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Experience Level
Manager
Qualifications
QualificationsProven experience in customer service management, preferably in the finance sector. Strong leadership skills with a focus on team development and training. Excellent communication and interpersonal abilities. Demonstrated ability to build and maintain relationships with investors. Analytical skills to monitor and improve service metrics.
About the job
Job Summary
Join MicroVentures, a leading equity-based crowdfunding platform, as we seek a dynamic Customer Service Manager in Finance. In this crucial role, you will lead our Investor Relations team, providing strategic vision and overseeing daily operations. Your expertise will enhance our customer service and training protocols, fostering stronger investor relationships, expanding our investor community, and ensuring high levels of investor satisfaction while meeting internal deadlines.
About MicroVentures
MicroVentures is at the forefront of equity crowdfunding, offering innovative investment opportunities to a diverse range of investors. We are dedicated to enhancing the investment landscape through transparency, accessibility, and community engagement.
Full-time|$120K/yr - $150K/yr|Remote|Austin, US; New York, US; Remote US
About the RoleWe are seeking a detail-oriented and analytical Finance Systems Manager to spearhead the advancement of our financial planning infrastructure. As the main steward of Pigment, you will expertly connect intricate financial logic with scalable system design. Your role goes beyond mere tool maintenance; you will be responsible for building the defi…
Join our innovative team at SonarSource as a Business Systems Analyst specializing in Finance. In this pivotal role, you will leverage your analytical skills to optimize our financial systems, streamline processes, and drive data-driven decision-making. Collaborate with various departments to ensure the accuracy and efficiency of financial operations, while contributing to our mission of enhancing software quality.
Join Bazaarvoice as a Finance Operations Manager and play a pivotal role in enhancing our financial processes and systems. In this dynamic position, you will lead a team dedicated to optimizing financial operations, ensuring compliance, and driving efficiency across all financial functions. As a key member of our leadership team, you will collaborate with cross-functional departments to implement best practices, streamline workflows, and contribute to strategic financial planning. Your expertise will enable us to deliver exceptional service and innovative solutions to our clients.
Location: Austin, TX (Hybrid on-site) Clearance Requirement: Must be a U.S. Citizen with the ability to obtain a security clearance. NODA is a veteran-owned technology company focused on advancing unmanned systems for defense, intelligence, and commercial clients. Backed by venture capital, the team develops solutions for autonomous coordination of vehicles across air, sea, land, and space. The company values innovation, quick iteration, and close collaboration. The Vice President / Director of Finance will serve as NODA’s first finance leader, responsible for building and leading the strategic finance function. This hybrid Austin-based role is CFO-track and calls for someone who combines strong analytical skills with experience in capital allocation, ideally gained in investment banking or investing, and is ready to apply these strengths in a growing operating company. Role overview This leader will work directly with the founding team to shape NODA’s financial model, projections, and story. Responsibilities span pricing contracts, forecasting revenue for prototypes and production, planning headcount based on backlog, and communicating the company’s financial narrative to investors and the board. The VP / Director will own financial planning and analysis, develop scalable models and reporting, and support future equity raises from diligence through closing. Collaboration with the Controller and external accounting partners is key, as they manage accounting, audits, and compliance with government contracts, while this role focuses on strategy and capital planning. Key responsibilities Financial Planning and Analysis Build and maintain the operating model, including revenue forecasts, headcount planning, operating expenses, and cash flow projections. Lead annual budgeting and quarterly reforecasting with input from department leaders. Translate the operating model into regular reporting for the board, investors, and executive team.
Job SummaryJoin MicroVentures, a leading equity-based crowdfunding platform, as we seek a dynamic Customer Service Manager in Finance. In this crucial role, you will lead our Investor Relations team, providing strategic vision and overseeing daily operations. Your expertise will enhance our customer service and training protocols, fostering stronger investor relationships, expanding our investor community, and ensuring high levels of investor satisfaction while meeting internal deadlines.
About Ouro:Ouro is a dynamic, globally integrated financial services and technology company committed to empowering consumers with innovative financial solutions. Our offerings include prepaid, debit, cross-border payments, and loyalty solutions tailored for both individual and enterprise partners. Our flagship product, Netspend, delivers secure and convenient prepaid and debit account solutions, allowing consumers to easily manage their finances and make everyday purchases. With an extensive U.S. retail network, we provide access to over 130,000 reload points and 100,000 distribution locations nationwide.Since our inception in 1999 by industry visionaries, we have processed billions in transaction volumes and served millions of customers globally, with our headquarters located in Austin, Texas.Role Overview:As the Senior Manager of Strategic Finance, you will play a pivotal role in our finance team, reporting directly to the VP, Head of Strategic Finance. You will be responsible for spearheading corporate financial planning, forecasting, and strategic analysis. This position requires delivering data-driven insights that foster business growth, optimize resource allocation, and improve financial performance.Key Responsibilities:Strategic Financial PlanningDevelop and maintain comprehensive multi-year financial models for quarterly, annual, and long-term strategic planning.Prepare and present clear, insightful financial analyses and forecasts that emphasize key trends, risks, and opportunities relative to the company’s strategy.Effectively communicate financial insights to stakeholders, executives, private equity sponsors, and the Board.Capital Allocation & Corporate FinanceOptimize capital structure, fundraising strategies, and investment plans to support the company's growth objectives.Evaluate M&A opportunities, strategic partnerships, and investment initiatives to enhance long-term value.Operational & Growth StrategyCollaborate with the Head of Strategic Finance, CFO, CEO, and business stakeholders to assess and prioritize initiatives that drive growth and operational efficiency.Develop and execute pricing strategies, unit economics analyses, and cost optimization plans to bolster revenue growth.
Full-time|$26/hr - $26/hr|On-site|Austin, Texas, United States
Become a Part of Our Dynamic Team!At DSI Systems, we bring over four decades of unparalleled expertise in sales enablement and tailored business solutions, consistently delivering exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in an exciting and fulfilling environment where your growth and impact are paramount.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail locations. This role involves direct engagement with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-traffic scenarios. Success in this position hinges on excellent communication abilities, emotional resilience, technological proficiency, and maintaining composure and professionalism in a dynamic retail context. Core Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail settings.Address inquiries related to billing, account modifications, plan adjustments, device support, and service inquiries.Troubleshoot wireless devices, network issues, and feature functionalities.Thrive in high-volume retail environments, sustaining focus, professionalism, and quality service during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail issues.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule Expectations This role is conducted in a retail environment and requires standing and walking on the sales floor for up to 8 hours daily.Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-oriented environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real-time.Thoroughly and accurately document all customer interactions.Comply with company policies, compliance regulations, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and maintain approved planograms for mobile devices and signage.Maintain inventory accuracy and manage stock levels effectively.
About Upside:Upside is revolutionizing the brick-and-mortar commerce landscape with our advanced technology. By harnessing the capabilities of online retail—such as profit analysis, attribution, and incrementality—we provide unparalleled value to our users on everyday purchases while enabling physical businesses to attract new, profitable customers. Our platform has empowered millions of users to earn 2 to 3 times more cashback compared to any other service, and has enabled hundreds of thousands of brick-and-mortar businesses to achieve measurable profitability. Each year, billions of dollars in commerce flow through the Upside platform, returning direct value to our retail partners, the consumers they serve, and supporting crucial sustainability efforts.Your Contribution:In your role as Senior Marketing Systems Manager, you will be responsible for the tools and frameworks that drive Upside's marketing and Sales Development Representative (SDR) initiatives. You will manage our marketing automation and sales engagement systems, ensuring data integrity within Salesforce. This position demands a proactive individual who can independently balance operational support with strategic projects, demonstrating sound judgment in decisions regarding tools, configurations, and process designs. Reporting to the Senior Director of Revenue Operations, you will collaborate closely with the Marketing, Sales Development, and Salesforce Administration teams to ensure our technology framework effectively supports pipeline generation and business expansion.Key ResponsibilitiesOversee the daily administration, configuration, and optimization of Upside's marketing and SDR technology stack, including HubSpot, Outreach, Gong, ZoomInfo, Clay, and related tools.Act as the primary systems partner for B2B Marketing and Sales Development, translating business needs into scalable, well-documented platform configurations and workflows.Work closely with the Salesforce Administration team to ensure smooth data transfers, proper data model alignment, and consistent lead/contact routing between marketing systems and our CRM.Provide production support by troubleshooting, prioritizing, and resolving issues raised by end users across marketing and SDR platforms, focusing on root-cause solutions.Assist in program management for the marketing systems domain, including roadmap definition, backlog management, and delivery planning in collaboration with business stakeholders.Facilitate Upside's go-to-market AI adoption initiatives by identifying opportunities for automation and AI enhancements.
About Upside:At Upside, we are revolutionizing traditional commerce with innovative technology that blends the advantages of online retail—such as profit measurement, attribution, and incrementality—to deliver exceptional value to our users on daily purchases. Our platform has empowered millions of customers to earn 2 to 3 times more cashback compared to other services, while also enabling numerous brick-and-mortar businesses to gain profitable customers. With billions of dollars flowing through the Upside platform annually, we ensure that this value benefits our retail partners, the consumers they cater to, and vital sustainability initiatives.Position OverviewAs the Senior Systems Manager, you will play a pivotal role in designing, optimizing, and evolving our Consumer Operations technology stack. You will be the technical lead for essential operational systems and integrations, driving the identification, development, and scaling of AI-driven solutions that enhance customer experience and significantly lower operational costs.This position allows for high autonomy and requires close collaboration with Product and Engineering teams while maintaining a strong presence in Consumer Operations. To succeed, you must possess deep technical knowledge, a systems-oriented mindset, and the capability to translate operational challenges into scalable technical solutions.Key ResponsibilitiesVoice of the Customer (VOC) Insights:Lead the development and maintenance of reporting that highlights VOC insights across Consumer Operations channels.Create scalable, automated reports and dashboards that showcase customer sentiment, ongoing issues, friction points, and trends in customer experience.Collaborate with Consumer Operations, Product, and Marketing teams to ensure VOC insights are actionable and consistently integrated into strategic decision-making.Leverage data to link customer feedback with operational drivers and areas for improvement.Systems Management & Integration:Oversee the operational effectiveness of critical Consumer Operations systems, including Zendesk, Retool, Slack integrations, and related tools.Ensure systems are reliable, scalable, well-integrated, and optimized for both frontline and back-office teams.Serve as the technical liaison for system-related issues and enhancements.
Full-time|On-site|Austin, TX, United States; Boulder, Colorado, United States; Chicago, Illinois, United States; London, United Kingdom; New York, NY, United States; Seattle, Washington, United States
Hudson River Trading seeks a Trading Systems Engineer to join the Trading Systems Infrastructure team. This group builds and maintains the technology behind global trading operations. Their work supports high performance and reliability for the ultra-low latency operating systems, automation tools, and development platforms that keep trading strategies running worldwide, around the clock. Role overview The Trading Systems Engineer will help support and improve real-time production trading environments. The work centers on solving challenges that require high availability, high throughput, and ultra-low latency. This role contributes to the development and automation of essential infrastructure components, working alongside a team committed to keeping trading systems operating smoothly at all times. What you will do Support and improve real-time production trading environments Address challenges involving high availability, high throughput, and ultra-low latency Contribute to developing and automating critical infrastructure Collaborate with a team focused on system reliability and uptime Requirements Experience with coding and automation Strong interest in enhancing technology stacks Ability to solve complex technical problems in demanding environments Comfort working where uptime and performance are essential Locations Austin, TX, United States Boulder, Colorado, United States Chicago, Illinois, United States London, United Kingdom New York, NY, United States Seattle, Washington, United States
Role overview Upside seeks a Knowledge Systems Architect in Austin to shape how information is managed and shared across the company. This position centers on designing and building systems that enable teams to find, share, and use knowledge effectively. What you will do Design and implement knowledge management systems that streamline information flow Create solutions that support more effective decision-making Collaborate with teams to ensure systems align with their needs and support strong outcomes for clients Location This role is based in Austin.
Join Stanley Consultants, a prestigious and globally recognized consulting engineering firm with a steadfast commitment to our core values of culture, ethics, and client service. We focus on innovative solutions that tackle complex challenges, helping to create a sustainable, interconnected world for everyone. With over 100 years of experience in the energy, federal government, transportation, and water sectors, we are dedicated to enhancing lives and developing the infrastructure that unites us. As an employee-owned company that prioritizes our people, we distinguish ourselves from other engineering firms. At Stanley, your contributions are valued, your professional growth is nurtured, and your achievements contribute to our collective success. We offer flexible work arrangements, competitive salaries, comprehensive benefits, a strong community spirit, and the opportunity to build a fulfilling long-term career.
Join Auberge Resorts Collection as the Director of Finance, where you will play a pivotal role in shaping the financial strategy of our luxury hospitality brand. You will be responsible for overseeing financial planning, budgeting, forecasting, and financial analysis to ensure our continued growth and success. This leadership position requires a strategic thinker with exceptional analytical skills and a passion for excellence in the hospitality industry.
Redpanda is at the forefront of AI infrastructure innovation with its groundbreaking Agentic Data Plane (ADP). This pioneering technology streamlines and secures the connection between AI agents and enterprise data, enhancing operational efficiency. Built on a sophisticated multi-modal data streaming engine, Redpanda enables real-time reasoning and action for agentic applications with remarkable speed and precision.Trusted by industry giants such as Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone, and two of the top five banks in the U.S., Redpanda processes hundreds of terabytes of data daily.Supported by leading venture capital firms including Lightspeed, GV, and Haystack VC, Redpanda fosters a diverse, people-oriented culture with teams spread across the globe.About the Role:The Head of Revenue Systems is responsible for spearheading the strategy, architecture, and execution of the systems that drive Redpanda’s go-to-market operations. This pivotal role ensures seamless integration across Sales, Marketing, Customer Success, Finance, and Partnerships, establishing a unified, scalable, and trustworthy revenue systems framework.In this role, you will design and manage an integrated revenue technology stack that accommodates self-service, sales-assisted, and enterprise models, while facilitating precise forecasting, data integrity, and streamlined workflows. This position combines technical expertise, business insight, and cross-departmental leadership.You Will:Define and lead the comprehensive revenue systems strategy to align with company growth, product-led initiatives, and enterprise scaling.Develop scalable system architectures that support diverse product offerings, pricing structures, and global go-to-market strategies.Oversee the long-term systems roadmap, ensuring a balance between speed, scalability, and maintainability.Manage core revenue systems encompassing CRM, CPQ, billing/subscription management, marketing automation, customer data platforms, support tools, and data/BI layers.Conduct vendor assessments and proof of concept evaluations for new applications.Guide system implementations, migrations, and optimizations from discovery to deployment.Guarantee the reliability, documentation, security, and auditability of all systems.Design and implement AI/LLM-powered workflows for revenue operations and go-to-market teams.Collaborate closely with Sales, Marketing, Customer Success, Finance, Product, and Data teams to translate business needs into system capabilities.
Join Rev during this thrilling phase of innovation!At Rev, every position is pivotal in revolutionizing speech technology, empowering our clients to achieve more, faster. We didn't transform the industry by taking the easy route; we did it by fostering bold ideas, embracing diverse viewpoints, and granting our team the autonomy to create. At Rev, you won't just have a spot at the table — you'll actively participate in reshaping it.Be part of building the future with us! Vice President of FinanceYour Role at Rev: Serve, Own, and GrowWe are on the lookout for a Vice President of Finance who will act as a strategic ally to the CEO and the leadership team, enhancing clarity, accountability, and performance across the organization.This position is tailored for a strategic finance leader rather than a conventional accounting executive. The VP of Finance will ensure that every department comprehends the essential metrics, how their contributions influence company performance, and how to effect measurable change at Rev.The perfect candidate will possess a consultative approach, robust analytical skills, and profound business partnership capabilities. Collaboration with department leaders in product, engineering, sales, marketing, and operations will be key to transforming financial insights into decisions that drive growth. This role will be crucial in aligning the organization around distinct KPIs, financial discipline, and operational execution. Responsibilities:Enhance Company Performance Through MetricsEstablish and implement the essential metrics that propel company performanceGuarantee that every team comprehends the KPIs linked to company growth and successTranslate company objectives into quantifiable outcomes across various business unitsCollaborate Closely With Department LeadersGain a comprehensive understanding of each business unit and its driversWork alongside functional leaders to pinpoint opportunities for enhancing efficiency, performance, and growthDeliver clear financial insights that bolster operational decision-making
Join our dynamic team at Artech Information Systems LLC as a System Analyst. In this role, you will leverage your analytical skills to assess and enhance system functionalities, ensuring optimal performance and user satisfaction. Collaborate with cross-functional teams to gather requirements, develop solutions, and implement best practices in system design and analysis.
Join Saronic as a Senior Finance Operations Analyst where you will play a crucial role in optimizing our financial processes and enhancing operational efficiency. In this position, you will be responsible for analyzing financial data, developing reports, and providing actionable insights to support strategic decision-making. Collaborate with cross-functional teams to drive initiatives that improve financial performance and contribute to the overall success of our organization.
At TerraFirma, we are revolutionizing the way earth is moved for construction projects. Established by former SpaceX engineers and supported by Bain Capital Ventures, we are committed to automating construction to enhance speed, cost-effectiveness, and safety.Our Story & MissionHaving contributed to groundbreaking achievements at SpaceX, including the development of the largest rocket and the deployment of a vast satellite constellation, we learned that infrastructure is pivotal.At Starbase, we recognized that the major obstacle in launching missions to Mars was not the rocket's construction but rather the slow, expensive, and complex process of developing the necessary infrastructure. The lack of buildings, roads, water, power, communication, and waste management made the construction process disproportionately time-consuming and resource-intensive.Analyzing this from a first-principles perspective revealed a crucial truth: creating the foundations for progress should not be this challenging or costly. This insight led us to apply the same engineering principles that drove our success in space exploration and mass manufacturing to the realm of infrastructure. By introducing simplification, iteration, acceleration, and automation to construction, we are poised to unlock a new era of building.Accelerating infrastructure fosters progress across various domains, establishing a self-sustaining engine for tackling humanity's most pressing challenges. The innovations we create on Earth will pave the way for the technologies that will ultimately facilitate settlement on Mars.Job OverviewAs the inaugural finance hire at TerraFirma, you will be responsible for shaping and scaling our finance operations. Collaborating directly with the Chief of Staff and co-founders, your role will involve refining our systems, controls, and operational processes to ensure rapid growth while enhancing financial accuracy.This position encompasses hands-on engagement across accounting operations (AP/AR, month-end close, reporting) and forward-looking finance (budgeting, forecasting, unit economics, fundraising support). You will automate existing workflows, implement essential controls, and establish real-time visibility into cash flow, burn rate, and runway as we expand.
Civitech is a public benefit corporation committed to fostering a more equitable democracy through the development of innovative tools and infrastructure that enhance civic engagement, empower Democratic candidates, and support progressive initiatives. Since its inception in 2019, Civitech has partnered with over 500 organizations, including nonprofit groups, national political committees, and individual campaigns, leveraging our resources to connect with tens of millions of voters and promote a fairer democratic process.The Vice President of Finance and M&A will lead operational finance efforts, collaborating closely with the CFO to conduct due diligence and seamlessly integrate acquired companies. We are looking for a driven leader who can elevate our finance functions and drive EBITDA growth across both core and acquired business sectors. This position is hands-on, emphasizing the implementation of scalable systems over merely adding personnel to manage processes. You will report directly to the CFO, who is spearheading our growth strategy and financing initiatives.We believe in building a diverse team that reflects the communities we serve. We strongly encourage applications from women, people of color, LGBTQIA+ individuals, and others who are underrepresented in the tech industry.
We are seeking a dynamic and skilled Site IT Lead & Systems Administrator to join our team specializing in FedRAMP systems. In this pivotal role, you will oversee the management and optimization of our IT infrastructure, ensuring compliance with Federal Risk and Authorization Management Program standards. Your expertise will be key in enhancing system performance and security.If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!
