Customer Operations Manager

Company OverviewDVI Solutions has been at the forefront of audio-visual integration since 2002, empowering organizations to enhance communication and collaboration, whether among colleagues in the same office or with partners globally. With a robust presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia, and Indonesia, we serve a diverse clientele that includes corporations, government agencies, educational institutions, retail outlets, and hospitality businesses. Role SummaryThe Project Operations Manager plays a pivotal role in managing the complete operational delivery of Workplace Technology Solutions projects. This position ensures projects are executed on schedule, within budget, and adhere to quality standards, while also maintaining high levels of customer satisfaction. The role serves as a crucial link between sales, engineering, procurement, and service teams to facilitate the smooth implementation of AV, UC, smart workplace, and digital collaboration solutions. Key ResponsibilitiesProject Operations OversightManage the entire project lifecycle from handover (post-sales) to final commissioning and client approval.Ensure timely project delivery while adhering to scope and budget constraints.Create and maintain detailed project schedules, resource plans, and risk management registers.Track operational KPIs to ensure project profitability.Cross-Department CollaborationWork closely with Sales, Engineering, Procurement, Logistics, and Installation teams.Facilitate smooth project transitions from pre-sales to execution phases.Identify and resolve operational challenges and escalate issues as needed.Financial ManagementOversee project costs, maintain margin and budget compliance.Approve purchase requisitions and assess vendor performance.Document and manage change orders and variation requests.Vendor and Partner RelationsManage relationships with subcontractors, system integrators, and technology partners.Ensure adherence to service level agreements (SLAs) and contractual obligations.Conduct performance assessments for key vendors.Quality Assurance & ComplianceEnsure compliance with workplace technology standards and safety regulations.Implement and oversee quality assurance processes.Initiate continuous improvement programs.Client and Stakeholder EngagementAct as the primary operational liaison for key enterprise clients.Conduct project reviews and provide status updates.Manage client expectations to achieve high customer satisfaction scores. Workplace Technology Solutions May IncludeAudio-Visual (AV) SystemsUnified Communications (e.g., Microsoft Teams Rooms, Zoom Rooms)Smart Office & IoT Integration

We are seeking a dedicated and experienced Project Manager to join our dynamic team at Veolia Environnement S.A. located in Kowloon Bay. In this pivotal role, you will be responsible for overseeing a variety of projects within our Operations & Maintenance department. You will ensure that projects are completed on time, within budget, and to the highest quality standards.The ideal candidate will possess exceptional leadership skills, a strong background in project management, and the ability to adapt to changing environments. Your expertise will directly contribute to our mission of providing innovative environmental solutions.

As a Senior Solutions & Implementation Manager at Payoneer, you will play a crucial role in driving the successful implementation of our innovative financial solutions. You will lead cross-functional teams, ensuring that our clients receive tailored solutions that meet their unique needs. Your expertise in project management and strategic planning will be essential as you coordinate efforts across departments and collaborate closely with clients to maximize their experience with our products.

Join Interactive Brokers Group as a Senior Project Manager / Program Manager, where you will play a pivotal role in driving our innovative projects forward. We seek a dynamic leader with a robust background in financial markets, team management prowess, and a proven track record in creating and executing successful work plans. You will engage with various teams, championing efficient solutions while regularly presenting updates to management to foster our commitment to excellence and innovation.

Job OverviewAs the Recruitment Operations Manager, your primary responsibility will be to oversee the daily operational functions of the recruitment process, while efficiently managing your workload. You will play a key role in coaching and supporting your team, collaborating closely with stakeholders and leadership. This position entails providing guidance and support to a talent acquisition team to achieve deliverables, objectives, and key performance indicators.Reporting directly to the Head of Recruitment Operations, you will be instrumental in implementing best practices across recruitment operations, embodying the Allegis Global Solutions brand in every interaction.Your key responsibilities include:Articulating the recruitment process and its benefits to key stakeholders, including updates on process changes, new initiatives, and additional service offerings.Analyzing recruitment trends and results to inform future recruitment strategies, enhance compliance, and mitigate risks.Managing your own requisition load while continuously adding value to your area of responsibility and the overall account.Ensuring recruitment services are delivered in alignment with the ‘AGS Way’, facilitating smooth collaboration between onsite and offshore resources.Overseeing and participating in annual onsite and offsite internship and cohort recruitment activities.Ensuring the team is well-informed about the contractual recruitment delivery process, including in-scope activities, service level agreements (SLAs), mandatory recruitment stages, and team responsibilities.Maintaining relationships with assigned third-party service providers.Monitoring service delivery against contractual terms and managing out-of-scope service requests.Recruiting, onboarding, and training new team members as necessary.Collaborating with AGS subject matter experts to prepare and present regular and ad hoc business review reports.Assisting with periodic invoicing activities.Regularly reviewing individual team members' professional development to support potential growth opportunities.Acting as the primary point of escalation for key stakeholders during critical needs and taking ownership of the quality of the overall recruitment service delivery.

Allegis Global Solutions seeks a Recruitment Operations Manager to join the team in Hong Kong. This role shapes daily recruitment activities, aiming to make processes more efficient and improve experiences for both candidates and internal teams. Key Responsibilities Lead and support the recruitment operations team, setting priorities and expectations. Find and implement ways to improve processes, increasing efficiency and consistency in recruitment tasks. Collaborate with stakeholders to ensure recruitment operations match business goals. Promote solutions that benefit recruiter workflows and enhance the candidate journey. Requirements Background in managing or supporting recruitment operations or talent acquisition teams. Demonstrated skill in streamlining processes and introducing practical improvements. Ability to work well with colleagues across different functions and seniority levels. Commitment to operational excellence and ongoing improvement.

Founded in 2004, OLIVER is the pioneering specialist in crafting, establishing, and managing tailored in-house agencies and marketing ecosystems for brands. We collaborate with over 300 clients across more than 40 countries, continuously expanding our reach. Our distinctive model fosters creativity and operational efficiency, enabling us to provide customized solutions that deeply engage audiences.As part of The Brandtech Group, we are at the forefront of harnessing advanced AI technology to transform our creative processes and deliver exceptional work. Our AI solutions enhance productivity, ignite creativity, and facilitate insightful decision-making, empowering our teams to achieve innovative and impactful outcomes.Role: Director of Marketing Technology & Gen-AI Solutions (APAC)Location: Hong KongAbout the role:OLIVER aims to become the premier generative AI marketing agency in APAC, and we are seeking a top-tier leader to drive this vision. In response to a significant shift from our clients towards sophisticated, AI-driven marketing transformations, you will step into the role of Director of Marketing Technology & Gen-AI Solutions. Your mission will be to strategically reshape how we consult, design, and deliver services to our clients. You will serve as a trusted advisor to senior marketing executives—evaluating technology stacks, identifying AI opportunities, and guiding the adoption of transformative technologies that yield measurable ROI across creative, media, and strategic operations for our clients.

Join Our Team as an Assistant Project Manager / Project Manager:At Colliers, we are seeking a dedicated professional who will play a crucial role in the successful delivery and execution of various projects. As part of our dynamic team, you will:Assist in managing the execution of assigned projects from inception to completion.Engage with owners, clients, landlords, developers, consultants, contractors, vendors, and other service providers to ensure seamless communication and collaboration.Support the design management process throughout all phases, from concept development to construction documentation.Prepare accurate cost estimations, oversee the tendering process, and handle contract administration effectively.Facilitate procurement activities and manage contracts and services on behalf of our clients.Oversee on-site construction activities and coordinate with various trades to ensure compliance with project specifications.Develop and maintain detailed project schedules to track progress and timelines.Identify, monitor, and mitigate project risks, ensuring timely resolution of issues.Ensure successful project close-out and handover to clients.Assist in financial monitoring of projects, including invoice tracking and payment collection.Perform additional tasks as directed by the Project Director or Team Head.

About UsWing is on the lookout for top-tier talent to join our innovative team at M32 AI, supported by leading Silicon Valley venture capitalists, with a vision to create intelligent AI solutions tailored for small and medium-sized businesses worldwide.If you thrive on challenges and are eager to leave a lasting impact in a dynamic role, your next opportunity is right here.We are in search of a Senior Product Manager to collaborate closely with our Chief Product Officer, driving the development of groundbreaking AI products from inception to launch within an agile startup atmosphere. This position combines product management, operational execution, and strategic guidance for our founding team, focusing on swift iterations and scalable systems. While this role demands intensity, it offers the unique chance to work alongside leadership and influence significant change.

Join Turner Townsend as a Project Manager/Senior Project Manager specializing in Data Center projects. In this pivotal role, you will lead complex projects, ensuring they are delivered on time and within budget while meeting the highest standards of quality. Your expertise will drive project success, from initial planning through to execution and completion.

Role Overview Vita Green Health Products Company Limited is hiring a Project Manager to guide Project Excellence initiatives at the Tai Po Industrial Estate in Tai Po, Hong Kong. This position focuses on planning, executing, and delivering projects that support the company’s strategic goals. Meeting deadlines and managing budgets are central to the role. What You Will Do Lead project planning, execution, and delivery from start to finish Align project outcomes with company objectives Work closely with teams across different functions Manage resources to keep projects on track Apply project management methodologies to support successful outcomes Communicate project goals, progress, and results clearly to all stakeholders Encourage collaboration and maintain a cooperative team environment Location This role is based at Tai Po Industrial Estate, Tai Po, Hong Kong.

Role Overview Veolia Environnement SA is hiring an Assistant Project Manager in Kowloon. This position supports project planning, execution, and monitoring activities. The Assistant Project Manager works alongside project managers to help keep projects on schedule and within budget, while upholding quality standards.

About Us:At Lirvana Labs, we are a trailblazing start-up from Silicon Valley, committed to expanding our global presence with our inaugural international location in Hong Kong. Our mission is to transform the education landscape through our innovative generative AI education platform. We are currently in search of a dynamic and versatile Operations Manager to bolster our expanding team in Hong Kong.Position Overview:In this pivotal role, you will significantly contribute to fostering a productive and positive workplace culture, empowering our team to focus on delivering groundbreaking solutions in the realm of educational technology.

Join Zealgroup as a highly skilled Technical Project Manager, where you will spearhead cross-departmental collaboration and drive pivotal digital transformation initiatives. This role demands a unique blend of exceptional project management skills paired with a robust understanding of IT consulting. As an integral part of our team, you will align diverse functional teams, deliver outstanding technical projects, and accelerate our journey towards digital transformation.Key ResponsibilitiesOversee comprehensive technical project delivery, encompassing planning, execution, monitoring, and closure, ensuring timely completion, budget adherence, and alignment with business objectives.Act as the central liaison among cross-functional teams (IT, business, product, operations, and external partners), fostering effective communication, resolving conflicts, and ensuring all stakeholders are aligned on project goals and priorities.Champion digital transformation initiatives by collaborating with business and IT teams to identify digital opportunities, define project roadmaps, and advocate for the adoption of innovative technologies and processes to enhance operational efficiency and business agility.Craft and uphold detailed project plans, monitor progress, proactively identify risks and issues, and implement effective mitigation strategies to ensure project success.Clearly communicate project status, milestones, risks, and outcomes to senior management and relevant stakeholders, fluently in both English and Mandarin.Encourage a collaborative team environment, guiding team members to fulfill their roles while ensuring efficient knowledge sharing across departments.Adapt to evolving business needs and project requirements, demonstrating a strong capacity to navigate uncertainty and make timely, data-driven decisions to keep projects on course.

Join our dynamic team at Veolia Environnement SA as an Assistant Project Manager. In this pivotal role, you will support the planning, execution, and closing of projects, ensuring they are completed on time, within scope, and within budget. You will collaborate with various stakeholders, manage project timelines, and assist in resource allocation while maintaining high standards of quality and safety.

Role Overview Turner Townsend is hiring an Assistant Project Manager in Hong Kong. This position supports the management of multiple projects, focusing on timely delivery, budget adherence, and quality standards. What You Will Do Assist with project coordination and scheduling Work closely with project teams and stakeholders Help monitor progress to keep projects on track Support efforts to maintain quality and meet project objectives Collaboration This role involves frequent collaboration with colleagues and stakeholders to streamline processes and ensure effective project delivery.

As a Legal Project Manager at Clifford Chance, you will play a pivotal role in the efficient delivery of significant legal matters. Collaborating closely with the File Partner and Managing Associate, you will leverage resources from the Legal Support Centre (LSC) and other business professionals to manage the complete matter lifecycle, from pricing and initiation to post-closing activities. Your primary focus will be on ensuring that all matters align with client expectations, are delivered on time, and remain within budget.Your responsibilities will include:Preparing proposals for scope, resources, and budgets in consultation with clients and team members, while tracking progress and addressing variances.Coordinating with File Partners and Managing Associates to ensure adequate resources are allocated for matters based on anticipated activity and team availability.Facilitating kick-off meetings and ensuring teams are informed about client expectations and any updates.Maintaining effective communication channels and resources, including team distribution lists and data rooms.Establishing and maintaining any necessary information barriers and insider lists.Acting as the liaison for matter-specific personnel, external counsel, and service providers.Creating matter timelines to monitor milestones and dependencies, providing status updates to stakeholders.Identifying potential risks and issues, proposing solutions, and coordinating actions to address them.Assisting with billing processes and providing necessary updates for clients.Coordinating post-closing matter reviews.

Key ResponsibilitiesSteer the entire lifecycle of diverse real estate projects, crafting and overseeing comprehensive project schedules, budgeting, and risk management strategies.Serve as the primary senior contact for clients, delivering strategic insights and nurturing robust, long-lasting relationships.Coordinate effectively with a variety of stakeholders, including landlords, developers, contractors, vendors, and internal teams.Manage the design process from initial concept through to detailed construction documentation and execution.Lead the tendering process, assess bids, and assist in contract negotiations and administration.Provide expert advice on procurement strategies and oversee service contracts on behalf of clients.Supervise on-site construction activities, ensuring adherence to design, safety, and quality standards.Facilitate timely project close-out, encompassing documentation, handover, and post-completion evaluations.Assist the Project Director in mentoring junior team members and contributing to business development efforts.

Lalamove is seeking a Senior Driver Operations Manager based in Hong Kong SAR. This position leads the driver operations function, with a focus on operational efficiency and enhancing the overall driver experience. Close collaboration with other teams is essential to keep daily services running smoothly and to identify areas for improvement. Key Responsibilities Oversee the recruitment, onboarding, and training of drivers Track and improve driver performance using established metrics Introduce and manage new technologies to simplify driver-related workflows Analyze operational data to guide business decisions Work with cross-functional teams to refine and optimize service delivery What Success Looks Like Strong organizational skills and a strategic mindset are important in this role. The ability to interpret data and adjust processes will help create a better experience for drivers and support business goals.