Customer Operations Specialist - Night Shift

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by constructing the essential infrastructure that drives the next wave of provider data solutions. Our platform serves as the definitive source for provider data, ensuring unmatched accessibility and reliability, making information actionable for the entire healthcare landscape.What distinguishe…

While this role offers flexibility, our ideal candidate should be based in Pune to meet onsite work requirements.At Keywords Studios, we combine our passion for gaming, technology, and media to create a premier global services platform for the video games and entertainment industries. Our goal is to become the definitive provider of technical and creative services across diverse service lines, empowering leading content creators and publishers to harness our expertise throughout the lifecycle of interactive content.We are proud to be a trusted partner to many of the world's foremost video games and entertainment firms, collaborating from concept and development to live operations by leveraging the extensive range of our industry-leading service lines. Our partnerships enable our clients to remain agile and focused on delivering engaging experiences.At Keywords Studios, we value passionate, talented, and resourceful individuals. Human talent is our most significant asset, and we embrace diversity, celebrate uniqueness, and collaborate across over 70 facilities in 26 countries.Helpshift, a Keywords Studios company, is a leading AI-driven customer service platform utilized by some of the largest names in gaming, digital entertainment, and consumer technology. Helpshift empowers businesses to provide scalable, intelligent, and user-centric support experiences through conversational AI, automation, and live agent tools, serving millions of end-users worldwide. We are seeking an ambitious, experienced, and solutions-oriented individual who thrives in a fast-paced, cutting-edge technology environment to join our Implementations team.Keywords Studios is privately owned by an investor group led by EQT, alongside the Canada Pension Plan Investment Board and Temasek.For more information, visit www.keywordsstudios.com and www.helpshift.com.

Join us at tgs as we embark on an exciting initiative to build a dedicated team of HRIS Implementation Specialists across various specializations. This is an excellent opportunity for professionals eager to make a significant impact in the realm of Human Resource Information Systems (HRIS).If you are interested in being part of one of the following specialized openings, we encourage you to apply:Integrations & SecurityTime & Leave ManagementRecruitmentCompensationHuman Capital Management (HCM)Benefits & PayrollData & Document Migration

Design and implement Infrastructure-as-Code (IaC) solutions utilizing Terraform, CDK, or Pulumi.Create and maintain CI/CD pipelines for efficient Cloud Deployments.Develop custom automation solutions using Lambda Functions or Azure Functions.Demonstrate proficiency in programming languages including Python, JavaScript, Bash, PowerShell, and C#.Oversee code repositories and conduct peer code reviews to ensure quality standards.Maintain code hygiene and develop robust test cases for all solutions.Provide mentorship and training to junior engineers within the team.Work within Agile development frameworks to manage tasks effectively.Utilize Jira for task management, ensuring readiness for each sprint.Collaborate on proof of concept projects for strategic enterprise customers.Partner closely with customers to design, document, and implement complex integrations.Build and nurture strategic relationships with key contacts at major brands.Demonstrate excellent time management skills, handling multiple tasks and projects concurrently.Conduct analysis and audits on existing Helpshift implementations to identify areas for improvement.Become proficient in Helpshift’s suite of administrative tools, including AI products and mission-critical support functions.Work collaboratively with Account and Customer Success Managers to ensure overall customer satisfaction and success.Continuously enhance the development process through improved documentation and customer-facing content.

As an Implementation Lead at Ivalua, you will play a critical role in orchestrating the deployment of our innovative solutions. Your expertise will guide our clients through the implementation process, ensuring they derive maximum value from our products. You will be responsible for coordinating with cross-functional teams, managing project timelines, and delivering exceptional customer service throughout the project lifecycle.Your ability to lead teams, communicate effectively, and adapt to evolving project requirements will be key to your success in this role.

Join our dynamic team as a Cloud Operations Specialist at Assent, where you will play a crucial role in managing and optimizing our cloud infrastructure. You will be responsible for monitoring cloud resources, implementing best practices for cloud operations, and ensuring the security and efficiency of our cloud systems. If you're passionate about cloud technologies and eager to contribute to a fast-paced environment, we want to hear from you!

Join our dynamic team at Addepar as an Automation Specialist - Operations. In this role, you will be responsible for designing, implementing, and maintaining automation solutions that enhance operational efficiency and drive accuracy across our processes. Your expertise will contribute significantly to streamlining workflows and optimizing performance.

As an Implementation Success Manager at AppZen, you will play a crucial role in ensuring that our customers successfully implement and adopt our cutting-edge AI solutions. You will partner with clients to understand their unique needs, deliver tailored implementation strategies, and provide ongoing support to enhance user satisfaction and business outcomes.

Location: Pune, India Shift: Eastern Standard Time (EST) Role Overview NiCE is looking for an HR Operations Specialist to support the Americas HR Operations team from Pune. This position focuses on employee experience by managing onboarding, employee lifecycle administration, document management, and maintaining accurate data for teams across the Americas. The role requires attention to detail, comfort with high-volume HR transactions, and coordination across regions. Working EST hours is required. Spanish language skills are a plus, but not required. Key Responsibilities Onboarding & New Hire Coordination Send weekly New Employee Orientation (NEO) invitations. Track onboarding data to ensure new hire tasks are completed on time. Generate and send weekly I-9 forms to new U.S. employees. Conduct monthly HR audits for compliance and accuracy. Manage onboarding feedback surveys and monitor their completion. Support CALA employee lifecycle processes, including transitions. Review and update DocuSign templates, HR playbooks, and HR tools annually. HR Employee Services & Immigration Support Prepare and manage employee agreements using DocuSign. Respond to employee questions via the HR shared inbox using approved templates. Process immigration-related invoices accurately and on time. Complete manual verifications of employment (VOEs) and return them to requestors. Validate employee data changes to keep HRIS records up to date. What We’re Looking For Meticulous attention to detail and strong organizational skills. Experience handling high-volume HR transactions. Ability to coordinate across multiple regions and ensure compliance. Availability to work EST hours. Spanish proficiency is preferred, but not required.

Keywords International is looking for an Implementation Engineering Manager to guide its engineering team in Pune. This position centers on managing the execution of multiple engineering projects, keeping them on schedule and up to quality standards. Role overview The Implementation Engineering Manager will coordinate project delivery, working closely with cross-functional groups to support project goals. The role requires attention to both technical outcomes and process improvement. What you will do Oversee the implementation of engineering projects from planning through delivery Ensure projects meet established quality benchmarks and deadlines Work with teams across departments to develop solutions and streamline operations Requirements Experience leading engineering teams Strong project management skills Ability to collaborate with diverse teams and drive process improvements

Join our dynamic team at metromakro as a Security Operations Center (SOC) Specialist. In this pivotal role, you will be responsible for monitoring, detecting, and responding to security incidents, ensuring the integrity and safety of our organizational data. You will work closely with IT security teams to enhance our security posture and implement best practices.

This internship position is designed for candidates seeking valuable hands-on experience in the field.At Helpshift, we revolutionize customer service by uniting traditional support channels like email and phone with a modern, mobile-first approach. Our AI-driven platform allows companies to efficiently resolve customer issues, enhancing satisfaction across their user base. Leading brands such as Tencent, Supercell, and Coupons.com utilize Helpshift to deliver messaging-first customer support, reaching over 820 million active consumers monthly on two billion devices worldwide.As a member of our Customer Success Team, you will play a pivotal role in implementing solutions and ensuring customer satisfaction.

Join Syngenta Group as a Global Contract Lifecycle Operations Specialist, where your expertise in contract management will play a crucial role in streamlining processes and enhancing operational efficiency. You will be instrumental in supporting our global team by overseeing the full lifecycle of contracts, ensuring compliance and optimizing workflows. This position offers a unique opportunity to engage with cross-functional teams, leveraging your skills to drive improvements in contract operations.

T-Systems ICT India Pvt. Ltd. is hiring a Senior Operational Excellence Specialist based in Pune. This role centers on driving process improvements and enhancing operational efficiency throughout the organization. Key responsibilities Develop and apply strategies to optimize workflows and organizational processes Promote continuous improvement and foster a culture of operational excellence Work closely with cross-functional teams to identify and resolve areas needing improvement This position offers the chance to make a direct impact on how teams operate and collaborate at T-Systems ICT India Pvt. Ltd.

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.

Manage and oversee German gPMO operations.3 to 6 years of relevant experience with a strong focus on training and PAP representation.Possess a solution-oriented mindset for addressing new demands and challenges, with ITIL Foundation certification preferred.Adhere to STRIVE gPMO KPIs to enhance service delivery; familiarity with PM Foundation processes is essential.Conduct professional meetings in alignment with Golden Meeting Rules; ensure STRIVE processes are understood and implemented.Take charge of project-specific service execution and delegation responsibilities.Demonstrate foundational stakeholder management skills and soft skills; fluency in German and English at C1 level is required.Exhibit strong communication abilities and actively participate in discussions, including ticket communications.Foster teamwork, adaptability, and service marketing initiatives; take ownership of responsibilities and exhibit self-motivation.

Join our Banking Operations Division as a Banking Specialist focused on Risk Management. Your role will include:Facilitating and coordinating the Incident Management Process within the divisionGathering incident reports from internal stakeholdersLeading the analysis and formulation of preventive measuresConducting thorough investigations to identify root causes and necessary remedial actionsManaging effective communication with both internal stakeholders and clientsOverseeing the implementation of identified remediation actionsFurthermore, you will be responsible for:Collecting and validating data in collaboration with various business unitsGenerating weekly and monthly reportsPreparing internal KPI reportsAs a vital member of the Banking Operations Risk Management Team, you will support all activities, including Business As Usual (BAU) tasks and ad-hoc projects.

Role and ResponsibilitiesWe are seeking a skilled Technical Architect with extensive experience in providing development solutions within a Microsoft Dynamics 365 Finance and Operations (D365 FO) environment. The ideal candidate will possess the following:Proven experience in a development role within D365 FO.A track record of leading at least five large-scale ERP implementations.Strong analytical skills to assess business requirements, focusing on minimizing development effort.Expertise in business process mapping, modeling, and documentation.A keen interest in evaluating the latest Microsoft releases, including Dual Write and RSAT.Ability to review technical architecture deliverables to ensure quality and traceability of requirements throughout development.Overall technical responsibility for project environments until system handover.Ensuring that development guidelines are well understood and adhered to by the development team.Identification and communication of cross-area issues that may impact project areas.Participation in quality management reviews to ensure compliance with quality standards.Validation of design with stakeholders to ensure alignment with requirements.Implementation of security practices throughout the project's lifecycle.Contributing to the development of Hitachi's intellectual property and packaged services initiatives.

Join Syngenta Group as an SME Procurement Operations Specialist where your expertise in the Russian language will be pivotal in driving procurement excellence. This role requires a keen understanding of procurement processes, coupled with the ability to communicate effectively in Russian to support our global operations.As a valued member of our team, you will collaborate with various stakeholders to streamline procurement activities, ensuring compliance and efficiency. Your insights will help shape procurement strategies that align with our business objectives.