Customer Service Engineer

Netwealth, a Melbourne-based wealth management platform, supports advisers and investors across Australia. Since 1999, the company has focused on challenging industry norms and providing solutions that matter to clients. The team values curiosity, optimism, and authenticity, and encourages career growth and meaningful contributions. Role overview The Customer Servicing Team Leader manages daily operations for the Administration stream at the Melbourne office. This role blends people leadership with technical know-how, supporting a team that handles high-volume account maintenance and transfer tasks. The Team Leader works closely with team members, especially on complex or escalated administration issues, and upholds high standards of quality and compliance. What you will do Coach, support, and motivate team members through regular feedback and performance management. Offer technical guidance and make decisions on complex or escalated administrative matters. Oversee daily workloads, queues, and priorities to meet service level agreements and customer commitments. Maintain operational control by balancing workload volume, accuracy, risk, and customer satisfaction. Identify process inefficiencies and contribute to ongoing improvement initiatives. Support the rollout of new processes, workflows, or system changes within the team. Ensure compliance with Superannuation legislation, AML/CTF, CDD, privacy, and other regulatory requirements. Location This position is based at Netwealth’s Melbourne office.

Join our dynamic team as a Field Team Leader where you will oversee and coordinate field operations to ensure the highest standards of service delivery. As a leader, you will inspire and guide your team, fostering a culture of excellence and collaboration. This role is perfect for those eager to jumpstart their careers in retail services with hands-on experience and leadership responsibilities.

About Netwealth Netwealth is an Australian wealth management company recognized for its innovative approach and technology-driven platform. Since 1999, the team has focused on challenging industry norms and delivering solutions that make a real impact for clients and advisers. The company values curiosity, optimism, and collaboration, and encourages authenticity and agility in its workplace culture. Netwealth supports career growth and values input from every team member. Employees are encouraged to bring forward ideas and help shape the future of financial services in Australia. Role Overview: Payments Team Leader This Melbourne-based role leads the Payments team, ensuring daily operations run smoothly and efficiently. The Payments Team Leader is responsible for guiding the team through high-volume deposit and withdrawal processing, with a focus on accuracy, timeliness, and excellent service for clients and advisers. The position combines people leadership with technical expertise, supporting team members in resolving complex payment issues and maintaining high service standards. Main Responsibilities Lead, coach, and mentor the Payments team, providing regular feedback and conducting performance reviews. Offer technical support and decision-making for complex or escalated payment matters. Monitor daily queues, manage team workloads, and prioritize tasks to meet service agreements and customer needs. Maintain strong operational controls, balancing transaction volume, accuracy, risk, and customer satisfaction. Identify and suggest process improvements, contributing to ongoing team and system enhancements. Support the implementation of changes to processes, workflows, or systems within the team. Ensure compliance with AML/CTF regulations, customer due diligence, privacy requirements, and other relevant standards. Location This position is based at Netwealth's Melbourne office.

About Netwealth Netwealth stands out as one of Australia's leading FinTech companies, known for its award-winning platform and NextGen technology. Since 1999, the company has focused on shaping the future of wealth management for advisers and investors across the country. Growth at Netwealth comes from challenging the status quo. The team works with agility, avoids unnecessary bureaucracy, and delivers smarter solutions for clients. Authenticity and adaptability are core values, and the company fosters an environment where people can excel, develop their careers, and contribute to meaningful outcomes. Role Overview: Team Leader - Super Payments This Melbourne-based position leads a team within the Super Payments division. The role is responsible for the accurate and timely processing of superannuation deposits and withdrawals. It combines hands-on leadership with technical expertise in a high-volume environment. The Team Leader maintains service standards, manages risk and accuracy, and works to enhance the client experience. What You Will Do Lead, coach, and support team members through regular one-on-ones, feedback, and daily guidance. Provide technical leadership and hands-on help with complex or escalated Super Payments matters. Monitor team workloads, queues, and priorities to meet service turnaround and quality targets. Promote a customer-focused, accountable culture that reflects Netwealth's values. Spot process gaps, risks, and improvement opportunities, and support change initiatives. Ensure compliance with Superannuation legislation, AML/CTF, CDD, privacy, and internal controls. Partner closely with your Manager and internal stakeholders. Location This role is based at the Melbourne office.

Are you ready to take the lead in a dynamic team environment? Join tal as a Team Leader in Melbourne and play a vital role in our Lifebroker department. This full-time position is ideal for individuals eager to kickstart their career in a supportive and engaging atmosphere.

Join Amber Electric as a Customer Operations Manager for our dynamic Voice Team! In this role, you will be pivotal in enhancing our customer experience, leading a dedicated team to ensure seamless communication and exceptional service delivery. You will drive operational excellence, optimize workflows, and contribute to strategic initiatives that elevate our customer support function.Your leadership will empower the team to excel in handling customer inquiries, resolving issues efficiently, and fostering a culture of continuous improvement. Collaborate closely with cross-functional teams to refine processes that enhance our Voice operations.

About the Role Colliers is looking for a Team Assistant to support the Investment Services group in Melbourne. This position helps keep the team organized and ensures smooth day-to-day operations for both staff and clients. Main Responsibilities Manage calendars and coordinate schedules for team members Organize meetings, including logistics and materials Assist with client communications and follow-ups What We’re Looking For Strong attention to detail Proactive approach to work and problem-solving Comfortable handling multiple tasks at once Enjoys supporting others and contributing to team goals This role suits someone who likes to stay organized and help others succeed in a busy professional setting.

Join our dynamic Voice Team as a Customer Experience Specialist at Amber Electric! In this role, you will be the first point of contact for our customers, providing exceptional support and guidance through various communication channels. You will be responsible for ensuring our customers have a seamless experience, addressing their inquiries, and resolving any issues promptly. Your passion for customer service and ability to empathize with customers will play a crucial role in enhancing their journey with Amber Electric.

About NetwealthAt Netwealth, we are more than just a financial services company; we are pioneers in transforming the wealth management landscape in Australia. Our award-winning platform, combined with cutting-edge NextGen technology, empowers advisors and investors to achieve greater success. Recognized as one of Australia’s most innovative FinTech companies, we have experienced rapid growth since our inception in 1999 by consistently challenging the status quo. We thrive on agility, creativity, and a commitment to delivering smarter solutions that drive genuine impact for our clients.What truly distinguishes us is our team. We are a collective of curious, optimistic, and brave individuals who collaborate to enhance the financial well-being of Australians. We value authenticity and agility, fostering an environment where you can excel, expand your career, and contribute to meaningful work.If you seek a workplace where your contributions are valued, innovation is embraced, and you can play a role in shaping a brighter financial future, we invite you to join us at Netwealth.The OpportunityAs a Customer Service Representative, you will be the first point of contact for our customers, primarily assisting clients and advisors. You will manage inbound calls, emails, and web chats regarding our products, services, and general inquiries. Delivering exceptional service within defined timeframes is essential, as this reflects our commitment to professionalism and excellence at Netwealth.What You’ll DoManage inbound communication via phone, email, and web chat concerning products, services, and inquiries.Provide service that meets or exceeds established standards and timeframes.Document all interactions and escalate issues to the Team Leader as necessary.Collaborate with internal teams, including Sales and Investment Operations.Stay informed about product, process, and regulatory updates.Contribute to cross-functional projects with shared priorities.About YouExperience in financial services, preferably with a background in superannuation.Customer-centric approach with a professional, friendly demeanor.Strong communication skills characterized by courage and a consultative approach.Exceptional attention to detail and analytical capabilities.Ability to thrive in a fast-paced environment and adapt to change.

xplor seeks a Customer Service Advisor in Melbourne to act as the first point of contact for customers. The role centers on handling inquiries and providing helpful solutions, aiming to make each interaction positive. Key responsibilities Respond to customer questions and requests promptly Offer clear solutions to resolve issues as they arise Maintain a high standard of service with every customer What you bring Strong communication skills Ability to solve problems efficiently Commitment to creating a positive customer experience

Role Overview Amber Electric is looking for a Customer Service Specialist (Casual) focused on supporting vulnerable customers. This role is based in Melbourne. The position centers on delivering thoughtful, reliable assistance to individuals who need extra care. What You Will Do Connect with customers through different channels, including phone, email, and chat. Listen carefully to customer concerns and respond with empathy and professionalism. Work to understand each customer’s unique situation and ensure their needs are addressed. About the Team Join a group committed to making energy more accessible and manageable for everyone, especially those who need additional support.

About the Role BWS Elizabeth St in Melbourne is hiring a Liquor Team Member. This position focuses on helping customers select their preferred beverages, keeping store displays tidy, and making sure shelves stay stocked. The team values friendly service and a welcoming atmosphere for everyone who visits. What You Will Do Assist customers in choosing products and answering questions Maintain and organize store displays Monitor and replenish stock as needed Work closely with teammates to provide smooth service Who Suits This Role Enjoys helping people and providing attentive service Works well with others and values teamwork Comfortable staying active and organized during busy periods This position is based at BWS Elizabeth St, Melbourne, with Endeavour Group Limited.

Domino's Pizza in Melbourne is looking for a Customer Service Representative. This role is the first point of contact for customers, focusing on handling orders and answering questions in a helpful, professional way. Each interaction aims to create a positive experience for every customer. Key responsibilities Respond to customer calls and address inquiries Process orders with accuracy and efficiency Assist customers to ensure their experience is smooth and pleasant What helps in this role Enjoyment in working with people and providing support A friendly, welcoming attitude during every conversation Comfort managing tasks in a busy environment This position suits those who care about food and customer satisfaction. Domino's offers a place to develop customer service skills and work as part of a team focused on service.

Join our dynamic team as a Customer Service & Validation Coordinator at cglrs1, where you'll play a pivotal role in ensuring customer satisfaction and validating our service offerings.In this position, you will be responsible for coordinating customer service activities, supporting creative activation initiatives, and ensuring seamless communication between departments. Your attention to detail and commitment to excellence will be essential in maintaining our high standards of service.

Domino's Pizza in Melbourne, FL is looking for a Customer Service Representative to join the team. This position involves regular contact with customers, handling orders, and answering questions as they come in. Role overview Daily work focuses on providing helpful, accurate service to guests. A positive attitude and careful attention to detail are important for making each customer’s visit a good one. What you will do Take customer orders in person or by phone Respond to questions about menu items and services Ensure every guest receives friendly and efficient service Requirements Strong communication skills Friendly and approachable manner Attention to detail

Xplor is looking for a Customer Service Advisor based in Melbourne to join the Global Contact Center. This position centers on supporting customers, handling their questions, and addressing concerns with care and professionalism. Success in this role depends on clear communication and a genuine dedication to service. Key responsibilities Respond to customer inquiries through phone, email, or chat Help customers resolve issues and identify solutions Communicate clearly and professionally to reflect Xplor’s values What we look for Strong listening skills and the ability to understand customer needs Attention to detail and a knack for solving problems Commitment to creating a positive experience for every customer

Domino's Pizza in Melbourne is looking for a Customer Service Representative. This position plays a key role in making sure every customer has a positive experience, acting as the first point of contact at the store. Role overview This job involves taking orders both in person and over the phone. Customer Service Representatives answer questions, resolve issues quickly, and process payments accurately. Creating a friendly and welcoming environment is part of the daily routine. What you will do Take customer orders face-to-face and by phone Respond to questions and help resolve concerns Handle payments and manage transactions Contribute to a positive store atmosphere Requirements Enjoy helping people Clear and friendly communication skills Comfortable working during busy times Attention to accuracy and efficiency Those who like working with people and value great service are encouraged to apply to join the Domino's Pizza team in Melbourne.

Role Overview tal is hiring a Sales Performance Leader in Melbourne. This position focuses on building strategies that improve sales results and strengthen team skills. The role calls for someone who takes initiative and enjoys helping others grow. What You Will Do Develop and implement plans to boost sales effectiveness Support and coach team members to improve performance Promote a culture of ongoing learning and improvement

Join the innovative team at On Running as a Store Leader in our Melbourne Emporium location! We are looking for a dynamic individual who is passionate about sports and lifestyle brands, with strong leadership skills to inspire and motivate our team. You will be responsible for driving sales, ensuring an exceptional customer experience, and managing day-to-day store operations.