Customer Solutions Engineer

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each of our team members (whom we affectionately call Klaviyos) brings to our dynamic workplace. We believe in providing everyone with a fair shot at success and value the unique experiences that go beyond traditional job requirements. If you feel you’re a close fit for this role, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to own their futures.About the OpportunityAt Klaviyo, our Sales team prides itself on being not just marketing experts but true product connoisseurs. Unlike many companies that utilize pre-sales Solutions Engineers for routine demos and basic setups, we strive for a more engaging approach.We are in search of a Lead Solutions Engineer who possesses profound technical expertise, strategic insight, and the capability to manage intricate, high-stakes Large Enterprise deals. This role is designed for a high-impact individual contributor who thrives in ambiguous situations, immerses themselves in mastering our product intricately, and leverages AI and automation to exceed expectations.As an L3 Lead Solutions Engineer, you will be a trusted advisor to both our customers and the sales team, spearheading technical strategies for 6-7 figure deals, designing tailored solutions, and establishing benchmarks for excellence in the Solutions Engineering field through your contributions.The Role of Solutions EngineersWe are technical sales professionals who drive revenue by securing complex Enterprise deals. Our mission is to lead the technical victory—cultivating champions, demonstrating value, and ensuring that prospects choose Klaviyo over competitors. We collaborate directly with clients to design solutions that seamlessly integrate into their existing tech ecosystems, adopting a consultative approach that builds trust and secures technical buy-in.In addition to closing deals, we view customer interactions as opportunities to innovate and enhance Klaviyo. Recent initiatives from our team include: AI-driven demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templated mobile applications to showcase our SDK capabilities.If you are a creator eager to win high-stakes deals and prototype technical solutions, we want to hear from you!

Join CyberArk as a Senior Solutions Engineer, where you'll be instrumental in illustrating the unparalleled value of our identity security solutions to both potential and existing Enterprise clients. In this pivotal role, you will demonstrate how CyberArk safeguards essential assets across hybrid cloud environments and distributed workforces through engaging product demonstrations, insightful presentations, and impactful Proof of Concepts (POCs).Utilizing your technical prowess and sales insight, you will expertly guide clients through their technology evaluation journey. Collaborating closely with the sales team, you will serve as the primary technical resource, helping clients navigate the complexities of technology evaluation. Your role will be that of a key technical advisor and advocate, ensuring clients grasp both the business and technical advantages of CyberArk's solutions.A solid understanding of security requirements across various sectors, including Healthcare, Finance, Retail, Energy, Insurance, Pharmaceuticals, and Manufacturing, is essential. You will apply this expertise to tackle unique security and compliance challenges, crafting optimal solutions that align with customers' infrastructure and data center environments.Success in this position hinges on your ability to communicate intricate technical concepts effectively to both business and technical stakeholders. We are seeking a solution-driven professional who is passionate about addressing security challenges across global industries.Key Responsibilities:Act as a subject matter expert on CyberArk’s Identity Security solutions, delivering technical guidance and value demonstrations to Enterprise clients and partners.Proactively identify new sales opportunities by developing technical relationships within prospective accounts, partners, and current customers.Lead Proof of Concept (POC) evaluations to exhibit CyberArk’s security solutions to Enterprise clients and prospects.Assist with RFP/RFI responses, ensuring CyberArk’s offerings align with enterprise requirements.Build long-term relationships with technical teams and executives to ensure success with CyberArk solutions.Support and empower CyberArk’s partner network, enabling them to effectively convey the value of CyberArk to their Enterprise clients.Represent CyberArk as a thought leader through public speaking, webinars, or industry forums to educate and influence customers and partners.Act as the customer advocate, conveying critical requirements to internal teams.Engage actively with internal teams, serving as a resource and mentor when appropriate.Communicate customer requirements to Product Management teams.

Are you prepared to create a significant impact in a dynamic environment?Position OverviewThe Lead for Large Deal Origination is a pivotal leadership position that focuses on driving growth, profitability, and client satisfaction within targeted accounts. This role is essential in fulfilling West Monroe's revenue growth targets by designing and implementing strategic account plans, spearheading large deal origination initiatives, promoting cross-practice collaboration, and cultivating enduring client relationships.Key ResponsibilitiesAccount Growth & Large Deal OriginationDefine and communicate annual growth goals for target accounts, ensuring they are documented in Account Plans and reflected in annual individual objectives. Develop and implement strategies that drive revenue growth, enhance profitability, and improve client satisfaction while strengthening ties with key stakeholders, including C-suite executives.Collaborate with Account teams to achieve growth objectives aligned with overall revenue targets. Identify sales opportunities proactively and ensure efficient delivery to support the firm’s growth goals.Lead efforts to meet profitability targets for target accounts through efficient service delivery and effective cost management.Identify and mitigate risks within target accounts to ensure sustainable growth and profitability.Formulate and communicate a strategic sales plan aimed at achieving large deal origination goals.Serve as the primary champion for large deals within a select group of clients, establishing a clear strategy for large deal origination exceeding $3M.Maintain a steady pipeline of opportunities to meet the revenue target of $250M.Continuously originate large deals by effectively showcasing West Monroe's solutions and leveraging the firm's capabilities to tackle client challenges.Engage with advisory and private equity firms to build channel relationships and originate deals.Leadership & CollaborationFacilitate collaboration between industry practices to enhance service delivery and maximize account growth.

Position OverviewAs an Enterprise Solutions Architect, you will spearhead the design, development, and implementation of innovative technology solutions that align with our business goals and facilitate strategic growth. This senior role is crucial as you will serve as the primary architect of enterprise-wide technology solutions, focusing on the integration and optimization of our highly customized ERP system and proprietary applications. Your expertise in managing complex operational workflows will ensure that all technology solutions are not only scalable and secure but also adhere to our enterprise architecture standards. You will play an instrumental role in potentially developing a bespoke enterprise system tailored to the specific needs of our medical waste management operations. Key ResponsibilitiesStrategic Architecture & Planning· Design and maintain a comprehensive enterprise solutions architecture framework, ensuring it aligns with our business strategy and operational demands.· Lead the creation of technology roadmaps for enterprise applications, emphasizing ERP optimization and the development of proprietary applications.· Evaluate and recommend enterprise-level technology solutions that enhance our medical waste management operations while ensuring regulatory compliance and supporting business growth.· Collaborate closely with the Vice President of IT to establish architectural principles, standards, and governance frameworks.· Assess the current architecture and develop a vision for the future state of our enterprise applications.ERP System Leadership & Development· Oversee the optimization and enhancement of our ERP system, ensuring it meets the evolving needs of the organization.

Join our dynamic team at Box, Inc. as a Large Enterprise Account Executive in Chicago, IL. In this pivotal role, you will drive the sales strategy and execution for our large enterprise accounts, working closely with clients to understand their needs and deliver innovative solutions. Your key responsibilities will include building and maintaining strong relationships with key stakeholders, negotiating contracts, and collaborating with cross-functional teams to ensure client satisfaction. This is an exciting opportunity to contribute to the growth of our business and make a significant impact in the enterprise market.

About WRITERWRITER empowers leading enterprises to seamlessly integrate AI-powered solutions into their workflows. Our mission is to enhance human potential through advanced superintelligence, showcasing the viability of transformative AI that bridges IT and business sectors to achieve enterprise-wide innovation. With WRITER's comprehensive platform, numerous organizations, including Mars, Marriott, Uber, and Vanguard, are effectively creating and deploying AI agents that are rooted in their unique data and powered by WRITER's high-grade language models. As a company valued at $1.9B and supported by top-tier investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is swiftly establishing itself as a frontrunner in enterprise generative AI.Since our inception in 2020, with offices in San Francisco, New York City, Austin, Chicago, and London, we are a team of ambitious innovators eagerly seeking dedicated and intelligent builders to join us in shaping a promising future of work powered by AI. About the RoleAs the Enterprise AI Adoption Lead, you will play a pivotal role in ensuring the successful deployment and activation of our platform across a diverse customer portfolio. Your deep engagement with clients will allow you to grasp their business goals, enabling you to create tailored programs, communities, and frameworks that translate AI investments into quantifiable results. Working in close collaboration with a Transformation Lead, you will identify the most suitable WRITER capabilities for each specific use case, crafting and executing strategies that foster substantial adoption—this includes establishing champion networks, conducting bespoke workshops, and guiding clients on the sustained scaling of their AI initiatives.The ideal candidate embodies a proactive, builder's mentality in customer success: you will not merely wait for clients to reach out; you will proactively cultivate an environment that encourages engagement.This position is hybrid, based in our Chicago and Austin locations.

As a Network Solutions Lead at Stripe, you will play a pivotal role in shaping our network infrastructure. You will lead a team of engineers in designing, implementing, and optimizing our network solutions to enhance performance and reliability. Your expertise will guide strategic decisions and ensure our systems can scale effectively as we grow.

Join Intercom as a Solutions Engineering Manager, where you will lead a dynamic team focused on delivering innovative solutions for our Mid-Market and Enterprise clients. In this pivotal role, you will leverage your extensive technical expertise and strong leadership skills to empower your team in addressing complex client needs, ensuring successful implementations and driving customer satisfaction.In addition to managing your team, you will collaborate closely with sales and product teams, fostering an environment of continuous improvement and excellence. If you are passionate about technology and have a knack for strategic thinking, we want to hear from you!

Who We AreAbout StripeAt Stripe, we empower businesses to harness the full potential of the global economy. As a leading financial infrastructure platform, we enable millions of organizations—from the largest corporations to the most innovative startups—to accept payments, increase revenue, and seize new business opportunities. Our mission is to elevate the GDP of the internet, and we have an ambitious journey ahead of us.About The TeamThe Solutions Architecture Team collaborates closely with our clients, helping them unlock their full potential through tailored solutions that foster growth and success.We engage with top executives, finance leaders, and engineering teams from major global brands as they build cutting-edge financial services using Stripe. Our team works in close partnership with Account Executives, Professional Services, Customer Success Managers, and Product Teams to design and implement effective strategies for Stripe's platform prospects.What You’ll DoAs a Solutions Architect, you will cultivate trusted, consultative relationships with C-suite executives and key decision-makers within client organizations. You will provide both business and technical thought leadership, establishing yourself as a trusted advisor to tackle critical business challenges. Collaboratively, we will design innovative business models that drive new revenue opportunities and facilitate growth.ResponsibilitiesAct as a vital member of the Platform account team, deeply involved in shaping customer strategies; identify and secure complex opportunities while accelerating solution adoption.Serve as a thought leader and trusted advisor for key business and technical stakeholders, including CIOs, CTOs, COOs, and Heads of Product Engineering.Gain a profound understanding of customer business objectives and effectively apply Stripe’s solutions to their challenges. Develop and articulate comprehensive customer transformation journeys, including future roadmaps with extensive third-party integrations.Conduct thorough business analysis and research on customers, industries, and competitors.Lead strategic engagements with clients to align with their business priorities, design impactful solutions, and secure technical wins through detailed customer discovery and persuasive presentations.

Join Monks as a Senior Solution Lead in our Pre-Sales and Solution Strategy team. In this fully remote role, you will leverage your expertise to drive innovative solutions and enhance sales strategies, ensuring our clients achieve optimal results through our offerings.As a pivotal member of our team, you will collaborate with cross-functional departments to deliver tailored solutions that meet client needs, while also mentoring junior staff and contributing to our strategic vision. Your insights will help shape our product offerings and refine our market approach.

As a Senior Client Partner within our Large Customer Sales division focusing on the Travel sector, you will play a pivotal role in driving strategic partnerships and ensuring exceptional service to our clients. Your insights and expertise will help shape the future of travel advertising on one of the most engaging platforms in the digital landscape.Join us to leverage your skills in building relationships and delivering results that matter to our clients, all while being part of an innovative and dynamic team.

Join OpenGov, the premier provider of AI and ERP solutions tailored for local and state governments across the U.S. With over 2,000 municipalities, state agencies, and educational institutions relying on our innovative Public Service Platform, we empower organizations to enhance operational efficiency, adapt to evolving challenges, and foster public trust. Our award-winning product suite encompasses enterprise asset management, procurement, accounting, budgeting, revenue management, and transparency solutions, all integrated into the OpenGov ERP system. Discover how we are revolutionizing government effectiveness at OpenGov.com.Job Summary:As an Enterprise Account Executive, you will spearhead all sales initiatives within your designated territory for a specific OpenGov Product Suite. This includes strategic territory planning, lead generation, sales cycle management, and overseeing proposals and contract negotiations until successful deal closure. Collaborate effectively with the Enterprise Pod Leader and internal stakeholders to achieve sales objectives while delivering exceptional customer service and maintaining the highest standards of integrity.Responsibilities:Cultivate customer relationships for a designated OpenGov Product Suite, directing overall strategy for your territory and collaborating with the pre-sales team to expand both new and existing accounts.Work closely with the Enterprise Pod Leader to secure complex, multi-suite enterprise deals with strategic accounts.Establish and nurture relationships with senior leaders in customer and prospective government organizations.Generate new leads through networking, prospecting, and leveraging company marketing and PR efforts.Deliver engaging sales presentations to stakeholders at various levels within leading governmental organizations, including high-level product demonstrations.Rapidly assimilate comprehensive knowledge of OpenGov products and relevant client sectors, including local and state governments, non-profits, higher education, and school districts.

Join Northwestern Medicine as a Product Lead for Digital Solutions. In this pivotal role, you will drive the development and execution of innovative digital solutions that enhance patient care and improve operational efficiency. Your expertise in product management will guide cross-functional teams in delivering high-quality digital products that meet user needs and align with organizational goals.

Join Sonsoft, Inc. as a Salesforce Enterprise Architect and elevate our Salesforce capabilities to new heights. In this pivotal role, you will design, implement, and optimize Salesforce solutions tailored to our clients' needs. You will work closely with cross-functional teams to ensure that our Salesforce architecture aligns with business strategies and provides a seamless user experience.

Join 360itprofessionals1 as an Enterprise Architect, where you will play a crucial role in architecting and optimizing our enterprise systems. We are seeking a visionary professional who can drive strategic initiatives and align technology solutions with business goals.

Syndigo is at the forefront of driving the seamless flow of data and content throughout the commerce ecosystem, enhancing the delivery of precise and engaging information that boosts sales across various platforms. We are recognized as a leading authority in software and services dedicated to the management of master data, product information, digital assets, and content syndication and analytics across diverse sectors, including grocery, foodservice, hardlines, home improvement, oil & gas, pet care, health and beauty, automotive, apparel, and healthcare products.With a robust network connecting over 50,000 global users and more than 12,000 brands with upwards of 1,750 retailers, Syndigo is a vital player in the industry.We deliver compelling product content that empowers consumers to shop online with confidence while facilitating efficient product supply chains for brands and retailers alike. Our growth hinges on the remarkable talent within our team, and we are always eager to welcome skilled individuals to join us.**This is a hybrid position that requires two days in the Chicago office**Pre-sales is not merely about product demonstrations; it’s about showcasing infinite possibilities. It involves understanding client needs, providing guidance, and crafting impactful narratives. Through effective pre-sales, we transform complexity into clarity, ideas into actionable solutions, and prospects into loyal customers.For seasoned professionals in this field, there’s nothing quite like witnessing the moment a client truly comprehends the value of our platform—seeing how it aligns with their objectives, addresses their challenges, and propels their business forward. This is the essence of exceptional pre-sales, and it’s the caliber of Solutions Engineer we seek.This position requires more than just following a demo script; it demands engaging, challenging, and inspiring clients. It’s essential to know your audience and discern when to delve into technical specifics and when to elevate discussions to strategic business value. Adaptability, resourcefulness, and a commitment to enhancing our narrative are key attributes we value.If you are passionate about problem-solving, storytelling, and influencing client decisions, we would love to hear from you.HOW WE’LL BE WINNING TOGETHER DAY TO DAYConsult and Collaborate: Engage with prospects to thoroughly understand their business challenges across various industries and data domains, tailoring consultative strategies to drive impactful outcomes.Deliver Engaging Demos: Showcase our solutions in a way that resonates with clients, effectively communicating their value and potential impact.

Meter is at the forefront of developing cutting-edge networking infrastructure essential for businesses such as Lyft and Reddit to maintain seamless connectivity. As an Enterprise Sales Engineer, you will collaborate closely with our Enterprise Sales team to enhance networking solutions for our customers, leveraging your technical acumen to engage and win over IT and network engineers.You will play a pivotal role in a dynamic team of Enterprise Sales Engineers, tasked with creating and implementing the technical framework necessary to compete against long-established vendors in an industry that has been resistant to new entrants for decades.Key Performance IndicatorsIn your initial weeks, you will foster relationships with key stakeholders including Sales team members, your fellow Sales Engineers, and teams involved in the design and manufacturing of our hardware and software solutions. Establishing these relationships will position you as a trusted internal advisor.You will refine your networking knowledge across various domains such as routing, switching, wireless, and security, with the goal of becoming a Subject Matter Expert on the entire Meter product line. This expertise will bolster your credibility and confidence when engaging with customers and partners.As you deepen your understanding of Meter’s offerings, you will actively participate in sales calls, contributing to a significant boost in our quarterly Enterprise revenue (over $1M) by spearheading technical discovery sessions and devising tailored technical solutions that empower our Sales team to close deals successfully.As you gain more exposure, you will assist the Sales Engineering team in refining processes and structures. You will create and develop resources addressing common Enterprise scenarios (e.g., EVPN-VXLAN reference architectures or 802.1X integration guides) and standardize documentation and training for key networking areas, enabling the sales team to expedite deal cycles and enhance win rates.Through your contributions to establishing standards for a successful Sales Engineering team and driving substantial revenue growth, you will have a clear trajectory towards advancing into a Principal Sales Engineer role, specializing in new verticals, or stepping into leadership positions. You can also focus on our most strategic accounts or have the opportunity to recruit, mentor, and design the onboarding process for the next generation of Sales Engineers at Meter.

OpenGov is recognized as the premier provider of AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 municipalities, counties, state agencies, school districts, and specialized districts depend on the OpenGov Public Service Platform to enhance operational efficiency, adapt to evolving needs, and bolster public trust. Our flagship products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, alongside transparency and open data initiatives. These solutions are integrated within the OpenGov ERP, empowering public sector organizations to prioritize effectively and achieve maximum return on investment with every dollar and decision. Discover more about our mission to foster a more effective and accountable government and our vision of high-performance governance for every community at OpenGov.com.Job Summary:As an Enterprise Account Executive, you will spearhead sales efforts within your designated territory, focusing on a specific OpenGov product suite. This role encompasses territory planning, prospect identification, lead generation, sales cycle management, and overseeing sales calls, proposals, and contract negotiations through to deal closure. You will collaborate closely with the Enterprise Pod Leader and various stakeholders across the organization to achieve sales objectives while providing exemplary integrity, quality, and customer service to our clients.Responsibilities:Cultivate and manage customer relationships for an assigned OpenGov product suite, driving strategic initiatives within your territory and leveraging the pre-sales team to expand both new and existing customer accounts.Collaborate with the Enterprise Pod Leader to facilitate the closure of complex, multi-suite enterprise opportunities with strategic accounts.Establish and maintain relationships with senior leaders of customer and prospective government entities.Generate new leads through networking and prospecting activities, including cold calling, and leveraging the company's marketing and public relations initiatives.Deliver impactful sales presentations to customers and prospects at various organizational levels within leading government agencies in your territory, including high-level, vision-setting product demonstrations.Rapidly acquire in-depth knowledge of company products and client verticals, including local and state governments, special districts, non-profits, higher education, and other related sectors.

Nexxen delivers data-driven TV solutions for advertisers, agencies, publishers, and broadcasters worldwide. With a technology stack that includes both a demand-side platform (DSP) and a supply-side platform (SSP), everything centers on the Nexxen Data Platform. The Chicago office brings together people who value dedication, collaboration, and a strong customer focus. Nexxen’s culture is shaped by three guiding principles: Customer Centric, Curious Mindset, and Collaborative with No Ego. Creative thinking and unified problem-solving are encouraged to help reshape the advertising industry. Role overview The Solutions Engineer serves as the primary technical consultant to the sales team, presenting and positioning Nexxen’s technology to ad agencies, brands, and partners. This position plays a key role in pre-sales strategy, solution design, and implementing client-level solutions. Building trust and ensuring effective data use are central to every client interaction. What you will do Lead the technology evaluation process for prospective and current clients Act as the technical advisor for Nexxen’s platform, supporting the sales team Work closely with internal teams and external partners to design and implement solutions Directly influence multimillion-dollar campaigns and drive revenue outcomes through technical expertise Your safety matters Nexxen is committed to the safety and well-being of employees and job seekers. The company never requests payment during hiring. Suspicious job postings or messages should be reported to infosec@nexxen.com.