Customer Service Representative

About MaqqieMaqqie is one of the fastest-growing tech companies in the Netherlands. Our innovative HR platform streamlines work processes, making them smarter, faster, and fairer. Rather than relying on disparate tools, we provide a comprehensive digital ecosystem that covers everything from contracts and payroll to scheduling and payments.We are building the future of the labor market with a team that combines ambition, engagement, and enjoyment.About the RoleAs a Customer Service Representative, you will be the first point of contact for our users. You will ensure that employers and employees can navigate our platform seamlessly and receive genuine assistance.Your responsibilities include answering queries, collaborating on solutions, and working with colleagues to continuously improve processes. You will frequently interact with the Legal, Payroll, Finance, and Product teams, and you will have the autonomy to manage your work effectively.

About MaqqieMaqqie is one of the fastest-growing tech companies in the Netherlands. Our open HR platform makes work smarter, faster, and fairer. We offer a cohesive digital ecosystem that streamlines everything from contracting and payroll to planning and payment.We are building the future of the labor market with a team that combines ambition with commitment and enjoyment.About the RoleAs a Customer Support Specialist, you will be the first point of contact for our users. You will ensure that employers and employees can navigate our platform smoothly and receive genuine assistance.You will respond to inquiries, brainstorm solutions, and collaborate with colleagues to continuously optimize processes. Your role will involve close collaboration with Legal, Payroll, Finance, and Product teams while allowing you the autonomy to manage your work effectively.

Are you an HR talent eager to make a meaningful impact on people's health and happiness? Join us in our mission to help individuals lead healthier lives in a safe, accessible, and innovative manner.About WellisWellis is a rapidly growing healthtech scale-up that is reinventing one of the most traditional sectors: the pharmacy. What started only recently has evolved into a profitable European company with tens of thousands of customers — and we are just getting started.By combining medical expertise with technology and data, we are making healthcare smarter, more efficient, and personalized. We focus on themes such as weight management, lifestyle coaching, and tailored medication.At Wellis, you will join a driven and ambitious team that quickly adapts, breaks conventions, and builds with impact. We create an environment where professionals feel at home: with short communication lines, a lot of ownership, and the energy of a rapidly growing organization.The RoleAs our HR Representative, you will take primary ownership of the entire employee lifecycle from a documentation and data perspective. Compliance and accuracy are our foundation — and you will take the lead in this area. You will be the operational heart of our People & Culture team. You are responsible for the “fine print” that keeps Wellis running, ensuring that every contract, payroll round, and personnel file is managed with surgical precision. You will report directly to the People & Culture Lead and act as an expert for our HRIS (Personio) and a central point of contact for all administrative inquiries.Your Responsibilities:End-to-End Documentation: Drafting, issuing, and archiving employment contracts, addenda, employer declarations, and termination documents.HRIS Management: Ensuring 100% data accuracy in Personio and keeping all employee profiles, salary changes, and organizational charts up-to-date.Payroll Coordination: Acting as a liaison between HR and Finance; collecting and processing monthly payroll changes, managing pension registrations, and overseeing tax compliance.Compliance & Audit: Monitoring visa expiration dates, applications for the 30% ruling, and mandatory occupational health documentation to ensure Wellis complies fully with Dutch labor law.Sickness & Leave Management: Recording and reporting sick leave (Wet Verbetering Poortwachter), leave balances, and parental leave.Process Optimization: Evaluating existing HR workflows and suggesting improvements.

About MaqqieMaqqie is the premier open HR platform that organizes work in a smarter, faster, and fairer way. We are building a future where companies, workers, and intermediaries collaborate effortlessly. Instead of fragmented tools, we provide a singular digital ecosystem for all aspects of work: from contracting and payroll to planning and payments.We are in full swing. With an ambitious team and a scalable tech stack, we are experiencing rapid growth. To further enhance our commercial strength, we are seeking an energetic Account Manager who knows how to successfully engage the right clients.Your RoleAs an Account Manager, you will be responsible for the entire commercial process: from identifying and qualifying leads to closing deals. You will manage your own sales funnel and lead the process from initial contact to handover to Customer Success. You will work within a hybrid PLG/SLG approach: knowing when self-service works best and when personal interaction makes a difference. Collaborating with Marketing, Product, RevOps, and Customer Success, you will continuously optimize your funnel—from acquisition to customer activation.This position is designed for individuals with drive, ownership, and a growth mindset.

About MaqqieMaqqie is the pioneering open HR platform that revolutionizes the way work is organized—smarter, faster, and fairer. We are committed to building a future where businesses, employees, and intermediaries collaborate effortlessly. Our solution integrates all HR processes into a single digital ecosystem—from contracting and payroll to scheduling and payments.As we continue to grow with an ambitious team and a scalable tech stack, we are looking for an energetic Sales Manager who can attract the right customers and strengthen our commercial impact.Your RoleAs a Sales Manager, you will oversee the entire sales cycle—from identifying and qualifying leads to closing deals. You will independently manage your sales funnel and lead communication from initial contact to successful handover to Customer Success. Utilizing a hybrid PLG/SLG approach, you will discern when self-service is effective and when personal interaction is essential. Collaborating with Marketing, Product, RevOps, and Customer Success, you will continuously optimize your pipeline—from acquisition to customer activation.This position is ideal for individuals with a strong drive, ownership mentality, and a growth mindset.

Start Date: May 4 & May 18Job Description:As a Customer Service Advisor, you will primarily assist lease drivers with inquiries related to home electric charging solutions. Your role will focus on guiding and managing the process of delivery, installation, connection, and usage of charging stations, often within the framework set by the leasing company. The position demands clear communication, diligent follow-up, and professional management of expectations. We are looking for colleagues who can work between 32 and 40 hours a week.Core Responsibilities:Handle customer interactions through phone and written communication with lease drivers in DutchProvide explanations regarding the installation and connection processAddress inquiries about scheduling, timelines, and usageDocument and track reports and incidentsCoordinate with installers and internal teamsProactively inform customers about status updates and next stepsAccurately record customer interactions in the CRM systemLanguage Requirements:Dutch: C1 levelEnglish: PreferredWhat We Offer:A highly attractive base salary of €18.00 per hour including vacation pay.Travel reimbursement for distances between 7.5km and 30kmWork from the beautiful Eneco office in Rotterdam-Alexandrium, which is easily accessible.A professional work environment with opportunities for growth.Fun monthly social gatherings and activities.Knowledge and Skills:Affinity for technology and sustainabilityProven experience in customer contact, prior call center experience is a strong plusProcess-oriented mindset (multiple steps and dependencies)Quick learnerAttention to detail and structured work approachResilience under time pressureCompetencies:Customer-focused with clear boundariesExpectation managementOwnership of casesStrong communication skillsSolution-oriented and independentEmployment Type: Full-Time, Part-TimeTerms of Employment:Flexible working hoursTravel reimbursement

Join Dept as a Creative Account Director, where you will lead dynamic projects and inspire teams to deliver innovative solutions. In this role, you will collaborate with clients to understand their needs, ensuring the execution of exceptional creative strategies that resonate with target audiences. Your expertise in account management and creativity will be pivotal in driving growth and success for both our clients and the agency.

What Will You Do?As a Customer Service Representative, you are the voice of Portbase. You will create an unforgettable customer experience by providing a warm welcome as the first point of contact for our clients. Your proactive questioning will help you get to the heart of the issue. You possess the ability to read between the lines and uncover 'the question behind the question'.Your exceptional listening skills, combined with your helpful attitude, make you the perfect link between our customers and our organization. In your role as a Customer Service Representative, you will engage in:Responding to customer inquiries via phone, email, and chat;Proactively thinking along and providing solutions for customer queries;Collaborating with other departments to enhance customer satisfaction;Contributing to the improvement of our support processes.What Ambition Do You Contribute To?Our goal is: "Efficiently developing reliable IT solutions with maximum customer value on a modern platform for complex logistics processes." We are ambitious. We are a multi-sided platform and work diligently on our predictability. Internal processes and customer experience are crucial in this regard. While we have already implemented many effective measures, there is always room for improvement.About UsIn port logistics, communication is essential. A multitude of organizations must work together to transport and transfer cargo through the chains to subsequent players in the process. Portbase, a subsidiary of the port companies of Rotterdam and Amsterdam, ensures that all parties in the port are connected. From shipping companies to inland carriers, and from Customs to shippers, all parties are linked on the Port Community System and actively share data with each other. They operate more efficiently and effectively by timely processing 90 million transactions per year through 43 different services.At Portbase, we believe that excellent customer service is the foundation of our success. As a Customer Service Representative at Portbase, you will work within the Customer Service Team, which is the go-to point for user-level queries from our customers. Together with the team, you will make a direct contribution to our goals; making the Netherlands the smartest ports in Europe!

Your Role as an Onsite IT Support Engineer:As an Onsite IT Support Engineer, you will deliver exceptional technical support directly at client locations, addressing and resolving hardware and software challenges while ensuring the optimal performance of their IT infrastructure.Diagnose, troubleshoot, and resolve issues related to hardware, software, and operating systems efficiently.Work autonomously or collaboratively within a team environment.Install, upgrade, and maintain end-user hardware including desktops, laptops, printers, mobile devices, as well as video and conference equipment.Analyze and rectify errors, manage hardware upkeep, install/remove workstations, and configure new software (IMACD), while managing user accounts through Active Directory.Implement software and operating systems using SCCM or similar deployment technologies.Document your methodologies and solutions in a ticketing system for future reference.Manage IT assets effectively.

Bilingual Customer Advisor for EV Charging – French-speakingJob Overview:As a Customer Advisor, you will exclusively assist lease drivers with inquiries related to electric charging solutions for home use. Your main focus will be on providing guidance and oversight throughout the delivery, installation, connection, and usage of charging stations, ensuring that all processes align with the leasing company's framework. This role demands clear communication, diligent follow-up, and professional expectation management.Key ResponsibilitiesEngage with lease drivers through phone and written communication in both French and DutchProvide detailed explanations regarding the installation and connection processesAddress inquiries regarding scheduling, timelines, and usageDocument and track reports and incidentsCoordinate with installers and internal teamsProactively update customers on the status and next stepsAccurately record customer interactions in CRM systemsLanguage RequirementsFrench: C1 level (professional customer interaction)(Language testing will be part of the recruitment process to mitigate risks)Dutch: C1 levelEnglish: preferableKnowledge and SkillsAffinity for technology and sustainabilityProcess-oriented mindset (understanding multiple steps and dependencies)Quick learning abilityAbility to work accurately and in an organized mannerResilience under time pressureCompetenciesCustomer-oriented with clear boundariesEffective expectation managementOwnership of casesStrong communication skills

Olenex operates from thirteen refineries across Europe, supplying a broad range of edible oils and fats to clients worldwide. The company serves both food and non-food producers, tailoring ingredients to specific customer needs. Olenex also engages in trading and sourcing raw materials, with a focus on sustainability and ethical practices through its #SharedResponsibility initiative. Role overview The Customer Service Representative position is located at the Central Post Office in the heart of Rotterdam. This role manages orders and contracts, guiding customers through the outbound supply chain. Acting as the main point of contact, the representative handles inquiries about loadings and deliveries, ensuring communication is clear and timely with customers, Sales, and internal teams. Key responsibilities Manage a dedicated customer portfolio, building and maintaining trusted relationships Respond to customer needs and adapt to changing requirements Oversee orders and contracts throughout the outbound supply chain Serve as the main contact for all questions about loadings and deliveries Coordinate closely with Sales and internal departments to resolve issues and provide solutions What matters for success Strong communication skills and a solution-focused approach Ability to build rapport and trust with customers Responsiveness to evolving customer needs

What Will You Do?As a Customer Service Representative at Hasco Invest, you will play a pivotal role in our operations. You will be the primary contact for customers facing issues or technical inquiries, ensuring that service requests are handled swiftly and professionally.Your technical expertise will enable you to assist customers in a friendly and clear manner, making a significant difference between merely reporting an issue and providing a solution. Furthermore, you will support our installers remotely and assist sales advisors with technical questions.You will join a small, driven team where you can make an immediate impact and have ample opportunity to contribute meaningfully. We value a collaborative spirit, maintain an informal atmosphere, and enjoy camaraderie, concluding each week with a team gathering on Fridays.

About MaqqieWe are Maqqie, one of the fastest-growing tech companies in the Netherlands. Our open HR platform revolutionizes the way work is organized, making it smarter, quicker, and fairer. No more fragmented tools; we offer a comprehensive digital ecosystem that encompasses everything from contracting and payroll to scheduling and payment. Together, we're shaping the future of the labor market. Will you join us?About the RoleAs a Customer Success Manager, you will ensure that our clients achieve success from day one. You will provide them with an impactful onboarding experience, assist them in maximizing the value of our platform, and cultivate strong, lasting relationships. You will be the essential link between our clients and various internal teams, including Product, Tech, Sales, Marketing, and Support.Your Responsibilities:Relationship Management: You will serve as the primary point of contact for our largest clients regarding inquiries and issues. You will proactively address problems and signs of churn, and facilitate the onboarding of new clients.Success Planning: You will develop and implement customized success plans for our clients that align with their goals and preferences.Continuous Improvement: You will actively gather feedback from our clients regarding their usage and experience with the Maqqie app. You will analyze this data and share your findings with the Product, Tech, Sales, Marketing, and Support teams to continually enhance the customer experience and our products and services.Events & Training: You will conduct training sessions for new and existing clients to help them derive maximum value from our products. Additionally, you will organize events to showcase new features to clients and attract potential customers from their networks.Up- & Cross-Selling: You will identify opportunities for upselling and cross-selling to enhance customer value and prevent churn.You will work within the Commerce department and report directly to Tess van Asperen (Manager Sales & Success). The team consists of 2 Customer Success Managers and 2 Account Managers.

Mendix is seeking a Swedish-Speaking Business Development Representative to join its Rotterdam office. This position centers on reaching out to potential clients and showing how Mendix’s application development platform can address their business needs. Key responsibilities Connect with prospects to understand their goals and challenges Communicate the benefits of Mendix’s solutions in ways that resonate with each client Develop and maintain strong relationships with Swedish-speaking customers Assist the sales team by spotting new opportunities and qualifying leads Requirements Fluency in Swedish Excellent communication and relationship-building abilities Interest in technology and digital products Drive to grow in business development and sales

Join Mendix as a Business Development Representative specializing in Turkish language support. In this dynamic role, you will spearhead the development of new business opportunities, connecting with potential clients and demonstrating the value of our innovative low-code platform. Your expertise in Turkish will be invaluable as you engage with clients in the region, helping them to transform their businesses through technology.

Join our dynamic team at Rentokil Initial as a Customer Service Representative in Rotterdam! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your responsibilities will include managing customer inquiries, resolving issues, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their careers in a supportive and innovative environment.

Change is hiring Customer Service Representatives for Delta's technical helpdesk in Rotterdam. Starting June 6th, this team will support Delta customers who need help with internet and television services. The position is based at a central location in Rotterdam, Zuid-Holland, Nederland. Role overview Act as the first point of contact for Delta customers with technical questions or issues about their internet service. Help customers resolve technical problems, such as setting up new internet connections and equipment. Troubleshoot modem issues and guide customers through solutions step by step. Handle a variety of inquiries to make sure customers feel supported and satisfied. What Change offers Hourly wage of €16.82, including vacation pay. Three-week paid training program held Monday through Friday. Work from a welcoming office just five minutes from Rotterdam Central Station. Flexible contract options: choose between 12-20 or 32-40 hours per week, in 2-hour increments. Be part of a growing scale-up with opportunities to advance your career. Travel expense reimbursement for commutes between 7.5 km and 30 km. Access to a pleasant cafeteria with fresh coffee and a catered lunch every Monday. Join monthly social events and activities. Operating hours: Monday and Friday 08:00-21:00, Tuesday to Thursday 08:00-18:00. Flexible shifts are available, including options suitable for students.

About Royal Den Hartogh Logistics Royal Den Hartogh Logistics is an international logistics provider serving the chemical, gas, polymer, and food industries. Founded in 1920 and family-owned, the company focuses on safety and sustainability throughout its operations. With 54 locations in 27 countries, a team of over 2,600 professionals, and a modern fleet of 25,000 tank containers, 5,000 dry bulk containers, and nearly 900 trucks, Den Hartogh supports clients with efficient and future-focused supply chains. Role Overview: Customer Service Representative - Logistics Solutions Based in Rotterdam, the Customer Service Representative joins the Liquid & Global Business Units. This position manages the full transport operation process, from accepting orders to invoicing. The role turns commercial and operational agreements into clear instructions for colleagues and partners, ensuring smooth logistics execution. Main Responsibilities Serve as the main contact for several international clients. Oversee operational execution and handle related administrative tasks. Maintain daily communication with clients to keep operations running smoothly.

Are you ready to join the technical helpdesk for Odido's internet services? We are seeking enthusiastic customer service specialists to enhance our team. You will engage with customers warmly and address all their inquiries regarding fixed internet services. You'll be working in a beautiful and friendly office located in the heart of Rotterdam. Interested? Read on!Who are we looking for?We are looking for individuals who can start on March 23! You are someone who thrives on helping others and possesses a strong service-oriented mindset. As a helpdesk representative, you will be the primary point of contact for Odido's business clients who have questions about their internet services, are experiencing outages, or are facing installation challenges.You may also receive inquiries regarding business mobile subscriptions, such as billing issues, contract questions, or service disruptions. You remain calm in difficult situations, capable of conveying that calmness to distressed customers. You have a passion for technology and strong empathy, allowing you to assist customers even when solutions are not readily available. You are proactive and take ownership to collaboratively identify and resolve issues with the client.Additionally, you and your colleagues will collaborate on ways to enhance service delivery and improve the overall customer experience.What can you expect? You will earn a competitive salary of €16.82 per hour, including vacation pay! Flexible contract options: Choose your preferred number of hours for scheduling, with a minimum of 12 hours. You can select between 20 to 40 hours, in increments of 2.Working hours: Mon-Fri 08:00-20:00 and Saturday 09:00-17:30.Work from our office in central Rotterdam.Super easy to reach via public transport, just a 5-minute walk from Rotterdam Central!Join a rapidly growing scale-up with opportunities for advancement.Travel expense reimbursement for distances from 7.5 km to 30 km, making your commute easier. A pleasant cafeteria where you can enjoy fresh coffee and complimentary lunch every Monday!Enjoy fun monthly social events and activities.