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Customer Service Agent

On-site Full-time

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Experience Level

Entry Level

Qualifications

Excellent communication skills in both Spanish and English. Strong problem-solving abilities and attention to detail. Previous experience in customer service or related fields is an advantage. Ability to work effectively in a team and independently.

About the job

Sopra Steria seeks a Customer Service Agent to join the team in Bilbao. This position focuses on supporting clients by answering questions, resolving issues, and ensuring a positive experience with each interaction.

Key responsibilities

  • Provide clear and accurate responses to client inquiries
  • Address and resolve customer issues efficiently
  • Maintain a professional and helpful attitude in every conversation

What we look for

  • Strong interest in helping others and finding quick solutions
  • Ability to manage multiple tasks at once
  • Clear communicator who values teamwork

This role is located in Bilbao.

About Sopra Steria

Sopra Steria is a leading European technology company, specializing in digital transformation and providing innovative solutions to clients across various sectors. With a strong presence in Spain, we are committed to delivering excellence and fostering a collaborative workplace culture.

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