Customer Service Technical Support Representative

Join our dynamic team at 360IT Professionals as a Desktop Support Specialist! In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their desktop environments are running smoothly. You will troubleshoot hardware and software issues, offer solutions, and assist users in utilizing their systems efficiently.We are looking for a tech-savvy individual with a passion for helping others and a keen eye for detail. If you enjoy problem-solving and have the ability to work both independently and as part of a team, we want to hear from you!

Join our team at Aretetechnologiesinc as a Desktop Support Specialist, where you will play a crucial role in providing exceptional technical support to our clients. You will be responsible for troubleshooting hardware and software issues, assisting with installations, and ensuring a seamless user experience. Your expertise will help maintain the efficiency of our operations and contribute to our commitment to outstanding service.

Join Arete Technologies Inc. as a Desktop Support Specialist and become a vital part of our IT team! You will provide exceptional technical support to our users, troubleshooting hardware and software issues while ensuring optimal system performance. Your role will involve assisting with installations, configurations, and maintenance of desktop systems and peripherals.

Description:We are seeking a skilled Desktop Support Technician to join our team in a dynamic environment. The ideal candidate will have strong proficiency in Windows 10, G Suite for Government, MS Office, and Adobe software. Familiarity with incident management tools such as ServiceNow, along with security remediation tools like Tripwire and Heat/Lumension, is highly desirable.The role requires fundamental troubleshooting skills and a basic understanding of Active Directory. If you are passionate about technology and enjoy helping others, we want to hear from you!

Join our dynamic End User Technology Desktop Engineering Team as a Desktop Support Analyst, where you will play a crucial role in managing and administering our SCCM and Intune environments.Your responsibilities will encompass desktop builds, monthly patching, and application packaging for deployment in SCCM, alongside tier 3 desktop troubleshooting.You will engage in medium to large-scale projects that impact the entire organization, providing technical leadership and vision for the technologies under your purview.We value teamwork and also encourage independent work. A strong ability to respond quickly to incidents coupled with excellent communication skills is essential.Key requirements include experience as an SCCM Administrator, planning upgrades, and implementing System Center Configuration Manager components, along with software packaging and deployment through SCCM OSD (Operating System Deployment) using task sequences.Support for SCCM infrastructure, software updates to workstations, and third-party update deployment (Ivanti) are crucial components of this role.You should be adept in administrative services, ticket management, and operational maintenance (ServiceNow experience preferred), with knowledge of Intune and Autopilot.Design and implement innovative solutions for desktop automation, including desktop builds, application packaging, deployment, and patch management for virtual desktops, as well as automation for applications packaged for Windows 10/11.Document processes and ensure continuous review for maintenance and improvement while managing and implementing monthly and immediate (zero-day) patches for corporate end-user devices running Windows 10/11.Collaborate with the Senior Engineer for Azure Virtual Desktop management, automation, maintenance, and troubleshooting.Maintain and develop the Autopilot build and imaging processes for corporate end-user devices specifically for Windows 10/11 desktops.Engage with our ticketing system to manage issues and report solutions, and troubleshoot level 3 incidents as they arise.Interaction with Microsoft or other vendor support may be required. Familiarity with Active Directory Group Policy is a plus.

Join our dynamic team at LightEdge Solutions as a Technical Support Engineer. In this role, you will play a crucial part in providing exceptional customer service and technical support to our clients. You will troubleshoot and resolve technical issues, ensuring our clients have a seamless experience with our services.As a Technical Support Engineer, you will be responsible for diagnosing problems, guiding users through solutions, and maintaining client satisfaction. Your ability to communicate effectively and work collaboratively will be vital in enhancing our customers' experience.

Join our dynamic team as a Technical Support Representative where you will play a vital role in assisting customers with their technical inquiries and issues. You will provide top-notch support via phone, chat, and email, ensuring customer satisfaction and effective problem resolution.This is an exciting opportunity for individuals who possess a passion for technology and a desire to help others. You will receive comprehensive training to equip you with the necessary skills to excel in this position.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Global Elite Empire Consultants is looking for individuals who want to make a difference in the lives of veterans and working people. The focus of this role is to ensure that no veteran is left behind by building strong connections and offering meaningful support to those who have served. Remote work and flexibility This fully remote position is based out of Des Moines, Iowa. Set your own hours and adjust your schedule to fit your personal and family needs. What we look for Strong interpersonal skills Genuine interest in supporting veterans and their families Motivation to create a positive impact Compensation This role offers the potential for a substantial income. You have the flexibility to determine your own working hours.

Join our dynamic team as a Merchandise Reset Specialist! In this role, you will be responsible for executing merchandise resets in retail environments, ensuring that product displays are visually appealing and aligned with company standards. You will work collaboratively with store management and your team to create an optimal shopping experience for customers.

Stronghouse seeks a Roofing Sales Specialist based in Des Moines, IA. This position centers on connecting with homeowners and businesses, guiding them through roofing choices, and supporting them from initial conversation to the final decision. Success in this role blends sales ability with a solid understanding of roofing products. Key responsibilities Meet with clients to learn about their roofing needs and concerns Explain different roofing systems and recommend the best fit Prepare estimates and deliver clear, detailed proposals Support clients throughout the sales process by answering questions and resolving issues Work toward achieving both personal and team sales targets Requirements Experience in sales, preferably with roofing or construction products Knowledge of roofing systems and materials Comfort working directly with customers and addressing their questions Ability to assess client needs and explain solutions clearly

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance the world we live in. Our commitment is to be responsive, transparent, and results-oriented—focused on our employees, clients, and overall success.As a people-focused organization, our most valuable asset is our team. We foster an environment that promotes growth and creativity, enabling our employees to flourish as we expand our business. This unique approach cultivates a culture that embodies the spirit of Olsson, leaving a lasting impact on our communities.Position OverviewThe Applied Technology Innovations Specialist will play a crucial role in leading and supporting Innovation & Technology initiatives for our Technical Teams. This position involves collaborating closely with subject matter experts from both the Technical Teams and Applied Technology experts to assess, define, and implement innovative solutions. The Specialist ensures that solutions are carefully designed, executed effectively, integrated seamlessly into existing systems, and scalable throughout the organization.We currently have one opening and welcome candidates based in our Omaha, NE, Lincoln, NE, Overland Park, KS, Oklahoma City, OK, or Springfield, MO offices.

Insurance Placement SpecialistAre you fueled by the excitement of finalizing a deal? Do you excel at analyzing data to craft unbeatable proposals? If so, Cottingham & Butler has an exceptional opportunity waiting for you.We are on the lookout for a seasoned Insurance Placement Specialist. In this pivotal role, you will spearhead negotiations with insurance carriers to secure the most competitive pricing and coverage for our clientele. Your adeptness at cultivating and utilizing strong relationships with underwriters will be essential in delivering customized, high-value solutions.In addition to negotiations, you will conduct in-depth analyses of prospective clients’ current insurance programs, identifying coverage gaps and unexploited opportunities overlooked by their existing brokers. This is your moment to demonstrate the expertise and effectiveness of the Cottingham & Butler team—not just by asserting our superiority, but by showcasing smarter coverage options that generate real savings.Key Responsibilities:Analyze and interpret insurance market data to develop, design, and execute marketing strategies for commercial placements.Lead the insurance marketing process for new and renewal business through comprehensive research and understanding of client exposures.Prepare submissions, communicate with the marketplace, and evaluate quotes, proposals, and rating worksheets.Negotiate property and casualty insurance coverage terms, conditions, and pricing with underwriters.Generate documentation to compare various insurance programs, highlighting coverage and pricing for presentation.Effectively foster and maintain relationships with carrier partners by participating in meetings and events.

Role overview The Associate Clinical Oncology Specialist position at Natera is based in Des Moines, IA. This role centers on supporting clinical oncology practices and working alongside healthcare professionals. The goal is to help deliver consistent and high-quality care to patients, contributing to Natera’s broader mission of improving outcomes through advanced diagnostics. What you will do Support clinical oncology settings by assisting with daily operations and patient care activities Work collaboratively with physicians, nurses, and other healthcare staff to address patient needs Help uphold high standards for patient care and service within the oncology practice About Natera Natera develops diagnostic solutions aimed at improving outcomes for patients dealing with cancer and other complex conditions.

Join Crossmark as a Retail Data Inventory Specialist, where you will play a crucial role in managing and analyzing inventory data to drive operational excellence. This position requires attention to detail and a passion for retail analytics.

Join our dynamic team as an Insurance Follow-Up Specialist, where your expertise will play a vital role in ensuring the smooth processing of insurance claims. You will be responsible for following up on outstanding claims, resolving any issues that may arise, and communicating effectively with insurance providers to expedite the claims process.

Join assist-rx as a Procurement Specialist in a dynamic hybrid role where you will play a pivotal part in optimizing our procurement processes. Your expertise will help us in sourcing quality products and managing vendor relationships effectively. Collaborate with cross-functional teams to ensure that our procurement strategies align with the company's goals and deliver value. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about supply chain management.

We are seeking a dedicated and compassionate Nurse Practitioner to join our dynamic healthcare team in Des Moines. In this role, you will provide high-quality patient care, conduct comprehensive assessments, and develop individualized treatment plans. Your expertise will be crucial in ensuring our patients receive the best possible outcomes.

Global Elite Empire Consultants is hiring a Remote Part-Time Client Benefits Specialist based in Des Moines, Iowa. This position is designed for those looking to supplement their income while maintaining another job. Expect to work from home for roughly 20 hours each week, supporting clients with personalized benefits solutions in the financial services sector. What you will do Hold virtual consultations to guide clients through financial strategy options. Develop and maintain relationships with clients over time. Stay informed about trends and updates in the financial services industry. Collaborate with a remote team focused on support and cooperation. Key responsibilities Conduct client calls and respond to questions. Schedule appointments for clients interested in benefits solutions. Present and explain insurance products and benefits through virtual meetings. Accurately complete insurance product applications. Participate in ongoing training sessions as required. Benefits Fully remote role Comprehensive training provided Supportive and positive team culture Opportunities for career growth Weekly pay schedule Interviews are conducted via Zoom video conferencing. Global Elite Empire Consultants is a third-party recruitment firm, not an insurance agency.