Customer Service Representative Level 2

Join our dynamic team at RR Donnelley as a Print Production Specialist / Client Service Representative on the 1st Shift. This role is pivotal in ensuring that our clients receive top-notch service and that print production runs smoothly and efficiently. You will be responsible for managing client communication, overseeing production schedules, and ensuring q…

Role: Client Services Manager Location: Old Trafford, M16 OPQ Hours: 4pm - 1am (Tuesday - Friday, 4 days a week) Compensation: £45,000 base salary with an OTE of £65,000 As a Client Services Manager on the New Client Activation team, you will be instrumental in ensuring an exceptional client experience while fostering the growth and performance of your team. Reporting directly to the Client Services Manager, you will lead by example, maintaining high standards, assisting in daily operations, and coaching team members to meet and exceed their performance targets. You will be a visible and trusted leader who brings clarity, enthusiasm, and accountability, contributing to a vibrant, high-performing environment where individuals feel empowered to develop and succeed. Key Responsibilities: Lead by example with a hands-on approach, assisting the Client Services Manager in achieving team and operational goals. Establish clear expectations, uphold KPIs and quality standards, and monitor individual and team performances, addressing any issues in a timely and constructive manner. Coach and develop team members through consistent feedback, call reviews, performance discussions, and support with personal development reviews (PDRs) and growth plans. Ensure a high-quality client experience by upholding standards across welcome calls, record-keeping, managing objections, and effectively handling complaints and escalations. Collaborate with peers and stakeholders to share insights, contribute to improvement initiatives, and foster a culture of accountability, teamwork, and continuous enhancement.

Are you a bilingual professional seeking to advance your career on your terms? Join our dynamic team as a Bilingual Client Services Representative and be part of a fast-growing organization that values your ambition and potential. We are in search of motivated individuals who possess leadership qualities and are eager to make a difference.

The A. O. Garcia Agency seeks a Client Benefits Representative to assist clients remotely from Manchester, New Hampshire. This role focuses on helping individuals understand their benefits and guiding them through available choices. The position is fully remote, offering flexibility in daily work routines. Key responsibilities Answer client questions about benefits plans and coverage Clearly explain plan options to help clients make informed decisions Provide attentive, timely service to create a positive experience What to expect Work from home with a remote setup Join a team that values support, growth, and development Opportunities to assist others and have a meaningful impact

Set up, adjust, and run various auxiliary binding machines, including those with multiple cutting heads and control systems (e.g., inkjet and mailing devices, case making & decorating equipment, folders, cutters, collators, stitchers, drills, and binding/gluing machines).Configure automatic bindery machines with multifunctional capabilities (such as power paper cutters, collators, folders, and speed binders), which can be electromechanically integrated with other devices to create a comprehensive bindery and finishing unit that processes printed materials into final products like books, catalogs, manuals, directories, and magazines.Conduct safety inspections of equipment to ensure operational integrity.May operate automatic adhesive binding machines (perfect binders) that handle multiple interconnected processing stations, receiving collated sheets or signatures and performing functions such as vibrating, milling, roughening, gluing, covering, and stacking completed products.Adjust settings to synchronize various workstations on a single machine effectively.Lead the production crew through all stages of the workflow.Oversee quality control, output, and productivity metrics.This position requires the ability to exert force occasionally (up to 50 lbs) and frequently (10-25 lbs), along with constant minimal force for object movement.Responsible for onboarding and mentoring new and existing team members as necessary.Perform additional responsibilities as required.Willingness to work overtime when needed.Shift Hours: 7 AM to 3 PM.

At boxxe, we believe that technology transcends hardware and software; it's fundamentally about people. Our commitment to nurturing meaningful relationships, coupled with deep expertise and practical know-how in technology, drives our mission. We prioritize our customers, partners, and the environment, and it is our dedicated team that truly makes the difference.We are on a mission to make technology human by understanding, collaborating, simplifying, caring, and delivering together.How You Fit into the Big Picture The 1st Line Support Engineer plays a crucial role in addressing user inquiries and IT challenges, ensuring that all requests are properly recorded in our ITSM tool and managed in accordance with our Service Level Agreements (SLAs). Each ticket must be validated and categorized for efficient processing. You will maintain clear and timely communication with service users from initiation to resolution, coordinating with internal client teams as necessary. Your role will also involve optimizing processes through analysis, reporting, and initiatives like automation, skills development, and knowledge sharing. Continuous professional development within our IT skill framework is essential to uphold and enhance service quality.Your Responsibilities Follow Incident, Major Incident, Problem, Knowledge, and Change Management protocols.Respond to incoming calls professionally and promptly.Assist users via phone, email, and the client ticket management system (ServiceNow).Document all tickets (requests, incidents, problems, and changes) within the client ticket management system.Monitor and escalate alerts from our monitoring platform.Provide support for computers, servers, and applications.Manage user accounts, including permissions and JLM processes.Escalate issues to 2nd and 3rd line support engineers as needed.Triage incoming tickets, assigning appropriate priority levels and support teams.Identify major incidents and escalate them to the major incident manager and relevant support teams.Follow up on tickets at designated intervals until resolution in line with SLAs.Complete standardized daily and weekly tasks assigned by your line manager, including monitoring alerts, backup reporting, patch management vulnerabilities, and end-user management.Maintain information security standards.Participate in a rotating Sunday Patch Management cycle for RH, OEL, and Windows servers (training will be provided).

Imagine the impact of earning an additional $1,000 to $2,000 each month on your financial stability. Global Elite Careers is dedicated to connecting motivated individuals with opportunities in the financial services sector, allowing you to work part-time from the comfort of your home. This position offers flexibility, enabling you to maintain your current job while tapping into the lucrative potential of a trillion-dollar industry. Whether you want to pay off debts sooner, enjoy family vacations, or save for an early retirement, dedicating just 20 hours a week can be a game changer!As a Client Benefits Representative, you will provide tailored benefits solutions, helping clients secure their financial future. Your responsibilities will include:• Engaging with clients virtually, crafting financial strategies that empower them.• Building lasting relationships with clients.• Staying informed on industry trends to enhance your expertise.• Collaborating with a vibrant remote team where teamwork drives success.What We Offer:• Fully remote work flexibility• Comprehensive training to set you up for success• A supportive and energetic team culture• Opportunities for rapid career advancement• Weekly payKey Responsibilities:• Answering client calls and making outbound calls• Scheduling client appointments for our benefits consultations• Presenting and clarifying insurance products and benefits packages in a virtual format• Assisting clients in completing insurance product applications• Participating in ongoing training sessions to enhance your skills*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

The A. O. Garcia Agency seeks a Remote Client Services Associate to join the team in Manchester, New Hampshire. This position allows for work-from-home flexibility while serving as the first point of contact for clients. Key responsibilities Respond to client inquiries with clear and timely communication Address requests and questions efficiently Support positive client experiences in every interaction What we’re looking for Comfortable working remotely and managing tasks independently Strong written and verbal communication skills Motivated to provide attentive, reliable customer service Willing to contribute to a growing agency

We are seeking an enthusiastic and skilled 1st/2nd Line IT Support Engineer to join our dynamic team in Manchester. In this pivotal role, you will be responsible for the day-to-day management and maintenance of our systems, acting as the primary point of contact for users facing technical challenges.Your problem-solving expertise will be crucial as you troubleshoot a variety of technical issues, assist with cybersecurity initiatives, and adopt a proactive approach to your work.The responsibilities of this position include:Performing desktop maintenance primarily on Windows 10, along with some Apple and Android devices.Collaborating with the infrastructure team to support software rollouts and patches.Maintaining label and industrial printers.Providing application and user support, especially for Microsoft Office 365.Assisting with in-house custom application support (training provided).Managing Active Directory users.Helping to maintain enterprise antivirus solutions.Installing and troubleshooting hardware and software.Creating and updating internal documentation for the IT service desk.

Join Crossmark Inc. as a Product Demonstration Specialist! In this engaging role, you will showcase our innovative products to potential customers, delivering informative presentations that highlight their unique features and benefits. Your passion for our products will help drive sales and enhance customer satisfaction.

AECOM is hiring a Client Account Manager to join the Water Services team in Manchester. This role centers on developing and maintaining client relationships, with a focus on supporting water management projects. Key responsibilities Manage key accounts in the Water Services division Support project delivery from initial planning through completion Collaborate with clients to understand their needs and ensure satisfaction Facilitate project success through clear communication and coordination Location This position is based in Manchester.

Why Valtech? At Valtech, we pride ourselves on being a leading experience innovation company. As a trusted partner to some of the world’s most recognized brands, we provide our team members with ample growth opportunities, a culture driven by our core values, and the chance to influence the future of experience design.

Zenoti provides a cloud-based software platform tailored for the beauty and wellness industry. The system brings together online appointment scheduling, point-of-sale, CRM, employee management, inventory tracking, and marketing tools in one place. Businesses rely on Zenoti to simplify daily operations, manage costs, and strengthen customer relationships. More than 30,000 salons, spas, medspas, and fitness studios across over 50 countries use Zenoti. Well-known names such as European Wax Center, Hand & Stone, and CorePower Yoga depend on the platform to manage their businesses. Zenoti has achieved a $1 billion unicorn valuation, earned recognition as the Next Tech Titan from GeekWire, and secured an $80 million investment from TPG. The company was certified as a Great Place to Work for 2021-2022. More information is available at zenoti.com.

Join our dynamic team at RR Donnelley as a Bindery Operator II specializing in folder operation on the first shift. This role is essential in ensuring the quality and efficiency of our production processes. As a Bindery Operator, you will operate and maintain various bindery equipment, ensuring that all products meet our high standards of quality and productivity.

Role Overview Sequel Med Tech is seeking a Technical Product Support Specialist in Manchester, NH. This role focuses on supporting customers and helping them get the most from our medical technology products. What You Will Do Troubleshoot and resolve technical issues for customers Respond to product inquiries and provide clear guidance Work with the engineering team to improve product functionality What Helps in This Role Strong communication skills Technical problem-solving ability Comfort working directly with customers and technical teams

Join dev2 as a Customer Service Representative at Manchester Airport, where you will play a vital role in ensuring an exceptional experience for our travelers. As the first point of contact, you will assist passengers with inquiries, manage bookings, and resolve issues promptly and professionally. Your commitment to customer satisfaction will shine through as you navigate a fast-paced environment, ensuring every journey is a pleasant one.

Join Zopa as a Customer Service Specialist and be part of a dynamic team dedicated to delivering outstanding service. In this role, you will engage with customers, resolving their inquiries and enhancing their experience with our innovative financial solutions.

Are you an experienced professional with a passion for driving client success? PHMG is seeking a Director of Client Engagement to lead our efforts in enhancing client relationships and delivering exceptional service. In this strategic role, you will oversee our client engagement initiatives, ensuring that we consistently meet and exceed client expectations.

Are you passionate about engaging with people and showcasing products? Join Crossmark as a Product Demonstrator and Events Specialist! In this immediate hire position, you will be responsible for representing renowned brands at events, providing demonstrations, and creating memorable experiences for potential customers.Your enthusiasm and communication skills will shine as you interact with attendees, answer questions, and drive product awareness. If you thrive in dynamic environments and love making a positive impact, this role is perfect for you!

Join our dynamic team as a Product and Event Demonstrator in Manchester! In this engaging role, you will showcase products at various events, highlighting their features and benefits to potential customers. Your enthusiasm and expertise will play a crucial part in driving sales and enhancing customer experience.