Customer Onboarding Manager - Implementation Project Manager

Shift Technology stands at the forefront of innovation in the insurance sector, offering a leading AI platform that transforms underwriting, claims handling, and risk management. Our solutions harness generative, agentic, and predictive AI to enhance operational efficiency and deliver exceptional customer experiences, driving measurable business impact for t…

P-993 Mission As a Senior Data & AI Technical Solutions Engineer, you will play an essential role in assisting our clients with debugging and maintaining stable production data pipelines, AI workflows, and more using the Databricks platform. You will become proficient in several product areas by advising a diverse range of customers and use cases across these technologies. Collaboration with various teams at Databricks is key to delivering an exceptional customer experience, whether working with product engineering teams or technical account managers. Technical Solutions Engineers (TSEs) are recognized for their proven experience in production troubleshooting and optimization, ensuring our customers' workloads operate smoothly and meet their strategic goals using the Databricks platform. Reporting to a TSE manager, you will be part of a renowned global support engineering organization celebrated for its technical expertise and commitment to outstanding customer service. The impact you will have: Serve as the initial contact for customer production challenges, providing analysis, troubleshooting, and resolution for data engineering and AI workloads. Conduct in-depth code-level analysis of customer workloads to resolve issues related to Databricks products, including Spark core internals, Spark SQL, Delta, DLT, and Model Serving. Deliver exceptional customer support—demonstrate knowledge and empathy in communications via email and video, act urgently to find solutions, effectively manage escalations during incidents, and proactively work to prevent future issues for customers. Contribute to making Databricks products easier to use and enhancing the stability of customer production environments by working collaboratively with Engineering and Backline Support teams to identify areas for product enhancements. Develop expertise in deploying systems in Databricks and share your knowledge by contributing to wikis and other technical documentation for internal and external use by customers and partners.

Welcome to Fever! We are the premier technology platform transforming the landscape of culture and live entertainment.Our vision? To make cultural experiences accessible to everyone. Leveraging our innovative technology and data-centric strategies, we are redefining how individuals connect with live entertainment. Each month, our platform engages over 300 million people across more than 40 countries, enabling them to uncover remarkable experiences while simultaneously equipping event creators with the tools they need to innovate and expand their audience.Our achievements? Collaborating with global powerhouses like Netflix, F.C. Barcelona, and Primavera Sound, delivering internationally acclaimed experiences, and enjoying the support of prominent investors around the world! Exciting, right? To fulfill our mission, we seek proactive individuals who are eager to contribute to the evolution of entertainment! Are you ready to join the adventure?Now, let's delve into the specifics of this role and your contributions to Fever's mission.About The Role:You will oversee the entire lifecycle management of significant events, starting from the signing of commercial contracts by the sales and legal teams until the event's final closure.You will serve as the primary liaison among all stakeholders, including event organizers and internal teams.While you will have overall ownership of the process, you will collaborate within a team, ensuring timely execution by managing tasks across various departments.You will communicate product and process needs to our headquarters, collaborating with the product and engineering teams to compile and prioritize requirements.You will create and maintain a comprehensive Q&A resource to equip our user support team with answers to potential user inquiries.

insiderone seeks a Customer Onboarding Manager - Implementation Project Manager based in Sao Paulo, Brazil. The role centers on guiding clients through their initial experience, ensuring onboarding and project implementation run smoothly and meet expectations. Key responsibilities Lead onboarding projects for new clients from kickoff through completion Coordinate with internal teams to align resources and fulfill project requirements Oversee project timelines, tracking progress to keep deliverables on schedule Work directly with customers to understand their needs and respond to questions during onboarding Collaboration This position involves close partnership with multiple teams throughout insiderone. The goal is to deliver consistent, high-quality service at every step of the onboarding journey.

About SAMY SAMY is a global network of independent marketing and communications agencies. The company focuses on research, technology, strategy, creativity, and performance to deliver data-driven solutions that help brands grow. With over 1,000 employees in more than 15 offices across 18 countries, SAMY operates in 55 markets and supports over 100 major clients with comprehensive digital campaigns. Role Overview The Project Manager - Operations will plan, coordinate, and execute digital content and production projects for high-volume regional accounts. This role is based in Sao Paulo, São Paulo, Brazil. The position requires managing project timelines, aligning cross-cultural teams, maintaining client communication, and ensuring high standards throughout each project phase. Main Responsibilities Manage digital content and production projects from start to finish, meeting timelines, deliverables, and quality standards. Coordinate collaboration between regional and cross-functional teams across different markets. Track tasks, priorities, and project status using project management tools such as Jira. Prioritize project requests and streamline operations to support efficient execution, especially when volume is high. Communicate regularly with clients, providing updates and ensuring deliveries align with expectations.

As a Generative AI Content Marketing Strategist at tgs, you will play a pivotal role in harnessing the power of Generative AI to revolutionize our digital content marketing strategies. This position encompasses both external customer-facing initiatives and internal operational processes, ensuring that AI solutions enhance our marketing performance across all digital platforms. You will lead the development and customization of AI-powered tools, driving efficiency and personalization in our marketing efforts.In this dynamic role, you will:Spearhead the integration of Generative AI into our digital marketing processes, fostering innovation and enhancing customer engagement.Oversee the delivery of diverse content solutions, including copywriting, content strategy, planning, and analytics.Design and deploy AI-driven solutions that optimize marketing performance and automate key operations.Collaborate closely with cross-functional teams to ensure a seamless integration of AI technologies within existing systems.Stay abreast of the latest developments in the AI landscape, implementing cutting-edge strategies to address marketing challenges.Provide comprehensive training and support on AI tools and strategies, fostering an innovative culture within the organization.Establish and monitor KPIs to evaluate the impact of AI on our marketing initiatives, ensuring the delivery of measurable value.Lead ongoing training and mentoring initiatives for regional TransPerfect Digital AI champions and support the scalability of external vendor talent pools to align with technological advancements.

*Please submit CVs in English* The Project Manager role at TransPerfect Translations is pivotal, responsible for overseeing projects from inception to completion. You will be the primary point of accountability, ensuring that every project is executed successfully and efficiently.Key Responsibilities:Clarify project instructions before initiating workflows, collaborating with Account Executives to adjust parameters as needed.Guide clients on achieving their project goals, potentially through direct communication.Negotiate rates and deadlines with linguists to enhance profitability and expedite project delivery.Utilize Computer Assisted Translation tools to enhance consistency and profitability.Reference appropriate materials and glossaries to uphold quality and consistency.Promptly communicate any issues or delays to Account Executives and troubleshoot effectively.Collaborate with essential departments like Quality Managers and Desktop Publishing.Conduct Final Eye quality checks and assign Quality Scores before project submission.Deliver completed projects on or ahead of schedule.Invoice projects accurately within 24 hours of completion.Foster relationships with contract linguists globally, providing constructive feedback and addressing performance issues as needed.Resolve client complaints and partner with QA/management to implement systemic improvements.Contribute to training new employees and Account Executives as necessary.Attend industry events and handle complex projects with management approval.

At Coupa, we revolutionize how businesses manage their spending through our cutting-edge community-driven AI and our renowned total spend management platform. Our Coupa AI harnesses insights from trillions of dollars in direct and indirect spending across a vast global network of over 10 million buyers and suppliers. We equip you with the tools to forecast, recommend, and automate more intelligent and profitable business decisions that enhance operational margins.Why Consider a Career with Coupa? Innovative Technology: Join us at Coupa where innovation is at the core of our mission, enabling customers to achieve unparalleled efficiency and visibility in their spending processes. Team-Oriented Environment: We prioritize collaboration and teamwork, fostering a culture built on transparency, openness, and a collective drive for excellence. Global Influence: Be part of a company where your contributions have a significant global impact on our clients, business, and colleagues.Discover more about our culture on the Life at Coupa blog and hear firsthand from our employees about their experiences with us.The Role of an Associate Solution Advisor at Coupa As an Associate Solution Advisor for our Customer Growth team, you will serve as a crucial connector between the Coupa Platform and our existing clients in the US West Coast. Operating from São Paulo and aligning with Pacific Time hours, you will collaborate with our sales teams to identify customer challenges and propose innovative solutions that foster growth. Your communication skills and the power of AI will be instrumental in assisting our clients to optimize their profitability, productivity, and efficiency.

Position OverviewThe Translation Revisions Project Coordinator plays a pivotal role in managing client feedback and orchestrating the revisions workflow for diverse language projects. This position is dedicated to meticulously analyzing post-delivery feedback, ensuring the files are re-delivered in alignment with client expectations, and tracking revision data to bolster quality enhancement initiatives.Key ResponsibilitiesOversee the complete revision workflow from the moment feedback is received until resolution in a dynamic environment.Analyze client feedback and edits on delivered projects to distinguish between objective and stylistic adjustments.Coordinate all phases of the projects with both internal teams and external vendors to guarantee timely delivery of revised content.Document and track all revision cases to identify recurring trends and support quality metrics and reporting.Communicate effectively with sales personnel to clarify client expectations and report on the outcomes of revisions.Provide constructive feedback to linguists while fostering positive working relationships.Collaborate closely with Project Managers to understand the original context and requirements of projects, offering them useful feedback and assistance.Monitor and control project statuses diligently.Manage project budgets and finances effectively.Prepare and maintain comprehensive project documentation.Adhere to all relevant procedures and compliance standards.Essential Skills and QualificationsExceptional written and verbal communication skills in English; proficiency in additional languages is an asset.Bachelor's Degree, preferably in linguistic or translation-related fields.Strong attention to detail.Proven ability to meet tight deadlines.Outstanding problem-solving and analytical abilities.Capability to work independently while executing assigned tasks.Ability to thrive under pressure in a fast-paced setting.Advanced computer skills, particularly in MS Office and Windows environments.Experience in managing translation and localization projects is a significant advantage. To apply, please submit your CV in English.

Greetings! We are Fever, the premier technology platform revolutionizing culture and live entertainment.Our mission? To democratize access to culture and entertainment. With our proprietary, cutting-edge technology and data-driven approach, we’re transforming the way people engage with live events. Each month, our platform inspires over 300 million people across more than 40 countries to discover unforgettable experiences while empowering event creators with our insights and technology, helping them innovate, scale, and enhance their events to connect with new audiences.Our achievements? We’ve collaborated with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, showcased internationally acclaimed experiences, and received backing from several prominent global investors! Impressive, right? To fulfill our mission, we seek ambitious individuals with a proactive mindset eager to help shape the future of entertainment!Ready to join the experience?Position SummaryWe are in search of a Senior Business Development Manager to lead our expansion into innovative cashless solutions. This crucial role emphasizes promoting our advanced cashless payment capabilities through RFID/NFC technology alongside sophisticated access control for music festivals, sports events, and more throughout Brazil. The ideal candidate will be instrumental in establishing strategic partnerships, penetrating new markets, and ensuring that our solutions redefine the attendee experience by providing convenience, security, and efficiency.Why Join Fever?Joining Fever means becoming part of a dynamic, creative, and innovative team dedicated to transforming the event experience. Our cashless technology is set to change how attendees interact with events, offering unmatched convenience and security. At Fever, you will have the unique opportunity to lead the introduction of a groundbreaking solution to the market, significantly impacting the industry. If you’re driven, ambitious, and eager to make a difference in the vibrant world of event technology, we’d love to welcome you aboard.

P-1412 Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. Job Overview: Join our dynamic Platform Support team as a Senior Technical Solutions Engineer with over a decade of experience. In this pivotal role, you will deliver outstanding support for our Databricks Data Intelligence platform, tackling intricate technical challenges and ensuring the flawless operation of our data solutions. As a frontline engineer, you will serve as the key contact for critical issues, collaborating closely with both internal teams and clients to swiftly resolve high-stakes problems and foster platform enhancements. Key Responsibilities: Frontline Support: Act as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex system performance and reliability challenges. Customer Interaction: Engage directly with customers to comprehend their technical issues and requirements, delivering timely, clear, and actionable solutions to uphold high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly, while conducting thorough root cause analyses and developing preventive measures. Collaboration: Partner with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and develop training materials for fellow support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues proactively. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Oversee the deployment of upgrades and patches for the Databricks Data Intelligence platform, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay updated with industry trends and advancements to continually enhance our platform.

Join us at Insider One, where we are redefining marketing and customer engagement through cutting-edge technology and innovation.About Insider OneInsider One stands as the premier platform, unifying the essential tools for marketing and customer engagement teams into one powerful solution, empowering them to maximize their potential and achieve extraordinary results.Our journey began with a modest setup and a visionary goal to create a comprehensive platform that provides access to industry-leading technologies and emerging marketing channels for professionals around the globe. Today, our team of over 1,500 talented individuals from more than 50 nationalities operates across 30 offices, all driven by a commitment to innovation.With AI at the heart of our operations and a robust Customer Data Platform (CDP), Insider One harmonizes data, personalization, and journey orchestration across an extensive range of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated one of the largest funding rounds in our industry, securing a $500M Series E led by General Atlantic. Our impressive roster of investors includes Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we are proud to serve over 2,000 clients, from dynamic startups to renowned Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, and Allianz.Insider One is recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence has earned us accolades from analysts, and we are proud to be the only vendor acknowledged as the #1 leader in all aspects critical to marketing and customer engagement teams. Don't just take our word for it—see for yourself. We consistently outperform our competition and continue to lead the way.

Welcome to Insider One! Let’s dive into what makes this role exciting and how you can contribute to our mission.About UsAt Insider One, we take pride in being the leading platform that empowers marketing and customer engagement teams by unifying all their needs in one innovative space. Our goal? To help you achieve your peak potential and become unstoppable!Our journey started with a vision and has grown into a dynamic team of over 1,500 professionals from more than 50 nationalities, operating in over 30 offices worldwide. With AI integrated at our core, we offer a comprehensive Customer Data Platform (CDP) that consolidates data, personalization, and journey orchestration across a wide range of supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Having recently secured a substantial $500M Series E funding led by General Atlantic, we are backed by prestigious investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Today, we proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, and Allianz.Insider One has also garnered recognition as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is acknowledged by analysts, and we consistently rank as the number one leader in all marketing and customer engagement capabilities. Don't just take our word for it—see for yourself. Join us as we continue to innovate and lead in the industry!

The Generative AI Content Marketing Strategist plays a pivotal role in embedding Generative AI throughout the organization’s digital content marketing efforts. This includes both customer-facing initiatives and internal operational processes. This position spearheads the adoption, development, and customization of AI-driven tools to elevate marketing performance. Leveraging a robust background in digital marketing and Generative AI, the strategist will implement solutions that integrate seamlessly with existing systems, enhancing efficiency across all digital platforms.Key Responsibilities:Lead the integration of Generative AI into digital marketing processes to enhance efficiency and personalization.Deliver innovative content solutions powered by both human expertise and AI, including copywriting, content planning, strategy development, and analytics.Design and implement AI-driven solutions to optimize marketing performance and automate essential operations.Collaborate proactively with cross-functional teams to ensure smooth AI technology integration into current systems.Stay informed on the evolving AI landscape and apply best practices to address marketing challenges.Provide ongoing training and support to teams on AI tools and strategies, cultivating a culture of innovation.Establish and monitor KPIs to evaluate AI's impact on marketing activities, ensuring measurable outcomes.Lead the ongoing training and mentorship of TransPerfect Digital AI champions in the region and ensure external vendor talent pools adapt to scalable solutions.

Capco is a global consulting firm specializing in technology and business solutions within the financial services and energy sectors. With a passion for innovation and creativity, we strive to empower our clients and accelerate their growth. Operating from 40 offices across the Americas, Europe, and Asia-Pacific, we are dedicated to fostering your career development.Key Responsibilities:Design, develop, and enhance applications leveraging foundation models (e.g., LLMs, multimodal models) tailored to specific business requirements.Implement and experiment with generative AI techniques, including but not limited to Retrieval-Augmented Generation (RAG) and prompt engineering.Lead the deployment of intelligent autonomous agents and multi-agent systems capable of complex decision-making, task execution, and interaction with external systems.Utilize and contribute to agentic AI frameworks (e.g., LangChain, AutoGen, Semantic Kernel, Crew AI) to build robust and scalable agents.Develop and integrate Model Context Protocol (MCP) solutions to standardize how AI applications access and utilize external data sources, tools, and real-time information.Oversee the development of full-stack applications that seamlessly integrate generative AI models and agentic systems, ensuring smooth user experiences.Work with front-end technologies (e.g., React, Angular, Vue.js, JavaScript, TypeScript, HTML, CSS) and back-end technologies (e.g., Python with Flask/Django/FastAPI, Node.js, Go).Design and implement scalable RESTful APIs and microservices to expose AI functionalities.Deploy, manage, and optimize AI/ML workloads and full-stack applications on major cloud platforms (AWS, Azure, or GCP).Implement LLMOps/MLOps and DevOps practices for continuous integration, continuous delivery (CI/CD), model deployment, monitoring, and lifecycle management.Stay updated on the latest advancements in generative AI, agentic systems, foundation models, and related fields through ongoing research and experimentation.Collaborate effectively with cross-functional teams, including product managers, data scientists, and research professionals.

As a Solution Architect at Playtech, you will play a pivotal role in designing innovative software solutions that meet the needs of our clients. Your expertise will guide our technical teams in developing robust architectures while ensuring that our products remain at the forefront of the gaming industry.In this dynamic position, you will collaborate with cross-functional teams to define technical requirements, analyze system performance, and oversee the implementation of scalable solutions. Your contributions will directly impact our ability to deliver high-quality products that enhance user experiences and drive business growth.

Join our dynamic AI Squads at Telnyx as a Software Engineer where you'll be at the forefront of innovative technology solutions. You will collaborate with talented professionals to develop cutting-edge AI applications that enhance our services and customer experiences.

This position is a hybrid role requiring 3 days in our São Paulo office. As a Senior Technical Solutions Engineer at Databricks, you will play a crucial role in delivering exceptional technical support for issues related to the Databricks Platform. Your expertise will guide customers through their journey with Databricks, helping them harness the full potential of our unified analytics platform to achieve their strategic objectives. From addressing fundamental technical queries to navigating complex architectural challenges across the expansive Big Data ecosystem, you will be the go-to expert. You will report directly to the Senior Manager of Technical Solutions. Your Impact: Troubleshoot and resolve intricate customer issues associated with the Databricks platform. Offer best practice guidance for custom solutions developed by Databricks clients. Provide actionable recommendations to enhance performance in client-specific environments. Assist in resolving issues related to third-party integrations within the Databricks ecosystem. Collaborate with engineering and escalation teams to ensure customer issues and requests are addressed efficiently. Contribute to the development and upkeep of company documentation and knowledge articles. Act as a strong advocate for customer needs. Advance your knowledge of AWS/Azure and the Databricks platform through continuous learning and training initiatives. Participate in on-call rotations, both during weekends and weekdays. Be a trailblazer in our Databricks São Paulo office. What We Seek: A minimum of 4 years of experience in designing, building, testing, and maintaining applications using Python, Java, or Scala, with a strong emphasis on Python expertise. Proficient experience with SQL-based databases. Solid Linux/Unix administration skills. Hands-on experience with AWS, Azure, or GCP. Exceptional English communication skills, both written and verbal. Experience in a Distributed Big Data Computing environment. A technical degree or equivalent experience.

Before delving into the details of this exciting opportunity, let us share a bit about our organization.About UsAt Insider One, we proudly stand as the leading platform that consolidates all essential marketing and customer engagement tools in one comprehensive solution, empowering teams to unlock their full potential and achieve remarkable results.Our journey began with a simple vision and a handful of desks, aspiring to create an all-in-one platform that democratizes access to pioneering technologies for marketers globally. Today, we are a dynamic team of over 1,500 professionals from more than 50 nationalities, operating in over 30 offices. With artificial intelligence at the heart of our operations and an integrated Customer Data Platform (CDP), Insider One harmonizes data, personalization, and journey orchestration across a diverse range of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured one of the industry's largest funding rounds, a $500M Series E led by General Atlantic. Our esteemed investors include Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we proudly serve over 2,000 customers ranging from emerging startups to prestigious Fortune 500 companies, including industry giants like Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, and Domino's.We are honored to be recognized as one of the few woman-founded and women-led B2B SaaS unicorns globally. Our commitment to excellence has earned us accolades from analysts, making us the only vendor acknowledged as the leading provider in all essential capabilities for marketing and customer engagement teams. Experience our distinction by visiting our reviews and see why we consistently excel in the industry.