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Customer Service Agent

LealBogotá
On-site Full-time

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Experience Level

Entry Level

Qualifications

To excel in this role, you should have the following qualifications:At least 1 year of experience in customer service (call center), preferably in the banking sector (e.g., Davivienda). High school diploma or technical education; ideally, you should not be pursuing further studies at this time. Proficiency in Microsoft Office and GSuite.

About the job

Leal is in search of a Customer Service Agent who will be responsible for contacting users to persuade them to transfer the accumulated points from their credit cards to Leal Coins. This position plays a crucial role in enhancing customer engagement and loyalty.

About Leal

LEAL is the largest loyalty network in Latin America, featuring over 700 leading brands. Our digital platform enables businesses to understand their customers' identities, purchase behaviors, and feedback about their brands. For registered users, LEAL replaces traditional loyalty cards with an app that allows them to accumulate points from their purchases and redeem them for rewards at their favorite stores. For partner businesses, LEAL offers valuable insights into customer behavior, digital growth strategies, and effective marketing tools.

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