Customer Operations Technician at Farfetch | Porto

Join Luxclusif, a pioneering global B2B platform revolutionizing the luxury resale market since 2013. As part of Farfetch since 2021, Luxclusif specializes in offering premium pre-owned fashion to a worldwide audience, utilizing cutting-edge data solutions to enhance the buying and selling experience. Our global operations and strategically positioned wareho…

Farfetch stands as a premier global marketplace in the luxury fashion sector, seamlessly connecting customers across more than 190 countries with exquisite items sourced from over 50 nations and 1,400 prestigious brands, boutiques, and department stores. This unique platform offers an unparalleled shopping experience, granting access to an extensive selection of luxury goods worldwide. TECHNOLOGYOur mission is to craft comprehensive products and technologies that elevate the e-commerce experience for luxury consumers globally. We delve into understanding our customers' motivations and needs, designing and validating hypotheses, and ultimately delivering industry-leading experiences. PORTOLocated in a vibrant business hub near Porto in northern Portugal, our office fosters a dynamic and inviting atmosphere, encouraging our team members to connect and network with a diverse community of tech professionals. THE ROLEAs a vital member of our Data team, you will implement techniques to enhance data reliability and quality. This involves merging raw information from diverse sources and developing architectures that facilitate data extraction and transformation for effective data modeling. Your contributions will play a crucial role in delivering an exceptional customer experience and driving the growth of Farfetch. You will collaborate closely with the Data Engineering team to maintain and optimize our data architecture and tools.

Join Farfetch as a Senior Accountant and become a key player in our financial team. In this pivotal role, you will manage financial records, ensure compliance with regulations, and assist in the accurate reporting of financial information. You will work closely with various departments to provide insights that drive financial decision-making.

Farfetch stands as a premier global marketplace for the luxury fashion sector, seamlessly connecting customers across over 190 countries with exquisite items from more than 50 nations and over 1,400 leading brands, boutiques, and department stores. This unique platform offers a remarkable shopping experience and an unparalleled selection of luxury products on a global scale.PORTOOur Porto office is situated in a flourishing business district, providing a dynamic and inviting atmosphere where our team members can engage and network with a diverse community of tech professionals.TECHNOLOGYWe are dedicated to creating comprehensive products and technologies that enhance the exceptional e-commerce journey for luxury consumers globally. Our focus encompasses understanding customer and partner motivations, formulating and testing hypotheses, and crafting industry-leading experiences for luxury clientele.THE ROLEWe are in search of a Data Product Manager who will play a key role in the development of data-driven products that inform critical business insights and decision-making processes. In this position, you will collaborate closely with senior Product Managers, Engineering, Data Science, and Analytics teams to deliver reliable and actionable data solutions. This is a fantastic opportunity to enhance your expertise in data product management while contributing to impactful initiatives.

As a Senior Software Engineer at Farfetch, you'll be integral in developing innovative software solutions that enhance our e-commerce platform. You'll collaborate with cross-functional teams to design, implement, and maintain high-quality applications while ensuring scalability and performance. Your expertise will help us stay at the forefront of the fashion technology industry.

Join our innovative tech team at Farfetch as a Senior Security Engineer. In this pivotal role, you will safeguard our digital assets and infrastructure while implementing advanced security protocols to protect customer data. Collaborate with cross-functional teams to build resilient security architectures and respond to potential threats swiftly.We are looking for a proactive and experienced individual who is passionate about security and technology. You will play a crucial role in developing and maintaining security frameworks that align with our business objectives.

Join Farfetch, a global technology platform for the luxury fashion industry, as a Senior Product Manager. In this pivotal role, you will drive the development and execution of innovative product strategies that enhance our platform's offerings and enrich the customer experience. You will collaborate with cross-functional teams including engineering, design, and marketing to deliver impactful solutions that meet the evolving needs of our clients.

Luxclusif is a cutting-edge global B2B platform founded in 2013 and integrated into the Farfetch family since 2021. Our mission is to transform the luxury landscape by providing access to premium pre-owned fashion for a worldwide clientele. Luxclusif has set the standard in the global luxury resale market with sophisticated data-driven solutions that streamline the buying and selling of high-end pre-owned items. With our operations spanning the globe and strategically located warehouses, we ensure a flawless supply chain for luxury goods, maintaining high standards in item curation, quality control, logistics, technology integration, and sales, thereby delivering an unparalleled resale experience for brands, retailers, and consumers.THE TEAMOur Research and Development team is pivotal in designing, developing, and enhancing the internal products that fuel our business. As a B2B entity specializing in second-hand luxury items, we leverage technology to enhance every aspect of our operations, from procurement and inbound logistics to sales and post-sales support. Our diverse global team comprises talented individuals from Portugal, Brazil, and the Philippines.PORTOOur office is located near Porto, in the northern region of Portugal, within a dynamic business hub. It provides a vibrant and inclusive environment where our employees can connect and network with a broad community of tech professionals.THE ROLEAs a Senior Fullstack Engineer, you will become an integral part of our Porto hub, focusing on the development of internal products that support our business operations. You will collaborate closely with Product Managers, Designers, and fellow Engineers to define, plan, and execute projects, while fostering a culture of technical excellence.

Join our dynamic team as a Finance Analyst at Farfetch, where you will play a pivotal role in our financial operations. You will be responsible for analyzing financial data, identifying trends, and providing actionable insights to support decision-making processes. Collaborate with cross-functional teams to enhance financial performance and contribute to the growth of our innovative platform.

Join Farfetch, the premier global marketplace for luxury fashion, where we connect discerning customers across 190 countries with unique items sourced from over 50 nations and an extensive selection of more than 1,400 top brands and boutique labels. We pride ourselves on offering a distinctive shopping experience that embodies luxury and style. TECHNOLOGY DIVISION The Technology team at Farfetch is dedicated to developing comprehensive products and solutions that enhance our marketplace, providing an exceptional experience for customers around the world. By understanding both customer and partner needs, we design and test innovative strategies to deliver industry-leading experiences for luxury shoppers. PORTO OFFICE Located in a vibrant business hub near Porto, our office fosters a dynamic and inclusive environment where employees can network and collaborate with a diverse community of tech professionals. ROLE OVERVIEW The Automation & CRM Analyst plays a pivotal role in identifying, analyzing, and implementing enhancements in Automation and CRM initiatives. This position requires close collaboration with stakeholders to grasp business needs, proactively spot optimization opportunities, and translate them into actionable requirements. The Analyst will work alongside Engineering teams to provide scalable solutions, ensure quality through comprehensive testing and validation, and support the ongoing evolution of Automation and CRM processes.

Join our dynamic team at Farfetch as a Data Scientist specializing in Commercial Finance. In this role, you will leverage data-driven insights to optimize financial strategies and drive business performance. Collaborate with cross-functional teams to develop predictive models and analytical solutions that enhance decision-making processes.

Join Farfetch, a premier global marketplace revolutionizing the luxury fashion industry. We connect discerning customers across more than 190 countries with exquisite items from over 50 nations, featuring a selection from 1,400 of the world’s leading brands and charming boutiques. At Farfetch, we provide an unparalleled shopping experience, showcasing the most extensive variety of luxury fashion in a global marketplace.OPERATIONS TEAMThe Operations team is the backbone of our dynamic marketplace, expertly managing the entire order journey. From generating captivating online content and ensuring secure payment processes to seamless order fulfillment and delivery, our team is dedicated to enhancing the customer experience every day.LOCATION: PORTOOur Porto office, situated in a vibrant business hub in northern Portugal, offers a lively and collaborative atmosphere where our team can connect and network with a thriving community of tech professionals.ROLE OVERVIEWWe are seeking a proactive Project Manager to join our Logistics & Carrier Management team. In this pivotal role, you will spearhead initiatives that significantly enhance carrier performance, operational efficiency, and customer satisfaction across our global logistics network. You will collaborate closely with internal teams and external carriers, operating at the intersection of strategy and execution to deliver scalable, customer-focused solutions that yield measurable business impact. This role requires strong analytical capabilities, operational expertise, and a commitment to end-to-end project ownership.

Join Farfetch as a Senior Observability Engineer and play a key role in enhancing our platform's performance and reliability. You will be responsible for designing and implementing observability solutions that enable our teams to monitor, troubleshoot, and optimize our services effectively.Your expertise will help us to ensure a seamless user experience by developing robust monitoring frameworks and analytics solutions. Collaborate with cross-functional teams to identify and resolve issues quickly, ensuring our systems operate at peak performance.

Join Farfetch as a Security Engineering Lead, where you will play a vital role in safeguarding our technology and data assets. As a key member of our engineering team, you will lead initiatives to enhance security protocols, manage risk assessments, and implement security solutions that align with our business goals. If you are passionate about cybersecurity and have a proven track record in security engineering, this is the perfect opportunity for you!

Farfetch stands at the forefront of the luxury fashion marketplace, offering a global platform that connects discerning customers with a vast array of unique items from over 1,400 of the world's finest brands and boutiques across 50 countries. We pride ourselves on delivering an unparalleled shopping experience that is both diverse and luxurious.OPERATIONS Our commitment to operational excellence drives us to put our customers and partners at the center of everything we do. We oversee the entire order lifecycle, ensuring the creation of engaging online content, compliance with secure payment processes, efficient order fulfillment, and exceptional customer service. Our passion lies in crafting seamless and memorable luxury experiences for customers around the globe.PORTOOur Porto office is situated in a vibrant business hub, offering a dynamic and inviting atmosphere where our employees can engage and network with a thriving community of tech professionals.ROLEAs an Operations Development Specialist, you'll be integral in enhancing operational performance by developing scalable solutions that have a positive impact on our customers and partners. We seek a highly motivated individual with outstanding problem-solving abilities, meticulous attention to detail, and a genuine desire to implement operational excellence into team processes and decision-making. Reporting to the Service Excellence Improvement Leadership, you will be a trusted partner and problem solver, facilitating the effective scaling of initiatives while maintaining agility.

Join Farfetch, a premier global marketplace revolutionizing the luxury fashion industry. Our platform connects customers across over 190 countries with an unparalleled selection of luxury items from more than 50 countries, featuring over 1,400 top brands, boutiques, and department stores. Experience a unique shopping journey with us that epitomizes the essence of luxury.FINANCE TEAMOur finance team is a diverse group dedicated to supporting the business in achieving its strategic and financial objectives. Every team member plays a vital role in driving fiscal sustainability, establishing robust financial controls, and enhancing overall performance.WORKING IN PORTOOur office is situated in the vibrant business hub of Porto, Portugal. We foster a dynamic and inclusive environment where our employees can collaborate and network with a thriving community of tech professionals.POSITION OVERVIEWAs an Accountant reporting to the Accounting Coordinator, you will play a crucial role in managing the accounting processes for our shipping business. Collaborate with our team to ensure timely and accurate monthly closings, contributing to the overall success of our financial operations.

Role overview Farfetch is hiring a Business Analyst in Porto to focus on landed costs and logistics. This role centers on analyzing logistics operations and managing landed costs, with the goal of supporting a more efficient supply chain. The position relies on strong analytical skills to identify cost-saving opportunities and drive improvements in logistics performance. What you will do Examine landed costs in detail to support informed business decisions. Collaborate with colleagues from various departments to refine logistics processes. Develop and maintain dashboards and reports that track key performance indicators. Monitor trends and provide insights that help boost efficiency and reduce costs.

Join Farfetch as a Supply Chain Operations Specialist, where you will play a crucial role in optimizing our supply chain processes. Your expertise will help ensure timely and efficient product delivery, enhancing overall customer satisfaction. If you are passionate about supply chain management and thrive in a fast-paced, dynamic environment, we want to hear from you!

We are seeking a dynamic and detail-oriented Corporate IT Systems Administrator to join our growing team at Farfetch. In this role, you will be responsible for managing and optimizing our corporate IT systems, ensuring seamless operations and high availability. Your expertise will help support our employees in achieving their goals effectively.