Customer Partner Support Specialist

SaturnLondon

On-site Full-time

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Experience Level

Entry Level

Qualifications

- 0-18 months of relevant experience in customer support or operations.- Strong communication skills, both written and verbal.- Excellent organizational and reliability traits.- A genuine curiosity about technology and products.- Ability to handle uncertainty and adapt to changing situations.

About the job

About Saturn

At Saturn, we are revolutionizing the financial advisory landscape with our AI-powered operating system. Our mission is to make financial advice accessible to one billion people by creating the most reliable and intelligent platform for financial planning and compliance.

In just two years, Saturn has ascended to become the UK market leader, with our growth trajectory showing no signs of slowing down. We proudly participated in YC S24 and recently secured a $15M Series A funding round from Singular, Shapers, and YC to fuel our next phase of expansion.

The Role

We are seeking a passionate Customer Partner Support Specialist to serve as the primary touchpoint for our valued customers. In this pivotal role, you will be the trusted advisor that financial advisers rely on when they need assistance with our platform.

This hands-on, customer-facing position involves managing incoming support inquiries, aiding firms in maximizing their use of Saturn's platform, troubleshooting challenges, and collaborating closely with Product Operations and Engineering teams.

This role presents an excellent opportunity for growth. You will gain in-depth knowledge of the financial advisory sector and its needs. High performers can anticipate a clear path toward roles in Partners, Partner Experience, Product Management, GTM, and Operations. We are looking for someone early in their career, eager to learn, take pride in their work, and contribute to meaningful initiatives.

What You'll Do

Act as the first point of contact for customer support
Diagnose product issues and collaborate with Product teams to prevent recurrence
Assist in onboarding new firms, guiding them through setup, features, and best practices
Create and maintain help documentation, FAQs, and support resources
Identify trends in support queries and relay insights back to Product teams, amplifying the customer voice
Diligently track and manage support tickets
Support the broader Partnerships team with operational tasks, customer communications, and special projects

Who You Are

0-18 months of experience in a customer-facing, support, or operations role
Exceptional communication skills - clear, patient, and articulate
Highly organized and dependable
Curious about technology and how products function
Comfortable navigating ambiguity

About Saturn

Saturn is at the forefront of transforming financial advisory services through AI technology. Our ambition is to democratize financial advice for one billion people, establishing a platform renowned for its intelligence and trustworthiness.

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