About the job
Join our dynamic team as a Customer Service Representative at bleeve, a rapidly growing company focused on making homes and communities more sustainable. Your primary goal will be to answer all inquiries related to sustainability in the built environment with a friendly demeanor.
Do you see yourself in this role?
You possess excellent communication skills, patience, and your dedication brings joy to our customers.
Your customer-centric approach ensures no question goes unanswered.
You are available for 32, 36, or 40 hours per week*
You have a passion for sustainability and are eager to contribute to the energy transition.
* Our hours of operation are from 09:00 to 17:30
Your Responsibilities Will Include:
Focusing on addressing incoming inquiries via phone, email, and chat during our operating hours.
Identifying customer issues and providing feedback to improve our services, keeping abreast of developments in other teams.
Your weekly schedule will roughly consist of:
90% of your time assisting customers through various communication channels.
5% dedicated to internal coordination and meetings.
5% for staying informed about trends in the energy transition.
Who Will You Work With?
You will collaborate with a diverse team of customer service colleagues who share a passion for sustainability. Together, you'll learn, share knowledge, and provide advice, celebrating achievements such as helping over 30,000 residents in the first half of 2024! Interested in meeting your future teammates? Check out our customer service circle at Rel.
What We Offer:
Primary Employment Benefits:
The salary range for this position is €2,700 to €3,300 gross per month, plus 8% holiday pay, based on 40 hours and your experience, knowledge, and skills. The lower end of the range applies to those who need to grow in certain aspects of the role to perform independently, while the upper end is for those who demonstrate the ability to carry out the responsibilities autonomously during the hiring process.
