing strategies for our innovative products in the AI space. Your expertise will help bridge the gap between technical knowledge and market needs, ensuring our messaging resonates with both technical and non-technical audiences.In this dynamic role, you will collaborate with cross-functional teams to develop compelling marketing campaigns, create engaging content, and analyze market trends to drive product adoption and customer engagement. Your insights will directly influence product positioning and competitive strategies.

Mirantis is on the lookout for a skilled Sustaining Engineer with a strong background in Golang, Docker, Kubernetes, and public cloud platforms. Join our dedicated Sustaining Engineering team as we enhance and maintain our Containers platform, focusing on technologies such as Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. We value effective communication, problem-solving skills, and a passion for delivering exceptional customer satisfaction through various channels including help content and support tickets. If you enjoy debugging, coding, and collaborating with cross-functional teams to voice customer needs, we want to hear from you! Main ResponsibilitiesAchieve expertise in Mirantis Cloud Native Platform technologies and customer deployment environments.Analyze customer patch requirements, designing and developing feature enhancements in Golang for Mirantis Cloud Platform.Produce top-tier help content and conduct proactive audits of our publicly accessible knowledge management system.Collaborate with product and solution experts to co-create reference architecture documentation.Utilize advanced troubleshooting methods (debugging and diagnosing) to tackle critical, intricate problems across various technology layers.Work closely with product engineering teams to resolve technical issues related to Docker and Kubernetes.Create and maintain customer-specific reproducer environments for internal and external technical teams at Mirantis.Recreate customer issues and compile bug reproducers for product engineering.Investigate and apply code-level fixes, patching, and repackaging for customer testing.Conduct in-depth technical post-mortems on behalf of customers.

Join us at Mirantis as a Growth Account Manager, where you will play a crucial role in transforming enterprise relationships with annual revenues between $50K and $400K into substantial million-dollar partnerships.Your primary responsibility will be to manage a portfolio of long-term customers, many of whom currently interact with Mirantis at a project level. You will elevate these connections by engaging with C-level executives and senior business leaders, fostering strategic relationships that transcend operational discussions.This role is a blend of customer retention, account growth, and guiding clients towards expanding their use of innovative Cloud, AI, and GPU workloads that yield significant business outcomes.Key Responsibilities:Manage and grow a portfolio of enterprise accounts with ARR ranging from $50K to $400K.Craft and implement detailed account plans that articulate the current landscape, future vision, and a measurable path forward.Enhance relationships with executives and C-level decision-makers, moving beyond technical contacts to engage with budget authorities.Identify and chase expansion opportunities across diverse business units, geographical areas, and emerging workload solutions.Collaborate with clients to modernize their legacy systems, seamlessly integrating Mirantis solutions into their cloud, AI, and GPU development frameworks.Deliver quantifiable value from day one by identifying renewal and expansion opportunities within your initial month.Work closely with technical, marketing, and customer success teams to ensure an exceptional customer experience and retention.Provide clear and precise reports on account health, risks, and growth pipeline.Success Metrics:Within 30 Days:Gain in-depth knowledge of your assigned accounts, recognizing key stakeholders, renewal timelines, and expansion potentials.Present individual account plans that outline the current versus future state vision with actionable next steps for executive engagement.Within 90 Days:Initiate active discussions with C-level and senior decision-makers within your top accounts.Within 6 Months:Meet or exceed retention and ARR growth objectives.Successfully transition multiple accounts towards cloud, AI, or GPU workloads, establishing Mirantis as a key strategic partner for innovation.Drive early renewals and identify new business unit entry points, demonstrating measurable pipeline growth.

Role Overview Mirantis is hiring a Project Manager for AI and Cloud Client Delivery. This fully remote role centers on guiding projects that support client goals in artificial intelligence and cloud technology. The position requires balancing innovation with practical delivery, making sure each project meets client expectations for quality and timing. What You Will Do Oversee client delivery projects in AI and cloud domains Coordinate across teams to address complex technical requirements Ensure projects align with client objectives and schedules Support clients through each stage of the delivery process Location This position is fully remote. Mirantis is based in Austin, but candidates may work from any location.

Role overview Mirantis Inc. seeks a Principal Customer Engineer based in Austin. The role blends technical expertise with direct client engagement, supporting organizations as they adopt and operate Mirantis cloud solutions. Success in this position comes from guiding customers to reach their goals while navigating the challenges of cloud technology. What you will do Partner with customers to understand their objectives and support them in achieving results through Mirantis products. Offer technical guidance and actionable advice throughout each phase of the customer’s cloud journey. Work with teams across Mirantis to design and implement solutions tailored to client needs. Lead technical workshops and deliver training sessions that help customers grow their skills and confidence. Requirements Deep knowledge of cloud technologies and experience in customer support roles. Background in working directly with clients in technical environments. Ability to lead workshops and communicate technical concepts clearly. Proven skill in collaborating with cross-functional teams to address complex challenges.

Overview Join our dynamic team at ComplyAdvantage as a Technical Account Manager, where you will serve as the primary technical liaison for our valued customers. Your expertise will ensure that clients effectively leverage our innovative solutions to achieve their business objectives. You will report directly to the Head of Implementation and take ownership of the Technical Relationship with our most significant Enterprise accounts, collaborating closely with Customer Success, Technical Support, Account Executives, Sales Leaders, and Pre-Sales Consultants. In this role, you will directly engage with existing customers, either supporting the account owner or independently managing technical interactions. Your contributions will be vital in achieving renewals, facilitating cross and up-sells, and meeting Tech Support SLAs while maintaining exceptional Customer Satisfaction. Key Responsibilities Work directly with customers to showcase the value of ComplyAdvantage technology and assist with ongoing technical implementations. Collaborate with Customer Success to manage overall Customer Relationships, focusing on key technical stakeholders. Review and manage Support Cases for your customers, tackling complex technical issues to support front-line teams. Oversee communication with internal and external stakeholders regarding ongoing technical challenges and projects. Act as the lead technical liaison between customers and internal teams such as Engineering and Product. Serve as a trusted technical advisor for all customer escalations. Lead Support Governance reviews to report on overall Support activity and SLA compliance. Develop and deliver comprehensive training and demonstrations on ComplyAdvantage’s solutions and products. Work closely with customer development teams on API integrations, implementation verification, due diligence questions, and related technical requirements. Lead project scoping calls to gather technical product requirements and collaborate with the Product team on solutions presentations. Possess in-depth knowledge of our products and capabilities, connecting them effectively to customer business goals. Proactively identify areas for improvement, enhancing customer experiences and technical implementations.

Job Overview:As a Technical Account Manager (TAM) Team Lead at Genetec, you will spearhead a dedicated team of Technical Account Managers responsible for delivering exceptional support to our strategic customers utilizing our advanced platform. In this pivotal role, you will ensure that each TAM acts as the technical account owner for their assigned clientele while being accountable for team performance and customer satisfaction across the board. You will serve as the primary escalation point for complex issues and report directly to senior management.In addition to your leadership responsibilities, you will also directly manage a select number of strategic accounts, applying your expertise as a Technical Account Manager.This position blends team leadership, high-level customer engagement, and a profound technical understanding of enterprise physical security ecosystems. Collaboration with the Dedicated Client Care and Support leadership will be essential as you drive proactive service initiatives, manage escalations effectively, and deliver measurable value to our customers.Your Day at a Glance:Leadership & Team Management:Lead, mentor, and develop your team of TAMs focused on enterprise accounts.Ensure adherence to established standards and processes by all team members.Define, monitor, and enhance team KPIs for continuous improvement.Conduct regular 1:1 sessions, performance evaluations, and development plans while fostering internal mobility.Strategic Customer Ownership:Establish a clear governance model for each account, ensuring TAMs maintain robust customer relationships.Proactively engage in resolving major incidents and escalations while developing action plans to restore trust.SOW Governance & Delivery Excellence:Ensure TAM activities are in line with contractual SOWs regarding scope of services, hours, and deliverables.Set and enforce standards for scope interpretation and communication of exclusions.Collaborate with Sales, Legal, and Professional Services on SOW design for new enterprise agreements and renewals.Incident, SLA & Escalation Management:Own the escalation framework and ensure TAMs consistently apply it during critical incidents.Analyze major incidents with the team and drive corrective actions across Support, Operations, and Engineering.Adoption, Change Management & Value Realization:Ensure TAMs promote feature adoption, optimize workflows, and achieve measurable outcomes.Physical Security & Integration Focus:Guide your team on best practices for integrating Genetec solutions within customer ecosystems.Work closely with Product and Engineering to relay field insights back into product roadmaps and integration priorities.Cross-Functional Collaboration:Partner with dedicated client care and support teams to enhance service delivery.

At Braze, we pride ourselves on having a team that is not only approachable but also exceptionally kind and passionately dedicated. Our culture thrives on igniting this passion by setting ambitious standards, fostering collaborative teamwork, and promoting a harmonious work-life balance. As we navigate rapid global growth, we are committed to enhancing equity and opportunity within our organization and beyond.To thrive in this environment, you must be ready to hold yourself and your colleagues to high standards. Here, you will always find ways to contribute through autonomy, accountability, and a willingness to embrace new perspectives—key elements that drive our ongoing success.Our intrinsic curiosity and eagerness to share diverse interests inject a unique vibrancy into our culture, making it a rewarding place to work.If you are motivated to tackle exciting challenges and possess a proactive approach to change, you will be empowered to make a significant impact with the support of a dedicated and enthusiastic team. If you believe that Braze is the right fit for you, we are excited to meet you!WHAT YOU'LL DOAs a Technical Account Manager, you will take ownership of the ongoing technical relationships throughout the entire lifecycle of customers in your portfolio. This role involves close collaboration with the Customer Success and broader account teams as you serve as a trusted technical advisor. You will define the Braze technology strategy for customers utilizing our premium TAM service, helping them unlock the full potential of the Braze platform.Your primary focus will be to enhance value, retention, and product adoption throughout the customer lifecycle, acting as the technical liaison between Braze and your clients' product and engineering teams. You will be responsible for understanding your customers' needs and proactively spearheading technical initiatives that enable them to achieve their business objectives.Managing a portfolio of named accounts, primarily within the Enterprise and Strategic classifications, you will engage with customers that have complex organizational structures and architectures, presenting unique challenges in geography, scale, and complexity.This is an exceptional opportunity to leverage your expertise as a product and implementation specialist, business analyst, problem solver, and customer success advocate. Your high level of product and technical knowledge will be instrumental in delivering impactful engagements that drive tangible outcomes for our most advanced clients.

DigitalOcean is looking for a Senior Technical Account Manager based in Austin. This position centers on supporting customers as they use DigitalOcean's cloud services, helping them reach their goals and get the most from the platform. Role overview This role serves as a trusted advisor for clients, offering guidance and technical insight throughout their cloud journey. Building strong relationships and understanding each customer's needs are central to your day-to-day work. What you will do Advise customers on best practices and solutions for their cloud infrastructure Provide strategic recommendations to help clients succeed with DigitalOcean's products Communicate clearly with both technical and non-technical stakeholders Foster ongoing relationships to ensure customer satisfaction and long-term success Requirements Strong technical background in cloud services Experience advising clients or managing technical accounts Excellent communication skills across diverse audiences

About TalrooAt Talroo, we take pride in being recognized as a multi-award winning organization. We have consistently earned accolades as one of the Top Workplaces and Best Places to Work in Austin. For the last five years, Inc. 500/5000 has ranked us among the fastest-growing companies in the U.S. Additionally, we have made multiple appearances on the Austin Business Journal's Fast 50 growth awards list. As we continue to grow, we are looking for exceptional talent to help us add to our impressive story.Talroo helps organizations such as Uber, McDonald’s, UPS, The Home Depot, and Target discover and hire their essential workforces. Our innovative data-driven job and hiring event recruiting platform effectively turns the Internet into a giant help-wanted sign. Through our pay-for-performance model, we enable customers to enhance efficiency, minimize waste, and streamline their hiring processes.Unlike traditional recruitment methods, Talroo employs a consumer marketing strategy to deliver job opportunities directly to candidates in their preferred online spaces. Similar to the functions of Google AdSense and Facebook Ad Networks, we pinpoint the candidates that companies are eager to hire.Utilizing an advanced search-and-match algorithm powered by cutting-edge AI technologies, Talroo's deep-learning processes analyze billions of signals daily to evaluate the job seeker-employer relationship in real-time. This leads to significantly improved search results for job seekers and higher quality applicant matches for employers.In addition to delivering exceptional results and service to our customers, our vibrant company culture promotes collaboration, encouragement, transparency, and fun.

Role Overview SecurityScorecard is hiring a Technical Product Manager for a fully remote position based in Austin, TX. This role focuses on guiding product strategy and helping organizations strengthen their security posture. What You Will Do Work with cross-functional teams to develop and maintain product roadmaps Define new features and improvements based on market needs Set priorities for product enhancements This position supports SecurityScorecard’s mission to improve cybersecurity for organizations around the world.

Join DigitalOcean and unleash your potential in a vibrant and innovative environment. Collaborate with a community of exceptional talent dedicated to simplifying scalable cloud solutions. If you possess a growth mindset, thrive in a fast-paced atmosphere, and are driven by the desire to make a significant impact, this is the place for you. We believe in achieving success together while fostering a culture of learning, enjoyment, and meaningful contributions to the innovators of the world.We are in search of a Strategic Technical Account Manager (TAM) who is motivated to drive change, foster authentic relationships with senior stakeholders, and adeptly align infrastructure decisions with overarching business strategies.As a Strategic Technical Account Manager at DigitalOcean, you will be part of a trailblazing team committed to transforming cloud computing and AI.

About SonarSourceAt SonarSource, we are dedicated to enhancing code quality and security, ensuring that issues are addressed before they reach production. Our innovative solutions empower developers to boost their productivity through AI assistance and optimize their workflows. We analyze all code, whether it's authored by your internal team, generated by AI, or sourced from third parties, ensuring that applications are more secure, reliable, and maintainable. With a strong presence in the open-source community, our solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, more than 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile, rely on our expertise.We cultivate a culture of excellence, where our commitment to our products, our users, each other, and the open-source community drives us. We maintain high standards and accountability, fostering positivity, dedication, thoughtfulness, empathy, and passion in our daily operations.Our decision-making is intentional, transparent, and urgent, allowing us to move quickly while being highly effective and operationally efficient. We work as One Team to achieve our collective goals.At Sonar, CODE is not just an acronym; it represents our mindset and operational framework.

At KnowBe4, we are at the forefront of Human Risk Management, serving over 70,000 organizations globally for more than 15 years. Our innovative approach to security, powered by AI since 2016, has established us as a market leader. Our HRM+ solution integrates continuous risk intelligence, cutting-edge technical defenses, and customized training, enabling organizations to cultivate robust security cultures. We empower businesses to comprehend, assess, and mitigate human risk across their workforce, safeguarding against threats like deepfakes and other emerging AI-driven dangers.We are committed to protecting organizations from cyber threats while also promoting a positive environmental impact. We believe that true resilience is collective, necessitating the protection of our people, data, and planet.

Join our dynamic team at humaninterest as a Partner Account Manager in Austin! In this role, you'll be at the forefront of fostering strong relationships with our partners, ensuring their success with our products and services. If you are passionate about creating impactful partnerships and driving mutual growth, we want to hear from you!

Location: Austin (TX)Employment Type: Full-time, In-OfficeDepartment: FinanceSalary: $135k - $155k + equity in the companyAs Steadily continues its impressive growth trajectory, we are seeking an Accounting Manager who will report directly to the Chief Financial Officer. In this pivotal role, you will significantly contribute to our expansion into new markets and product lines. Your insights will be instrumental in informing key leadership decisions, and you will have the chance to make a substantial impact as part of a high-performing team.Key ResponsibilitiesDrive Growth & Innovation: Scale our accounting processes to support our entry into new markets.Act as a Strategic Partner: Offer financial analysis and insights to steer critical business decisions.Manage the Close Process: Oversee journal entries, reconciliations, and variance analysis.Optimize Financial Operations: Support premium accounting, manage accounts receivable, and oversee accounts payable functions.Ensure Compliance & Accuracy: Assist in annual audits and confidently address auditor inquiries.QualificationsBachelor’s degree in Accounting or a related field (CPA designation preferred).Proficient in advanced Excel and data manipulation.Utilizes technology to enhance workflows and improve outcomes; innovative thinker.Ability to manage multiple responsibilities and work independently.5+ years of experience in public accounting or at a mid to late-stage startup.Strong familiarity with month-end closing procedures and accounting standards.In-depth understanding of GAAP and financial statements.Experience in Property & Casualty insurance is a plus.Compensation and BenefitsSalary: $135k - $155k Equity: Stock options in a rapidly growing company.Time Off: 3 weeks of PTO plus 6 federal holidays.Insurance: Comprehensive medical, dental, vision, life, disability, HSA, and FSA plans.