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Customer Service Validation Technician

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Technical education or relevant training acquired through professional experience. Preferred qualifications include: Laboratory Validation Technician, Laboratory Operations Technician. A minimum of 2 years of experience in Technical Service departments within industrial and/or electronic equipment companies, focusing on laboratory equipment validation. Experience in installation commissioning will be valued. Knowledge of ISO 14644 standards and GMP is a plus. Proficient in office software tools. Intermediate to advanced proficiency in spoken and written English.

About the job

Join our team as a Customer Service Validation Technician where your primary responsibility will be to execute service orders (ODS) assigned to you. This includes conducting environmental control tests in cleanrooms, cabins, equipment, and controlled environments in compliance with established procedures, initiating equipment setups under the guidance of your supervisor, and adhering to company requirements and current pharmaceutical industry regulations. Your efforts will ensure the optimal functioning of our equipment, thereby fulfilling our commitments to our clients.

Key Responsibilities:

  • Develop and manage assigned service orders (ODS) in accordance with the company's quality policy and applicable regulations.
  • Conduct environmental control tests in cleanrooms, cabins, equipment, and controlled spaces, documenting results following established standard operating procedures (SOPs).
  • Implement necessary corrective actions to achieve the objectives of assigned tasks.
  • Report progress, incidents, and associated actions to the Line Manager and Planning Managers.
  • Accurately report all completed tasks using provided computer tools (SAP FSM & DisQ).
  • Strictly adhere to expense reporting, hour allocation, and attendance tracking.
  • Uphold the company’s image and advocate for its interests with clients.

About Syntegon Telstar S.R.U

Syntegon Telstar S. R. U is a part of the Syntegon group, operating globally. As a specialized brand in the development of GMP consulting, engineering, construction, and integrated process equipment projects, we serve companies within the life sciences market (pharmaceutical, biotechnology, healthcare, cosmetics, veterinary, and food industries), as well as hospitals, laboratories, and research centers. We also provide solutions incorporating vacuum and high vacuum technologies for traditional and high-tech industries in the energy and aerospace sectors, alongside scientific experimentation.

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