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Customer Service Self Storage Manager

Public StorageVirginia Beach
On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong communication skills and a customer-focused attitude. Able to handle customer inquiries and resolve issues effectively. Basic computer literacy and ability to learn new software quickly. Ability to manage time effectively and prioritize tasks in a busy environment. Previous customer service experience is a plus, but not required.

About the job

Public Storage is hiring a Customer Service Self Storage Manager for the Virginia Beach location. This role manages daily operations at the facility and acts as the main contact for customers. The manager answers questions, processes rental agreements, and ensures the property stays well maintained.

Key responsibilities

  • Assist customers with questions about storage units and rental terms
  • Process new rental agreements and manage renewals
  • Maintain the facility so that storage units and shared spaces meet company standards
  • Respond to customer concerns and resolve issues promptly

Requirements

  • Strong communication and customer service skills
  • Ability to organize tasks and manage several duties at once
  • Comfort working independently and making on-site decisions
  • Interest in helping people and addressing problems as they arise

About Public Storage

Public Storage is the leading provider of self-storage solutions in the United States. With thousands of locations nationwide, we are dedicated to offering our customers the best in convenience, flexibility, and security for their storage needs. We pride ourselves on our commitment to customer satisfaction and our supportive work environment.

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