About the job
Join PulseMediaNL as a Customer Service Representative, where you will serve as the vital link between our customers and our services. Your role will be pivotal in upholding our standards of quality, responsiveness, and customer satisfaction. You will assist customers throughout their journey, addressing inquiries, offering guidance, and ensuring they maximize the value of our services.
This position is perfect for an empathetic individual who is solution-focused and excels in a fast-paced, digital environment.
Your Responsibilities
Customer Support & Communication
Address customer inquiries through email, chat, and phone promptly and professionally.
Deliver accurate information regarding our products, services, and processes.
Ensure each interaction fosters a positive and supportive customer experience.
Issue Resolution
Investigate and resolve customer issues efficiently, escalating when necessary.
Take ownership of customer concerns from initial contact to resolution.
Follow up with customers to ensure their satisfaction and closure.
Customer Experience & Improvement
Identify recurring issues and relay insights to internal teams.
Contribute to the enhancement of support processes and customer journeys.
Maintain detailed and accurate records of customer interactions in our internal systems.
Collaboration
Collaborate with Sales, Operations, and Product teams to meet customer needs.
Support internal initiatives aimed at boosting customer satisfaction and retention.

