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Customer Service Manager - Self Storage Operations

Public Storage

Full-time|On-site|Birmingham

Role overview Public Storage seeks a Customer Service Manager to lead self storage operations in Birmingham. This role centers on daily facility management, aiming for efficient processes and a high level of customer satisfaction. The manager plays a key part in guiding the team and ensuring company standards are met throughout the operation. What you will d…

Apr 28, 2026

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Customer Service - Self Storage Manager

Public Storage

Full-time|On-site|Birmingham

Public Storage seeks a Customer Service - Self Storage Manager for its Birmingham location. This position centers on supporting customers with their storage needs and keeping the facility running smoothly. The manager serves as the main contact for visitors, helping them select storage options and ensuring a positive experience. Main responsibilities Oversee daily operations at the storage site Help customers with rentals, payments, and account inquiries Keep the property clean and welcoming Provide friendly, attentive service in every customer interaction What Public Storage values This role offers a path to grow within a recognized company that values dedication and reliability. Public Storage appreciates team members who bring strong customer service skills and take pride in their work.

Apr 28, 2026

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Customer Service Specialist

Alpha Insight Inc.

Full-time|On-site|Birmingham

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll be the frontline ambassador for our brand. In this dynamic role, you'll engage with customers, address inquiries, and resolve issues with a focus on exceptional service. Your expertise will contribute to customer satisfaction and loyalty.

Sep 18, 2025

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Customer Service Trainer

Immediate Response Recruitment Ltd

Full-time|On-site|Birmingham

Customer Service TrainerAbout Our ClientOur client is a rapidly expanding domestic energy supplier, providing energy to over 300,000 customers across the nation. Their growth trajectory presents real career advancement opportunities, and they are seeking to enhance their team with a skilled Customer Service Trainer.Role OverviewAs a Customer Service Trainer, you will play a pivotal role in identifying and delivering the training requirements for our Call Centre operations. This includes the design, development, and execution of a comprehensive customer service training and coaching program.Your responsibilities will encompass the induction training for new hires, as well as continuous support for existing staff, ensuring they provide an exemplary customer experience that aligns with our service and quality standards.The ideal candidate will have a proven history of delivering outstanding customer service and will guide team members on effective inquiry handling processes.This position is perfect for an articulate and organized individual with experience in the Energy sector and a background in training or supervisory roles, instilling confidence in training delivery.Key ResponsibilitiesResearch, design, and maintain engaging training workshops to enhance employee skills and confidence.Keep a comprehensive library of training materials and records, ensuring they are consistently updated.Collaborate with the Quality Team to pinpoint training deficiencies.Support the Training Manager in fulfilling various customer operation training needs.Assist in the induction and mentoring of employees during their probation period.Work closely with Team Managers post 1-1 reviews to identify training requirements.Alongside the Training Manager, develop a yearly training strategy.Create diverse training, coaching, and monitoring techniques tailored to individual needs.Adhere to all regulatory and compliance standards in fulfilling job duties.Required Skills and ExperienceProven experience in designing and delivering classroom-based training.Background in the Energy sector, particularly with credit meters.Exceptional communication abilities across all organizational levels.Strong written communication skills.Proficiency in Microsoft Office Suite – Word, Excel, and PowerPoint.A high level of motivation and the ability to inspire others.

Jan 28, 2019

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Customer Service Officer

alphabeinsightinc

Full-time|On-site|Birmingham

Join our dynamic team as a Customer Service Officer at alphabeinsightinc, where you will play a pivotal role in providing exceptional service to our valued customers. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.In this fast-paced environment, you will collaborate with various departments to address customer needs effectively, contributing to our commitment to quality and excellence.

Sep 22, 2025

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Customer Service Liaison

Alpha Insight Inc.

Full-time|On-site|Birmingham

As a Customer Service Liaison at Alpha Insight Inc., you will serve as a vital link between our clients and our team, ensuring excellent service delivery and customer satisfaction. You will be responsible for addressing client inquiries, resolving issues, and fostering strong relationships to enhance client experiences. Your role will involve proactive communication, collaboration with cross-functional teams, and the ability to manage multiple tasks effectively. Join us to make a significant impact on our customer service excellence!

Sep 8, 2025

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Customer Service Representative

Alpha Insight Inc.

Full-time|On-site|Birmingham

Join our dynamic team at Alpha Insight Inc. as a Customer Service Representative! In this role, you will be the frontline support for our clients, addressing inquiries and resolving issues with professionalism and efficiency. Your contribution will significantly enhance the customer experience, ensuring satisfaction and loyalty.

Aug 29, 2025

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Freelance Warehouse & Storage Assessor

CSS Recruitment Ltd

Contract|On-site|Birmingham

Role: Warehouse & Storage Trainer/Assessor - FreelanceRate: £150 per day (plus travel expenses and accommodation)Company Overview:Join a dynamic organization at the forefront of the National Training sector! Our client is a well-respected National Training Provider looking to expand its team of knowledgeable Warehouse & Storage Assessors. This is a fantastic opportunity for professionals passionate about training and development.As a Trainer/Assessor, your primary responsibility will be to deliver Level 2 Warehouse & Storage Employability training through engaging workbooks to learners at the client’s site.To excel in this role, you should possess the following qualifications:D32/D33/A1 qualification/TAQA or equivalent in assessingA teaching qualification (minimum of Level 3)A valid driving license and access to a carProven experience in training and assessing within the Warehouse & Storage/Employability sectorStrong Maths, English, and ICT skillsDemonstrated occupational competence in the fieldIf you have the qualifications and enthusiasm for this role, we encourage you to apply now. We look forward to connecting with you!

Oct 22, 2018

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Operations Manager at Britsafe | Birmingham, UK

Britsafe

Full-time|From £47K/yr|Hybrid|Birmingham, England, United Kingdom

Operations Manager Location: Midlands (Remote with travel, monthly visit to York HQ) Salary: From £47,000 per year About BritsafeWith over three decades of excellence, Britsafe has established itself as a leader in customer service, driven by a commitment to innovation in processes, technology, and personnel.We are seeking an Operations Manager who embodies our dedication to excellence, ensuring our teams and sites not only meet but exceed industry standards. About the RoleThis multi-site position involves overseeing security and cleaning operations for a diverse range of prestigious clients in sectors like financial services, distribution, and manufacturing across the Midlands and beyond.Your key responsibilities will include: Leadership & Service Delivery – Upholding high standards in manned security and cleaning in compliance with SIA Approved Contractor Scheme standards. Client & Team Management – Cultivating robust client relationships through regular site visits, meetings, and effective staff training. Scheduling & Compliance – Overseeing rostering (via Timegate), performance, motivation, and compliance measures. Technology & Reporting – Leveraging advanced systems for comprehensive reporting, payroll, and scheduling needs.Your ultimate goal will be to ensure the retention and growth of our client base. Requirements Proven management experience in security and/or cleaning (essential) A valid front-line SIA Licence (essential) Exceptional leadership and communication skills High degree of IT literacy and proficiency with advanced systems A full UK driving licence and access to a vehicle Availability to travel to our York HQ at least once a month Candidates without an SIA licence and management experience will not be considered. What We Offer Competitive salary starting from £47,000 per year An opportunity to manage high-profile contracts with leading clients Support from a company that values its people, performance, and service excellence

Feb 18, 2026

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Operations Services Supervisor

dev2

Full-time|On-site|Birmingham

We are seeking a dedicated and experienced Operations Services Supervisor to join our dynamic team at dev2. In this pivotal role, you will oversee the daily operations of our service department, ensuring that all processes run smoothly and efficiently. You will lead a team of professionals, providing guidance and support to achieve operational excellence and enhance customer satisfaction.Your responsibilities will include developing and implementing operational policies, supervising staff, and collaborating with other departments to drive continuous improvement. The ideal candidate will demonstrate strong leadership skills, a keen eye for detail, and a commitment to delivering outstanding service.

Jan 23, 2023

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Operational Risk and Assurance Manager

HM Courts & Tribunals Service

Full-time|On-site|Birmingham

Operational Risk and Assurance ManagerHM Courts & Tribunals Service (HMCTS) is dedicated to managing the administration of criminal, civil, and family courts and tribunals across England and Wales, as well as non-devolved tribunals in Scotland and Northern Ireland. We are committed to upholding justice as the cornerstone of a safe, fair, and thriving society, and are focused on creating a justice system that is inclusive and effective for all.Currently, we are in the second year of an ambitious six-year initiative aimed at reforming the courts and tribunals system. Our collective efforts are transforming our operational practices, ensuring our justice system remains a global leader by providing a service that enhances accessibility and efficiency for everyone. Our newly modernized Courts and Tribunals Service Centres (CTSC) represent the future of administrative operations, offering centralized hubs for telephony, digital assistance, case progression, and hearing support. These centers guarantee a uniform national service that facilitates the seamless progression of cases and offers essential support to local judiciary members.This is a fixed-term position for 12 months, focusing on overseeing quality monitoring and complaints management across our CTSC to foster service improvement and enhance user satisfaction. The successful candidate will play a crucial role in managing risk while ensuring consistent operational practices across all CTSC locations. Travel between CTSC sites is expected, with base locations including Birmingham, Stoke-On-Trent, or Loughborough.Key Responsibilities:- Manage the CTSC's response to internal and external audits, formulating actionable plans.- Create systems for monitoring and reporting service quality across operational activities.- Ensure assurance on quality and complaints in relation to performance standards/KPIs, addressing variances with actionable recommendations.- Identify opportunities for learning and service enhancement, collaborating with the Corporate Centre and Head of Service Improvement on design and implementation.- Develop proactive risk management strategies, collaborating with Heads of Operations and Service Improvement for effective implementation across CTSC sites.- Provide expert technical advice and recommendations to the CTSC Senior Management Team on risk management and mitigation, identifying issues, proposing solutions, and guiding decision-making processes.Knowledge, Skills and Experience:- Proven knowledge and experience in implementing and managing quality frameworks (Essential).- Demonstrated experience in managing risk and assurance frameworks at an organizational level (Essential).- Strong ability to analyze and present complex data with authority and clarity.

Nov 1, 2019

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Customer Service Administrator

Immediate Response Recruitment Ltd

Full-time|On-site|Birmingham

Customer Service AdministratorWe are excited to partner with a dynamic client in Birmingham who is seeking talented Customer Service Administrators to join their growing team during this busy period.In this fast-paced role, you will play a crucial part in ensuring timely and accurate payroll for our client's drivers.Your responsibilities will involve a blend of administrative tasks and phone support, addressing queries, resolving pay-related issues, and handling various ad hoc calls.Key Responsibilities:Respond to driver inquiries via email, ensuring all queries are addressed efficiently.Process drivers' hours and expenses, verifying job sheets against drivers' records, and updating the company CRM for payroll processing.Collaborate with the team to meet hourly targets, particularly on Thursdays, to ensure accurate driver payments.Liaise with departments such as finance to confirm drivers have no outstanding speeding tickets or parking fines.Cross-reference systems to ensure mileage and registration accuracy and sign off on completed tasks.Address driver inquiries regarding missing payments and ensure all additional costs and expenses are accounted for.Thursdays are typically the busiest days in our office, and you will be assigned several drivers' pay sheets to process. Collaboration with your team will be key to achieving success.

Feb 18, 2019

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Customer Service Officer at alphabeinsightinc | Birmingham

alphabeinsightinc

Full-time|On-site|Birmingham

Join our dynamic team at alphabeinsightinc as a Customer Service Officer. This role is pivotal in ensuring customer satisfaction and providing exceptional service at every interaction. You will be the voice of our brand, assisting customers with inquiries, resolving issues, and enhancing their overall experience.You will need to demonstrate excellent communication skills, patience, and a customer-first attitude. This is a fantastic opportunity for individuals who are passionate about delivering high-quality service and are eager to grow within a supportive environment.

Sep 15, 2025

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Self-Employed Multi-Drop Delivery Driver

Danube Courier Services Ltd

Full-time|£0/yr - £0/yr|On-site|Birmingham

Join Us as a Self-Employed Multi-Drop Delivery Driver!Location: Sutton ColdfieldWhat We Offer:Welcome Bonus for Self-Drivers: £1000 for full-time (4-5 days a week), £500 for part-time (2-3 days a week), or £250 for part-time (1-2 days a week).Referral Bonuses: Earn £150 for recommending a friend, and £200 for every new driver who joins us and continues through the year.Daily rates: £158 for small vans and £175 for large vans, plus VAT if applicable.Payments made weekly on Tuesdays.Quick and easy application process.Comprehensive paid training for 3 days at £121.50/day.Mileage compensation of £0.20/mile (based on AA rates).Safe working conditions with 24/7 support from our team.Full-time self-employment with options for van hire.Performance bonuses of £0.04 to £0.08 per delivered parcel based on targets.Candidate Requirements:Must possess a full UK or EU driving license with a minimum of 1 year experience and no more than 6 penalty points.Able to pass a criminal background check.Must be eligible to work in the UK.Previous delivery experience is preferred.Worried about not having a van? We can assist you in hiring one! Rental rates range from £210/week for a small van (e.g., Vauxhall Vivaro/Ford Transit) to £250/week for a large van (e.g., Mercedes Sprinter/Peugeot Boxer), including insurance, servicing, and tyres.At Danube Courier Services Ltd, we celebrate diversity and are committed to equal opportunity employment, free from discrimination based on race, religion, gender identity, sexual orientation, political opinion, age, or disability.

Sep 18, 2025

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Customer Service Representative

Domino's Pizza, Inc.

Full-time|On-site|Birmingham

Join our dynamic team at Domino's Pizza, where customer satisfaction is our top priority! As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers. Your friendly demeanor and effective communication skills will help ensure that every customer has a positive experience.Responsibilities include answering customer inquiries, taking orders, and resolving any issues that may arise. You will work in a fast-paced environment and collaborate with your team to deliver high-quality service. Join us and be part of a company that values its employees and strives for excellence!

Apr 13, 2026

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Service Operations Advisor (Learner)

Kaplan Professional

Full-time|£26.2K/yr - £26.2K/yr|On-site|Birmingham

Kaplan Professional is seeking a Service Operations Advisor (Learner) for its Birmingham office. This permanent, full-time position plays an important part in helping learners progress through their educational programs by providing support and building strong connections. Role summary The Service Operations Advisor (Learner) focuses on supporting individuals as they move through their studies. The role involves regular interaction with learners, ensuring they have the guidance and service needed to succeed. Main responsibilities Provide ongoing support to learners throughout their educational journey Develop and maintain positive relationships with learners Deliver clear, high-quality service and guidance Key details Reference number: JR254637 Location: Birmingham office Working pattern: Full time, 37.5 hours per week Contract type: Permanent Number of roles: 1 Grade: K2 Salary: £26,228 per annum

Apr 28, 2026

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Customer Advocate for Vending Machine Services

Carvana LLC

Full-time|On-site|Birmingham, AL

Join Carvana as a Customer Advocate, specializing in our innovative vending machine services! In this role, you will be the first point of contact for customers, assisting them through their purchasing journey and ensuring a seamless experience. You will engage with customers via various communication channels, addressing inquiries, resolving issues, and providing insightful information about our services.

May 1, 2026

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Customer Service Representative

Alpha Insight Inc.

Full-time|On-site|Birmingham

Join our team as a Customer Service Representative at Alpha Insight Inc. in Birmingham, Alabama! We are seeking motivated individuals who are passionate about providing exceptional service to our clients. In this role, you will be the front line of our company, assisting customers with inquiries, resolving issues, and ensuring a positive experience. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you!

Apr 30, 2026

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Site Operative at Airparks | Birmingham, UK

Airparks

Contract|£13.45/hr - £13.45/hr|On-site|Birmingham, England, United Kingdom

At Airparks, we are revolutionizing the airport parking experience by offering a reliable service that our customers can depend on. We are currently seeking enthusiastic individuals who excel in customer service to become part of our dedicated on-site team at Airparks Birmingham.As a Site Operative, you will represent Airparks and play a crucial role in our daily parking operations. The ability to think on your feet is essential in this fast-paced and dynamic role, where customer interaction and effective decision-making are paramount. You will be responsible for welcoming customers upon arrival, ensuring they enjoy a friendly and efficient check-in experience, and directing them to available parking spaces before they board our transfer bus to the airport. Furthermore, you will be required to move our Drop and Go customer vehicles around the site, necessitating a full UK driving licence.Your enthusiastic approach will make you a vital member of the Airparks team, helping us to provide our customers with a hassle-free, friendly, and efficient service. If you thrive in a lively environment and enjoy being active outdoors, this could be the ideal position for you.This opportunity is a 3-month fixed-term contract with flexible hours. We are looking for adaptable individuals to cover various shifts, including weekends, days, and nights across our three Birmingham car park locations.If you're ready to make a difference, please click the 'Apply' button now to submit your application and join our exceptional team.

Mar 2, 2026

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Customer Service Representative at Domino's | Birmingham

Domino's Pizza, Inc.

Full-time|On-site|Birmingham

Domino's Pizza in Birmingham is looking for a Customer Service Representative to join the team. This role is key to making sure each customer has a smooth experience, from the moment they walk in or call to the time their order is complete. What you will do Answer questions from customers both in person and over the phone Take orders with care and accuracy Help create a positive experience for everyone ordering or dining Work alongside team members to keep service running efficiently Requirements Clear communication and active listening skills Comfort interacting with customers and processing orders Enjoyment of a busy, team-oriented setting

Apr 25, 2026

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