Customer Service Associate at Playtech | Sofia

The OpportunityJoin AJW Group, a global leader in the aviation industry specializing in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. As a vital member of our Power By The Hour team, you will play a key role in managing customer relations, fostering long-term partnerships, and ensuring the delivery of t…

Exciting Career OpportunityJoin AJW Group, a globally recognized leader in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. As a vital member of the Power By The Hour team, you will play a crucial role in managing and supporting our customers, fostering long-term relationships, and delivering exceptional service.This role is perfect for individuals who excel in high-energy environments and have a passion for outstanding customer service. Candidates with experience in the aviation supply chain, particularly in Power By The Hour programs or component support, will be favored.Your Responsibilities:Address customer needs through technical research, market analysis, and data interrogation.Facilitate order fulfillment by negotiating, approving vendor quality, and processing through portals.Collaborate with internal teams to ensure prompt delivery and accurate component identification.Manage warranty, RMA, credit note, and off-core return processes.Maintain transparent communication with customers and vendors, including contractual review meetings.Track and report performance metrics against customer KPIs and SLAs.Compile and present operational data to internal and external stakeholders.Investigate and resolve inquiries using quality systems to drive continuous improvement.

Exciting Opportunity — AJW Group is Growing!As we launch our new offices in Sofia, Bulgaria, we are on the lookout for talented aviation professionals to join our dynamic team.We are currently seeking a Customer Service Executive specializing in Repairs to enhance our global customer support and facilitate a seamless repairs process. In this pivotal role, you will oversee repair orders, liaise with suppliers, monitor turnaround times, and deliver prompt updates to our customers, all while fostering strong partnerships for long-term collaboration.Given the critical nature of this position within our aviation operations, previous experience in aviation is mandatory.Key Responsibilities:Work closely with the Customer Repairs Team Leader and AJW Group to ensure inventory levels align with customer expectations and financial objectives.Contribute significantly to MRO (Maintenance, Repair, Overhaul) Operations.Adhere to updated procedures for stock management and upgrades.Maximize cost efficiency and minimize repair turnaround times.Assist the team in fulfilling service commitments and departmental targets.Select vendors and manage repair order processing.Collaborate with vendors to control costs and improve profitability.Prioritize expedited repair orders to shorten turnaround times.Support Sales by addressing urgent requests promptly.Coordinate with warehouse, logistics, and inspection teams as required.

At Mercier Consultancy, we are committed to enhancing the accessibility of government services for our community. We are currently looking for a passionate Italian Speaking Customer Service Representative to assist our client's Government Services Platform. In this pivotal position, you will deliver outstanding support to Italian-speaking citizens seeking information and assistance regarding various government services.Your proficiency in Italian will be instrumental as you guide customers through the platform, providing precise information on services, application processes, and eligibility requirements to ensure a seamless user experience. Your efforts will play a key role in fostering understanding and accessibility of government resources.Key Responsibilities Deliver high-quality customer support in Italian via phone, email, and chat for government service inquiries Assist clients with questions regarding applications, eligibility, and available services Professionally resolve customer issues and concerns Accurately document all customer interactions in our CRM system Work collaboratively with internal teams to ensure the accurate dissemination of information and services Collect customer feedback to inform service improvements Stay updated on government services and processes to provide relevant guidance and information

Join Playtech as a Customer Service Associate and become a vital part of our dynamic team in Sofia! In this role, you will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a high level of customer satisfaction. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are eager to contribute to the success of our company.

Exciting OpportunityJoin AJW as a Power-by-the-Hour (PBH) Manager, where you will spearhead the execution and performance of our PBH contracts. This role is pivotal in ensuring compliance with contractual obligations while optimizing costs, service availability, and overall service quality. You will be at the forefront of AJW’s commitment to enhancing aviation efficiency by leveraging data-driven insights, proactive supply chain strategies, and delivering exceptional customer service in long-term aviation support programs.Key ResponsibilitiesOversee comprehensive performance metrics of PBH contracts, focusing on cost management, service delivery, and availability.Establish and maintain strong customer relationships as the main operational representative.Monitor contract profitability through effective cost forecasting and risk management practices.Enhance inventory management strategies to align with PBH demand and usage trends.Conduct thorough analyses of reliability, utilization, and failure trends to guide planning initiatives.Collaborate across departments including supply chain, logistics, and technical teams to ensure seamless contract execution.Identify potential risks and develop comprehensive mitigation plans to uphold service standards.Lead regular contract reviews and performance assessments with both internal and external stakeholders.Ensure adherence to contractual agreements and service level agreements (SLAs).Candidate ProfileProven experience in managing PBH or comparable aviation support contracts.In-depth knowledge of aviation supply chain dynamics and component management.Strong commercial insight with a track record in cost, margin, and risk management.Exceptional analytical skills, including data interpretation, forecasting, and performance evaluation.Experience in stakeholder management, engaging effectively with customers and internal teams.Adept at thriving in a fast-paced, operationally-focused environment.

Join Mercier Consultancy as a Hungarian-Speaking Customer Service Representative and become an integral part of our Client's Subscription-Based Services team. In this dynamic position, you will deliver outstanding support to our Hungarian-speaking customers, addressing their subscription-related inquiries to ensure a smooth and pleasant user experience.Your proficiency in Hungarian will be crucial as you assist clients with account management, troubleshoot issues, and share insights about service features and advantages. Your commitment to providing high-quality service will be key in enhancing customer satisfaction and loyalty.Key Responsibilities Provide exceptional customer service in Hungarian through various communication channels, including phone, email, and chat, focusing on subscription inquiries. Guide customers through account management, payment processes, and subscription adjustments. Resolve customer complaints and inquiries professionally and efficiently. Accurately document all customer interactions within our CRM system. Work collaboratively with internal teams to tackle complex customer issues and improve service quality. Collect and analyze customer feedback to drive service enhancements. Stay informed about evolving trends in subscription-based services and the industry at large.

Role Overview Playtech is looking for a Customer Service Associate based in Sofia. This position serves as the first point of contact for customers, handling questions and offering support to ensure a positive experience with Playtech products. What You Will Do Respond to customer inquiries promptly and professionally Assist customers with issues related to Playtech products Work to resolve concerns and provide clear solutions Support a positive relationship between customers and the Playtech brand Location This role is based in Sofia.

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm working with leaders to deliver meaningful change and measurable value. With a team of over 2,000 professionals based across the UK, Europe, North America, Asia, and Australia, Baringa combines international insight with local expertise. The firm supports clients in sectors such as energy and resources, financial services, government, consumer products, pharmaceuticals, manufacturing, technology, media, and telecommunications. Services span strategy, transformation, and operational improvement, all underpinned by technology, data analytics, and digital innovation. Baringa is recognized for its collaborative approach and commitment to understanding what matters most to clients. Teams are known for their curiosity, empathy, and dedication to client success, helping organizations reshape energy markets, modernize financial systems, expand digital networks, and drive growth in consumer industries. The company has been named a Great Place to Work globally, ranked in 22 categories by the Financial Times for UK Leading Management Consultants, and listed by Forbes as one of the World’s Best Management Consulting Firms for four years running. Role Overview: Energy Consultant - Power & Low Carbon Solutions This position is based in Sofia, Bulgaria, within Baringa’s Power & Low Carbon Solutions (PLCS) team. The team partners with clients across the energy value chain, including utilities, independent power producers, developers, network operators, commodity traders, industrial companies, investors, policymakers, and regulators. PLCS supports clients as they develop projects, deploy capital, and seek value throughout the energy transition. Areas of focus include renewables, energy storage, clean molecules, and low-carbon infrastructure. The team draws on deep market, technical, commercial, and regulatory expertise to guide clients through the evolving energy landscape. Who We’re Looking For At least 2 years of relevant experience in the energy sector or a related field Baringa welcomes candidates ready to contribute to the transition to low-carbon energy and support clients at every stage of the value chain.

Join Playtech as a Customer Service Associate in Sofia and become a vital part of our dynamic customer support team. In this role, you will have the opportunity to assist customers with inquiries, resolve issues, and provide exceptional service that enhances their experience with our products. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow within the company.

Join Renesa Electronics as a Customer Service Representative Intern and gain hands-on experience in the dynamic electronics sector. In this role, you will assist customers with inquiries, provide product information, and develop skills in communication and problem-solving.

Tieto Tech Consulting seeks a Power BI Engineer based in Sofia. The main goal of this position is to transform data into useful insights that help guide business decisions and make team operations more effective. Role overview This role centers on designing and building Power BI solutions. The work involves creating dashboards and reports that present complex information in a clear, accessible way for different teams across the company. What you will do Develop Power BI solutions tailored to business needs Translate data into actionable insights for decision-makers Support teams by improving how information is presented and used

Join Mercier Consultancy MD for an exhilarating opportunity as a Portuguese Speaking Customer Service Representative, focusing on subscription services based in the stunning environment of Greece! This position is perfect for those eager to leverage their language abilities while delivering exceptional customer support in a vibrant Mediterranean setting.Why You Should Join UsAt Mercier Consultancy MD, we prioritize a dynamic and collaborative workplace where your contributions make a difference. Experience the rich cultural heritage and breathtaking landscapes of Greece while enhancing customer satisfaction through your role.Key Responsibilities Provide exemplary assistance to Portuguese-speaking customers through various channels including phone, email, and chat, maintaining a friendly and professional tone. Guide customers in understanding their subscriptions and promptly resolve any questions or concerns. Effectively handle customer complaints to boost overall satisfaction levels. Keep precise records of customer interactions, ensuring timely follow-up on any pending issues. Work alongside team members and other departments to enhance service delivery and customer experience. Stay updated on subscription services and market trends to offer informed support.

Join Mercier Consultancy in an exciting role as a Hungarian Customer Service Representative for our Client's Online Education Platform based in Bulgaria. In this pivotal position, you will deliver exceptional support to our Hungarian-speaking clientele, guiding them through our online educational resources and tools.Your proficiency in Hungarian will be crucial as you assist customers with inquiries about course details, technical assistance, and account management, ensuring they enjoy a seamless learning experience. You will play a key role in our mission to make education accessible and empowering for all learners.Key Responsibilities Provide exemplary customer support in Hungarian via phone, email, and chat regarding our online education platform Assist users with registration, course selection, and navigation of learning systems Troubleshoot technical issues and supply effective solutions to enhance user experiences Accurately document all customer interactions within our CRM system Work collaboratively with internal teams to address complex inquiries and feedback Gather customer insights to contribute to the improvement of our educational offerings and platform usability Stay informed about educational trends and technological advancements in online learning

Join the dynamic team at Mercier Consultancy as a Danish Speaking Customer Service Advisor, where you will embark on an exciting journey to Greece with paid relocation! In this pivotal role, you will be the primary contact for our Danish-speaking clients, delivering exceptional customer service while embracing the stunning Greek scenery and culture.As a Customer Service Advisor, you will assist clients through various communication channels, ensuring their inquiries are addressed promptly and professionally. Your efforts will be crucial in upholding our stellar reputation for customer satisfaction and service excellence.Key ResponsibilitiesProvide outstanding support to Danish-speaking customers via phone, email, and chat.Address customer inquiries regarding our products and services.Accurately document customer interactions in our CRM system.Collaborate with team members to efficiently resolve customer issues.Guide clients on product features and benefits to enhance their experience.Gather and communicate customer feedback to drive service enhancements.Participate in ongoing training to stay current on product knowledge.

Job Overview:Join our dynamic team at tsmg, a Malaysian-based Engineering, Procurement, Construction, and Commissioning (EPCC) company renowned for our expertise in Extra High Voltage (EHV) solutions. We are currently on the lookout for highly skilled and experienced professionals in high voltage power transmission line stringing operations. The ideal candidate will have an extensive background in stringing activities for transmission lines operating at 330kV and above, demonstrating a strong commitment to safety and excellence in execution.

Role overview The Power BI Engineer at Tieto Tech Consulting will focus on creating and maintaining business intelligence solutions that help transform data into useful insights. The role plays a key part in supporting the company's analytics and reporting needs. What you will do Collaborate with teams throughout the organization to design and develop business intelligence solutions using Power BI Maintain and enhance existing dashboards and reports to ensure accuracy and relevance Deliver reliable analytics to support informed, data-driven decision-making Location This position is based in Sofia.

Join Mercier Consultancy as a Dutch Speaking Customer Service Representative, supporting our client's innovative food delivery platform. In this engaging position, you will deliver outstanding service to Dutch-speaking customers, guiding them through our food delivery offerings and ensuring a smooth ordering process.Your proficiency in Dutch will be vital as you respond to customer queries regarding menu items, assist with order placements, track deliveries, and resolve any issues that arise. Your dedication to exceptional customer service will foster a positive experience for our users.Key Responsibilities Provide exceptional customer support in Dutch via phone, email, and chat for food delivery inquiries. Assist customers with their menu selections, order placements, modifications, and cancellations. Quickly and effectively resolve customer issues and complaints. Accurately document customer interactions in our CRM system. Work collaboratively with restaurant partners and delivery teams to ensure a seamless service experience. Collect customer feedback to continually enhance service quality. Stay informed about menu items, ongoing promotions, and delivery policies.

Join Mercier Consultancy MD, a dynamic company located in the vibrant city of Sofia, as we seek enthusiastic Italian-Speaking Customer Service Representatives. This exciting role is perfect for individuals who thrive on delivering exceptional customer support and are fluent in Italian. You will have the opportunity to connect with customers, addressing their inquiries and ensuring a delightful experience.Key Responsibilities Effectively respond to customer inquiries via phone, email, and chat in Italian, providing assistance with product and service questions. Offer precise information regarding billing, accounts, and company policies. Guide customers through troubleshooting any issues they may face with products or services. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Document all customer interactions in the CRM system for accurate record-keeping and follow-up. Work closely with internal teams to enhance service delivery and address customer feedback. Maintain up-to-date knowledge of the products and services offered to provide informed support.