company

Customer Service Associate

Bad DragonPhoenix, Arizona, United States
On-site Full-time $18/hr - $18/hr

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Experience Level

Experience

Qualifications

RequirementsHigh school diploma or equivalent is required. Proficiency in Microsoft Office and Google Workspace applications is necessary. Experience with CRM or help-desk tools (e.g., Zendesk) is advantageous. Outstanding verbal and written communication skills are essential. Proven typing accuracy with a minimum speed of 40 words per minute. Strong organizational and time management skills, with a keen attention to detail. Previous experience in sales, retail, call center operations, or public service is preferred.

About the job

About Bad Dragon

Bad Dragon is a dynamic production, design, and fulfillment company based in Phoenix, Arizona, renowned for its innovative approach to the manufacturing and retail of adult products. We pride ourselves on fostering a professional, efficient, and collaborative work culture that champions creativity and ongoing improvement.

Job Overview

We are currently looking for a dedicated Customer Service Associate to join our team. This role requires a commitment to delivering outstanding service and support to our customers. The ideal candidate will possess exceptional communication skills, a professional demeanor, and a knack for building and sustaining positive relationships with customers.

This position is full-time and requires on-site presence in Phoenix, Arizona. The standard work hours are Monday through Friday, from 7:00 a.m. to 3:30 p.m., with potential adjustments based on operational needs.

Key Responsibilities

  • Prepare for customer inquiries by familiarizing yourself with our product line, services, and internal support policies.
  • Address product and service inquiries by clarifying customer concerns, identifying root causes, and implementing effective solutions, ensuring customer satisfaction through follow-up.
  • Respond promptly and professionally to customer emails and live chats, with phone support anticipated in the future.
  • Provide clear, friendly, and thorough responses with a focus on accuracy and empathy.
  • Assist customers with warranty and damage claims, as well as manage returned or abandoned packages and replacement orders.
  • Handle order modifications, refunds, and additional payments efficiently.
  • Maintain detailed records of all customer interactions and resolutions.
  • Offer basic technical support for website navigation, account access, and troubleshooting.
  • Collaborate with other departments to share customer feedback and company updates.

About Bad Dragon

At Bad Dragon, we are committed to creating a workplace that fosters innovation and teamwork. We believe in empowering our employees to take initiative and contribute to our mission of providing high-quality adult products and exceptional customer experiences.

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