company

Customer Solutions Engineer

PartlySan Francisco, Bay Area
On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess:Strong problem-solving skills and a passion for technology. Experience in customer engagement and technical support. Excellent communication and interpersonal skills. Ability to work collaboratively within a team-oriented environment. A Bachelor’s Degree in a relevant field is preferred.

About the job

Note: Partly is headquartered in the UK, with our Product and Engineering HQ located in Christchurch, New Zealand, and we are establishing a strong presence in San Francisco, USA. If you are located outside of a Hub, we will cover your travel and accommodation to fly you to the nearest Hub for one week each quarter for our 'Season Openers'. This position will be based in San Francisco.

Our Story

At Partly, our mission is to bridge the gap in the global parts market by creating the first comprehensive platform for replacement parts, starting with automotive components. We envision a sustainable future where individuals can effortlessly repair anything.

Founded by former Rocket Lab engineers, we leverage innovative technology to tackle complex challenges that significantly impact a $1.9 trillion industry. Over the past year, our team has more than tripled in size and we anticipate doubling again in the next 12 months. Our workforce is distributed globally, spanning Europe and Australasia.

We offer scalable digital infrastructure solutions to some of the largest enterprises and most dynamic startups worldwide. Partly's solutions are integrated into hundreds of companies globally, providing a robust backbone for online parts cataloging and management.

Our esteemed investors include Blackbird Ventures (backers of Canva, CultureAmp, etc.), Square Peg, Octopus Ventures, Icehouse, as well as industry leaders such as Peter Beck (Rocket Lab), Akshay Kothari (Co-Founder of Notion), and Dylan Field (Co-Founder of Figma).

We are committed to building a world-class team and to fostering an environment at Partly where people can perform their best work. We take pride in the culture we’ve cultivated here, and our values resonate throughout every aspect of our operations.

Curious about the challenges we are addressing and the culture we are nurturing at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

The Role

In this position, you will collaborate with fellow members of our product and engineering teams to address complex and stimulating challenges while developing exceptional software solutions.

Responsibilities of the Forward Deployed Engineer

  • You will work closely with customers in your local market, visiting onsite when necessary, to gain deep insights into their workflows, challenges, and the definition of success in real-world scenarios.

  • You will spearhead technical discovery, solution design, and delivery for...

About Partly

Partly is an innovative company on a mission to revolutionize the replacement parts market by creating a global platform that empowers people to repair their possessions sustainably. Our team is comprised of talented individuals driven by a shared vision of making repair accessible to everyone.

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