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Customer Service Associate

On-site Full-time

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Experience Level

Entry Level

Qualifications

To be successful in this position, candidates should possess:Strong communication skills in English. Ability to work in a fast-paced environment. Problem-solving skills and a customer-centric approach. Prior experience in customer service is a plus, but not mandatory.

About the job

Join our dynamic team at Sutherland as a Customer Service Associate in Kochi! We are seeking enthusiastic individuals who are passionate about providing exceptional service to our customers. In this role, you will assist customers with inquiries, resolve issues, and ensure a positive experience.

Key Responsibilities:

  • Responding to customer inquiries via phone, email, or chat.
  • Providing accurate information about products and services.
  • Resolving customer complaints in a timely manner.
  • Maintaining a high level of professionalism and customer service.

About Sutherland

Sutherland is a global leader in process transformation, dedicated to developing innovative solutions that enhance customer experience. Our commitment to excellence and our dynamic team culture make us a great place to work and grow.

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