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Customer Service Specialist | Enrolled Agent

Abacus!Springfield, MO
On-site Full-time

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Essential Functions:Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution. Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits. Prepare audit defense files, collect documentation, and provide guidance on audit expectations and strategies. Conduct technical research to develop compliant responses and identify resolution opportunities. Identify and apply for penalty abatements, tax relief programs, and settlement options. Maintain accurate records of tax notice responses, resolutions, and client communications. Collaborate with internal departments to support integrated tax resolution strategies. Recommend and implement process improvements for handling tax notices and audit cases. Educate clients on notice triggers and compliance practices to prevent recurring issues. Utilize tax software and digital tools to manage client cases efficiently and compliantly.

About the job

Abacus! is on the lookout for a dedicated and detail-oriented Customer Service Specialist to join our vibrant team. As an independent, full-service accounting and advisory firm, we specialize in delivering exceptional accounting and consulting services tailored for both businesses and individuals. This is your chance to become a part of a rapidly growing organization committed to innovation and strategic excellence.

In this pivotal role, you will be instrumental in resolving IRS and state tax notices, guiding clients through audit processes, and ensuring strict tax compliance. You will act as a vital conduit between our clients and tax authorities, offering invaluable advice concerning penalty relief and compliance matters. If you are passionate about helping clients navigate their tax obligations while enhancing their financial stability, we want to hear from you!

We pride ourselves on creating a supportive and inclusive workplace where every team member can excel and contribute meaningfully. Apply today to be part of a company that truly values its people and their insights!

About Abacus!

At Abacus!, we are a leading independent firm focused on providing comprehensive accounting and consulting solutions. Our dedicated team prides itself on delivering personalized, strategic guidance to our clients, ensuring their financial health and compliance within the ever-evolving tax landscape.

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