Customer Service Representative

PLS4651 South Blvd, Charlotte, NC

On-site Full-time

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Qualifications

Previous experience in customer service, preferably in hospitality, financial services, retail, or the restaurant industry. Strong interpersonal skills with a genuine enthusiasm for engaging with customers. Aptitude for problem-solving and resolving customer inquiries efficiently. Ability to maintain composure in a fast-paced environment. Basic proficiency in using point-of-sale systems and handling cash transactions.

About the job

Location: 4651 South Blvd, Charlotte, NC 28217

About PLS:

At PLS®, we believe you deserve better! As a premier retail provider of financial services, PLS stands for People, Location, and Service. Our customers are at the forefront of our mission, and our dedicated team members consistently strive to exceed expectations. Established in 1997 by Bob and Dan Wolfberg, PLS has grown to encompass over 200 financial service centers across 12 states. We pride ourselves on offering convenient, transparent, and often more affordable financial products and services that cater to our customers' everyday needs.

Position Overview:

As a Customer Service Specialist (CSS), you will serve as the primary liaison between PLS and our valued customers. Your role is crucial in delivering exceptional service while also educating clients about our array of products and services. You will ensure adherence to our quality standards and compliance with all relevant policies and procedures.

About PLS

PLS® is a dynamic and innovative leader in the financial services sector, committed to putting our customers first. With a strong foundation built on trust and reliability, we offer a diverse range of services designed to meet the individual needs of our clientele. Join our team and contribute to a company that values service, community, and professional growth.

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