Customer Onboarding & Transition Specialist

Jobgether is seeking an Onboarding Specialist based in the UK to help new employees settle in and feel welcome. This position focuses on supporting new hires throughout their introduction to the company, making sure they have the tools and information they need for a strong start. Role overview The Onboarding Specialist guides new team members through each step of the onboarding process. This includes providing resources, answering questions, and helping new hires understand Jobgether’s workplace culture. The aim is to create a positive first impression and a smooth transition for every new colleague. What you will do Coordinate onboarding activities and ensure all steps are completed efficiently Work with different departments to keep onboarding procedures consistent and clear Assist in preparing and updating training materials Engage with new employees to address their concerns and offer support Collaboration This role involves regular communication with teams across the company to keep onboarding practices up to date and effective. By working closely with others, the Onboarding Specialist helps build a supportive environment for every new hire.

About AcousticAcoustic is a forward-thinking software platform that empowers organizations worldwide to optimize their marketing communications. As a rapidly expanding SaaS company, we are dedicated to developing cutting-edge marketing technology that enables businesses to engage customers with personalized, data-driven interactions at scale. Our work culture is diverse, fast-paced, and collaborative, yet remains welcoming and open. We appreciate team members who excel in communication, thrive in cross-functional settings, and relish tackling intricate challenges together.Position OverviewAs an Onboarding Product Specialist, you will play a vital role in guiding customers to fully embrace our MarTech software platform. You will build strong relationships with key stakeholders and orchestrate a structured onboarding experience. Your responsibilities will include collaborating closely with clients to document their goals, facilitating product training, gathering necessary documentation for our Provisioning Specialists to set up their Acoustic account, importing data, and successfully launching the product for their teams.You will oversee a portfolio of onboarding projects that span various industries and regions. Additionally, you will collaborate with various Acoustic teams and integration partners as you navigate clients through their onboarding journeys. Key ResponsibilitiesOnboarding DeliveryInitiate onboarding processes within our Customer Onboarding Team, engaging with partners and familiarizing yourself with the Acoustic methodology.Collaborate with clients to evaluate their objectives and existing business practices, ensuring alignment during onboarding, appropriate account setup, and implementation backing.Monitor task progress against timelines, coordinate with internal personnel, and ensure that all milestones are achieved punctually.Design and present training programs using Microsoft Teams and recorded webinars.Evaluate, monitor, and analyze results to continuously refine onboarding initiatives.Manage the complete project delivery for each onboarding engagement, encompassing planning, risk assessment, and stakeholder communication.Keep precise and current project documentation, including onboarding plans, status updates, and post-onboarding evaluations.Customer ExperienceAim for 100% customer satisfaction throughout the onboarding journey.Serve as the voice of the customer, collaborating with Provisioning, Sales, Product, Services, and Customer Success teams to deliver an unparalleled experience.Establish yourself as a trusted resource and support point within the Customer Onboarding Team.Operational StandardsAdhere to all personnel and security policies.Comply with billable and client utilization targets as set by management.Proactively identify and implement improvements to enhance the onboarding process.

Wordly is searching for an Onboarding Specialist based in the EMEA region to support clients throughout their onboarding journey. This role reports to the Director of Client Success & Support and focuses on building strong client relationships, guiding new customers through implementation, and ensuring they get the most from Wordly’s solutions. Role overview The Onboarding Specialist serves as the primary point of contact for new customers. Responsibilities include answering questions, resolving issues, and coordinating with internal teams to deliver solutions that help clients achieve their goals. Success in this position is measured by customer satisfaction and the strength of the relationships built with clients. What you will do Guide clients through the onboarding process, ensuring a smooth transition and effective use of Wordly’s products. Address customer questions and troubleshoot issues as they arise. Collaborate with internal teams to deliver solutions that meet or exceed client expectations. Act as a strong advocate for customer needs, sharing feedback to inform product and marketing strategies. Who we’re looking for Clear and concise communicator, able to explain technical concepts to non-technical audiences. Interest in languages and accessibility, with a passion for improving user experience. Enthusiasm for events and event technology. Up to date with coaching trends and committed to representing the customer’s voice. Excellent English skills, both written and spoken. Additional languages, especially German, are a plus. High levels of curiosity, initiative, and commitment. Remote work is standard. Candidates can be located anywhere in Europe, with preference for those in the UK. Why join Wordly? Work in a growing startup within a thriving market. Contribute to solutions that impact thousands of users and organizations worldwide. Join a team that values system performance and customer satisfaction. Collaborate with experienced industry professionals focused on performance and usability. Benefit from remote work and a healthy work-life balance.

Remote builds tools for organizations to manage global employment with compliance and simplicity. The platform supports hiring, payroll, and team support for companies of all sizes. Team members work fully remotely across six continents. Automation and AI are central to every role here, reflecting a focus on continuous innovation. Diverse perspectives matter at Remote. The company encourages people from all backgrounds to bring their skills as it develops an HR platform for a worldwide workforce. Future Opportunities Pipeline This is not an active opening. By joining this talent pipeline, candidates can connect with Remote as the company plans future hiring. Those interested only in live roles should check back for open positions. This posting is part of Remote’s Future Opening pipeline for strategic growth in 2025 and beyond. Expressing interest here starts a conversation about your experience and Remote’s mission. The company will keep your information for up to one year and reach out if a suitable opportunity arises. Role overview The Onboarding Operations Specialist - EMEA will support Remote’s mission to make work accessible everywhere. This role contributes to the company’s ongoing growth and helps shape the future of global employment across the EMEA region.

Join Xero, a leading cloud-based accounting platform, as a Small Business Onboarding Specialist. In this pivotal role, you will empower small businesses by guiding them through the onboarding process, ensuring they harness the full potential of our services. You will be the first point of contact for new customers, providing exceptional support and expertise to facilitate a seamless transition.Your role will involve building strong relationships with clients, understanding their needs, and offering tailored solutions that enhance their experience. If you are passionate about helping businesses succeed and have a knack for problem-solving, we want to hear from you!

Join Xero as a Small Business Onboarding Specialist and play a crucial role in helping new customers successfully integrate our accounting software into their businesses. You will be the guiding hand that ensures small business owners understand and utilize our tools effectively, leading them to success.

Join our dynamic team at Flexifai, where we seek a meticulous B2B Client Onboarding Specialist who excels in compliance beyond mere checkbox tasks. If you possess a keen eye for investigative analysis and a deep understanding of high-risk industries, we want you to be part of our innovative team.Your Key ResponsibilitiesBusiness Analysis: Assess client websites, business models, and digital footprints to ensure alignment with stated activities.OSINT & Risk Assessment: Leverage tools such as SimilarWeb, BuiltWith, and ScamAdviser to validate traffic, reputation, and identify potential red flags.Compliance Screening: Perform Sanctions, PEP, and Adverse Media screenings.Document Review: Scrutinize complex corporate structures and legal documents across various jurisdictions (EU, UK, BVI, HK, etc.).High-Risk Management: Execute Enhanced Due Diligence (EDD) for clients in sectors such as Crypto, Gambling, and Forex.Collaboration: Prepare case escalations and partner with cross-functional teams to enhance the onboarding experience.QualificationsExperience: Minimum of 1 year in KYB, AML, or Corporate Onboarding, specifically for legal entities.Domain Knowledge: Strong grasp of AML/CTF fundamentals, FATF standards, and 6AMLD.Jurisdictional Expertise: Knowledge of international corporate documentation.Analytical Mindset: Proficient in identifying risks through a company's digital presence.Languages: Fluent in English at an Upper-Intermediate level or higher.Bonus Points: Familiarity with SumSub/LexisNexis and experience in compliance within high-risk industries.What's in it for You?International Impact: Collaborate with a transparent, professional, and globally-minded team.Complex Cases: Tackle challenging, high-stakes scenarios that demand expertise.Growth Opportunities: Influence internal processes and advance your career within the FinTech/Compliance space.Flexibility: Enjoy a flexible working environment that values work-life balance.

Location: Manchester (Hybrid, up to 2 days working from home) About Street Group Street Group is one of the UK's fastest-growing PropTech companies, focused on improving the property industry for everyone involved in buying, selling, renting, and letting. Through technology, the team supports UK Estate Agencies and aims to raise the standard of property experiences across the country. Role Overview The Graduate Onboarding Specialist guides new clients as they start using Spectre, Street Group’s award-winning instruction generation tool. This role acts as the main point of contact for customers during onboarding, helping them feel confident and enthusiastic about the product. What You Will Do Support new clients through each step of their onboarding journey with Spectre Answer questions and provide clear guidance to ensure a smooth transition Help customers become comfortable and confident in using Street Group’s technology Who Will Succeed Here People who enjoy working independently and taking ownership of their work Those with a natural curiosity and eagerness to learn Individuals who want to make a meaningful difference in a growing company

devfinders is a UK-based cleaning service that continues to grow its presence across the country. As the team expands, the company is seeking a Recruitment & Onboarding Coordinator to help bring new cleaners on board and support the hiring process nationwide. Role overview This position centers on managing recruitment and onboarding activities for cleaner roles throughout the UK. The coordinator will handle sourcing, screening, and guiding candidates through each step of the hiring process. Collaboration with the operations team is essential to ensure staffing needs are met as they arise. Staying organized and responding quickly to shifting demands will be important in this role. Main responsibilities Find and engage candidates for open positions Carry out initial phone screenings and brief interviews Support candidates through onboarding and manage hiring paperwork Keep candidate records and databases accurate and up to date Monitor recruitment activities using Excel and internal systems Handle recruitment emails, schedule interviews, and coordinate calendars with Outlook Work closely with the operations team to understand hiring priorities Provide administrative support throughout the recruitment process Maintain clear communication with candidates and address their questions Compensation and benefits Salary: R7,500 per month 40 days of paid leave annually Fully remote role Opportunities for training and career growth within an international company This position suits detail-oriented and goal-driven individuals who enjoy working in recruitment and supporting the hiring process.

Restaurant Onboarding SpecialistBecome a pivotal part of our mission to revolutionize the way people shop and dine, where innovation, impact, and growth are the driving forces behind everything we do. Our Commercial team is at the heart of Deliveroo’s marketplace—shaping our service to restaurants, grocers, and emerging verticals globally. From forging key partnerships to exploring new revenue avenues and developing data-driven growth strategies, we tackle ambitious challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the right team for you.We are seeking a Restaurant Onboarding Specialist to join our Manchester office. In this role, you will be an essential liaison for our newly onboarded partners during their initial two months on the platform, ensuring they are equipped with the necessary tools, confidence, and strategies to achieve long-term success.Your ResponsibilitiesAs part of the New Partner Experience (NPX) team, you will collaborate cross-functionally with Sales and Account Managers to facilitate a seamless experience for our partners, guiding them through our systems and optimizing their growth from day one.Here’s what a typical day might encompass:Lead Partner Relationships: Serve as the primary point of contact for newly partnered restaurants, ensuring their success and high engagement with the platform.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain consistent order flow.Liaison & Coordination: Act as the conduit between restaurant partners and internal teams, such as the photography team, to guarantee their digital storefront is presented to the highest standard.Build Lasting Trust: Conduct high-quality outbound calls to address partner queries promptly, fostering the trust needed for a successful long-term partnership.Operational Excellence: Manage administrative tasks for each restaurant with accuracy, ensuring they are comfortable with our processes and systems.Qualifications for SuccessEssentialStrong Communication Skills: Exceptional phone demeanor with the poise to lead frequent outbound calls and the empathy to understand partner needs.Target-Oriented Mindset: Demonstrated ability to pursue and achieve challenging targets.

Join Zenoti, a leading provider of an all-in-one cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers businesses by enabling them to efficiently manage online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more—streamlining operations while enhancing customer retention and profitability.With a strong presence in over 50 countries, Zenoti serves more than 30,000 salons, spas, medspas, and fitness studios. Our impressive client list includes renowned brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY.Zenoti has achieved remarkable milestones, including reaching a unicorn valuation of over $1 billion, garnering recognition as a Next Tech Titan by GeekWire, and securing an $80 million investment from TPG. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reflecting our commitment to fostering a supportive and empowering workplace culture. Discover more about us at zenoti.com.We are seeking a dynamic bilingual French–English EU Onboarding Specialist with a background in sales engineering, solutions consulting, or enterprise implementation to help drive our growth in European markets.This role is instrumental within our Implementation team, bridging the gap between pre-sales discussions and seamless onboarding experiences. You will take ownership of delivering tailored solutions while ensuring clients feel confident in their investment in Zenoti.Your responsibilities will include guiding clients through the stages of onboarding, from finalizing deals to going live, and facilitating a smooth transition to support, all while ensuring commercial confidence and operational success.

About Kroo Kroo aims to build the world’s leading social bank. The team believes banking can be a force for good, improving lives and supporting positive change for the planet. Every day, colleagues from technology, customer experience, marketing, legal, and banking backgrounds work together to make this vision real. Role Overview: KYC Onboarding Specialist The KYC Onboarding Specialist will help shape the customer journey at Kroo. Curiosity about customer behavior and a drive to deliver excellent service are essential. This position works closely with cross-functional teams, including product and development, to improve onboarding processes and support the wider organization. What Sets Kroo Apart Strong focus on personal development and skill growth Collaboration with diverse, experienced professionals A culture that values people and teamwork Location Based in Manchester, England, United Kingdom.

Join VidRush, an innovative AI-driven video production platform that revolutionizes video creation by replacing traditional video production teams with coordinated AI agents.Our platform enables creators to turn simple concepts into fully produced, long-form videos—including research, scripting, voiceover, visuals, motion graphics, and rendering—all within an hour. Say goodbye to lengthy timelines and editing frustrations; with VidRush, it's all about intent leading directly to a finished video.We're pioneering a new method of video creation that feels more akin to writing than editing, and we've already gained significant traction among serious creators and media teams.If you are passionate about AI, creator tools, and enjoy building innovative products from the ground up, you will thrive in our dynamic environment.The RoleWe are seeking a dedicated Software Sales Agent (Salaried) who will serve as the primary human connection for many of our customers.Your responsibilities will include:Conducting onboarding and walkthrough callsClearly explaining the product features to new usersAssisting users in selecting the appropriate subscription planResponding to inquiries related to sales (features, use cases, pricing, workflows)Being available for on-demand scheduled calls when users need assistanceThis position is ideal for someone who is inherently helpful, clear in communication, and organized—capable of selling through education.What You’ll DoLead onboarding sessions for new customers to ensure swift setupPresent product demonstrations and address pre-sales queriesGuide users on maximizing their results with the toolManage inbound leads who request scheduled callsDirect users to the best plan based on their objectives and usage patternsFollow up with users encountering difficulties or failing to activateDocument recurring issues/questions and collaborate with the team to enhance onboarding and product featuresTrack call outcomes and feedback to improve conversion rates and user retentionWhat We’re Looking ForWe are looking for candidates who are:Most ImportantProficient in spoken English with excellent communication skillsCustomer-centric with a passion for helping othersOrganized and detail-orientedAble to effectively explain complex concepts in a simple manner

Overview The Significance of this Role As an EU Onboarding Consultant at Wheelhouse, you will play a vital role in our mission to be the leading experts in Revenue Management. Your deep understanding of revenue strategies will empower clients to successfully adopt the Wheelhouse platform. You will collaborate with clients to formulate and implement effective revenue strategies, ensuring they are well-equipped to navigate the platform post-onboarding. Acting as the main point of contact, you will build trust with our clients by showcasing our expertise and dedication to their success. Your creative problem-solving skills will be essential in addressing any challenges related to pricing, configuration, or technology integration. You will work closely with the Account Management, Customer Success, and Sales teams, serving as the face of Wheelhouse's knowledge and providing educational resources on Revenue Management and the Wheelhouse platform.

Join Our Team as an Onboarding and Vetting Officer!At Methods, we are looking for a dedicated Onboarding and Vetting Officer to enhance our Group Compliance and Security Team. This permanent role is based in our London office, with opportunities for remote work.Since our inception in 1990, Methods has been a key partner to various central government departments and agencies, driving transformation in the UK public sector. Our commitment is to protect public services and leverage digital innovation to ensure they meet the needs of our citizens.We pride ourselves on our human-centered approach, distinguishing ourselves from other consultancies and software houses. Our focus is not solely on profit; we prioritize our clients and their needs, creating a collaborative and enjoyable work environment.If you have a passion for facilitating smooth onboarding processes and possess the necessary skills to manage security vetting effectively, we would love to hear from you!

Join Legal & General as an Onboarding Calculations Consultant, where you will play a pivotal role in ensuring seamless transitions for our clients. As part of the CS - Transitions and OST team, you will utilize your analytical skills to support onboarding processes, providing crucial calculations that facilitate efficient client onboarding and satisfaction.

Who We Are Defines What We Do.At Deel, we are revolutionizing the landscape of payroll and HR management for global teams. Our mission is to empower individuals, teams, and businesses by unlocking global opportunities. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management into an all-in-one solution tailored for today’s world of work. With our AI-driven tools and proprietary payroll infrastructure, we support diverse worker types across more than 150 countries, helping businesses scale efficiently, rapidly, and in full compliance.As one of the largest distributed teams globally, our workforce of 7,000 spans over 100 countries and speaks 74 languages, fostering a vibrant and connected culture that promotes continuous learning and innovation for our clients.Why Join Us and Contribute to Our Success?Deel is not just the fastest-growing SaaS company in history; we are reshaping the way global talent interacts with leading companies, dismantling barriers that have historically hindered hiring and career growth. We are building the foundational infrastructure for the future of work, driving a more inclusive and diverse global economy. In 2024 alone, we disbursed $11.2 billion to workers in nearly 100 currencies and provided essential healthcare and benefits to employees in 109 countries, ensuring that everyone is compensated and protected, regardless of their location.Our achievements and customer satisfaction speak volumes—recognized among CNBC's Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500, while consistently maintaining a 4.83 average rating from 15,000 reviews on platforms like G2, Trustpilot, Capterra, Apple, and Google.Joining Deel will serve as a significant accelerator for your career. Positioned at the forefront of the global work revolution, you will tackle complex challenges impacting millions of working lives. With our strong momentum—backed by a $17.3 billion valuation and over $1 billion in Annual Recurring Revenue (ARR) achieved in just over five years—you'll make a meaningful impact while developing expertise that positions you as a leader in the evolution of global work.Key ResponsibilitiesLead hands-on initiatives within a pivotal product framework at Deel.Engage in tactical efforts alongside your team for bug fixes and issue resolution.Cultivate and maintain robust relationships with stakeholders and partners across the Deel product platform and non-technical teams.Develop industry-leading solutions that enhance user experience and operational efficiency.

Join 1Password as we experience unprecedented growth! With over $400 million in Annual Recurring Revenue (ARR), we continue to gain momentum, proudly recognized on the Forbes Cloud 100 for four consecutive years, and collaborating with prestigious partners including Oracle Red Bull Racing and the Utah Mammoth.About 1PasswordAt 1Password, we are dedicated to establishing a secure and efficient digital future. Our mission is to enhance employee productivity while maintaining security, ensuring that every identity is verified, every application login is protected, and every device is reliable. We have led the market with our premier enterprise password manager and introduced Extended Access Management, a groundbreaking cybersecurity category tailored for the modern workforce and AI agents. Trusted by over 180,000 organizations, from Fortune 100 giants to the most innovative AI firms, 1Password is revered in the cybersecurity space for our human-centric approach to product strategy and user experience.We are looking for passionate individuals eager to contribute to the digital safety of millions. If you thrive in a dynamic environment, enjoy tackling complex challenges, and want to be part of a team of curious and driven professionals, we invite you to join us in shaping a more secure and streamlined digital future.As the Director of Implementations and Onboarding for EMEA, you will lead our Implementation and Onboarding team in the region, focusing on understanding customer relationships and desired outcomes established during the sales process. You will create strategic launch plans for successful deployments and empower our customers to leverage 1Password effectively.In this role, you will mentor and guide team members in EMEA to meet individual and collective objectives, prioritizing deployment rates, time to value, implementation completion rates, and overall execution quality. You will also oversee the strategic direction and operational effectiveness of the function within EMEA, collaborating closely with the Rest of the World (RoW) leadership team to ensure alignment across regions.Success in this position requires adaptability, curiosity, clear communication, strong strategic execution, and a commitment to building and managing a high-performing team.This is a fully remote opportunity based in the UK.

We are looking for a dedicated and dynamic Senior Officer Onboarding to join our team on a Fixed Term Contract. This role is essential in ensuring that new employees have a smooth transition into their roles within our organization. You will play a pivotal role in creating a welcoming environment for new hires and facilitating their onboarding journey.