Customer & Product Support Analyst

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

About Us:At Endpoint Clinical, we are pioneers in interactive response technology (IRT®) systems and solutions dedicated to empowering the life sciences sector. Since our inception in 2009, we have been driven by a singular mission: to facilitate the success of clinical trials for sponsors and pharmaceutical companies. Our innovative solutions, powered by the proprietary PULSE® platform, are designed to optimize supply chains, reduce operational expenses, and guarantee timely, precise patient dosing. With our headquarters located in Raleigh-Durham, North Carolina, we proudly operate across the United States, Europe, and Asia.Position Overview:The Production Support Analyst (PSA) serves as the primary point of contact for end users utilizing Endpoint’s Interactive Response Technology (IRT) systems. Additionally, the PSA will extend support to the Client Services and Data Management teams as required. This role is ideal for individuals seeking to make a significant impact in a dynamic environment.*This position offers the flexibility of remote work, with standard working hours from 9 AM to 5 PM PT.

Join our dynamic team as a Dot Net Production Support Analyst. In this role, you will be instrumental in maintaining and supporting .NET applications, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot and resolve issues, implement enhancements, and contribute to the overall success of our IT projects.

About Us:Endpoint is a leading provider of interactive response technology (IRT®) systems and solutions tailored for the life sciences sector. Since our establishment in 2009, we have focused on empowering sponsors and pharmaceutical organizations to achieve remarkable clinical trial outcomes. Our proprietary PULSE® platform is designed to optimize supply chains, reduce operational costs, and guarantee accurate and timely patient dosing. With our headquarters situated in Raleigh-Durham, North Carolina, we also operate across the United States, Europe, and Asia.Position Overview:The Associate Production Support Analyst (APSA) serves as the primary liaison for end users of Endpoint's Interactive Response Technology (IRT) systems. This position involves working autonomously with support from the PSA, Senior PSA, or Lead PSA, and requires collaboration with internal study teams and external clients.* This position offers the flexibility to work remotely from India, with designated working hours from Monday to Friday, 9:30 PM to 5:30 AM Indian Standard Time.

Role overview The Contact Center Support Analyst at Betsol acts as the first point of contact for customers in Bengaluru. This position focuses on answering questions, resolving concerns, and ensuring every caller receives clear, helpful solutions. Strong communication and empathy are essential to create a positive experience in every interaction. What you will do Respond to customer inquiries as the initial contact Provide accurate information and effective support Collaborate with team members to address and resolve issues Maintain a professional and helpful approach in each conversation Team and growth This role offers opportunities to develop support skills alongside a collaborative team. The work environment values learning and teamwork, encouraging growth for those in the position.

Join Eurofins as a Senior Product Support Specialist, where your expertise will play a pivotal role in enhancing customer satisfaction and driving product excellence. In this dynamic position, you will troubleshoot complex issues, provide in-depth product knowledge, and collaborate with cross-functional teams to deliver outstanding support services. Your contributions will directly impact the quality and reliability of our products, ensuring clients receive top-notch service.

What You Will Do: As a Senior Product Analyst at Moveworks, you will leverage your analytical expertise to dissect complex challenges and devise innovative solutions through platform integration. You will possess a solid understanding of APIs and authentication protocols, alongside familiarity with common enterprise platform paradigms such as tickets, groups, and approvals. Your deep comprehension of platform functionality and customization options will guide integration design decisions. You will act as a bridge between technical teams and enterprise stakeholders, fostering collaborative relationships with both internal and external partners. Your ideal environment is one where you can work closely with data, engineering, and customer success teams. Develop and implement the Moveworks third-party integration strategy, playing a pivotal role in the exploration, planning, and execution of new integrations including ITSM, ERP, CRM, HRIS, and IGA platforms. Create stakeholder experience products that enhance visibility and control over the Moveworks platform. Inspire and support engineering teams in achieving their objectives through collaborative goal-setting, project definition, milestone development, and tactical support. Ensure designers fully grasp customer pain points and can rapidly test their ideas. Assist the deployment team in helping customers quickly realize the value of the product.

As an Application Support Analyst at weekday-1, you will play a crucial role in ensuring the smooth operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will help us deliver exceptional user experiences.

Join our dynamic team at Fampay as a Product Analyst in Bengaluru, where you will play a pivotal role in shaping the future of our innovative financial products. As a Product Analyst, you will analyze market trends, gather insights, and collaborate with cross-functional teams to drive product development and enhancements. Your analytical skills will help us make data-driven decisions that align with our strategic objectives.

As a Senior Product Analyst at Tekion, you will play a pivotal role in shaping our innovative product offerings. Your analytical skills will be instrumental in transforming complex data into actionable insights that drive our product strategy. You will collaborate with cross-functional teams to identify opportunities for product enhancements and ensure our solutions meet the needs of our clients.

Join Eurofins as a Senior Product Support Specialist, where you will play a pivotal role in ensuring our products meet the highest standards of quality and functionality. In this dynamic position, you will be responsible for providing expert support to our customers, troubleshooting product issues, and collaborating with cross-functional teams to enhance user experience.

As a Product Support Engineer (L2) at weekday-1, you will play a crucial role in ensuring our products meet the highest standards of reliability and performance. You will be the first point of contact for technical escalations, providing expert support to our clients and internal teams. Your responsibilities will include troubleshooting complex issues, guiding customers through technical solutions, and collaborating with cross-functional teams to enhance our product offerings.

About DialpadDialpad is an innovative AI-powered customer communication platform that is redefining the way businesses engage with their clients. More than 50,000 organizations worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through actionable, real-time AI insights. To discover more, visit dialpad.com.Joining DialpadAt Dialpad, you become part of a dynamic team focused on our collective mission of driving success for our customers and their employees. We understand that every conversation counts, and we strive to elevate these interactions with a platform that delivers real-time insights and automation.We value continuous growth and evolution, encouraging each team member to utilize our cutting-edge AI solutions to enhance both our platform and personal skills. We seek individuals who not only meet our high expectations but also exceed them. Our ambition is grand, and achieving it requires a team that operates at peak performance. We look for candidates who embody the essential traits of success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Product Support Engineer, you will collaborate closely with our product and engineering teams to troubleshoot bugs, prioritize customer inquiries, and document APIs and functionalities across various applications. We are in search of exceptional support engineers who can effectively debug intricate calling and meeting issues, possess a strong desire for technical growth, tackle complex problems, and consistently exceed customer expectations.This role is a six-month contract position reporting directly to an Engineering Manager. We operate on a hybrid work model from our Bengaluru, India office, combining the benefits of in-person collaboration with remote flexibility.You flourish in a fast-paced, high-growth environment, demonstrating the ability to quickly understand and adapt to new products or services. As a strong communicator, you enjoy assisting others and take pride in your work.

attain1 seeks a Tririga Tier 2 Support Analyst based in Bengaluru. This position centers on assisting clients who rely on the Tririga platform, ensuring their questions and technical issues are addressed efficiently. Key responsibilities Troubleshoot and resolve technical issues specific to the Tririga platform Respond to complex user questions, offering clear and actionable guidance Contribute to stable and reliable service delivery for clients Who will thrive in this role This role fits professionals who enjoy technology, excel at customer support, and have a knack for solving problems while helping users succeed.

Job Overview:Aarna HR Solutions is seeking a dedicated and detail-oriented Trade and Customs Analyst for our esteemed client based in Bengaluru. This full-time position is ideal for individuals with a passion for international trade regulations and customs compliance.Key Responsibilities:Classify commodities, software, and technology using Harmonized Tariff System Numbers (HTS) for markets including the US, EU, and AP countries.Utilize Export Control Classification Numbers (ECCN) to ensure compliance with Bureau of Industry and Security regulations and relevant international laws.Collaborate with engineering, product management, sales, and procurement teams to verify product classifications.Maintain and update classification data in SAP-GTS, adhering to defined turnaround times.Ensure data accuracy and integrity concerning classification and value declarations to customs authorities.Guarantee compliance with government regulations related to product classification.Research classification discrepancies and provide necessary documentation to support customs claims promptly.Establish and manage a comprehensive database of global Harmonized Tariff Schedules (HTS), ECCN, and duty/tax rates.Assist in the implementation of approved trade projects related to classification and other import/export initiatives.Submit binding rulings when applicable and support denied party screenings, Country of Origin, and Free Trade Agreement projects.

Key ResponsibilitiesDevelop and maintain comprehensive dashboards for AI productivity metrics.Track and analyze the usage and adoption of AI tools within the organization.Automate data feeds for the Developer Productivity Office (DPO).Evaluate productivity trends and provide insights to facilitate strategic business decisions.Assist with reporting requirements for leadership and the Centre of Excellence (CoE).Generate monthly productivity insights reports aimed at executive-level stakeholders.

Join Apna, a trailblazer in connecting job seekers with opportunities since 2019. We have empowered over 60 million job seekers and collaborated with more than 250,000 businesses across India. Founded by Nirmit Parikh, a Stanford graduate and visionary entrepreneur, Apna became India's fastest unicorn in 2021, achieving remarkable growth in just 21 months.With robust backing from prestigious global investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we are on a mission to revolutionize livelihood creation across the nation.Job SummaryWe are seeking a skilled Product Analyst to join our dynamic team. In this role, you will collaborate closely with our product, engineering, and business teams to drive data-driven decisions. Your expertise will be crucial in analyzing product performance, generating actionable insights, identifying growth opportunities, and shaping our product roadmap through data-backed recommendations.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Trade & Customs Analyst. In this pivotal role, you will navigate the complexities of international trade regulations and customs compliance, ensuring seamless operations and adherence to all legal standards. Your expertise will contribute to optimizing trade processes, reducing costs, and enhancing our competitive edge in the global market.

As the Lead of Production Support at endpointclinical, you will oversee and enhance the operational efficiency of production processes. You will be responsible for leading a dedicated team that ensures seamless production operations while addressing any arising issues promptly. Your expertise will play a crucial role in optimizing workflows and implementing best practices that align with our commitment to excellence.