About the job
Sutherland seeks a Customer Service Representative to support its Telecom Account in Alexandria. This role acts as the first line of support for customers, handling questions and resolving issues with attention and accuracy.
Key responsibilities
- Assist customers with managing their accounts
- Troubleshoot service problems and explain solutions clearly
- Respond to inquiries and address concerns in a timely manner
- Maintain professionalism in every customer interaction
- Work to achieve customer satisfaction on each call
Requirements
- Comfortable working in a busy setting
- Strong communication and problem-solving abilities
- Interest in helping others

