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Customer Onboarding Manager - DACH Region

PleoBerlin, Madrid, Lisbon
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should possess:Fluency in German and proficiency in English. Experience in customer onboarding or project management. Strong problem-solving skills with a customer-centric approach. Excellent communication and interpersonal abilities. Familiarity with software configuration and technical support.

About the job

Managing expenditures shouldn't be burdensome. At Pleo, we are revolutionizing spend management with innovative solutions that make financial processes effortless, empowering, and highly effective for both finance teams and employees. Our mission is to help businesses 'go beyond' conventional spending methods.

The term 'Pleo' signifies 'more than you’d expect', and adhering to this philosophy has driven our success over the last decade.

As we navigate a crucial phase of our journey, every decision we make significantly influences our 40,000+ customers, our growth, and our collective achievements. We seek individuals who take pride in identifying customer needs, simplifying complex challenges, and respectfully challenging the norm, all while aiming high. With ambitious goals propelling us forward, we acknowledge that we are still learning and evolving, and that’s part of the excitement! Our team of over 850 diverse professionals from more than 100 nationalities is dedicated to shaping the future of business spending together.

About the Role

We are on the lookout for a German-speaking Onboarding Manager to join our Customer Experience (CX) Onboarding Team at Pleo. In this pivotal role, you will oversee the onboarding process, ensuring a smooth transition for our customers. This involves understanding their requirements, configuring our software, providing technical support, and managing the project from inception to completion, all with the goal of making our customers successful and referenceable. You will also play a key role in a project aimed at scaling our onboarding processes to enhance self-service capabilities. If you're passionate about delivering value quickly and continuously improving customer success from the outset, this is the perfect opportunity for you!

Your Team and Reporting Structure

You will report to our CX Onboarding Manager and collaborate closely with teams in Sales, Adoption, and Account Management. Our tight-knit team of 8 is committed to providing an outstanding onboarding experience for our customers. Additionally, you will have opportunities to partner with Product teams to ensure the long-term scalability of our onboarding processes.

Key Responsibilities

As an Onboarding Manager, you will:

  • Identify customer objectives, priorities, systems, and implementation plans.
  • Coordinate project timelines, scope, resources, and integration requirements.
  • Configure Pleo for users to ensure optimal use of the platform.

About Pleo

Pleo is at the forefront of transforming how businesses manage their spending. Our innovative solutions empower teams to take control of their finances with ease and efficiency. Join us in our mission to redefine business spending!

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