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Qualifications
To excel in this role, you should have at least 2 years of experience in Account Management or Implementation. You must demonstrate a results-driven mindset, with a proven ability to achieve objectives even in challenging situations. Strong problem-solving skills, excellent communication abilities, and the capacity to guide customers in maximizing the Weave platform's value are essential. A proactive approach to managing issues and collaborating with teams is also required.
About the job
As a Customer Implementation Specialist at Weave, you will play a pivotal role in guiding our customers through the successful onboarding of the Weave platform. You will be responsible for nurturing relationships with clients, ensuring a seamless implementation experience that sets the stage for their long-term success. With a diverse portfolio of customers at various stages of the implementation journey, your ability to manage priorities and balance both planned and unexpected tasks will be crucial. Your dedication to providing a stellar customer experience is essential in making their transition to Weave smooth and efficient.
About Weave
Weave is a dynamic technology company headquartered in Lehi, UT, committed to enhancing customer interactions through our innovative platform. Our goal is to empower businesses by providing tools that foster meaningful connections. We value collaboration, creativity, and a customer-first mindset, making Weave an exciting place to grow your career while making a positive impact on client success.
🧡📦💙Founded in 2012, EasyPost is a Y Combinator-backed unicorn on a mission to simplify shipping for businesses of all sizes—from startups operating out of garages to Fortune 500 companies. In today's global economy, shipping serves as a critical backbone, yet integrating the technological demands of modern businesses with the traditional complexities of t…
Join Vasion as a Customer Success Operations Manager, where you will be integral in driving our mission to facilitate digital transformation through our innovative and affordable SaaS solutions. At Vasion, we pride ourselves on our flexible work environment that supports over 400 employees globally, including our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah.Role OverviewAs the operational backbone of our Customer Success (CS) organization, you will play a crucial role as an individual contributor within the CS team. You will manage the systems, data, and processes that empower our Customer Success Managers to provide exceptional customer experiences at scale. You will collaborate across various departments including Product Management, Marketing, Sales, Channel, Business Operations, and Enablement to ensure our CS operations are efficient, measurable, and repeatable.Key ResponsibilitiesCS Tooling & Tech StackOversee the administration, configuration, and optimization of our Customer Success platform.Assess, implement, and integrate new tools that enhance team productivity and customer visibility.Act as the internal subject-matter expert for CS technology, offering training and support to the broader team.Collaborate with Business Operations to guarantee seamless data flow across CRM and CS tech stack.Data, Reporting & AnalyticsWork with the Business Intelligence team to create and maintain dashboards and reports that highlight key CS metrics such as NRR, health scores, and engagement trends.Convert data into actionable insights for CS leadership to guide strategy and resource allocation.Establish a robust data governance framework to ensure accuracy and reliability in CS reporting.Conduct ad hoc analyses to understand churn drivers, expansion patterns, and customer behaviors.Collaborate with the GTM Compensation team on plan design and implementation.Customer Onboarding & Playbook DesignDesign, document, and refine scalable onboarding programs and customer journey playbooks.Work with CS Managers to identify gaps in the customer experience and develop operational solutions.Create and maintain a comprehensive CS playbook library that addresses key customer interactions including onboarding, QBRs, escalations, expansions, and renewals.Partner with Enablement or L&D to ensure playbooks are effectively adopted and executed by the team.Provide internal enablement and best practices.Renewals & Churn ForecastingDevelop and maintain a renewals forecasting model to provide leadership with visibility into upcoming renewals and associated risks.Create early-warning systems utilizing health score data, usage signals, and engagement trends to identify at-risk accounts.Support the overall customer success strategy through data-driven insights.
Join Avetta as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their goals and maximize the value of our services. You will lead a dedicated team focused on providing exceptional support and fostering strong relationships with clients. This position is ideal for individuals who thrive in a dynamic environment and are passionate about client satisfaction.
Founded in 2003 by innovative college students, Entrata has established itself as a global leader in revolutionizing online rent payment systems. With a commitment to excellence, our award-winning solutions, including rent payments, insurance, leasing, maintenance, marketing, and communication tools, have transformed property management for owners, managers, and residents alike.With a diverse team of over 2,200 professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata successfully combines the creativity of a startup with the reliability of an established company. Our transparent communication and executive town halls foster a culture of collaboration and innovation. At Entrata, we are not just providing a product; we are enhancing living experiences and striving to create a better world.Are you passionate about driving customer success? If so, we invite you to join our Customer Success team as a Customer Success Manager, where you will play a crucial role in ensuring our customers thrive with the Entrata platform!In this dynamic position, you will build and maintain robust relationships with clients, collaborate with various departments to address customer needs, and ensure client retention. Your ability to manage multiple projects effectively and see them through to completion will be vital to your success.*For Utah residents, this position offers a hybrid work model, requiring in-office attendance three days per week.
Customer Success ManagerRole Overview:Facilitate Onboarding & Activation: Lead new customers through the implementation and setup stages to ensure a swift transition from sales and a rapid time-to-value.Enhance Customer Adoption & Retention: Cultivate strong relationships with key stakeholders, monitor account health, and proactively resolve issues to minimize churn and maximize engagement.Act as a Strategic Partner: Assist customers in leveraging Piston to lower fuel expenses, mitigate fraud, and analyze driver behavior. Provide tailored training and support to align with their business objectives.Spot Growth Opportunities: Identify potential for upselling and cross-selling while collaborating with sales to foster organic account growth.Champion Customer Advocacy: Gather and relay customer feedback to Product and Engineering teams to influence roadmap decisions and enhance the platform.Drive Process Improvement: Contribute to the development of scalable customer success playbooks as the company expands. You'll be involved in hands-on execution while helping to shape future strategies.Lead an International Remote Team: Manage a diverse team across different regions to ensure effective customer success.
Role Overview NetDocuments is hiring a Customer Success Manager focused on Small and Medium Enterprises in Lehi, Utah. This role centers on building and maintaining strong partnerships with clients, helping them reach their business goals using NetDocuments' document management platform. What You Will Do Develop and nurture relationships with SME clients Guide customers through onboarding and training on the platform Provide ongoing support to ensure clients get the most value from NetDocuments' solutions Help clients align the platform with their business objectives
Are you passionate about data and committed to driving partner success? Join Pattern as a Customer Success Manager and help elevate one of the fastest-growing companies in the US! We are looking for an energetic individual who thrives in a data-driven environment and possesses a unique blend of analytical and interpersonal skills.At Pattern, we specialize in accelerating brands on global ecommerce marketplaces through our cutting-edge proprietary technology and AI. With access to over 46 trillion data points, we utilize sophisticated machine learning models to optimize all aspects of ecommerce growth for our clients, including advertising, content management, logistics, pricing, and customer service. Thousands of global brands rely on our ecommerce acceleration platform to achieve profitable revenue growth across 60+ international marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. For more information, visit pattern.com or contact us at press@pattern.com.Recognized as one of North America's fastest-growing tech companies by Deloitte and as one of the best-led companies by Inc., we prioritize employee experience within our business model, earning accolades as one of Newsweek’s Global Most Loved Workplaces®.As a Customer Success Manager, you will play a pivotal role in driving client success and platform adoption. You will serve as a strategic thought leader in advertising, leveraging ongoing product developments to support client objectives while collaborating with team members to manage effective account plans focused on direct response marketing.This is a full-time position based in Lehi, UT, offering a flexible hybrid work schedule.
Join Slant as a Customer Success Manager and be part of our mission to empower financial advisors with AI-driven solutions. Our platform aims to help 20 million Americans retire with the guidance of skilled financial advisors. Slant is revolutionizing the CRM landscape for financial services, delivering exceptional value to our clients with cutting-edge technology and superior customer support.At Slant, we prioritize building meaningful relationships. Whether it's with our clients or our team members, we believe in the power of connection. As a Customer Success Manager, you will play a crucial role in ensuring our customers derive maximum value from our platform, guiding them from onboarding through their ongoing journey with us.Your responsibilities will include onboarding new clients, ensuring their satisfaction and engagement with our CRM, and being a proactive advocate for their needs. This position is critical in maintaining strong relationships between our financial advisors and the Slant platform.
Avetta is looking for a Supplier Success Professional to support B2B suppliers from the Lehi, Utah office. This position serves as the first point of contact for suppliers, helping them use the Avetta platform and addressing their questions or concerns. Role overview This role centers on guiding suppliers through the platform, answering inquiries, and making sure each interaction is smooth and productive. Building trust and maintaining strong supplier relationships is a key part of the job. What you will do Respond to supplier questions as their main contact Assist suppliers in navigating the Avetta platform Work to ensure suppliers have a positive experience Foster lasting relationships and trust with each supplier Location This position is based in Lehi, Utah, United States.
Join our dynamic team at Pattern as a Creator Success Manager. In this pivotal role, you will empower creators to achieve their goals, providing strategic guidance and support. Your expertise in the creator economy will help foster relationships, ensuring our creators thrive in their endeavors. You will work closely with cross-functional teams to enhance the creator experience and drive success.
Avetta is looking for a Bilingual Supplier Success Professional to join the B2B customer support team in Lehi, Utah. This position centers on supporting suppliers in both Spanish and English, helping them navigate account management and resolve questions. Role overview This role focuses on providing clear, helpful assistance to suppliers. The goal is to ensure suppliers have a positive experience and can use Avetta’s solutions effectively. Regular tasks include answering inquiries, guiding users through account processes, and sharing information about available services. Key responsibilities Respond to supplier questions in Spanish and English Assist with managing supplier accounts Promote Avetta’s solutions to improve the supplier experience Requirements Fluency in both Spanish and English Strong communication skills Experience supporting B2B customers is helpful
Join Entrata as a Licensed Insurance Customer Service Representative III, where you will play a vital role in providing exceptional service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that our clients receive the best possible support regarding their insurance needs.
As a Mid-Market Customer Onboarding Project Manager, you will take charge of the complete lifecycle of software and phone system implementation for our mid-market and enterprise clients at Weave. Your expertise will ensure a seamless transition from the sales phase to active operational use by overseeing system installations, coordinating technical resources, and guiding clients through every step of the onboarding process. Serving as both a project manager and a trusted advisor, you will collaborate with IT teams, administrators, and stakeholders to customize solutions that address intricate business challenges, minimizing downtime and expediting the time-to-value for our clients.In addition to overseeing deployment, you will play a pivotal role in positioning customers for long-term success. By aligning implementation strategies with client objectives, promoting best practices, and facilitating smooth adoption, you will empower mid-market and enterprise clients to maximize their investment returns and lay the groundwork for sustainable growth using our platform.This position is hybrid: in-office Monday through Wednesday, with optional work-from-home Thursdays and Fridays.Reports to: Onboarding Manager
As a Customer Implementation Specialist at Weave, you will play a pivotal role in guiding our customers through the successful onboarding of the Weave platform. You will be responsible for nurturing relationships with clients, ensuring a seamless implementation experience that sets the stage for their long-term success. With a diverse portfolio of customers at various stages of the implementation journey, your ability to manage priorities and balance both planned and unexpected tasks will be crucial. Your dedication to providing a stellar customer experience is essential in making their transition to Weave smooth and efficient.
Full-time|$140K/yr - $160K/yr|On-site|Lehi, Utah, United States
NetDocuments follows a transparent hiring process. Every step involves direct communication, whether by phone, video, or in-person meetings. For questions about the process or to verify communications, contact hrgroup@netdocuments.com. NetDocuments offers a cloud-based content management and productivity platform tailored for legal professionals. The company values collaboration, innovation, and building meaningful connections to drive shared success. Workplace Culture Team members at NetDocuments find space for career growth in a diverse and inclusive setting. Employees are encouraged to share creative ideas and contribute to innovation, with support from a collaborative team and leadership focused on common goals.
Join Slant, an innovative AI Native CRM designed specifically for financial advisors. Our vision is to empower 20 million Americans to secure a prosperous retirement through exceptional financial guidance. As we tackle the shortage of financial advisors in the U.S., we recognize the crucial role that AI-driven solutions play in transforming how advisors connect with their clients.Since our launch in August 2025, Slant has experienced remarkable growth, with over 100 firms migrating to our CRM. We are committed to excellence and strive to create outstanding solutions that truly meet our customers' needs.At Slant, we believe that customer service is paramount. Our Customer Operations Specialists serve as the frontline support for our users, ensuring that each inquiry is met with prompt and effective assistance. Whether it’s guiding clients through data import processes or helping them register for our weekly webinars, we prioritize delivering excellent service.We are seeking passionate Customer Operations Specialists to support our financial advisors in maximizing their use of Slant. Your responsibilities will include:Responding to and guiding customers through their support requests.Collaborating with the Customer Success team on various imports and customer-related tasks.Acting as an advocate for our customers while filtering requests that require escalation to our engineering team.Communicating effectively with both customers and engineers, adapting your language to suit each audience.Gaining expertise in Registered Investment Advisors (RIAs), Required Minimum Distributions (RMDs), compliance, and annual reviews.Working closely with sales and customer success to align on customer expectations and objectives.
Join the Domino's team as a Customer Service Representative and become the face of our brand! In this role, you will engage with customers, addressing their inquiries and ensuring a delightful experience with every interaction. Your friendly demeanor and dedication to service will play a crucial part in delivering high-quality customer experiences.
Join our dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will provide exceptional service to our customers, ensuring their experience is as delightful as our pizzas. Your responsibilities will include taking orders, answering customer inquiries, and assisting with any issues that may arise. We value teamwork, enthusiasm, and a commitment to quality service.
Join our dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will be the face of our brand, ensuring that every customer has a delightful experience with us. Your responsibilities will include answering customer inquiries, handling orders, and resolving any issues that may arise. We are looking for enthusiastic individuals who thrive in a fast-paced environment and have a passion for delivering exceptional service.
Join Adobe as a Partner Program ManagerAt Adobe, we are dedicated to revolutionizing the world through digital experiences. We empower everyone—from budding artists to global enterprises—with the tools they need to create and deliver outstanding digital content. Our commitment is to enable individuals to craft stunning images, videos, and applications, transforming the way businesses engage with their customers across all platforms.We are on the lookout for top talent and are committed to fostering an exceptional workplace where respect and equal opportunity are paramount. We believe that innovation can stem from any corner of the organization, and your next big idea could be the one we’re waiting for!The OpportunityThe Adobe Technology Partner Program team is responsible for designing and managing the program that enables strategic Independent Software Vendors (ISVs) and technology firms to deliver distinctive integrated solutions that enhance Adobe Digital Experience solutions for our customers. Our dynamic team is seeking talented individuals who can assist partners in building and promoting integrations that enhance customer experiences.As a Partner Program Manager, your primary responsibility will be to ensure that your assigned partners maximize their engagement with the partner program. You will conduct regular meetings with partners to address inquiries, resolve challenges, and facilitate the delivery of partner program benefits.What You’ll DoFacilitate partner engagement to ensure they are leveraging all available program benefits.Regularly meet with partners to educate them about program advantages and guide them in accessing these benefits.Understand each partner’s business objectives and advocate for their needs within Adobe.Engage with the wider partner ecosystem to enhance the program and provide recommendations for creating a leading partner experience.Support Go-to-Market initiatives with Adobe’s field teams for partners.What You Need to SucceedPrevious experience in partner management, business development, or partner marketing.Exceptional communication skills.Proactive problem-solving abilities and foresight into partner needs.Familiarity with Adobe Digital Experience solutions and the Adobe partner ecosystem is advantageous.Experience with Crossbeam account matching software is a plus.This is a full-time agency position through Magnit at Adobe, where you will be fully integrated into the Adobe partner team and immersed in a globally recognized work environment celebrated for its outstanding employee experience. This role serves as a great opportunity to gain insight into Adobe and position yourself for potential full-time employment with Adobe.
