Customer Service Representative - Logistics Solutions

What Will You Do?As a Customer Service Representative, you are the voice of Portbase. You will create an unforgettable customer experience by providing a warm welcome as the first point of contact for our clients. Your proactive questioning will help you get to the heart of the issue. You possess the ability to read between the lines and uncover 'the question behind the question'.Your exceptional listening skills, combined with your helpful attitude, make you the perfect link between our customers and our organization. In your role as a Customer Service Representative, you will engage in:Responding to customer inquiries via phone, email, and chat;Proactively thinking along and providing solutions for customer queries;Collaborating with other departments to enhance customer satisfaction;Contributing to the improvement of our support processes.What Ambition Do You Contribute To?Our goal is: "Efficiently developing reliable IT solutions with maximum customer value on a modern platform for complex logistics processes." We are ambitious. We are a multi-sided platform and work diligently on our predictability. Internal processes and customer experience are crucial in this regard. While we have already implemented many effective measures, there is always room for improvement.About UsIn port logistics, communication is essential. A multitude of organizations must work together to transport and transfer cargo through the chains to subsequent players in the process. Portbase, a subsidiary of the port companies of Rotterdam and Amsterdam, ensures that all parties in the port are connected. From shipping companies to inland carriers, and from Customs to shippers, all parties are linked on the Port Community System and actively share data with each other. They operate more efficiently and effectively by timely processing 90 million transactions per year through 43 different services.At Portbase, we believe that excellent customer service is the foundation of our success. As a Customer Service Representative at Portbase, you will work within the Customer Service Team, which is the go-to point for user-level queries from our customers. Together with the team, you will make a direct contribution to our goals; making the Netherlands the smartest ports in Europe!

Olenex operates from thirteen refineries across Europe, supplying a broad range of edible oils and fats to clients worldwide. The company serves both food and non-food producers, tailoring ingredients to specific customer needs. Olenex also engages in trading and sourcing raw materials, with a focus on sustainability and ethical practices through its #SharedResponsibility initiative. Role overview The Customer Service Representative position is located at the Central Post Office in the heart of Rotterdam. This role manages orders and contracts, guiding customers through the outbound supply chain. Acting as the main point of contact, the representative handles inquiries about loadings and deliveries, ensuring communication is clear and timely with customers, Sales, and internal teams. Key responsibilities Manage a dedicated customer portfolio, building and maintaining trusted relationships Respond to customer needs and adapt to changing requirements Oversee orders and contracts throughout the outbound supply chain Serve as the main contact for all questions about loadings and deliveries Coordinate closely with Sales and internal departments to resolve issues and provide solutions What matters for success Strong communication skills and a solution-focused approach Ability to build rapport and trust with customers Responsiveness to evolving customer needs

What Will You Do?As a Customer Service Representative at Hasco Invest, you will play a pivotal role in our operations. You will be the primary contact for customers facing issues or technical inquiries, ensuring that service requests are handled swiftly and professionally.Your technical expertise will enable you to assist customers in a friendly and clear manner, making a significant difference between merely reporting an issue and providing a solution. Furthermore, you will support our installers remotely and assist sales advisors with technical questions.You will join a small, driven team where you can make an immediate impact and have ample opportunity to contribute meaningfully. We value a collaborative spirit, maintain an informal atmosphere, and enjoy camaraderie, concluding each week with a team gathering on Fridays.

Your Professional Mission as a Customer Service RepresentativeAs a Customer Service Representative at Portbase, you will be an integral part of our dedicated Customer Service team. This team serves as the primary contact for user-level inquiries from our clients.In this role, you will ensure a positive customer experience and contribute significantly to the service orientation of Portbase as well as the reputation of your team! Your proactive and helpful nature allows you to ask the right questions at the right time. You understand the importance of digging deeper into customer queries, as there may be underlying issues to address. With your problem-solving skills and a strong initiative, you can devise structural solutions for recurring challenges.Your Key Responsibilities as a Customer Service Representative at PortbaseYou will be responsible for resolving customer inquiries effectively.You will ensure accurate documentation of customer queries and provide excellent resolution of customer issues.You will interact with various departments within Portbase, fostering a sense of connection and gaining insights into logistics.You will collaborate closely with your team, contributing positively through clear communication and flexibility.You will provide both solicited and unsolicited advice on current issues or potential improvements.You will stay updated on developments in your field, ensuring you have current knowledge at your fingertips.What Does Portbase Offer?A flexible workplace located within walking distance from Blaak Station and De Markthal.Performance management; you take ownership of your professional development while we provide support.Continuous learning and development opportunities through the Portbase Academy, our extensive learning platform.PKEs (Portbase Knowledge Exchange); interactive knowledge-sharing sessions.Ample room for creativity, innovation, and personal initiative.A collaborative culture where we work together towards a common goal, delivering value to the logistics community. This is felt in every interaction and collaboration.A pleasant working atmosphere with relaxation areas and monthly catered lunches/social gatherings.26 vacation days, with the option to purchase additional days.Essential tools and excellent secondary benefits; including a laptop, phone, travel expense reimbursement, and a solid pension plan.An attractive annual salary, including vacation pay and a year-end bonus equivalent to one month's salary.

Join our dynamic team at Rentokil Initial as a Customer Service Representative in Rotterdam! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your responsibilities will include managing customer inquiries, resolving issues, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their careers in a supportive and innovative environment.

Change is hiring Customer Service Representatives for Delta's technical helpdesk in Rotterdam. Starting June 6th, this team will support Delta customers who need help with internet and television services. The position is based at a central location in Rotterdam, Zuid-Holland, Nederland. Role overview Act as the first point of contact for Delta customers with technical questions or issues about their internet service. Help customers resolve technical problems, such as setting up new internet connections and equipment. Troubleshoot modem issues and guide customers through solutions step by step. Handle a variety of inquiries to make sure customers feel supported and satisfied. What Change offers Hourly wage of €16.82, including vacation pay. Three-week paid training program held Monday through Friday. Work from a welcoming office just five minutes from Rotterdam Central Station. Flexible contract options: choose between 12-20 or 32-40 hours per week, in 2-hour increments. Be part of a growing scale-up with opportunities to advance your career. Travel expense reimbursement for commutes between 7.5 km and 30 km. Access to a pleasant cafeteria with fresh coffee and a catered lunch every Monday. Join monthly social events and activities. Operating hours: Monday and Friday 08:00-21:00, Tuesday to Thursday 08:00-18:00. Flexible shifts are available, including options suitable for students.

About MaqqieMaqqie is one of the fastest-growing tech companies in the Netherlands. Our innovative HR platform streamlines work processes, making them smarter, faster, and fairer. Rather than relying on disparate tools, we provide a comprehensive digital ecosystem that covers everything from contracts and payroll to scheduling and payments.We are building the future of the labor market with a team that combines ambition, engagement, and enjoyment.About the RoleAs a Customer Service Representative, you will be the first point of contact for our users. You will ensure that employers and employees can navigate our platform seamlessly and receive genuine assistance.Your responsibilities include answering queries, collaborating on solutions, and working with colleagues to continuously improve processes. You will frequently interact with the Legal, Payroll, Finance, and Product teams, and you will have the autonomy to manage your work effectively.

Are you ready to join the technical helpdesk for Odido's internet services? We are seeking enthusiastic customer service specialists to enhance our team. You will engage with customers warmly and address all their inquiries regarding fixed internet services. You'll be working in a beautiful and friendly office located in the heart of Rotterdam. Interested? Read on!Who are we looking for?We are looking for individuals who can start on March 23! You are someone who thrives on helping others and possesses a strong service-oriented mindset. As a helpdesk representative, you will be the primary point of contact for Odido's business clients who have questions about their internet services, are experiencing outages, or are facing installation challenges.You may also receive inquiries regarding business mobile subscriptions, such as billing issues, contract questions, or service disruptions. You remain calm in difficult situations, capable of conveying that calmness to distressed customers. You have a passion for technology and strong empathy, allowing you to assist customers even when solutions are not readily available. You are proactive and take ownership to collaboratively identify and resolve issues with the client.Additionally, you and your colleagues will collaborate on ways to enhance service delivery and improve the overall customer experience.What can you expect? You will earn a competitive salary of €16.82 per hour, including vacation pay! Flexible contract options: Choose your preferred number of hours for scheduling, with a minimum of 12 hours. You can select between 20 to 40 hours, in increments of 2.Working hours: Mon-Fri 08:00-20:00 and Saturday 09:00-17:30.Work from our office in central Rotterdam.Super easy to reach via public transport, just a 5-minute walk from Rotterdam Central!Join a rapidly growing scale-up with opportunities for advancement.Travel expense reimbursement for distances from 7.5 km to 30 km, making your commute easier. A pleasant cafeteria where you can enjoy fresh coffee and complimentary lunch every Monday!Enjoy fun monthly social events and activities.

Odido Consumer TechAre you seeking an exciting opportunity in a dynamic and informal team? Do you want to contribute to a fun project at Change? We have the ideal position for you! We are looking for enthusiastic customer service representatives to join the Odido team and elevate our service further. We seek colleagues who possess a strong sense of responsibility and a professional demeanor.Your Role:As a customer service representative, you will be the first point of contact for Odido's residential customers. You will address customer inquiries regarding technical disruptions and installations related to internet, television, and mobile services. Additionally, you will assist customers with their device settings and other equipment-related queries. Your aim is to provide friendly, efficient, and professional support, ensuring customers end the call with a smile and can enjoy their Odido products again. Moreover, you will also have the opportunity to introduce customers to new Odido products, allowing them to manage all their subscriptions under one roof with their trusted provider! This includes selling new products and expanding existing services.What We Offer:Attractive salary of €16.83 per hour including vacation pay + potential monthly bonuses. (This is €15.58 excluding vacation pay as per contract)Fresh fruit, bread, and spreads available for our staff every Monday.Flexible contract options: Start with flexible contracts ranging from 12-28 to 12-40 hours (with increments of 2 hours). A new range will be agreed upon after a 3-month extension.The working hours are from 08:00-20:00 (Monday-Friday) and 09:00-17:30 on Saturday and Sunday.A lively work environment with excellent facilities.Prime location: Our office is situated in the heart of Rotterdam, easily accessible.Travel reimbursement from 7.5 km to 30 km.Friendly work atmosphere: Monthly social gatherings and fun team activities.Work in a rapidly growing company: You will join an informal and dynamic environment at a company that leads in Customer Experience.

Start Date: May 4 & May 18Job Description:As a Customer Service Advisor, you will primarily assist lease drivers with inquiries related to home electric charging solutions. Your role will focus on guiding and managing the process of delivery, installation, connection, and usage of charging stations, often within the framework set by the leasing company. The position demands clear communication, diligent follow-up, and professional management of expectations. We are looking for colleagues who can work between 32 and 40 hours a week.Core Responsibilities:Handle customer interactions through phone and written communication with lease drivers in DutchProvide explanations regarding the installation and connection processAddress inquiries about scheduling, timelines, and usageDocument and track reports and incidentsCoordinate with installers and internal teamsProactively inform customers about status updates and next stepsAccurately record customer interactions in the CRM systemLanguage Requirements:Dutch: C1 levelEnglish: PreferredWhat We Offer:A highly attractive base salary of €18.00 per hour including vacation pay.Travel reimbursement for distances between 7.5km and 30kmWork from the beautiful Eneco office in Rotterdam-Alexandrium, which is easily accessible.A professional work environment with opportunities for growth.Fun monthly social gatherings and activities.Knowledge and Skills:Affinity for technology and sustainabilityProven experience in customer contact, prior call center experience is a strong plusProcess-oriented mindset (multiple steps and dependencies)Quick learnerAttention to detail and structured work approachResilience under time pressureCompetencies:Customer-focused with clear boundariesExpectation managementOwnership of casesStrong communication skillsSolution-oriented and independentEmployment Type: Full-Time, Part-TimeTerms of Employment:Flexible working hoursTravel reimbursement

Odido Private TechAre you seeking an exciting challenge within a dynamic and informal team? Would you like to contribute to a fantastic project at Change? We have the perfect opportunity for you! We are looking for enthusiastic customer service representatives to strengthen the Odido team starting from March 30th & April 20th. We are in search of dedicated colleagues with a strong sense of responsibility and a professional attitude.Your Role:As a customer service representative, you will be the first point of contact for Odido's private customers. You will answer customer inquiries regarding technical disruptions and installations related to internet, TV, and mobile services. Additionally, you will assist customers with their settings and other queries about their devices. Your goal is to provide friendly, efficient, and professional assistance, ensuring customers hang up with a smile and can utilize their Odido products again. Furthermore, we aim to offer customers new products from Odido so they can consolidate all their subscriptions under one roof with their trusted provider! This includes selling new products or expanding the services they already utilize.What We Offer:Attractive salary of €16.83 per hour including vacation pay + potential bonuses each month. (this is €15.58 excluding as stated in the contract)Fresh fruit, bread, and spread provided for our employees every Monday.Flexible contract options: Flexible contract types starting from 12-28 to 12-40 hours per week (with increments of 2 hours). (Upon extension after 3 months, a new range will be agreed upon)Working hours are from 08:00-20:00 (Mon-Fri) and on Saturday and Sunday from 09:00-17:30.A friendly work environment with excellent facilities.Prime location: Our office is located in the heart of Rotterdam, easily accessible.Travel expense reimbursement for distances from 7.5 km to 30 km.Fun work atmosphere: Monthly gatherings and enjoyable team activities.Work in a rapidly growing company: You will join an informal and dynamic work environment at a company that leads in Customer Experience.

Join Eurofins as a Sales Representative for Maritime Services, where you will play a vital role in driving our business forward in the maritime sector. You will engage with clients to understand their needs and provide tailored solutions that enhance their operations. Your expertise will help us maintain our position as a leader in maritime services.

As a Customer Service Expert at Let's Go Mobile, you will be the primary point of contact for customers regarding telecommunications. You will assist them with inquiries regarding invoices, settings, and subscriptions. Wherever possible, you will resolve issues directly or create detailed cases for your colleagues to address. You are service-oriented, possess a strong sense of responsibility, and enjoy contributing ideas for enhancing service delivery. You will play a vital role in a new and expanding proposition within MediaMarkt, focusing on customer experience, quality, and service. While you will collaborate with a part-time colleague, you will largely be independently responsible for daily operations.Your Responsibilities:Managing customer interactions through email, phone, and WhatsAppAdvising customers on telecommunications products and servicesCarefully processing customer inquiries, requests, and administrative tasksEnsuring high-quality and accurate information processingMultitasking across various communication channels and customer casesProactively identifying opportunities for service and process improvementIndependently organizing and executing daily tasksWork hours: Monday to Friday from 09:00 to 17:30What We Offer:A competitive base salary of €17.28 per hour, including vacation pay!Travel expense reimbursement to facilitate your commute to the office.A full-time position within a dynamic and growing propositionSignificant autonomy and responsibility in your roleThe opportunity to work on an innovative concept within MediaMarktOpportunities for development and career progressionWorking location at the Change office and HQ in the Rotterdam area

Are you someone who quickly identifies connections, is not afraid of data and technology (such as APIs or user interfaces), and can explain complex matters clearly and simply? Do you recognize the urgency in customer inquiries and know exactly how to respond? If so, this role may be perfect for you!What will you do?As a Customer Service Representative, you will be the first point of contact for our clients, sister offices, and internal departments. You will handle a variety of questions and requests via email and phone. This is not a standard call center role; instead, you will delve deep, uncover the underlying issues, and provide clients with substantive solutions rather than simple answers.You will document all communications in Salesforce and take ownership of the cases assigned to you. Additionally, you will monitor agreed SLA's and keep clients proactively informed of progress.Moreover, you will actively engage in tasks ranging from account creation to sharing documentation. You will also support internal processes related to order processing, delivery, sales, and revenue accountability.Ensuring customer satisfaction is second nature to you. At the same time, you maintain tact and clarity regarding what is feasible. You will also contribute ideas on how we can make processes and products even smarter and better.

Are you ready for change? At Change, we are committed to delivering exceptional customer service, and we are currently seeking an enthusiastic and experienced Team Leader for our Customer Service department. You will be instrumental in developing and optimizing our newest customer service team. In addition to team building, you will take on a coaching role and work closely with your team to tackle challenges aimed at driving change and improvement.Your Responsibilities:Coaching and Developing Your Team: As the Team Leader, you will oversee a team of over 25 employees. You will inspire them to achieve their best and create an environment that fosters their growth.Results-Driven Approach: You will ensure that everyone understands the goals and the strategies to achieve them. By providing clear insights and targeted actions, you will maintain performance levels and continuously enhance the team's capabilities.Process Improvement: At Change, we strive for smarter, faster, and better service delivery. You will lead the identification of improvement opportunities, implement innovations, and ensure we remain dynamic and forward-thinking.We are looking for a team player who takes responsibility and thrives on developing both people and processes. Ready to make an impact in a young and dynamic team? Apply now!Your Work Environment:You will be working for Change at the Eneco World location. Change is the specialist in Customer Experience, and our colleagues are dedicated to providing the best customer contact and service. You will join a rapidly growing organization that is continuously seeking improvements. The atmosphere is informal, and the team consists of many young professionals. You will have significant responsibility and the freedom to shape this project as you see fit.Our Core Values:As a Team Leader, you embody and promote the following core values through visible example:Honesty – Demonstrates transparency in communication with team members and customers; openly discusses mistakes and acts consistently.Movement – Initiates improvements, experiments with new methods, and encourages personal development.

Altares Dun & Bradstreet seeks a Customer Service Representative in Rotterdam to support clients, sister offices, and internal teams. The role involves handling a variety of requests and questions by email and phone, with a focus on understanding each inquiry's root cause and delivering effective solutions. This position is not limited to routine call center tasks but requires a thoughtful approach to problem-solving. Main responsibilities Act as the first point of contact for customers and internal stakeholders. Respond to inquiries via phone and email, managing both straightforward and complex issues. Document all interactions in Salesforce and take responsibility for assigned cases. Monitor Service Level Agreements (SLAs) and keep customers informed on progress. Assist with account creation, documentation sharing, order processing, delivery, sales, and revenue activities. Communicate clearly about what is and isn’t possible, balancing customer satisfaction with transparency. Offer suggestions to improve processes and products. What we value Skill in simplifying complex topics and communicating clearly. Comfort working with data and technology, including APIs and user interfaces. Ability to think quickly and prioritize urgent requests. Initiative in handling varied tasks and contributing to team improvement. Location This role is based in Rotterdam, Zuid-Holland, Nederland.

Odido Consumer TechAre you seeking an exciting opportunity in a dynamic and informal team? Do you want to contribute to a fantastic project within Change? We have the ideal position for you! We are looking for enthusiastic customer service representatives to join the Odido team starting on May 11, June 1, and June 22. We are searching for motivated colleagues with a strong sense of responsibility and a professional attitude.Your Role:As a customer service representative, you will be the first point of contact for private Odido customers. You will respond to customer inquiries regarding technical issues and installations related to internet, TV, and mobile services. Additionally, you will assist customers with their device settings and other queries. Your goal is to provide friendly, efficient, and professional support, ensuring customers hang up with a smile and can utilize their Odido products. Furthermore, we aim to offer customers new Odido products so they can manage all their subscriptions under one roof with their trusted provider! This includes selling new products or expanding existing services.What We Offer You:Attractive salary of €16.83 per hour, including vacation pay + potential monthly bonuses. (This is €15.58 excluding as stated in the contract)Fresh fruit, bread, and spreads for our employees every Monday.Flexible contract options: Flexible contract arrangements ranging from 12-28 to 12-40 hours (with increments of 2 hours). (A new range will be discussed upon extension after 3 months)Working hours are from 08:00 to 20:00 (Mon-Fri) and on Saturdays and Sundays from 09:00 to 17:30.A friendly work environment and excellent facilities.A prime location: Our office is located in the heart of Rotterdam, easily accessible.Travel expense reimbursement from 7.5 km up to 30 km.Fun work atmosphere: Monthly drinks and enjoyable team activities.Work in a rapidly growing company: You'll join an informal and dynamic work environment at a company leading in Customer Experience.

Join the dynamic team at Maxodeals as an Inside Sales Representative, where you will play an integral role in our rapidly expanding organization. This position merges sales with exceptional customer service, allowing you to engage in every phase of the sales process—from lead generation and client acquisition to order management, quote preparation, and post-sale support. You will concentrate on establishing and nurturing robust customer relationships.This role is brimming with opportunities for professional growth, making it an ideal fit for a driven and enthusiastic individual eager to enhance their expertise in sales, customer service, and e-commerce.At Maxodeals, we are a youthful and innovative company within the industrial and automation sector. As a reseller of both new and pre-owned equipment, we thrive in a fast-evolving global market and actively support the circular economy. You will collaborate with an ambitious, motivated, and international team in a growing trading company that values entrepreneurial spirit, clear communication, and encourages initiative.

Join our dynamic team as an Interior Plant Service Representative in Rotterdam! In this full-time position, you will be responsible for the maintenance and care of indoor plants, ensuring that our clients enjoy vibrant and healthy greenery within their spaces. If you have a passion for plants and a knack for customer service, we want to hear from you!