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Experience Level
Entry Level
Qualifications
Excellent verbal and written communication skillsProficient in customer service software and Microsoft Office SuiteStrong problem-solving abilitiesAbility to work in a fast-paced environmentPrior experience in customer service is a plus
About the job
Alpha Insight Inc. is hiring a Customer Service Assistant in Columbus. This role supports clients by answering questions, handling support tickets, and resolving issues to keep customers satisfied.
What You Will Do
Respond to customer inquiries with clear, helpful communication
Manage and track support tickets from start to finish
Work with the team to find solutions that improve the customer experience
What Helps in This Role
Strong communication skills
A focus on customer needs
Ability to stay organized while handling multiple requests
About Alpha Insight Inc.
Alpha Insight Inc. is a leading provider of data-driven solutions aimed at helping businesses optimize their operations and customer interactions. Our commitment to innovation and excellence has established us as a trusted partner across various industries.
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