Customer Operations Manager

Allegis Global Solutions seeks a Recruitment Operations Manager to join the team in Hong Kong. This role shapes daily recruitment activities, aiming to make processes more efficient and improve experiences for both candidates and internal teams. Key Responsibilities Lead and support the recruitment operations team, setting priorities and expectations. Find a…

Job OverviewAs the Recruitment Operations Manager, your primary responsibility will be to oversee the daily operational functions of the recruitment process, while efficiently managing your workload. You will play a key role in coaching and supporting your team, collaborating closely with stakeholders and leadership. This position entails providing guidance and support to a talent acquisition team to achieve deliverables, objectives, and key performance indicators.Reporting directly to the Head of Recruitment Operations, you will be instrumental in implementing best practices across recruitment operations, embodying the Allegis Global Solutions brand in every interaction.Your key responsibilities include:Articulating the recruitment process and its benefits to key stakeholders, including updates on process changes, new initiatives, and additional service offerings.Analyzing recruitment trends and results to inform future recruitment strategies, enhance compliance, and mitigate risks.Managing your own requisition load while continuously adding value to your area of responsibility and the overall account.Ensuring recruitment services are delivered in alignment with the ‘AGS Way’, facilitating smooth collaboration between onsite and offshore resources.Overseeing and participating in annual onsite and offsite internship and cohort recruitment activities.Ensuring the team is well-informed about the contractual recruitment delivery process, including in-scope activities, service level agreements (SLAs), mandatory recruitment stages, and team responsibilities.Maintaining relationships with assigned third-party service providers.Monitoring service delivery against contractual terms and managing out-of-scope service requests.Recruiting, onboarding, and training new team members as necessary.Collaborating with AGS subject matter experts to prepare and present regular and ad hoc business review reports.Assisting with periodic invoicing activities.Regularly reviewing individual team members' professional development to support potential growth opportunities.Acting as the primary point of escalation for key stakeholders during critical needs and taking ownership of the quality of the overall recruitment service delivery.

Position Summary:We are seeking a dynamic Vendor Manager to join our Vendor Management team. This role is essential for providing daily support in linguist recruitment and testing, maintaining our databases, and assisting our sales and production teams with vendor-related inquiries.Key Responsibilities:Support the Vendor Management team in daily operations.Proactively recruit and expand our database of external linguists.Conduct testing for linguists based on specialized skill sets and our internal testing protocols.Negotiate competitive rates with linguists, aligning with project and departmental needs.Promote newly recruited and vetted linguists to relevant production teams.Offer ongoing assistance to production and sales teams regarding vendor-related questions and issues.Build and maintain strong relationships with contract translators, proofreaders, production staff, and internal Quality Managers globally.Collaborate with your manager to enhance operational efficiency.Participate in trade shows and conferences as needed.Actively seek additional responsibilities that contribute to the overall success of TransPerfect Translations.Stay informed about the industries TransPerfect Translations serves, including industry leaders and relevant events.Maintain knowledge of the translation industry, including major players, competitive data, proposal formats, rates, and marketing strategies.

Jane Street is seeking a Campus Recruiting Coordinator to join the Campus Recruiting team in Hong Kong. This position supports efforts to identify, interview, and hire interns and recent graduates for the Technology teams. Key Responsibilities Maintain and update the applicant tracking system Schedule interviews and manage candidate logistics Facilitate live interview sessions Oversee recruiting tools and platforms Assist in planning, improving, and running the internship program How the Team Works The recruiting team at Jane Street relies on clear processes and attention to detail. Team members aim to be approachable, supportive, and responsive throughout the candidate journey. In this role, the coordinator will work closely with experienced colleagues and learn how to create a positive candidate experience from start to finish. Who Should Apply New or recent graduates who are organized and eager to learn People ready to take on challenges and contribute to team initiatives Those who care about providing welcoming, personalized experiences for candidates This role offers the opportunity to contribute to Jane Street’s ongoing success in hiring talented individuals worldwide, while joining a firm known for its thoughtful approach to recruitment and focus on people.

Jane Street seeks a Campus Recruiter to join the team in Hong Kong. This position centers on connecting with top universities, engaging with students, and introducing them to Jane Street’s culture and work. Role overview The Campus Recruiter will build and maintain relationships with university partners. Meeting students and sharing Jane Street’s approach is a key part of this role. The recruiter will identify and assess candidates who can thrive in a collaborative environment. What you will do Develop connections with leading universities in the region Meet and interact with students to explain Jane Street’s unique qualities Find, evaluate, and help hire talented individuals for the firm

Allegis Global Solutions seeks a Program Manager to oversee recruitment within Managed Service Provider (MSP) and Contingent Workforce Management programs. This role is based in Hong Kong and focuses on supporting clients with their contingent staffing needs. Key Responsibilities Lead projects aimed at improving recruitment processes for contingent workforce programs. Design and execute strategies to enhance workforce management for client organizations. Facilitate the integration of contingent workers, ensuring they are smoothly onboarded and aligned with client requirements. Maintain compliance standards and drive efficiency across all recruitment activities. Location This position is based in Hong Kong.

Role overview bjakcareer seeks a Recruiting Coordinator based in Hong Kong. This position keeps hiring activities organized and on schedule. The Recruiting Coordinator manages communication with candidates, arranges interviews, and ensures recruitment workflows move forward without delays. What you will do Arrange and coordinate interview schedules and logistics Maintain communication with candidates at each stage Collaborate with hiring managers to understand staffing requirements Support a smooth and positive experience for all candidates Keep accurate records and documentation for recruitment processes Requirements Strong organizational skills Keen attention to detail Clear, professional communication style Ability to manage multiple tasks and priorities at once Collaborative mindset when working with hiring teams

Lalamove is seeking a Senior Driver Operations Manager based in Hong Kong SAR. This position leads the driver operations function, with a focus on operational efficiency and enhancing the overall driver experience. Close collaboration with other teams is essential to keep daily services running smoothly and to identify areas for improvement. Key Responsibilities Oversee the recruitment, onboarding, and training of drivers Track and improve driver performance using established metrics Introduce and manage new technologies to simplify driver-related workflows Analyze operational data to guide business decisions Work with cross-functional teams to refine and optimize service delivery What Success Looks Like Strong organizational skills and a strategic mindset are important in this role. The ability to interpret data and adjust processes will help create a better experience for drivers and support business goals.

About the PositionJane Street is seeking a skilled Campus Technology Recruiter to identify and onboard exceptional interns for our Software Engineering teams. As we aim to expand and diversify our recruitment initiatives, your contributions will be vital in navigating the competitive landscape.We are looking for a proactive individual who can independently manage their recruitment pipeline while introducing innovative ideas to refine our processes. This role will involve tackling complex challenges and ensuring meticulous attention to everyday details.During the campus recruiting season, you will engage with a high volume of full-cycle candidate management. Your insights and experiences will be invaluable in enhancing our recruitment strategies.Our team has a proven track record of nurturing talented recruiters, guiding them to realize their full potential. We provide a comprehensive onboarding experience that immerses you in our overarching strategy and its application in our daily operations. Continuous professional development will be supported through hands-on training and mentorship.Our Recruiting team is a dynamic and close-knit group that values the people at Jane Street as our greatest asset. We are passionate about our work and dedicated to connecting individuals with their ideal teammates.With two decades of experience, we have created an engaging search and interview process that has successfully identified nearly 3,000 exceptional hires globally. Your expertise will be instrumental in driving our recruitment strategy forward.

The Recruiting Associate role at Gerson Lehrman Group (GLG) is a pivotal client service position that serves as the foundation of our organization. In this dynamic role, you will collaborate closely with clients in the financial services sector—including public equity, private equity, and private credit—to support their critical decision-making processes. Your efforts will contribute to creating tailored learning solutions, which encompass phone consultations, one-on-one meetings, surveys, reports, and site tours with leading experts and C-suite executives. As a Recruiting Associate, you will work within diverse teams and industries, effectively linking clients with insights from renowned professionals, including doctors, academics, scientists, policy specialists, strategists, and executives, all of whom possess extensive practical experience. This role will also enable you to develop into a subject matter expert across various industries and topics through your client service engagement. Initially, your comprehensive training will equip you with essential skills, including: Expanding GLG Councils while articulating GLG’s value proposition and business model to industry thought leaders. Daily engagement with Council Members to assess their expertise and capabilities concerning specific client requests. Providing support to senior team members in all facets of client engagements. Learning and adhering to our compliance policies and procedures, ensuring the integrity of client interactions. As you progress in your role, you will gain greater autonomy through: Executing custom projects across client firms, including consultations, surveys, and specialized projects. Continuing to expand GLG Councils. Engaging with clients daily to discern their needs and deliver outstanding service. Assuming accountability for client projects and ensuring an excellent client experience. Collaborating with our Business Development team to explore revenue growth opportunities and maintain existing account retention. Working closely with senior team members to curate live event content for Greater China, as well as broader virtual event content.

About Quince Founded in 2018, Quince set out to prove that high-quality products can be accessible and affordable. The company’s mission is simple: offer premium essentials at low prices, produced fairly and sustainably. By selling directly to consumers and using just-in-time manufacturing, Quince eliminates middlemen, reduces waste, and passes more value to customers. Technology drives every part of Quince’s retail operations. The team uses AI, analytics, and automation to improve efficiency and quality. Core values shape the company’s decisions and culture: Customer First: Every decision aims to improve customer satisfaction. High Quality: Premium materials and strict production standards define the brand. Essential Design: Products focus on timeless, functional essentials rather than trends. Always a Better Deal: Innovation and transparency help deliver value to customers and partners. Social & Environmental Responsibility: Commitment to sustainable materials, ethical production, and fair wages. Quince works with leading manufacturers worldwide and serves millions of customers. The company is growing quickly, supported by strong investors and a focus on sustainable practices, quality, and price transparency.

About Quince Quince, founded in 2018, challenges the idea that premium products must be expensive. The company’s mission is to offer high-quality essentials at accessible prices, produced with ethical and sustainable practices. Quince uses a direct-to-consumer model, removing intermediaries and adopting just-in-time manufacturing to cut waste and deliver more value. Technology shapes Quince’s approach. AI, analytics, and automation are integrated throughout operations to improve efficiency and customer experience. The company’s decisions and actions reflect a clear set of values: Customer First: Customer satisfaction guides every decision. High Quality: Premium materials and strict production standards are non-negotiable. Essential Design: The focus stays on timeless, functional essentials over passing trends. Always a Better Deal: Innovation and transparency ensure lasting value for customers and partners. Social & Environmental Responsibility: Commitment to sustainable materials, ethical production, and fair wages is central. Quince partners with manufacturers around the world and serves millions of customers. Backed by strong investors, the company continues to grow quickly while maintaining its focus on quality, simplicity, and price transparency.

Join OKX as an Overseas Operations Manager in the P2P sector, where you will play a vital role in optimizing our global operations. You will lead initiatives that enhance the efficiency and effectiveness of our peer-to-peer trading platform, contributing to the growth and success of our organization.

Join Veolia Environnement SA as an Operations & Maintenance Manager. In this pivotal role, you will lead and oversee our operations and maintenance efforts to ensure optimal performance and efficiency across our projects. Your leadership will drive our commitment to sustainability and service excellence.

Lalamove is a leading global logistics platform, operating in over 150 cities across Asia, Latin America, and India. Our mission is to empower local communities by simplifying and accelerating the delivery process.The Platform Operations team plays a critical role in developing comprehensive strategies that enhance marketplace transactions while ensuring a high-quality service experience for our users. We are seeking a dynamic Senior Manager for Platform Operations to lead our team in expanding our online marketplace. This role involves enhancing user experiences through innovative business initiatives and effective online platform strategies for both users and drivers. Additionally, you will prioritize product capability improvements while maintaining continuous communication with our city operations teams. The ideal candidate will be adaptable, strategic, and capable of evolving quickly in a fast-paced environment.

Join IMC Asia Pacific as we expand our trading operations beyond Hong Kong, focusing on growth in China QFI and other key Asian markets. We are seeking a Business Management & Operations Oversight Manager to drive operational initiatives, enhance cross-functional collaboration, and support business scaling across multiple markets. Your Core Responsibilities: Deliver comprehensive business management support for trading operations.Lead the initiation and coordination of operational process reviews and enhancements across trading support functions.Work closely with teams in Trading, Risk, Compliance, Operations, Technology, and Finance to identify process gaps, bolster controls, and implement workflow improvements and documentation updates.Facilitate operational readiness for new markets, products, and system adaptations.Monitor and address operational incidents and issues, ensuring timely remediation while escalating significant matters as necessary.Assist in governance forums and support various business oversight initiatives, operational assessments, and change management projects.Contribute to ad-hoc projects, data analysis, and business reporting as required.

About the Position Jane Street is on the lookout for a strategic thinker and adept relationship-builder to lead the planning and execution of diverse campus recruiting initiatives aimed at attracting exceptional interns and full-time employees across various countries and business areas. The ideal candidate will thrive in fostering and nurturing meaningful partnerships with universities, career centers, and student organizations throughout the region. You will engage potential candidates enthusiastically and critically evaluate our strategy for building a robust talent pipeline. While prior campus recruiting experience is essential, familiarity with the recruiting landscape in the APAC region is advantageous but not mandatory. Our team has a proven history of hiring outstanding recruiters and guiding them to reach their fullest potential. We prioritize a thorough onboarding process that immerses new hires in our overarching strategy and its relevance to our daily operations. As you grow within the role, we will continue to provide support through hands-on training and mentorship. Your daily responsibilities will include planning and participating in various recruiting events (including on-campus, virtual, and in-office), cultivating and maintaining relationships with universities and external partners, and effectively communicating with prospective candidates. Your expertise in event coordination and relationship management will be invaluable in introducing innovative ideas to our approach and anticipating how and where to engage with potential candidates to discover the next generation of exceptional talent. This role requires a balance of solving significant challenges while also managing the finer details adeptly. This position is part of our Early Careers Partnerships & Initiatives (ECPI) team, which collaborates closely within our global Campus Recruiting team. Our ECPI team is a supportive, innovative, and collaborative group that spans our offices in New York, London, Singapore, and Hong Kong. At Jane Street, we believe that our greatest assets are the incredible people we work alongside. We are passionate about what we do, and even more so about the teams we collaborate with. This camaraderie ignites our enthusiasm for assisting other teams at Jane Street in finding and hiring exceptional teammates. About You Possess 6+ years of campus recruiting experience (experience in the financial services industry is a plus but not mandatory) Preferably knowledgeable about the recruiting landscape across APAC (not required) Exhibit humility regarding your knowledge and are willing to ask questions and acknowledge mistakes Strong team player with the ability to work effectively with diverse groups

About Us:At Lirvana Labs, we are a trailblazing start-up from Silicon Valley, committed to expanding our global presence with our inaugural international location in Hong Kong. Our mission is to transform the education landscape through our innovative generative AI education platform. We are currently in search of a dynamic and versatile Operations Manager to bolster our expanding team in Hong Kong.Position Overview:In this pivotal role, you will significantly contribute to fostering a productive and positive workplace culture, empowering our team to focus on delivering groundbreaking solutions in the realm of educational technology.

About Chaos Theory Chaos Theory blends sports, entertainment, and cryptocurrency to create new experiences in gaming. The team focuses on pushing boundaries and shaping the future of interactive play. Role Overview: Product Manager - Live Operations This remote position is based in Hong Kong. The Product Manager for Live Operations leads the ongoing management and evolution of live gaming experiences. The role calls for strong technical understanding and attention to product design, with a focus on competitive systems and ranked matchmaking. What You'll Do Review the community events calendar each morning to spot issues affecting player engagement and recommend improvements. Work with engineering and analytics teams to draft clear technical specifications, supporting the development of reliable competitive systems and matchmaking infrastructure. Collaborate with global publishing partners and internal teams in the afternoons, providing leadership and industry insight to align platform requirements with the technical roadmap. Balance day-to-day operational needs with longer-term strategic planning, helping drive product direction in a competitive gaming landscape. What We Look For Solid technical background, especially in live operations for games or related products. Experience working with competitive systems and ranked matchmaking. Ability to translate complex requirements into actionable plans for cross-functional teams. Strong communication skills and comfort working with global partners. Understanding of product aesthetics and a track record of informed decision-making in the industry.