Customer Implementation Specialist

SmithRx is a health-tech company focused on improving the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that aims to lower costs and deliver strong service to clients across the United States. The company values integrity, enthusiasm for challenges, and supporting colleagues, all within a collaborative and mission-driven culture. Role overview The Bilingual Member Support Specialist (Spanish) joins the Member Support Team to help members navigate their pharmacy benefits. This position is based in Lehi, UT or Plano, TX. Fluency in Spanish and experience in a contact center environment are essential. What you will do Handle inbound and outbound calls with members, healthcare providers, and pharmacies in both English and Spanish. Follow up on member questions, resolve issues, document each interaction, and route complex inquiries to the right department. Offer clear educational support to members about their pharmacy benefits. Work toward resolving member concerns on the first call whenever possible. Requirements Fluency in both Spanish and English. Customer service experience in a contact center setting.

Avetta is looking for a Bilingual Supplier Readiness Specialist (French/English) to support B2B clients from the Lehi, Utah office. This role centers on helping suppliers navigate the onboarding process and ensuring they are prepared to meet Avetta’s standards. What you will do Guide suppliers through onboarding, offering clear instructions and timely assistance in both French and English. Respond to supplier inquiries, providing accurate information and practical solutions. Help suppliers understand and meet platform requirements, supporting a smooth transition onto Avetta’s system. Who thrives here Individuals who communicate fluently in French and English. People with strong customer service skills who enjoy building relationships and solving problems. Those who take pride in delivering reliable, thoughtful support to business clients.

About SmithRx SmithRx is a venture-backed health technology company working to improve the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that combines technology, cost-saving tools, and customer service to support hundreds of thousands of members nationwide. Collaboration and a mission-driven approach shape the culture at SmithRx. The company is committed to transforming healthcare in the U.S. and operates by a clear set of values: Do the right thing, even when it’s difficult. See challenges as opportunities. Build connections and support colleagues. Role Overview The Multichannel Member Support Specialist provides customer service to SmithRx members through phone, chat, and email. This role requires managing several member interactions at once and ensuring members receive accurate and helpful support with their pharmacy benefits. Locations Lehi, UT Plano, TX

Avetta is looking for a Bilingual Supplier Success Professional to join the B2B customer support team in Lehi, Utah. This position centers on supporting suppliers in both Spanish and English, helping them navigate account management and resolve questions. Role overview This role focuses on providing clear, helpful assistance to suppliers. The goal is to ensure suppliers have a positive experience and can use Avetta’s solutions effectively. Regular tasks include answering inquiries, guiding users through account processes, and sharing information about available services. Key responsibilities Respond to supplier questions in Spanish and English Assist with managing supplier accounts Promote Avetta’s solutions to improve the supplier experience Requirements Fluency in both Spanish and English Strong communication skills Experience supporting B2B customers is helpful

Join our dynamic team at Pattern Inc. as a Senior Technical Support Specialist, where you'll play a crucial role in ensuring customer satisfaction through effective technical solutions. In this position, you'll leverage your expertise to resolve complex issues, provide exceptional service, and contribute to our mission of delivering top-notch support to our clients.

Become a Key Player in Our Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering unparalleled value that drives success for our clients and partners. We are seeking enthusiastic individuals who are eager to leave their mark in the realms of sales and customer service. Our dynamic and fulfilling work environment presents you with the chance to grow alongside us while making a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail settings. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume situations. Achieving success in this role requires exceptional communication skills, emotional resilience, a comfort level with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Primary Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers at national retail locations.Address inquiries regarding billing, account modifications, plan changes, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Effectively operate in high-traffic retail environments, ensuring focus, professionalism, and service excellence during peak times and escalated situations. Retail Partner AssistanceServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively collaborate with store leadership to address customer concerns, fortifying partnership alignment, and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting and requires standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexible schedule availability, including evenings, weekends, and holidays, is essential based on business needs.Comfort in fast-paced, customer-facing environments with frequent interaction and problem-solving demands is required.Operational ExcellenceManage multiple systems simultaneously while engaging with customers in real time.Thoroughly and accurately document all interactions.Comply with company policies, compliance mandates, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.Maintain inventory and manage stock levels effectively.

Join Entrata as a Background Verification Analyst, where your role will be crucial in ensuring thorough and accurate background checks for our clients. As a Spanish-speaking professional, you will leverage your language skills to communicate effectively with diverse stakeholders and assist in the verification process. Your attention to detail and analytical skills will contribute to upholding our reputation for excellence in service delivery.

Pattern, headquartered in Lehi, Utah, supports brands in growing their ecommerce presence across more than 60 global marketplaces. The company applies advanced technology and machine learning to improve advertising, content management, logistics, fulfillment, pricing, forecasting, and customer service. Pattern's platform is trusted by leading sites such as Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Recognitions include honors from Deloitte, Inc., and Newsweek for growth, leadership, and workplace culture. Role overview The Ecommerce Phone Customer Support Specialist plays a key part in helping customers with questions and order issues by phone and chat. This position works closely with both local and overseas team members to deliver consistent support for a catalog of over 50,000 products across major online marketplaces. The role is based at Pattern's Lehi headquarters and follows a hybrid work schedule, Monday through Friday, 8:00 AM to 4:00 PM. What you will do Assist customers by phone and chat with inquiries or problems related to ecommerce products and orders Collaborate with team members at headquarters and internationally to ensure reliable support Use systems such as Amazon, Zendesk, and Shopify to resolve customer needs Support a broad range of products listed on multiple online marketplaces Position details Full-time, hybrid role based in Lehi, Utah Regular hours: Monday to Friday, 8:00 AM to 4:00 PM Chance to develop expertise in ecommerce and marketplace operations Work alongside a team recognized for innovation and employee experience

Global Elite Careers is looking for a Remote Bilingual Client Services Representative located in Lehi, Utah. This role centers on assisting clients in both English and another language, providing support as they use the company’s services and addressing their questions. Role overview This position involves regular communication with clients, helping them understand available services and guiding them through any issues that arise. Clear, friendly communication in both required languages is essential. What you will do Support clients by answering questions and resolving concerns in English and another language Help clients navigate company services and processes Work as part of a growing team focused on client satisfaction Requirements Fluency in English and at least one additional language Ability to work remotely from Lehi, Utah Strong communication and problem-solving skills

About NetDocuments NetDocuments is a cloud-based content management and productivity platform serving legal professionals. The company focuses on collaboration and continuous improvement, aiming to make every interaction meaningful. Work Environment NetDocuments values career growth and supports employees in an inclusive, diverse setting. Team members are encouraged to share ideas and contribute to shared goals, with backing from both colleagues and leadership. Recruitment Communication All official recruitment messages come from the @netdocuments.com domain. For questions or to verify communication, contact the team at hrgroup@netdocuments.co.

Role overview This fully remote position with Global Elite Careers is based in Lehi, Utah. The focus is on supporting veterans and contributing to the organization's mission: protecting every child, serving all working people, and ensuring no veteran is left behind. Main responsibilities Build connections with fellow veterans using strong interpersonal skills. The work aims to assist veterans and their families, making a direct impact on those who have served. Work location and flexibility The role is entirely remote, allowing work from any location. Set a schedule that fits personal and family needs. This position also offers the potential for a substantial income.

NetDocuments follows a transparent hiring process. Every step involves direct communication, whether by phone, video, or in-person meetings. For questions about the process or to verify communications, contact hrgroup@netdocuments.com. NetDocuments offers a cloud-based content management and productivity platform tailored for legal professionals. The company values collaboration, innovation, and building meaningful connections to drive shared success. Workplace Culture Team members at NetDocuments find space for career growth in a diverse and inclusive setting. Employees are encouraged to share creative ideas and contribute to innovation, with support from a collaborative team and leadership focused on common goals.

Are you passionate about data and dedicated to ensuring partner success? Do you thrive in dynamic environments and possess a keen analytical mindset? Join us at Pattern as an IT Support Technician! Utilize your technical expertise to elevate one of the fastest-growing companies in the U.S. to new heights.At Pattern, we accelerate brands on global e-commerce marketplaces by leveraging cutting-edge technology and artificial intelligence. With access to over 46 trillion data points and advanced machine learning models, we optimize every aspect of e-commerce growth for our clients, including advertising, content management, logistics, pricing strategies, forecasting, and customer service. Major global brands rely on Pattern’s innovative acceleration platform daily to achieve profitable growth across more than 60 marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more about our mission, visit pattern.com or contact us at press@pattern.com.Recognized as one of the fastest-growing tech companies in North America by Deloitte and awarded as one of the best-led companies by Inc., Pattern prioritizes employee experience and has been honored as one of Newsweek’s Global Most Loved Workplaces®.

Avetta is seeking a Billing Specialist to oversee the Client Pay billing program. This role can be based in Dallas, Houston, or Lehi, with a hybrid work schedule (three days in the office and two days remote) for those near an Avetta office. Remote arrangements may be considered for candidates outside these locations. Key Responsibilities Manage the complete Client Pay billing cycle, including data preparation, invoice creation, adjustments, and reconciliation across multiple systems. Act as the subject matter expert for client pay billing logic, ensuring supplier activity calculations and invoicing remain accurate. Prepare and process client pay invoices, verify data, apply contract-based pricing, and confirm all billable activities are captured. Handle billing adjustments such as credits and corrections within Zuora and NetSuite. Lead month-end close tasks, including preparing accrual files for a broad client portfolio. Reconcile billing outputs across systems to confirm revenue accuracy, resolving discrepancies before closing periods. Work with large, complex datasets using tools like Excel, OneStream, Snowflake, Power BI, and Tableau to consolidate results from various sources. Requirements Advanced skills in Excel and experience working with financial systems. Strong analytical skills and a sharp attention to detail. Ability to work independently to identify and resolve discrepancies. Work Location Dallas, Texas Houston, Texas Lehi, Utah Hybrid work applies for those near an office. Remote work may be considered for candidates outside these areas.

Avetta seeks a Supplier Readiness Professional to support B2B customers from the Lehi, Utah office. This role centers on helping suppliers meet industry standards and maintain strong service quality. Role overview In this position, the focus is on guiding suppliers through readiness processes and ensuring they are equipped to deliver at the required level. The work involves regular interaction with suppliers, addressing their questions, and supporting them as they align with industry expectations. What you will do Provide B2B customer support to suppliers Help suppliers understand and meet industry standards Maintain high-quality relationships with supplier contacts Requirements Strong communication skills Experience in customer support or supplier management Proactive approach to problem-solving

Join Slant, an innovative AI Native CRM designed specifically for financial advisors. Our vision is to empower 20 million Americans to secure a prosperous retirement through exceptional financial guidance. As we tackle the shortage of financial advisors in the U.S., we recognize the crucial role that AI-driven solutions play in transforming how advisors connect with their clients.Since our launch in August 2025, Slant has experienced remarkable growth, with over 100 firms migrating to our CRM. We are committed to excellence and strive to create outstanding solutions that truly meet our customers' needs.At Slant, we believe that customer service is paramount. Our Customer Operations Specialists serve as the frontline support for our users, ensuring that each inquiry is met with prompt and effective assistance. Whether it’s guiding clients through data import processes or helping them register for our weekly webinars, we prioritize delivering excellent service.We are seeking passionate Customer Operations Specialists to support our financial advisors in maximizing their use of Slant. Your responsibilities will include:Responding to and guiding customers through their support requests.Collaborating with the Customer Success team on various imports and customer-related tasks.Acting as an advocate for our customers while filtering requests that require escalation to our engineering team.Communicating effectively with both customers and engineers, adapting your language to suit each audience.Gaining expertise in Registered Investment Advisors (RIAs), Required Minimum Distributions (RMDs), compliance, and annual reviews.Working closely with sales and customer success to align on customer expectations and objectives.

Avetta is looking for a Supplier Success Professional to support B2B suppliers from the Lehi, Utah office. This position serves as the first point of contact for suppliers, helping them use the Avetta platform and addressing their questions or concerns. Role overview This role centers on guiding suppliers through the platform, answering inquiries, and making sure each interaction is smooth and productive. Building trust and maintaining strong supplier relationships is a key part of the job. What you will do Respond to supplier questions as their main contact Assist suppliers in navigating the Avetta platform Work to ensure suppliers have a positive experience Foster lasting relationships and trust with each supplier Location This position is based in Lehi, Utah, United States.

Avetta seeks a Team Captain for Customer Support based in Calgary, Alberta or Lehi, Utah. This leadership role focuses on guiding a team to deliver reliable service while fostering a collaborative and supportive workplace. Key Responsibilities Lead and mentor a group of customer support professionals, providing day-to-day direction and encouragement. Promote a positive team culture, ensuring open communication and mutual respect. Oversee customer interactions to help ensure accurate and timely assistance. Apply legal knowledge to resolve customer inquiries and support the team in handling complex issues. Preferred Qualifications Background in customer support leadership, with experience managing or coaching teams. Strong legal knowledge or education, used to inform customer support decisions. This position shapes the customer experience and helps maintain a positive, effective team environment.

Join Entrata as an Invoice Acquisition Specialist, where you will play a crucial role in managing and optimizing our invoicing processes. This position will involve collaborating with various teams to ensure accurate invoice generation and efficient data management. Your attention to detail and analytical skills will help us enhance our financial operations.